phone CHEVROLET LOW CAB FORWARD 2019 User Guide

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500/5500 Series (GMNA-
Localizing-U.S.-12407814) - 2019 - crc - 12/13/17
Infotainment System 127
Alphanumeric characters and
the following symbols are
available. '< > * + - . / \ = _
(space)
y: Advance to the next digit.
z: Delete the entered digit and
return to the previous digit.
5. After entering the name, press ENTER.
SAVED is displayed and the
name registration to the Speed
Dial is complete.
Setting the Volume
Call Volume: Turn Volume Adjust
during a call.
. Turn clockwise: Increase the
volume.
. Turn counterclockwise:
Decrease the volume. The
adjusted volume value is saved.
Ringtone Volume: Turn Volume
Adjust during an incoming call.
. Turn clockwise: Increase the
volume. .
Turn counterclockwise:
Decrease the volume. The
adjusted volume value is saved.
The volume and microphone gain
setting of each mobile phone is
different according to its
specification.
Setting the Sensitivity of the
Built-In Microphone
If your voice is too low or difficult to
hear for the person you are talking
to, or there is an echo or howling,
you can adjust the microphone
sensitivity.
Press the Level Adjust during a call.
y: Increase the sensitivity. (The
sound transmission is more
effective.)
z: Decrease the sensitivity. (The
sound transmission is less
effective.)
The setting can be adjusted within
the range of zero to MAX (10).
(Default: five). MIC LEVEL is displayed. MIC
LEVEL disappears in two seconds
after the operation is completed,
and the display returns to its original
state.
Talking on the Mobile Phone
(Private Mode)
You can switch phone calls from this
unit (handsfree mode) to the mobile
phone.
Press and hold down the Off Hook
for more than one second during
a call.
Entering Tone Numbers
You can transmit tone numbers
during a call.
1. Press FUNC during a call.
2. Turn MODE/O/ENTER to
select the tone number. You
can enter phone numbers by
one digit at a time.
Numeric character (0-9) and
symbols (*, #, +) are available.
You can use the symbols (+)
only for the first digit.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500/5500 Series (GMNA-
Localizing-U.S.-12407814) - 2019 - crc - 12/13/17
128 Infotainment System
3. Pressy. The selected tone
numbers are transmitted. You
will move on to the next step
and select the tone numbers
again if necessary.
Talking During Call Waiting
When the display window indicates
the phone call in progress, the Call
Waiting feature enables you to
receive and answer a second phone
call while placing the first call
on hold.
Press Off Hook when the ring tone
starts during a call.
. While placing the phone call in
progress on hold, you will be
connected to the second caller.
. Press On Hook when you wish
to turn off the Call Waiting
feature.
. When the Call Waiting feature is
turned off, you will be connected
to the first caller on hold.
. Pressing the Off Hook again
enables you to switch between
callers on Call Waiting. This function is available only when
your phone is compatible with the
Call Waiting feature.
Displaying the Registered Mobile
Phone
1. Press FUNC.
2. Turn MODE/
O/ENTER to
select BLUETOOTH, and then
press ENTER.
3. Turn MODE/
O/ENTER to
select LIST PHONE, and then
press ENTER.
4. Turn MODE/
O/ENTER to
select mobile phone name, and
then press ENTER.
5. Turn MODE/
O/ENTER to
select the display item of your
choice, and then press
ENTER.
SELECT: Connect the
registered mobile phone.
SEARCHING is displayed. DISCONNECT: Disconnect the
registered mobile phone. When
DISCONNECT? is displayed,
press ENTER.
DELETE: Delete the registered
mobile phone. When DELETE?
is displayed, press ENTER.
Adjusting the Handsfree Volume 1. Press FUNC.
2. Turn MODE/
O/ENTER to
select BLUETOOTH, and then
press ENTER.
3. Turn MODE/
O/ENTER to
select HF SOUND, and then
press ENTER.
4. Turn MODE/
O/ENTER to
select an adjustment item, and
then press ENTER.
CALL VOLUME: Adjust the call
volume.
RINGTONE: Adjust the
ringtone volume.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500/5500 Series (GMNA-
Localizing-U.S.-12407814) - 2019 - crc - 12/13/17
Infotainment System 129
5. Turn the Volume Adjust.Turn clockwise: Increase the
volume.
Turn counterclockwise:
Decrease the volume. The
adjusted volume value is
saved.
To adjust the volume during an
incoming call or during a call,
see “Setting the Volume" in this
section.
Setting the Phonebook Auto
Transfer 1. Press FUNC.
2. Turn MODE/
O/ENTER to
select BLUETOOTH, and then
press ENTER.
3. Turn MODE/
O/ENTER to
select A.TRANSFER, and then
press ENTER. 4. Turn MODE/
O/ENTER to
switch ON/OFF, and then press
ENTER.
TRANSFER ON: Turn on the
phonebook transfer.
TRANSFER OFF: Turn off the
phonebook transfer.
Deleting a Phonebook 1. Press FUNC.
2. Turn MODE/
O/ENTER to
select BLUETOOTH, and then
press ENTER.
3. Turn MODE/
O/ENTER to
select DEL P.BOOK, and then
press ENTER.
4. When DELETE ? is displayed, press ENTER.
Trademarks and
License Agreements
FCC Information
See Radio Frequency Statement
0 370.
iPod and iTunes may be used with
materials without copyright,
or materials for which copying or
playback are legally allowed for the
purposes of private copying or
playback. The infringement of
copyright is prohibited by law.
"Made for iPod" and "Made for
iPhone" mean that an electronic
accessory has been designed to
connect specifically to iPod or
iPhone, respectively, and has been
certified by the developer to meet
Apple performance standards.
Apple is not responsible for the

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500/5500 Series (GMNA-
Localizing-U.S.-12407814) - 2019 - crc - 12/13/17
130 Infotainment System
operation of this device or its
compliance with safety and
regulatory standards.
iPhone, iPod, iPod classic, iPod
nano, and iPod touch are
trademarks of Apple Inc., registered
in the U.S. and other countries.
Bluetooth
The Bluetooth word mark and logos
are owned by the Bluetooth SIG,
Inc. and any use of such marks by
General Motors is under license.
Other trademarks and trade names
are those of their respective owners.
Compatible Bluetooth
Specifications: Bluetooth
Specification Ver.2.1 + EDR
Compatible Profiles: Hands Free
Profile (HFP) Ver.1.5, Phone Book
Access Profile (PBAP) Ver. 1.1,
Advanced Audio Distribution Profile
(A2DP) Ver.1.2, Audio/Video
Remote Control Profile (AVRCP)
Ver.1.3
Bluetooth Handsfree/Audio
operation is subject to mobile phone
compatibility.Bluetooth Handsfree performance
can be influenced by mobile phone
network, handset and driving
condition.
The functions of the system may be
partially limited depending on the
model of your mobile phone.
Operation of the portable device via
this unit differs depending on the
specifications of the portable device.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500/5500 Series (GMNA-
Localizing-U.S.-12407814) - 2019 - crc - 12/13/17
Driving and Operating 139
Driving Information
Driver Behavior
Napping in the Vehicle
{Warning
Before taking a nap in the vehicle,
be sure to shut off the engine and
place the ignition in the LOCK
position. Otherwise, any
unintended contact with the
accelerator pedal while you are
asleep could cause the vehicle to
move, resulting in a crash.. If you leave the engine
running and unintentionally
keep the accelerator pedal
pressed while asleep, the
engine and exhaust pipe
could become abnormally
hot, resulting in a fire.
. If you leave the engine
running while taking a nap
with the vehicle parked in a
place where exhaust gases
(Continued)
Warning (Continued)
could get into the cab (for
example, a place that is
poorly ventilated), you could
suffer carbon monoxide
poisoning.
. You and others could be
seriously injured.
Distracted Driving
Do Not Use a Mobile Phone
While Driving
{Warning
Drivers should never use mobile
telephones or car phones in any
mode other than Hands Free
while driving. Doing so is
dangerous. Using a mobile
telephone while driving could
result in a crash because you
would not be paying full attention
to your surroundings. If you are
(Continued)
Warning (Continued)
driving and you wish to use a
mobile telephone, first stop the
vehicle in a safe place.
You and others could be seriously
injured.
Control of a Vehicle
Warnings for Driving
{Warning
Concentrate on driving safely,
obeying all legally designated
speed limits, road signs and
traffic signals.
If you notice any abnormal noise,
abnormal smell or abnormal
vibration from any part of the
vehicle, immediately stop the
vehicle in a safe place and
perform checks.(Continued)

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500/5500 Series (GMNA-
Localizing-U.S.-12407814) - 2019 - crc - 12/13/17
164 Driving and Operating
Emergencies (Disabled
Vehicle)
When the Vehicle
Breaks Down
When the Vehicle Stops While
Driving
The brake booster will no longer
operate and brake effectiveness will
be reduced. If the engine cannot be
started, promptly have the vehicle
inspected and repaired.
If the engine stopped because the
vehicle ran out of fuel while driving,
refueling alone will not be enough to
restart the engine. Bleed the fuel
system after refueling the vehicle.
When the Fuel Tank is Empty
SeeRunning Out of Fuel 0233.
When the Engine Stalls and
Cannot Be Restarted
Move the selector lever to the "N"
position and push the vehicle to a
safe place.
{Warning
Vehicle operations will change, so
stop the vehicle in a safe place
with the following in mind.
The power steering system will
not work so the steering wheel
will be hard to turn. It will require
more strength than during normal
operation.
As the brake booster will no
longer be functional, brake
effectiveness will be greatly
reduced. Be sure to apply more
pressure than usual to the brake
pedal.
If the power assist steering
system goes out because the
engine has stopped or the assist
system has malfunctioned, the
vehicle can still be steered.
However, much greater effort is
needed, especially in sharp turns
or at low speeds.
You and others could be seriously
injured. When the Vehicle Breaks Down
During Driving
1. Use the hazard warning flasher any time to warn other drivers,
day or night, and pull the
vehicle immediately over to a
safe place that does not
impede traffic (shoulder). Place
triangle reflectors to alert other
traffic to the presence of your
vehicle.
2. If the vehicle can be exited safely, have the other
passengers get out and wait in
a safe place.
3. If the vehicle can be exited safely, walk to a safe place and
take appropriate measures by
using the closest
telephone, etc.
See Hazard Warning Flashers 094.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500/5500 Series (GMNA-
Localizing-U.S.-12407814) - 2019 - crc - 12/13/17
364 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 364
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 365
Customer Assistance for Text Telephone (TTY) Users . . . . . 365
Online Owner Center . . . . . . . . . 365
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 366
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 367
Scheduling Service Appointments . . . . . . . . . . . . . . . 367
Collision Damage Repair . . . . . 368
Publication Ordering Information . . . . . . . . . . . . . . . . . . 370
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 370
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 371 Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 371
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 372
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the Chevrolet chassis,
or upfitted rear body will be resolved
by your dealer's sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500/5500 Series (GMNA-
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Customer Information 365
STEP TWO :If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help call the Chevrolet
Customer Assistance Center at
1-800-862-4389.
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
. Your name, address, and
daytime phone number.
. Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, and on the VIN plate or the
Vehicle Certification and
Greenhouse Gas (GHG)
Emissions Plate in the cab of the
vehicle.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
. Nature of the problem. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-862-4389
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-888-899-1327
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438.
Online Owner Center
Online Owner Experience
(U.S.) www.my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:
Download owner ’s manuals
and view vehicle-specific how-to
videos.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500/5500 Series (GMNA-
Localizing-U.S.-12407814) - 2019 - crc - 12/13/17
366 Customer Information
G:View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 353.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See www.my.chevrolet.com to
register your vehicle.
Chevrolet Owner Centre
(Canada)
www.chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download owner ’s manuals.
. Find the
Chevrolet-recommended
maintenance services.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500/5500 Series (GMNA-
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Customer Information 367
Roadside Assistance
Program
Call 1-888-899-1327. (Text
Telephone (TTY): 1-888-889-2438.)
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
Anyone driving the vehicle is
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant