CHEVROLET S10 1994 2.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine Maintenance Record
After each of the preceding Scheduled Maintenance Services is performed,
record the date, odometer reading, services performed (list ite\
m numbers) and who performed the services in the appropriate column. In addition,
retain copies
of your receipts. It is suggested that receipts be kept with your
Owner’s Manual.
TO001

Downloaded from www.Manualslib.com manuals search engine Service Station Checks
It is important for you or a service station attendant to perform these
under-hood checks at each fuel fill.
@ Check the engine oil level and add if necessary.
Check the engine coolant level and add if necessary.
0 Check the windshield washer fluid level and add if necessary.
See the Index under these items for information on how to check them.

Downloaded from www.Manualslib.com manuals search engine Hood Release
Lever
See Page 6-6.
Remote Oil Filfer
See Page
6-1 3.
Windshield -
Washer Fluid
See Page 6-28.
Power Steering '
Reservoir
See Page 6-26.
,Battery
The Delco
Freedom battery
needs no water.
See Page 6-32. I 4
,Cooling Sysfem
Check and add
coolant
only at
the coolant
recovery tank.
See Page 6-23.
I fit-
Engine Oil
\see Page 6-9m Transmission
Fluid
Automatic:
See Page 6-15.
Manual:
See Page 6-18.
/ Clutch Fluid
Reservoir
See Page 6-20.
I
I c
/
,Fuel
Capacity 20 U.S.
Gal.
(7.6L). Use
unleaded gas
only,
87 octane
or higher.
See Page 6-3.
Brake Fluid.
Reservoir
See Page 6-29.
Cold TiFe
Pressure
See Tire-Loading
sticker
on the
inside
of the
rear edge
of
the driver's door lock pillar.
See Page 6-45.
Spare Tire /
Pressure
See Page 6-45.
7- 17

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Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Here you will find out how to contact Chevrolet if you need assistance . This
section also tells you how to obtain service publications and \
how to report
any safety defects
.
Customer Satisfaction Procedure ............................... 8-2
Customer Assistance for the Hearing or Speech Impaired (TDD)
..... 8-3
GM Participation
in BBB AUTO LINE - Alternative Dispute Resolution
Program
................................................ 8-3
Reporting Safety Defects
To The United States Government ......... 8-4
Reporting Safety Defects
To The Canadian Government ............ 8-5
Reporting Safety Defects
To General Motors ..................... 8-5
Roadside Assistance
......................................... 8-6
Courtesy Transportation
...................................... 8-7
Service Publications
......................................... 8-7

Downloaded from www.Manualslib.com manuals search engine Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and Chev\
rolet.
Normally, any concern with the sales transaction or the operati\
on of your
vehicle will be resolved by your dealer's Sales or Service Departments.
Sometimes, however, despite the best intentions of all concerned,
misunderstandings can occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE - Discuss your concern with a member of dealership
management. Normally, concerns can often be quickly resolved at \
that level.
If the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of the dealership or the General Manager.
STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance Center by callin\
g 1-800-222-1020.
In Canada, contact GM of Canada Customer Assistance
Center in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico or U.S. Virgin Islands, call
1-809-763-1315. In all other overseas locations, contact GM North
American Export Sales
in Canada by calling 1-41 6-644-41 12. As of
October 4, 1993, call 1-905-6444112.
For prompt assistance, please have the following information ava\
ilable to give the Customer Assistance Representative:
Your name, address, home and business telephone number
0 Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate at the left top of the instrument panel
and visible through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call the toll free number listed previously in order to
give your inquiry prompt attention. However, if you wish to write
Chevrolet, write to:
Chevrolet Motor Division Chevrolet Customer Assistance Center
P.
0. Box 7047
Troy, MI 48007-7047
Refer to your Warranty and Owner Assistance Information booklet \
for
addresses
of Canadian and GM overseas offices.
8-2
.. .. .. .- I
..

Downloaded from www.Manualslib.com manuals search engine When contacting Chevrolet, please remember that your concern wil\
l likely
be resolved in the dealership, using the dealership’s facilities, equipment
and personnel. That
is why we suggest you follow Step One first if you have
a concern.
Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing difficulties, Chevrolet has\
installed special TDD (Telecommunication Devices for the Deaf) equipment
at its
Customer Assistance Center. Any hearing or speech impaired custo\
mer who
has access to
a TDD or a conventional teletypewriter (TTY) can
communicate with Chevrolet by dialing: 1-800-TDD-CHEV
(1-800-833-2438). (TDD users in Canada can dial 1-800-263-3830.)
GM Participation in 888 AUTO LlNE -
Alternative Dispute Resolution Program*
*This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance inf\
ormation
booklet. General Motors reserves the right to change eligibility\
limitations and/or to discontinue
its participation in this program.
Both Chevrolet and your Chevrolet dealer are committed to makin\
g sure
you are completely satisfied with your new vehicle. Our experience has
shown
if a situation arises where you feel your concern has not been
adequately addressed, that the Customer Satisfaction Procedure de\
scribed
earlier in this section is very successful.
There may be instances where an impartial third-party can assist in arriving
at a solution to a disagreement regarding vehicle repairs or interpretation
of
the New Vehicle Limited Warranty. To assist in resolving these \
disagreements Chevrolet voluntarily participates in BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program administered by the B\
etter
Business Bureau system to settle disputes between customers and \
automobile manufacturers. This program is available free of charge to
customers who currently own or lease a GM vehicle.
If you are not satisfied after following the Customer Satisfaction \
Procedure,
you may contact the BBB using the toll-free telephone number, or write
them at the following address:
BBB AUTO LINE Council
of Better Business Bureaus
4200 Wilson Boulevard Suite
800
Arlington, VA 22203
Telephone:
1-800-955-5100

Downloaded from www.Manualslib.com manuals search engine To file a claim, you will be asked to provide your name and address, \
your
vehicle identification number
(VIN), and a statement of the nature of your
complaint. Eligibility is limited by vehicle age and mileage, and other
factors.
We prefer you utilize the customer satisfaction procedure before yo\
u resort
to
AUTO LINE, but you may contact the BBB at any time. The BBB will
attempt to resolve the complaint serving as an intermediary bet\
ween you
and Chevrolet. If this mediation is unsuccessful, an informal hearing will be
scheduled where eligible customers may present their case to an\
impartial
third-party arbitrator.
The arbitrator will make a decision which you may accept or reject\
.
If you
accept the decision, GM will be bound by that decision. The entire dispute
resolution procedure should ordinarily take about forty days fro\
m the time you file a claim until a decision is made.
Some state laws may require you to use this program before fi\
ling a claim
with a state-run arbitration program or in the courts. For fur\
ther
information, contact the BBB at 1-800-955-5
100 or the Chevrolet
Customer Assistance Center at 1-800-222-1020.
REPORTING SAFETY DEFECTS TO THE
UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death, you should immediately inform the \
National
Highway Traffic Safety Administration (NHTSA), in addition to \
notifying
General Motors.
If NHTSA receives similar complaints, it may open an investigation, and if
it finds that a safety defect exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer,
or General Motors.
To contact NHTSA, you may either call the Auto Safety Hotline tol\
l-free at
1-800-424-9393 (or 366-0123
in the War- npton, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other infon tion about motor vehicle safety fr\
om the
Hotline.

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle has a safety defect,
you should immediately notify Transport Canada, in addition to notif\
ying
General Motors of Canada Limited.
You may write to:
Transport Canada,
Box 8880
Ottawa, Ontario KlG 3J2
REPORTING SAFETY DEFECTS TO
GENERAL
MOTORS
In addition to notifying NHTSA (or Transport Canada) in a situation like
this,
we certainly hope you’ll notify us. Please call us at 1-800-222-1020 ,
or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.
0. Box 7047
Troy,
MI 48007-7047
In Canada, please call
us at 1-800-263-3777 (English) or 1-800-263-7854
(French).
Or, write:
General Motors
of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

Downloaded from www.Manualslib.com manuals search engine Chevrolet Rc rdside Assistance Program
To enhance Chevrolet’s strong commitment to customer satisfaction,\

Chevrolet is excited to provide the services
of the ChevroletIGeo Roadside
Assistance Center.
q-Hour Roadside Assistance Number
Koadside Assistance is available 24 hours a day, 365 days a year, by calling
1-800-CHEV USA (1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor mechanical problems.
If your problem cannot be resolved over the phone, our advisors have a\
ccess
to a nationwide network of dealer recommended service providers. The
following services are available:
0 Towing
0 Locksmith
Tire repair
0 Rental car or taxi
Additional services as necessary
The Roadside Assistance Center uses companies that will provide you \
with
quality and priority service. When roadside services are require\
d, our
advisors will explain any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the following a\
vailable to give to the advisor:
0 Vehicle Identification Number
License plate number
0 Vehicle color
0 Vehicle location
0 Telephone number where you can be reached
Vehicle mileage
0 Description of problem
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive Roadside Assistan\
ce
program accessible from anywhere in Canada or the U.S.A. Please refer to
the separate brochure provided by the dealer
or call 1-800-268-6800 for
emergency services.
;L .- .I
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I 8-6