phone CHEVROLET LOW CAB FORWARD 2017 Limited Warranty manual

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11119894) - 2017 - crc - 11/30/16
IMPORTANT:This booklet contains important information about your vehicle's warranty coverage. It also
explains owner assistance information and GM's participation in an Alternative Dispute Resolution
Program.
Keep this booklet with your vehicle and make it available to a Chevrolet Truck dealer if warranty work is needed.
Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Owner's Name:
Phone Number:
Street Address:
City & State:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:
© 2016 Chevrolet Motor Division, General Motors LLC. All rights reserved. Printed in the U.S.A. GENERAL MOTORS,
GM, CHEVROLET, and the CHEVROLET emblem are registered trademarks of General Motors LLC.
Part No. 84163924 B Second Printing

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11119894) - 2017 - crc - 5/19/16
2017 Chevrolet Low Cab Forward Limited Warranty andOwner Assistance Information
Important Message to
Owners... . . . . . . . . . . . . . . . . . . . . . . . 1
Chevrolet's Commitment . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in an Alternative Dispute Resolution Program . . . 1
Warranty Service –United
States . . . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty Coverage at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . . 2
New Vehicle Limited Warranty . . .3
What Is Covered . . . . . . . . . . . . . . . . 3
What Is Not Covered . . . . . . . . . . . . 6
Things to Know About the New Vehicle Limited Warranty . . . . 10
Warranty Repairs –Component
Exchanges . . . . . . . . . . . . . . . . . . . 10
Warranty Repairs –Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 10
Tire Service . . . . . . . . . . . . . . . . . . . . 10
Aftermarket Engine Performance Enhancement
Products and Modifications . . . 10 After-Manufacture
“Rustproofing” . . . . . . . . . . . . . . . . 11
Paint, Trim, and Appearance Items . . . . . . . . . . . . . . . . . . . . . . . . . 11
Vehicle Operation and Care . . . . 11
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 11
Chemical Paint Spotting . . . . . . . 11
Warranty Coverage –
Extensions . . . . . . . . . . . . . . . . . . . 12
Original Equipment Alterations . . . . . . . . . . . . . . . . . . . . 12
Special Body or Equipment Alterations . . . . . . . . . . . . . . . . . . . . 13
Pre-Delivery Service . . . . . . . . . . . 13
Production Changes . . . . . . . . . . . 13
Noise Emissions Warranty . . . . . 13
Emission Control Systems Warranty . . . . . . . . . . . . . . . . . . . . . . 15
What Is Covered . . . . . . . . . . . . . . . 15
How to Determine the Applicable Emissions Control
System Warranty . . . . . . . . . . . . . 15 Federal Emission Control
System Warranty . . . . . . . . . . . . . 15
California Emission Control System Warranty . . . . . . . . . . . . . 16
Emission Warranty Parts List . . .19
Replacement Parts . . . . . . . . . . . . 20
Maintenance and Repairs . . . . . . 20
Claims Procedure . . . . . . . . . . . . . . 21
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 23
State Warranty Enforcement Laws . . . . . . . . . . . 25
Warranty Information for California Only . . . . . . . . . . . . . . . 26
Special Coverage Adjustment Programs Beyond the Warranty
Period . . . . . . . . . . . . . . . . . . . . . . . . 27
Customer Assistance Offices . . .28
Customer Assistance for Text Telephone (TTY) Users . . . . . . . 29
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . 30

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11119894) - 2017 - crc - 5/26/16
Important Message to Owners... 1
Chevrolet's Commitment
We are committed to assuring your
satisfaction with your new Chevrolet
Low Cab Forward Truck.
Your Chevrolet Low Cab Forward
Truck dealer also wants you to be
completely satisfied and invites you
to return for all your service needs,
both during and after the warranty
period.
Owner Assistance
Your Chevrolet Low Cab Forward
Truck dealer is best equipped to
provide all of your service needs.
Should you ever encounter a
problem that is not resolved during
or after the limited warranty period,
talk to a member of dealer
management. Under certain
circumstances, GM and/or
Chevrolet Low Cab Forward Truck
dealers may provide assistance
after the limited warranty period has
expired when the problem results
from a defect in material orworkmanship. These instances will
be reviewed on a case-by-case
basis. If your problem has not been
resolved to your satisfaction, follow
the
Customer Satisfaction
Procedure 023.
We thank you for choosing
Chevrolet.
GM Participation in an
Alternative Dispute Resolution
Program
See Customer Satisfaction
Procedure 023 for information on
the voluntary, non-binding
Alternative Dispute Resolution
Program in which GM participates.
Warranty Service –United
States
Your selling Chevrolet Low Cab
Forward dealer has made a large
investment to ensure that they have
the proper tools, training, and parts
inventory to make any necessary
warranty repairs should they be required during the warranty period.
We ask that you return to your
selling dealer for warranty repairs.
In the event of an emergency repair,
you may take your vehicle to any
authorized Chevrolet Low Cab
Forward Truck dealer for warranty
repairs. However, certain warranty
repairs require special tools or
training that only a dealer selling
your brand may have. Therefore,
not all dealers are able to perform
every repair. If a particular
dealership cannot assist you, then
contact the Customer Assistance
Center. If you have changed your
residence, visit any Chevrolet Low
Cab Forward Truck dealer in the
United States for warranty service.
In case you require assistance in
locating a dealer to perform service
on your Chevrolet Low Cab Forward
Truck, refer to the toll-free telephone
numbers under
Customer
Assistance Offices 028.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11119894) - 2017 - crc - 5/26/16
10 Things to Know About the New Vehicle Limited Warranty
Warranty Repairs–
Component Exchanges
In the interest of customer
satisfaction, Chevrolet may offer
exchange service on some vehicle
components. This service is
intended to reduce the amount of
time your vehicle is not available for
use due to repairs. Components
used in exchange are service
replacement parts that may be new,
remanufactured, or refurbished.
Remanufactured parts meet
Chevrolet approved service part
requirements and are made from
previously used components in a
process that involves disassembly,
inspection, cleaning, update of
software and replacement of parts
as appropriate, testing and
reassembly.
Refurbished parts meet Chevrolet
approved service part requirements
and are previously used parts that
are inspected, cleaned, tested, and
repackaged.
All exchange components used
meet Chevrolet standards and are
warranted the same as new components. Examples of the types
of components that might be
serviced in this fashion include:
engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, batteries, and powertrain
control modules.
Warranty Repairs
–Recycled
Materials
Environmental Protection Agency
(EPA) guidelines and Chevrolet
support the capture, purification,
and reuse of automotive air
conditioning refrigerant gases and
engine coolant. As a result, any
repairs Chevrolet may make to your
vehicle may involve the installation
of purified reclaimed refrigerant and
coolant.
Tire Service
Any authorized Chevrolet Low Cab
Forward Truck or tire dealer for your
brand of tires can assist you with
tire service. If, after contacting one
of these dealers, you need further
assistance or you have questions,
contact the Chevrolet Customer Assistance Center. The toll-free
telephone numbers are listed under
Customer Assistance Offices
028.
Aftermarket Engine
Performance Enhancement
Products and Modifications
Some aftermarket engine
performance products and
modifications promise a way to
increase the horsepower and torque
levels of your vehicle’s powertrain.
You should be aware that these
products may have detrimental
effects on the performance and life
of the engine, exhaust emission
system, transmission, and
drivetrain. The Powertrain has been
designed and built to offer industry
leading durability and performance
in the most demanding applications.
Engine power enhancement
products may enable the engine to
operate at horsepower and torque
levels that could damage, create
failure, or reduce the life of the
engine, engine emission system,
transmission, and drivetrain.
Damage, failure, or reduced life of
the engine, transmission, emission

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11119894) - 2017 - crc - 5/19/16
24 Customer Satisfaction Procedure
Contact the BBB Auto Line Program
using the toll-free telephone number
or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. Chevrolet reserves the right
to change eligibility limitations and/
or to discontinue its participation in
this program.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11119894) - 2017 - crc - 5/19/16
28 Customer Assistance Offices
Chevrolet encourages customers to
call the toll-free telephone number
for assistance. However, if you wish
to write or e-mail Chevrolet, refer to
the address below.
United States
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-862-4389
1-800-833-2438 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-888-899-1327

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11119894) - 2017 - crc - 5/19/16
Customer Assistance for Text Telephone (TTY) Users 29
To assist customers who are deaf or
hard of hearing and who use Text
Telephones (TTYs), Chevrolet has
TTY equipment available at its
Customer Assistance Center and
Roadside Assistance Center.
The TTY for the Chevrolet Customer
Assistance Center is:
1-800-833-2438 in the United States
The TTY for the Chevrolet Roadside
Assistance Center is:
1-888-889-2438 in the U.S.