CHEVROLET S10 1995 2.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine TOO0 1

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Section
Here you will find out how to contact Chevrolet if you need assistance. This
section also tells you how
to obtain service publications and how to report
any safety defects.
This section includes information
on: The Customer Satisfaction Procedure,
Customer Assistance for Hearing or Speech Impaired,
BBB Auto Line -
Alternative Dispute Resolution Program, Reporting Safety Defects,
Roadside Assistance, and Service Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and Chevrolet.
Normally, any concern with the sales transaction or
the operation of your
vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions
of all concerned,
misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE - Discuss your concern with a member of dealership
management. Normally, concerns can be quickly resolved at that level.
If
the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner
of the dealership or the General Manager.
8-1

Downloaded from www.Manualslib.com manuals search engine STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada,
contact GM of Canada Customer Assistance
Center
in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico, call 1-800-496-9992
(English)
or 1-800-496-9993 (Spanish). In the U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact
GM North American
Export Sales
in Canada by calling 1-905-644-41 12.
For prompt assistance, please have the following information available to
give the Customer Assistance Representative:
0 Your name, address, home and business telephone numbers
0 Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate
at the left top of the instrument panel
and visible through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call
the toll free number listed previously in order to
give your inquiry prompt attention. However, if you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P. 0. Box 7047
Troy, MI 48007-7047
Refer
to your Warranty and Owner Assistance Information booklet for
addresses of Canadian and GM Overseas offices.
When contacting Chevrolet, please remember
that your concern will likely
be resolved in the dealership, using the dealership’s facilities, equipment
and personnel. That is why we suggest you follow Step One first
if you have
a concern.
8-2

Downloaded from www.Manualslib.com manuals search engine Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing difficulties, Chevrolet has installed
special TDD (Telecommunication Devices for the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer
who
has access to a TDD or a conventional teletypewriter (TTY) can
communicate with Chevrolet by dialing:
1 -800-TDD-CHEV
(1-800-833-2438). (TDD users in Canada can dial 1-800-263-3830.)
GM Participation in BBB AUTO LINE -
Alternative Dispute Resolution Program *
4’This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance Information
booklet. General Motors reserves the right to change eligibility limitations and/or to discontinue its participation
in this program.
Both Chevrolet and your Chevrolet dealer are committed to making sure
you are completely satisfied with your new vehicle. Our experience has
shown that, if a situation arises where you
feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure described earlier
in this section is very successful.
There may be instances where an impartial third-party can assist
in arriving
at
a solution to a disagreement regarding vehicle repairs or interpretation of
the New Vehicle Limited Warranty. To assist
in resolving these
disagreements, Chevrolet voluntarily participates in BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system
to settle disputes between customers and
automobile manufacturers. This program
is available free of charge to
customers who currently own or lease a GM vehicle.
If you are not satisfied after following the Customer Satisfaction Procedure,
you may contact the BBB using the toll-free telephone number, or write
them at
the following address:
BBB
AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5 100
8-3

Downloaded from www.Manualslib.com manuals search engine To file a claim, you will be asked to provide your name and address, your
Vehicle Identification Number (VIN), and a statement
of the nature of your
complaint. Eligibility is limited by vehicle age and mileage, and other
factors.
We prefer
you utilize the Customer Satisfaction Procedure before you resort
to AUTO LINE, but you may contact the BBB at any time. The BBB will
attempt
to resolve the complaint serving as an intermediary between you
and Chevrolet. If this mediation is unsuccessful, an informal hearing will be
scheduled where eligible customers may present their case
to an impartial
third-party arbitrator.
The arbitrator will make
a decision which you may accept or reject. If you
accept the decision, GM will be bound by that decision. The entire dispute
resolution procedure should ordinarily take about forty days from the time
you file a claim
until a decision is made.
Some state laws may require
you to use this program before filing a claim
with
a state-run arbitration program or in the courts. For further
information, contact the BBB at 1-800-955-5
100 or the Chevrolet
Customer Assistance Center at 1-800-222-1 020.
REPORTING SAFETY DEFECTS TO THE
UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death,
you should immediately inform the National
Highway Traffic Safety Administration (NHTSA),
in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if
it finds that a safety defect exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot become involved in
individual problems between
you, your dealer, or General Motors.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123 in the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can
also obtain other information about motor vehicle safety from the
Hotline.
8-4

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO Th
CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle has a safety defect,
you should immediately notify Transport Canada,
in addition to notifying
General Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario
KlG 352.
REPORTING SAFETY DEFECTS TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada) in a situation like
this, we certainly hope you’ll notify
us. Please call us at 1-800-222-1 020,
or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P. 0. Box 7047
Troy, MI 48007-7047
In Canada, please call us at 1-800-263-3777 (English) or 1-800-263-7854
(French).
Or, write:
General Motors
of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario
L1 H 8P7
8-5

Downloaded from www.Manualslib.com manuals search engine Chevrolet Roadside Assistance Program
To enhance Chevrolet’s strong commitment to customer satisfaction,
Chevrolet is excited
to provide the services of the Chevrolet/Geo Roadside
Assistance Center.
24-Hour Roadside Assistance Number
Roadside Assistance is available 24 hours a day, 365 days a year, by calling
1-800-CHEV USA (1-800-243-8872). The call is toll-free and warranty
repairs are covered at
no cost. Additional services arranged by the Roadside
representative may entail charges, and those charges, if any, will be fully
explained
to you before you authorize us to act in your behalf. Trained
representatives are available
to help you solve your problem or coordinate a
variety of quality services through Chevrolet’s dealer network and their
preferred service providers. The following services are available:
Towing
0 Locksmith
0 Tire repair
Rental car or taxi
0 Additional services as necessary
For prompt assistance when calling, please have
the following available to
give
to the representative:
0 Vehicle Identification Number
0 License plate number
0 Vehicle color
Vehicle location
0 Telephone number where you can be reached
Vehicle mileage
0 Description of the problem
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive Roadside Assistance
program accessible from anywhere
in Canada or the U.S.A. Please refer to
the separate brochure provided by the dealer or call 1-800-268-6800 for
emergency services.
8-6

Downloaded from www.Manualslib.com manuals search engine Courtesy Transportation
Chevrolet/Geo offers Courtesy Transportation for customers needing
warranty service. Courtesy Transportation will be offered in conjunction
with
the coverage provided by the BUMPER TO BUMPER New Vehicle
Limited Warranty
to retail purchasers of 1995 Chevrolet/Geo passenger car
and light duty trucks (please
see your selling dealer for details).
COURTESY TRANSPORTATION INCLUDES:
One way SHUTTLE RIDE for any warranty repair completed during
Up to $30 maximum daily VEHICLE RENTAL allowance for any
the same day.
overnight warranty repair up
to 5 day, OR
Up to $30 maximum daily CAB, BUS, or OTHER transportation
allowance in lieu
of rental for any overnight warranty repair up to 5
day, OR
0 Up to $10 daily FUEL allowance for rides provided by another person
(i.e., friend, neighbor,
etc.) in lieu of rental for any overnight warranty
repair up
to 5 days.
Note: All Courtesy Transportation arrangements will be administer\
ed
by your Chevrolet/Geo dealership service management. Claim amount\
s
should reflect all actual costs.
The Chevrolet/Geo Courtesy Transportation Program is not part of the
BUMPER TO BUMPER New Vehicle Limited Warranty.
Chevrolet/Geo reserves the right
to make any changes or discontinue
the Courtesy Transportation Program at any time without notification.
For additional program details contact your Chevrolet/Geo dealer.
In Canada, please consult your GM dealer for information on courtesy
transportation.
The Roadside Assistance Center uses companies that will provide
you with
quality and priority service. When roadside services are required, our
advisors
will explain any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the following information
available to give to the advisor:
Vehicle Identification Number
License plate number
0 Vehicle color
Vehicle location
Telephone number where you can be reached
Vehicle mileage
0 Description of the problem
8-7

Downloaded from www.Manualslib.com manuals search engine Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and other service
literature are available for purchase for all current and many past model
General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
......... 1-800-551-4123
Canada
.............. 1-800-668-5539
Service Manuals
Service manuals contain diagnosis and repair information for all chassis and
body systems. They may be useful for owners who wish
to get a greater
understanding of their vehicle. They are
also useful for owners with the
appropriate skill level or training who wish
to perform “do-it-yourself’
service. These are authentic General Motors’ service manuals meant for
professional, qualified technicians.
Service Bulletins
Service bulletins covering various subjects are regularly sent to all General
Motors dealerships. GM monitors product performance in the field. When
service methods are found which promote better service on
GM vehicles,
bulletins are created to help the technician perform better service. Service
bulletins may involve any number of vehicles. Some will describe
inexpensive service; others
will describe expensive service. Some will
advise of new or unexpected conditions, and others may help avoid future
costly repairs. Service bulletins are meant for qualified technicians. In some
cases
they refer to service manuals, specialized tools, equipment and safety
procedures necessary
to service the vehicle. Since these bulletins are issued
throughout
the model year and beyond, an index is required and published
quarterly to help identify specific bulletins. Subscriptions are available. You
can order an index at the toll-free numbers listed previously, or ask a GM
dealer to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner assistance booklets
provide owners with general operation and maintenance information.

Downloaded from www.Manualslib.com manuals search engine