seats CHEVROLET IMPALA 2020 Owner's Manual

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . 2
Keys, Doors, and Windows . . . . . . 7
Seats and Restraints . . . . . . . . . . . 30
Storage . . . . . . . . . . . . . . . . . . . . . . . . . 84
Instruments and Controls . . . . . . . 88
Lighting . . . . . . . . . . . . . . . . . . . . . . . 125
Infotainment System . . . . . . . . . . 132
Climate Controls . . . . . . . . . . . . . . 133
Driving and Operating . . . . . . . . . 139
Vehicle Care . . . . . . . . . . . . . . . . . . 198
Service and Maintenance . . . . . 274
Technical Data . . . . . . . . . . . . . . . . 287
Customer Information . . . . . . . . . 290
Reporting Safety Defects . . . . . . 300
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 305
Connected Services . . . . . . . . . . . 313
Index . . . . . . . . . . . . . . . . . . . . 316

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
6 Introduction
1.Instrument Panel Illumination
Control 0128.
2. Air Vents 0137.
3. Trunk Release. See Trunk
0 20.
Park Assist Button. See
Assistance Systems for
Parking or Backing 0176 (If
Equipped).
Lane Departure Warning
(LDW) Button. See Lane
Departure Warning (LDW)
0 184.
4. Turn Signal Lever. See Turn
and Lane-Change Signals
0 128.
5. Instrument Cluster 096.
Driver Information Center (DIC)
0 110.
6. Windshield Wiper/Washer 090.
7. Hazard Warning Flashers
0127.
8. Light Sensor. See Automatic
Headlamp System 0127. 9. Storage Area with USB Port
Inside (If Equipped). See
Instrument Panel Storage 084
and “USB Port” in the
infotainment manual.
10. Infotainment 0132.
11. Dual Automatic Climate Control
System 0133.
12. Storage Area with Accessory Power Outlet Inside. See
Center Console Storage 085
and
Power Outlets 092.
13. Heated and Ventilated Front
Seats 040 (If Equipped).
14. Traction Control/Electronic
Stability Control 0163.
15. Shift Lever. See Automatic
Transmission 0158.
16. Ignition Positions 0151.
17. Steering Wheel Controls 089.
Driver Information Center
Buttons. See Driver Information
Center (DIC) 0110.
18. Steering Wheel Controls 089
(Out of View). 19.
Horn 089.
20. Steering Wheel Adjustment
089.
21. Cruise Control 0165 (If
Equipped).
Adaptive Cruise Control 0167
(If Equipped).
Heated Steering Wheel 089 (If
Equipped).
Forward Collision Alert (FCA)
System 0178 (If Equipped).
22. Instrument Panel Storage 084
(If Equipped).
Fuse Cover. See Instrument
Panel Fuse Block 0229.
23. Hood Release. See Hood
0 201.
24. Data Link Connector (Out of View). See Malfunction
Indicator Lamp (Check Engine
Light) 0103.
25. Electric Parking Brake 0161.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
10 Keys, Doors, and Windows
pocket, purse, briefcase, etc. The
RKE transmitter must be within 1 m
(3 ft) of the trunk or door being
unlocked. There is a button on the
outside door handles.
Keyless Access can be
programmed to unlock all doors on
the first unlock/lock button press
from the driver door. SeeVehicle
Personalization 0113.
If equipped with memory seats, RKE
transmitters 1 and 2 are linked to
seating positions of memory 1 or 2.
See Memory Seats 037.
Keyless Unlocking/Locking from
the Driver Door
When the doors are locked and the
RKE transmitter is within 1 m (3 ft)
of the driver door handle, pressing
the lock/unlock button on the driver
door handle will unlock the driver
door. If the lock/unlock button is
pressed again within five seconds,
all passenger doors will unlock. Pull
the door handle to unlatch the door.
Driver Side Shown, Passenger Similar
Pressing the lock/unlock button will
cause all doors to lock if any of the
following occur:
. It has been more than
five seconds since the first lock/
unlock button press.
. Two lock/unlock button presses
were used to unlock all doors.
. Any vehicle door has opened
and all doors are now closed. Keyless Unlocking/Locking from
Passenger Doors
When the doors are locked and the
RKE transmitter is within 1 m (3 ft)
of the door handle, pressing the
lock/unlock button on that door
handle will unlock all doors.
Pressing the lock/unlock button will
cause all doors to lock if either of
the following occur:
.
The lock/unlock button was used
to unlock all doors.
. Any vehicle door has opened
and all doors are now closed.
Passive Locking
The vehicle will lock several
seconds after all doors are closed if
the vehicle is off and at least one
transmitter has been removed or
none remain in the vehicle.
If other electronic devices interfere
with the RKE transmitter signal, the
vehicle may not detect the RKE
transmitter inside the vehicle.
If passive locking is enabled, the
doors may lock with the RKE

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
14 Keys, Doors, and Windows
Caution
Always replace the battery with
the correct type. Replacing the
battery with an incorrect type
could potentially create a risk of
battery explosion. Dispose of
used batteries according to
instructions and local laws. Do
not attempt to burn, crush, or cut
the used battery.
Replace the battery if the DIC
indicates that battery replacement is
necessary.
The battery is not rechargeable. To
replace the battery: 1. Press the button on the RKE transmitter to extend the key
blade.
2. Remove the battery cover byprying it with a finger.
3. Remove the battery by pushing on the battery and sliding it
toward the key blade.
4. Insert the new battery, positive side facing up. Push the
battery down until it is held in
place. Replace with a CR2032
or equivalent battery.
5. Snap the battery cover back on to the transmitter.
Remote Vehicle Start
If equipped, this feature allows the
engine to be started from outside
the vehicle.
/:This button will be on the RKE
transmitter if the vehicle has remote
start.
The climate control system will use
the previous settings during a
remote start. The rear window
defogger may come on during a
remote start based on cold ambient
conditions. The rear defog indicator
light does not come on during a
remote start.
If the vehicle has heated and/or
ventilated seats, they may come on
during a remote start. See Heated
and Ventilated Front Seats 040.
Laws in some local communities
may restrict the use of remote
starters. For example, some laws
require a person using remote start
to have the vehicle in view. Check
local regulations for any
requirements.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
24 Keys, Doors, and Windows
Power Mirrors
1. Move the selector switch to L(Left) or R (Right) to choose
the driver or passenger mirror.
2. Press one of the four arrows to move the mirror.
3. Move the selector switch to
)
to deselect the mirror.
Memory Mirrors
The vehicle may have memory
mirrors. See Memory Seats 037. Side Blind Zone Alert (SBZA)
The vehicle may have SBZA. See
Side Blind Zone Alert (SBZA)
0181.
Lane Change Alert (LCA)
The vehicle may have LCA. See
Lane Change Alert (LCA) 0182.
Turn Signal Indicator
The vehicle may have a turn signal
indicator on the mirror housings.
The indicator will flash when a turn
signal or the hazard warning
flashers are used.
Puddle Light
The vehicle may have a puddle light
on the mirror housings. The light will
illuminate the ground when the door
is opened.Folding Mirrors
Manual Folding Mirrors
The vehicle has manual folding
mirrors. These mirrors can be folded
inward to prevent damage when
going through an automatic car wash. To fold, pull the mirror toward
the vehicle. Push the mirror outward
to return it to the original position.
Heated Mirrors
If equipped with heated mirrors:
K:
The rear window defogger also
heats the outside mirrors.
See Dual Automatic Climate Control
System 0133.
Automatic Dimming
Mirror
The vehicle has an automatic
dimming outside mirror on the driver
side. The mirror will adjust for the
glare of headlamps behind you.
Reverse Tilt Mirrors
If equipped with memory seats, the
passenger and/or driver mirror tilts
to a preselected position when the
vehicle is in R (Reverse). This
allows the curb to be seen when
parallel parking.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
30 Seats and Restraints
Seats and
Restraints
Head Restraints
Head Restraints . . . . . . . . . . . . . . . 31
Front Seats
Seat Adjustment . . . . . . . . . . . . . . . 34
Power Seat Adjustment . . . . . . . . 35
Lumbar Adjustment . . . . . . . . . . . . 36
Reclining Seatbacks . . . . . . . . . . . 36
Memory Seats . . . . . . . . . . . . . . . . . 37
Heated and Ventilated FrontSeats . . . . . . . . . . . . . . . . . . . . . . . . . 40
Rear Seats
Rear Seats . . . . . . . . . . . . . . . . . . . . 42
Seat Belts
Seat Belts . . . . . . . . . . . . . . . . . . . . . 43
How to Wear Seat BeltsProperly . . . . . . . . . . . . . . . . . . . . . . 44
Lap-Shoulder Belt . . . . . . . . . . . . . 46
Seat Belt Use During Pregnancy . . . . . . . . . . . . . . . . . . . . 49
Seat Belt Extender . . . . . . . . . . . . . 50
Safety System Check . . . . . . . . . . 50
Seat Belt Care . . . . . . . . . . . . . . . . . 50 Replacing Seat Belt System
Parts after a Crash . . . . . . . . . . . 51
Airbag System
Airbag System . . . . . . . . . . . . . . . . . 51
Where Are the Airbags? . . . . . . . 53
When Should an AirbagInflate? . . . . . . . . . . . . . . . . . . . . . . . 54
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . . . 55
How Does an Airbag Restrain? . . . . . . . . . . . . . . . . . . . . . 56
What Will You See after an Airbag Inflates? . . . . . . . . . . . . . . 56
Passenger Sensing System . . . 57
Servicing the Airbag-Equipped Vehicle . . . . . . . . . . . . . . . . . . . . . . . 62
Adding Equipment to the Airbag-Equipped Vehicle . . . . . 62
Airbag System Check . . . . . . . . . . 63
Replacing Airbag System Parts after a Crash . . . . . . . . . . . . . . . . . 63
Child Restraints
Older Children . . . . . . . . . . . . . . . . . 64
Infants and Young Children . . . . 65
Child Restraint Systems . . . . . . . 68
Where to Put the Restraint . . . . . 69
Lower Anchors and Tethers forChildren (LATCH System) . . . . 70 Replacing LATCH System Parts
After a Crash . . . . . . . . . . . . . . . . . 78
Securing Child Restraints (With the Seat Belt in the
Rear Seat) . . . . . . . . . . . . . . . . . . . 78
Securing Child Restraints (With the Seat Belt in the
Front Seat) . . . . . . . . . . . . . . . . . . . 80

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Seats and Restraints 31
Head Restraints
{Warning
With head restraints that are not
installed and adjusted properly,
there is a greater chance that
occupants will suffer a neck/
spinal injury in a crash. Do not
drive until the head restraints for
all occupants are installed and
adjusted properly.
If your vehicle has rear head
restraints that fold down, always
return them to the full upright
position whenever an occupant is
seated in the seat.
Adjust the head restraint so that the
top of the restraint is at the same
height as the top of the occupant's
head. This position reduces the
chance of a neck injury in a crash.
Front Seats
The vehicle's front seats have
adjustable head restraints in the
outboard seating positions.
Two-Way Head Restraints
The height of the head restraint can
be adjusted.
To raise or lower the head restraint,
press the button on the side of the
head restraint, and pull up or push
the head restraint down and release
the button. Pull and push on the
head restraint after the button is
released to make sure it is locked in
place.
The front seat outboard head
restraints are not removable.
Four-Way Head Restraints
The height of the head restraint can
be adjusted.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
32 Seats and Restraints
To raise or lower the head restraint,
press the button on the side of the
head restraint, and pull up or push
the head restraint down and release
the button. Pull and push on the
head restraint after the button is
released to make sure that it is
locked in place.
The fore and aft position of the head
restraint can be adjusted.To adjust the head restraint forward
or rearward, press the button on the
side of the head restraint and move
it forward or rearward until the
desired locking position is reached.
Try to move the head restraint after
the button is released to make sure
that it is locked in place.
The front seat outboard head
restraints are not removable.
Rear Seats
The vehicle's rear seats have
adjustable head restraints in the
outboard seating positions.The height of the head restraint can
be adjusted. Pull the head restraint
up to raise it. Try to move the head
restraint to make sure that it is
locked in place.
To lower the head restraint, press
the button, located on the top of the
seatback, and push the head
restraint down. Try to move the
head restraint after the button is
released to make sure that it is
locked in place.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
Seats and Restraints 33
On some models, the rear head
restraints can be folded forward to
allow for better visibility when the
rear seat is unoccupied. To fold the
head restraint, grasp the top of the
head restraint and pull the head
restraint forward and down until it
locks in place.
When an occupant or child restraint
is in the seat, always return the
head restraint to the full upright
position. Push down on the head
restraint to release the locking
mechanism. Then, pull the head
restraint up and push it rearward
until it is in the full upright position.Always adjust the head restraint so
that the top of the restraint is at the
same height as the top of the
occupant's head.
The rear seat outboard head
restraints are not intended to be
removed. If removal is required see
your dealer for assistance with
removal. In the event of an
emergency, the following can be
used as removal and installation
instructions. Store the removed
head restraints in a secure place.
Reinstall the head restraints before
the seating position is occupied.
Head Restraint Removal and
Reinstallation
To remove the head restraint:
1. Partially fold the seatback forward. See Rear Seats042
for additional information.
2. Press both buttons on the head
restraint posts at the same
time, and pull up on the head
restraint.
3. Store the head restraint in a secure place.
{Warning
With head restraints that are not
installed and adjusted properly,
there is a greater chance that
occupants will suffer a neck/
spinal injury in a crash. Do not
(Continued)

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-13688912) -
2020 - CRC - 6/5/19
34 Seats and Restraints
Warning (Continued)
drive until the head restraints for
all occupants are installed and
adjusted properly.
To reinstall the head restraint:
1. Insert the head restraint posts into the holes in the top of the
seatback. The notches on the
posts must face the driver side
of the vehicle.
2. Push the head restraint down. If necessary, press the height
adjustment release button to
further lower the head restraint.
See
Rear Seats 042.
3. Try to move the head restraint to make sure that it is locked in
place.
Front Seats
Seat Adjustment
{Warning
You can lose control of the
vehicle if you try to adjust a driver
seat while the vehicle is moving.
Adjust the driver seat only when
the vehicle is not moving.
To adjust a manual seat:
1. Pull the handle at the front of the seat.