service CHEVROLET KODIAK 2005 Owners Manual

DateMiles/km Or
HoursServiced By Maintenance Record
6-36

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text
Telephone (TTY) Users................................7-4
Customer Assistance Offices............................7-4
GM Mobility Reimbursement Program................7-5
Roadside Assistance Program..........................7-5
Vehicle Data Collection and Event
Data Recorders..........................................7-6Reporting Safety Defects..................................7-7
Reporting Safety Defects to the United States
Government...............................................7-7
Reporting Safety Defects to the Canadian
Government...............................................7-7
Reporting Safety Defects to General Motors.......7-8
Service Publications Ordering Information...........7-8
Section 7 Customer Assistance and Information
7-1

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the GM Medium Duty Truck Customer Assistance Center
at 1-800-862-4389. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
•Vehicle Identification Number (VIN). This is available
from the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.
•Dealership name and location.
•Vehicle delivery date and present
mileage (kilometers).
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
7-2

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
filing a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Specific vehicle information can be found in
one place.
The Online Owner Center allows you to:
•Get e-mail service reminders.
•Access information about your specific vehicle,
including tips and videos and an electronic
version of this owner’s manual (United States only).
•Keep track of your vehicle’s service history and
maintenance schedule.
•Find GM dealers for service nationwide.
•Receive special promotions and privileges only
available to members (United States only).
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

GM Mobility Reimbursement
Program
This program, available to qualified applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your vehicle,
such as hand controls or a wheelchair/scooter lift.
The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. TTY users
call 1-800-263-3830.
Roadside Assistance Program
GM Medium Duty Truck’s Roadside Assistance
provides stranded owners with towing service for
disabled vehicles.
This service combines the efforts of trained telephone
representatives with a network of GM Medium Duty
Truck’s dealer services.
Just dial GM Medium Duty Truck Roadside Assistance
at 1-800-862-4389 to reach a qualified representative
who can assist you in a repair or arrange a tow. Other
recommended services can also be arranged for
situations such as retrieving locked in keys, changing a
tire, or delivering gasoline, at a charge to the customer.
We also provide dealer information at no charge,
such as location of the nearest authorized medium duty
GM Truck dealer and their hours of operation.
Roadside Assistance is available 24 hours a day,
7 days a week, 365 days a year. Should you have any
questions about Roadside Assistance, call the GM
Medium Duty Truck Roadside Assistance Center
or contact your dealer.
7-5

Canadian Roadside Assistance
In Canada, Medium Duty trucks are not eligible for
Roadside Assistance services. However,
owners/operators who contact Roadside Assistance by
calling 1-800-268-6800 may have a tow arranged
for them at the owner/operator expense.
If a Medium Duty truck is towed to a General Motors
dealership and the towing was necessary due to failure
of a warranted part, the dealer will accept the towing
charges and submit them as part of the warranty claim.
Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles, has a
number of sophisticated computer systems that monitor
and control several aspects of the vehicle’s performance.
Your vehicle uses on-board vehicle computers to monitor
emission control components to optimize fuel economy,
to monitor conditions for airbag deployment and, if so
equipped, to provide anti-lock braking and to help the
driver control the vehicle in difficult driving situations.
Some information may be stored during regular
operations to facilitate repair of detected malfunctions;
other information is stored only in a crash event by
computer systems, such as those commonly called event
data recorders (EDR).In a crash event, computer systems, such as the Airbag
Sensing and Diagnostic Module (SDM) in your vehicle
may record information about the condition of the vehicle
and how it was operated, such as data related to
engine speed, brake application, throttle position, vehicle
speed, safety belt usage, airbag readiness, airbag
performance, and the severity of a collision. If your
vehicle is equipped with Quadrasteer, steering
performance, including yaw rate, steering wheel angle,
and lateral acceleration, is also recorded. This
information has been used to improve vehicle crash
performance and may be used to improve crash
performance of future vehicles and driving safety. Unlike
the data recorders on many airplanes, these on-board
systems do not record sounds, such as conversation of
vehicle occupants.
To read this information, special equipment is needed
and access to the vehicle or the device that stores
the data is required. GM will not access information
about a crash event or share it with others other than:
•with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
•in response to an official request of police or similar
government office,
•as part of GM’s defense of litigation through the
discovery process, or
•as required by law.
7-6

Reporting Safety Defects to General
Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
Please call us at 1-800-862-4389, or write:
GM Medium Duty Truck
Customer Assistance Center
P.O. Box 44947
Detroit, MI 48244
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair
service procedures, adjustments, and specifications for
GM transmissions, transaxles, and transfer cases.
7-8

Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
Owner’s Information
Owner publications are written specifically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-9

Climate Control System...................................3-20
Outlet Adjustment........................................3-23
Rear Heating System...................................3-24
Control of a Vehicle.......................................... 4-5
Coolant
Engine Temperature Gage............................3-35
Heater, Engine............................................2-24
Low Warning Light.......................................3-35
Surge Tank Pressure Cap.............................5-38
Cooling System..............................................5-40
Cruise Control................................................3-10
Customer Assistance Information
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-5
Reporting Safety Defects to General Motors...... 7-8
Reporting Safety Defects to the
Canadian Government................................ 7-7
Reporting Safety Defects to the
United States Government.......................... 7-7
Roadside Assistance Program......................... 7-5
Service Publications Ordering Information......... 7-8D
Daytime Running Lamps..................................3-15
Daytime Running Lamps Indicator Light.............3-41
Defensive Driving............................................. 4-2
Diesel Engine
Engine Alarm and Automatic Shutdown...........2-18
Exhaust Brake............................................2-25
Exhaust Restrictor.......................................2-21
Fuel............................................................ 5-7
High Idle System.........................................2-19
Starting......................................................2-14
Differential Lock Control, Rear Axle..................... 4-9
Differential Lock Indicator Light.........................3-40
Doing Your Own Service Work........................... 5-4
Dome Lamps.................................................3-16
Door
Locks.......................................................... 2-6
Power Door Locks......................................... 2-7
Driver
Position, Safety Belt.....................................1-14
Driving
At Night.....................................................4-16
City...........................................................4-21
Defensive..................................................... 4-2
4

Driving (cont.)
Drunken....................................................... 4-2
Freeway.....................................................4-22
Hill and Mountain Roads..............................4-24
In Rain and on Wet Roads...........................4-18
Rocking Your Vehicle to Get it Out.................4-30
Tow Hooks.................................................4-31
Winter........................................................4-26
Dual Tire Operation.........................................5-72
E
Electrical System
Add-On Equipment......................................5-88
Fuses and Circuit Breakers...........................5-89
Fusible Links..............................................5-89
Headlamp Wiring.........................................5-88
Instrument Panel Fuse Block.........................5-89
Power Windows and Other Power Options......5-89
Underhood Fuse Block.................................5-92
Windshield Wiper Fuses...............................5-88
Engine
Air Cleaner/Filter.........................................5-33
Alarm and Automatic Shutdown.....................2-18
Battery.......................................................5-55
Change Engine Oil Light...............................3-38
Check and Service Engine Soon Light............3-36Engine (cont.)
Checks Before Operating..............................2-22
Coolant..............................................5-36, 5-38
Coolant Heater............................................2-24
Coolant Temperature Gage...........................3-35
Diesel Engine Exhaust Brake........................2-25
Exhaust.....................................................2-43
Exhaust Restrictor.......................................2-21
Fan Noise..................................................5-45
High Idle System.........................................2-19
Oil .....................................................5-22, 5-26
Oil Life System...........................5-29, 5-31, 5-32
Overheating................................................5-38
Overspeed Warning Light..............................3-39
Reduced Power Light...................................3-41
Shutdown Warning Light...............................3-39
Speed Limiter.............................................3-26
Starter Over-Crank Protection........................2-12
Starting Your Diesel.....................................2-14
Starting Your Gasoline..................................2-12
Entry Lighting.................................................3-17
Event Data Recorders (EDR)............................. 7-6
Exhaust Brake Indicator Light...........................3-40
Exhaust Restrictor...........................................2-21
Extender, Safety Belt.......................................1-26
Exterior Lamps...............................................3-14
5