phone CHEVROLET SILVERADO 2015 3.G Service Manual

Black plate (45,1)Chevrolet 2015i Silverado Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-8425172) - 2015 - crc - 2/6/15
Infotainment System 7-45
the number. To call, press the
button just below the CALL
screen button.
Accepting or Declining a Call
When an incoming call is received,
the infotainment system mutes and
a ring tone is heard in the vehicle.
Accepting a Call
To accept a call, do one of the
following:
.Press the button just below the
ANSWER screen button.
.Pressgon the steering wheel
controls.
Declining a Call
To decline a call, do one of the
following:
.Press the button just below the
IGNORE screen button.
.Pression the steering wheel
controls.
.Do nothing.
Call Waiting
Call waiting must be supported on
the Bluetooth phone and enabled by
the wireless service carrier to work.
Accepting a Call Waiting Call
To accept a call waiting call, do one
of the following:
.Press the button just below the
SWITCH screen button.
.Pressgon the steering wheel
controls.
Declining a Call Waiting Call
To decline a call waiting call, do one
of the following:
.Press the button just below the
IGNORE screen button.
.Pression the steering wheel
controls.
.Do nothing.
Ending a Call
To end a call, do one of the
following:
.Press the button just below the
END screen button.
.Pression the steering wheel
controls.
Dual Tone Multi-Frequency
(DTMF) Tones
The in-vehicle Bluetooth system can
send numbers during a call. This is
used when calling a menu-driven
phone system.
1. When a call is active, press the button just below the KEYPAD
screen button.
2. Turn the MENU knob to highlight the first digit and press to select.
If not initially in the phone
application, from the Home Page,
turn the MENU knob, then press to
select the PHONE screen button.

Black plate (46,1)Chevrolet 2015i Silverado Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-8425172) - 2015 - crc - 2/6/15
7-46 Infotainment System
From the PHONE main menu, turn
the MENU knob to highlight Active
Call and press to select.
Bluetooth (Voice
Recognition - Base
Connected Radio)
Using Bluetooth Voice
Recognition
To use voice recognition, press thegbutton on the steering wheel. Use
the commands below for the various
voice features. For additional
information, say “Help”while in a
voice recognition menu. See Voice
Recognition on page 7-24 for help
using voice recognition commands.
Making a Call
Calls can be made using the
following commands. Using the
“Dial”or“Call”
Command
To call a number:
1. Press
g. The system responds
“Say a command or say help,”
followed by a tone.
2. Say “Dial”or“Call” followed by
the complete phone number.
Use the “Voice Keypad” command
for international numbers or special
numbers which include * or #.
Once connected, the person called
will be heard through the audio
speakers.
To call using a contact from your
phone book:
1. Press
g. The system responds
“Say a command or say help,”
followed by a tone.
2. Say “Dial”or“Call” and then say
the contact name. For example
“Call Dave Smith at Work.” Once connected, the person called
will be heard through the audio
speakers.
Calling 911 Emergency (U.S. and
Canada)
1. Press
g. The system responds
“Say a command or say help,”
followed by a tone.
2. Say “Dial”or“Call.”
3. Say “911.”
4. Say “Dial”or“Call.”
Calling 066 Emergency (Mexico)
1. Press
g. The system responds
“Say a command or say help,”
followed by a tone.
2. Say “Dial”or“Call.”
3. Say “066.”
4. Say “Dial”or“Call.”
Once connected, the person called
will be heard through the audio
speakers.

Black plate (47,1)Chevrolet 2015i Silverado Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-8425172) - 2015 - crc - 2/6/15
Infotainment System 7-47
Using the“Switch Phone”
Command
1. Press
g. The system responds
“Say a command or say help,”
followed by a tone.
2. After the tone, say “Switch
Phone.” The system displays a
list of phones to select.
Using the “Voice Keypad”
Command
1. Press
g. The system responds
“Say a command or say help,”
followed by a tone.
2. After the tone, say “Voice
Keypad.” The system allows
entry of special numbers and
characters. Using the
“Voice mail” Command
1. Press
g. The system responds
“Say a command or say help,”
followed by a tone.
2. After the tone, say “Voice mail.”
The system dials the voice mail
number of the connected phone.
Clearing the System
Unless information is deleted out of
the vehicle Bluetooth system, it will
be retained. This includes phone
pairing information. For directions
on how to delete this information,
see “Deleting a Paired Phone.”
Settings
Teen Driver
If equipped, Teen Driver allows keys
to be programmed with
customizable vehicle settings.
It limits some vehicle features and
prevents some systems, such as
Park Assist, if equipped, from being
turned off. It also displays a report
card of the driving behavior when a
Teen Driver key is used.
To activate or change the settings,
select Teen Driver from the Settings
menu. See Vehicle Personalization
on page 5-45. If no keys are
activated, the Teen Driver feature
will not record any Report
Card data.
A Personal Identification Number
(PIN) must be created using the
keypad. The PIN is required to:
.Register Keys.
.Change settings.

Black plate (49,1)Chevrolet 2015i Silverado Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-8425172) - 2015 - crc - 2/6/15
Infotainment System 7-49
Manage Settings
The PIN can be used to change
these settings:
Audio Volume Limit:Allows a
maximum radio volume to be set.
Teen Driver Speed Warning:
Allows a warning to be set when a
selected speed is exceeded.
Teen Driver Speed Limiter:
If equipped, this allows the
maximum speed limit of the vehicle
to be set.
The following cannot be changed:
.The radio will mute when the
driver safety belt is not fastened,
and in some vehicles, when the
safety belt of a front outboard
passenger is not fastened.
.Other vehicle features, such as
Park Assist, if equipped, cannot
be turned off when the Teen
Driver setting is in use. Delete Report Card Data
The Report Card continues to save
data for all trips until the data is
deleted using the PIN.
To delete Report Card data:
.Select Reset from the Report
Card screen.
.Select Clear All Teen Keys/PIN
from the Teen Driver menu.
Forgotten PIN
See your dealer to reset the PIN.
Trademarks and
License Agreements
FCC Information
See Radio Frequency Statement on
page 13-12.
"Made for iPod" and "Made for
iPhone" mean that an electronic
accessory has been designed to
connect specifically to iPod or
iPhone and has been certified by
the developer to meet Apple
performance standards. Apple is not
responsible for the operation of this
device or its compliance with safety
and regulatory standards. Please
note that the use of this accessory
with iPod or iPhone may affect
wireless performance. iPhone
®,
iPod®, iPod classic®, iPod nano®,

Black plate (2,1)Chevrolet 2015i Silverado Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-8425172) - 2015 - crc - 2/9/15
9-2 Driving and Operating
Fuel
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . 9-67
California FuelRequirements . . . . . . . . . . . . . . 9-69
Fuels in Foreign Countries . . . 9-69
Fuel Additives . . . . . . . . . . . . . . . 9-69
E85 or FlexFuel . . . . . . . . . . . . . . 9-69
Filling the Tank . . . . . . . . . . . . . . 9-70
Filling a Portable Fuel Container . . . . . . . . . . . . . . . . . . . 9-72
Trailer Towing
General TowingInformation . . . . . . . . . . . . . . . . . 9-73
Driving Characteristics and Towing Tips . . . . . . . . . . . . . . . . 9-73
Trailer Towing . . . . . . . . . . . . . . . . 9-75
Towing Equipment . . . . . . . . . . . 9-90
Trailer Sway Control (TSC) . . . . . . . . . . . . . . 9-99
Conversions and Add-Ons
Add-On ElectricalEquipment . . . . . . . . . . . . . . . . 9-100
Adding a Snow Plow or Similar Equipment . . . . . . . . 9-100
Pickup Conversion to Chassis Cab . . . . . . . . . . . . . . 9-104
Driving Information
Distracted Driving
Distraction comes in many forms
and can take your focus from the
task of driving. Exercise good
judgment and do not let other
activities divert your attention away
from the road. Many local
governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, always
keep your eyes on the road, hands
on the wheel, and mind on the drive.
.Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
.Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices.
.Designate a front seat
passenger to handle potential
distractions.
.Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
.Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
.Stop or park the vehicle to tend
to children.
.Keep pets in an appropriate
carrier or restraint.
.Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.

Black plate (3,1)Chevrolet 2015i Silverado Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-8425172) - 2015 - crc - 2/9/15
Driving and Operating 9-3
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment section for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the safety belt. See Safety Belts on
page 3-12.
.Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they might do
and be ready.
.Allow enough following distance
between you and the driver in
front of you.
.Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.
{Warning
Drinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even
a small amount of alcohol. You
can have a serious —or even
fatal —collision if you drive after
drinking.
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.
Control of a Vehicle
Braking, steering, and accelerating
are important factors in helping to
control a vehicle while driving.
Braking
Braking action involves perception
time and reaction time. Deciding to
push the brake pedal is perception
time. Actually doing it is
reaction time.
Average driver reaction time is
about three-quarters of a second. In
that time, a vehicle moving at
100 km/h (60 mph) travels 20 m
(66 ft), which could be a lot of
distance in an emergency.
Helpful braking tips to keep in mind
include:
.Keep enough distance between
you and the vehicle in front
of you.
.Avoid needless heavy braking.
.Keep pace with traffic.

Black plate (72,1)Chevrolet 2015i Silverado Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-8425172) - 2015 - crc - 2/9/15
9-72 Driving and Operating
{Warning
If a fire starts while you are
refueling, do not remove the
nozzle. Shut off the flow of fuel by
shutting off the pump or by
notifying the station attendant.
Leave the area immediately.
{Caution
If a new fuel cap is needed, be
sure to get the right type of cap
from your dealer. The wrong type
of fuel cap may not fit properly,
may cause the malfunction
indicator lamp to light, and could
damage the fuel tank and
emissions system. See
Malfunction Indicator Lamp on
page 5-21.
Filling a Portable Fuel
Container
{Warning
Filling a portable fuel container
while it is in the vehicle can cause
fuel vapors that can ignite either
by static electricity or other
means. You or others could be
badly burned and the vehicle
could be damaged. Always:
.Use approved fuel
containers.
.Remove the container from
the vehicle, trunk, or pickup
bed before filling.
.Place the container on the
ground.
.Place the nozzle inside the fill
opening of the container
before dispensing fuel, and(Continued)
Warning (Continued)
keep it in contact with the fill
opening until filling is
complete.
.Fill the container no more
than 95% full to allow for
expansion.
.Do not smoke, light matches,
or use lighters while
pumping fuel.
.Avoid using cell phones or
other electronic devices.

Black plate (1,1)Chevrolet 2015i Silverado Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-8425172) - 2015 - crc - 2/6/15
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-5
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 13-5
Scheduling Service Appointments . . . . . . . . . . . . . . 13-7
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 13-7
Collision Damage Repair . . . . 13-9
Service Publications Ordering Information . . . . . . 13-11
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-12
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-12
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-13
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-14
Event Data Recorders . . . . . . 13-14
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-15
Infotainment System . . . . . . . . 13-15
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Black plate (2,1)Chevrolet 2015i Silverado Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-8425172) - 2015 - crc - 2/6/15
13-2 Customer Information
STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
.Dealership name and location.
.Vehicle delivery date and
present mileage. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners:
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within 40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Black plate (3,1)Chevrolet 2015i Silverado Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-8425172) - 2015 - crc - 2/6/15
Customer Information 13-3
STEP THREE—Canadian
Owners: In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
about 70 days. We believe our
impartial program offers advantages
over courts in most jurisdictions
because it is informal, quick, and
free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994