CHEVROLET MONTE CARLO 1996 5.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
0 Your name, address, home and business
telephone numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title,
or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However,
if you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy,
MI 48007-7047 Refer to your
Warranty and Owner Assistance
Information booklet for addresses of Canadian and
GM Overseas offices.
When contacting Chevrolet, please remember that your
concern will likely be resolved by the dealer, using
the
dealer’s facilities, equipment and personnel. That is
why we suggest you follow Step One first if you have
a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available
at its Customer
Assistance Center. Any TTY user can communicate with
Chevrolet by dialing: 1-800-833-CHEV. (TTY users
in
Canada can dial 1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine Chevrolet Roadside Assistance Program
To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment
of the Chevrolet/Geo Roadside Assistance
Center.
As the owner of a 1996 Chevrolet/Geo,
membership in Roadside Assistance is free.
~~~ ~~ ~
~~ ~~
Roadside Assistance is available 24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor
mechanical problems. If your problem cannot be
resolved over the phone, our advisors have access to a nationwide network of dealer recommended service
providers. Roadside memliership
is free, however some
services may incur costs.
Roadside offers two levels of service to the customer,
.
Basic Care and Courtesy" Care:
0 Toll-free number, 1 -800-CHEV-USA
0 Free towing for warranty repairs
0 Basic over-the-phone technical advice
0 Available dealer services at reasonable costs (ie.,
wrecker services, locksmith/key service, glass
repair, etc.)
ROADSIDE
Courtesy Care PROVIDES:
0 Roadside Basic Care services (as outlined above)
Plus:
0 FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
8-4 I
'

Downloaded from www.Manualslib.com manuals search engine 0 FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)
0 FREE Flat Tire Service (spare installed on the road)
FREE Jump Start (at home or on the road)
FREE Fuel Delivery ($5 of fuel delivered on
the road)
Chevrolet/Geo offers Courtesy Transportation
for customers needing warranty service. Courtesy
Transportation will be offered in conjunction
with the
coverage provided by
the BUMPER-TO-BUMPER
New Vehicle Limited Warranty to eligible purchasers
of
1996 ChevroletlGeo passenger car and light duty trucks.
(Please see your selling dealer for details.)
Note:
Courtesy Care is available to Retail and Retail Lease
Customers operating
1996 and newer Chevrolet/Geo
vehicles for a period of
36 months/36,000 miles,
whichever occurs first. All
Courtesy Care services must
be pre-arranged by Chevrolet Roadside or Dealer
Service Management.
Basic Cclre and Courtesy Care are not part of or
included
in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify or discontinue
Basic Cue and Courtesy Care
at any time. For
complete program details, see your Chevrolet/Geo
dealer
to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you
with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance
when calling, please have the
following available to give to the advisor:
Vehicle Identification Number
0 License plate number
0 Vehicle color
0 Vehicle location
0 Telephone number where you can be reached
Vehicle mileage
Description of problem
Please refer to the Roadside Assistance brochure inside
your owner information portfolio for
full program details.

Downloaded from www.Manualslib.com manuals search engine c -nadian Roaa; le mce 0
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
-tesy Transportati
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered in conjunction
with the
coverage provided by the BUMPER-TO-BUMPER
New Vehicle Limited Warranty to retail purchasers of
1996 ChevroletIGeo passenger cars and light duty trucks
(please see your selling dealer for details).
Courtesy Transportation includes:
0 One way shuttle ride for any warranty repair
completed during the same day.
Up to $30 maximum daily vehicle rental allowance
for any overnight warranty repair
up to 5 days, OR
0 Up to $30 maximum daily cab, bus, or other
transportation allowance in
lieu of rental for any
overnight warranty repair up to
5 days, OR
0
0
Up to $10 daily fuel allowance for rides provided by
another person (i.e., friend, neighbor, etc.)
in lieu of
rental for any overnight warranty repair up to
5 days.
Note: All Courtesy Transportation arrangements
will be administered by your Chevrolet/Geo dealer
service management. Claim amounts should reflect
all actual costs.
Chevrolet/Geo Courtesy Transportation is not part of
the BUMPER-TO-BUMPER New Vehicle Limited
Warranty. Chevrolet/Geo reserves the right to make
any changes or discontinue Courtesy Transportation
at any time without notification.
For additional program details, contact your
Chevrolet/Geo dealer.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
Some state insurance regulations make
it impractical to
rent vehicles to people under 2
1 years of age. If you are
under
21 and have difficulty renting a vehicle, Chevrolet
will reimburse up to $30/day for documented
transportation you receive.
8-6

Downloaded from www.Manualslib.com manuals search engine ror warranty repairs during the Complete Vehicle
Coverage period
in the New Vehicle Limited Warranty,
interim transportation
may be available under the
Courtesy Transportation Program. Please consult your
dealer for details. The Roadside Assistance program is
available only
in the United States and Canada.
GM Participation in BBB AUTO
LINE - Alternative Dispute
Resolution Program*
‘$This program may not be available in all states,
depending on state law. Canadian owners refer
to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility limitations andor to discontinue its participation
in
this program.
Both Chevrolet and your Chevrolet dealer are committed to making sure you are completely satisfied with your new
vehicle. Our experience
has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier
in this section is very successful. There
may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet voluntarily participates
in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease
a GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5 100
8-7

Downloaded from www.Manualslib.com manuals search engine To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN),
and a statement of the nature of your complaint.
Eligibility
is limited by vehicle age and mileage, and
other factors.
We prefer you utilize the Customer Satisfaction
Procedure before you resort to
AUTO LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving
as an intermediary
between you and Chevrolet. If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to
an
impartial third-party arbitrator.
The arbitrator will make
a decision which you may
accept or reject. If you accept the decision,
GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time you file a claim until a decision is made.
Some state laws may require you to use this program
before filing
a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB
at 1-800-955-5 100 or the Chevrolet Customer
Assistance Center at 1-800-222- 1020.
REPORTING SAFETY DEFECTS
TO THE
UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints,
it may open an
investigation, and
if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or
366-0123 in the
Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
8-8

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has
a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K 1 G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-222-
1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, Michigan 48007-7047
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel
Sam Drive
Oshawa, Ontario
L 1 H 8P7
Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
. . . . . . . 1-800-55 1-4 I23
Canada ............ 1-800-668-5539
8-9

Downloaded from www.Manualslib.com manuals search engine Service Manuals
Service manuals contain diagnostic and repair
information for all chassis and body systems. They
may be useful for owners who wish to get a greater
understanding
of their vehicle. They are also useful for
owners with the appropriate skill level or training who
wish to perform “do-it-yourself’ service. These are
authentic General Motors service manuals meant for
professional, qualified technicians.
Service Bulletins
Service bulletins covering various subjects are regularly
sent to all General Motors dealerships. GM monitors
product performance in the field. When service methods
are found which promote better service on GM vehicles,
bulletins are created to help the technician perform
better service. Service bulletins may involve any number
of vehicles.
Some will describe inexpensive
service; others will describe expensive service. Some
will advise of new or unexpected conditions, and others
may help avoid future costly repairs. Service bulletins
are meant for qualified technicians. In some cases
bulletins refer to service manuals, specialized tools,
equipment and safety procedures necessary to service
the vehicle. Since these bulletins are issued throughout
the model year and beyond, an index is required and
published quarterly to help identify specific bulletins.
Subscriptions are available. You can order an index at
the toll-free numbers listed previously, or ask a GM
dealer to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners with general
operation and maintenance information.

Downloaded from www.Manualslib.com manuals search engine 0 Section 9 Index
Air Bag ...................................... 1-17
How Does
it Restrain .......................... 1-2 1
How it Works ................................ 1-19
Location
.................................... 1-19
Readiness Light ......................... 1 . 18. 2-43
Servicing
................................... 1-22
What Makes
it Inflate .......................... 1-20
What Wi11
You See After it Inflates ............... 1-2 1
When Should it Inflate ......................... 1-20
Aircleaner
.................................... 6-15
Air Conditioning
................................ 3-3
Air Conditioning Refrigerants
..................... 6-63
Alignment and Balance. Tire
...................... 6-42
Aluminum Wheels. Cleaning
...................... 6-49
Antenna. Fixed
Mast ............................ 3-22
Back-up Lamp Bulb Replacement ................ 6-35
Antifreeze ..................................... 6- I9 Battery ....................................... 6-28
Anti-Lock Jump Starting 5-2
Replacement. Remote Lock Control 2-5
Saver 2-32
Warnings 5.2. 5.4
BBB Auto Line
................................. 8-7
Better Business Bureau Mediation
................... 8-7
Air
Bag System
................................ 1 . I7
................................. Brake System Active Light 2.46. 4-8
Brake System Warning Light 2.45. 4.6
Brakes
4-6
Anti.Theft. Radio 3- I8
Appearance Care
............................... 6-44
Appearance Care Materials
....................... 6-5 1
................. ............... ................ ...................................... ...................................... ................................ ..............................
Arbitration Program .............................. 8-7
Armrest. Storage
............................... 2-34
Ashtrays
...................................... 2-36
Audio Controls. Steering Wheel Touch Control
....... 3-20
Audio Equipment. Adding
........................ 3-21
Audio Systems
.................................. 3-5
Auto-Down Window
............................ 2-23
Automatic Overdrive
................................... 2-15
Transaxle Check
.............................. 7-37
Transaxle
Fluid ............................... 6-16
Transaxle Operation ........................... 2-13
Transaxle Park Mechanism Check
................ 7-39
9- 1

Downloaded from www.Manualslib.com manuals search engine Brake Adjustment
.................................. 6-28
Fluid
....................................... 6-25
Master Cylinder
.............................. 6-25
Parking
..................................... 2-16
PedalTravel
................................. 6-28
Replacing System Parts
........................ 6-28
System Warning Light
......................... 2-44
Trailer
...................................... 4-32
Transaxle Shift Interlock
....................... 2-20
Transaxle Shift Interlock Check
.................. 7-38
Wear
....................................... 6-27
Brakes. Anti-Lock
............................... 4-6
Braking
........................................ 4-5
Break-In. New Vehicle
........................... 2-9
Brightness Control
.............................. 2-3 I
Bulb Replacement .............................. 6-29
Capacities and Specifications
...................... 6-6 1
Carbon Monoxide .................... 2-2 1.4-25. 4-3 1
Cassette Tape Player ........................ 3-7. 3- 10
Cassette Tape Player Care ........................ 3-2 1
CD Player Theft-Deterrent Feature ................. 3- 18
Center High-Mounted Stoplamp
Bulb Replacement .... 6-33
Center Passenger Position
........................ 1-23
Certification Label .............................. 4-27
Chains. Safety
................................. 4-31
Chains. Tire
................................... 6-43
Changing
a Flat Tire ............................. 5-22
Braking
in Emergencies
........................... 4-8
BTSI ......................................... 2-20
BTSICheck
................................... 7- 38
Canadian Roadside Assistance
.................... 8-6
Cassette Deck Service
........................... 7-37 Charging System Light
.......................... 2-43
Checking Your Restraint Systems
.................. 1-44
Chemical Paint Spotting
.......................... 6-50
Child Restraints
................................ 1-32
Securing
in a Rear Outside Seat Position ........... 1-34
Securing in the Center Rear Seat Position .......... 1-36
Securing
in the Right Front Seat Position .......... 1-38
TopStrap
................................... 1-33
Where to Put
................................ 1-32
Circuit Breakers and Fuses
....................... 6-53
Cleaner,
Air ................................... 6-15
Cleaning
...................................... 6-44
Aluminum Wheels
............................ 6-49
Fabric
...................................... 6-45
Fabric Protection
............................. 6-45
Glass ....................................... 6-47
Inside of Your Chevrolet
....................... 6-44
Instrument Panel
............................. 6-47
Leather
..................................... 6-47
Outside
of Your Chevrolet ...................... 6-48
Special Problems
............................. 6-46
Stains
...................................... 6-45
Tires
....................................... 6-50
Vinyl ....................................... 6-46
Wheels
..................................... 6-49
Windshield and Wiper Blades
................... 6-48
Climate Control System
........................... 3-1
Clock, Setting the
................................ 3-5
Comfort Controls
................................ 3-1
Compact Disc Care
............................. 3-22
Compact Disc Player
............................ 3-14
Compact Disc Player Errors
....................... 3-16
Compact Spare Tire
............................. 5-33
Cigarette Lighter
............................... 2-36