infotainment CHEVROLET SILVERADO 2019 Owner's Guide

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
448 Customer Information
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to theOnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional Information
0 451.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
450 OnStar
Press=to:
. Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
. Make a call, end a call,
or answer an incoming call.
. Give OnStar Hands-Free Calling
voice commands.
. Give OnStar Turn-by-Turn
Navigation voice commands.
. Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance. .
Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available 24/
7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
452 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 445.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
Connected Services 457
Connected
Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . 457
Connections . . . . . . . . . . . . . . . . . . 458
Diagnostics . . . . . . . . . . . . . . . . . . . 460
Connected Services
Navigation
Navigation requires a specific
OnStar or connected service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some
vehicles, press
=to open the OnStar app on the infotainment
display. For other vehicles press
=
as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
458 Connected Services
2. Say“Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system. See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.
Change the default passwords
for the Wi-Fi hotspot and
myChevrolet mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
Connected Services 459
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
Features are subject to change. For
myChevrolet mobile app information
and compatibility, see
my.chevrolet.com.
An active OnStar or connected
service plan may be required.
A compatible device, factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
Index 463
ChargingWireless . . . . . . . . . . . . . . . . . . . . . . 136
Charging System Light . . . . . . . . . 149
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 150
Ignition Transmission Lock . . . 344
Child Restraints Infants and Young Children . . . 100
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . 106
Older Children . . . . . . . . . . . . . . . . . . 99
Securing . . . . . . . . . . . . 117, 121, 124
Systems . . . . . . . . . . . . . . . . . . . . . . 103
Circuit Breakers . . . . . . . . . . . . . . . . 351
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 405
Interior Care . . . . . . . . . . . . . . . . . . 410
Climate Control Systems . . . . . . . 189 Air Conditioning . . . . . . . . . . . . . . 189
Dual Automatic . . . . . . . . . . . . . . . 191
Heating . . . . . . . . . . . . . . . . . . . . . . . 189
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Cluster, Instrument . . . . . . . . . . . . . 139
Collision Damage Repair . . . . . . . 442
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . 125
Compass . . . . . . . . . . . . . . . . . . . . . . . 133 Connected Services
Connections . . . . . . . . . . . . . . . . . . 458
Diagnostics . . . . . . . . . . . . . . . . . . . 460
Navigation . . . . . . . . . . . . . . . . . . . . 457
Connections Connected Services . . . . . . . . . . 458
Control
Hill Descent . . . . . . . . . . . . . . . . . . 246
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 244
Control Light
Hill Descent . . . . . . . . . . . . . . . . . . 154
Control of a Vehicle . . . . . . . . . . . . . 199
Convex Mirrors . . . . . . . . . . . . . . . . . . 56
Coolant Engine Temperature Gauge . . 146
Engine Temperature
Warning Light . . . . . . . . . . . . . . . 156
Cooling . . . . . . . . . . . . . . . . . . . . 189, 191
Cooling System . . . . . . . . . . . . . . . . . 328
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 441
Cruise Control . . . . . . . . . . . . . . . . . . 251 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Cupholders . . . . . . . . . . . . . . . . . . . . . 125
Customer Assistance . . . . . . . . . . . 438
Offices . . . . . . . . . . . . . . . . . . . . . . . . 437 Customer Assistance (cont'd)
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 438
Customer Information
Publications OrderingInformation . . . . . . . . . . . . . . . . . . 444
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 435
D
Damage Repair, Collision . . . . . . . 442
Danger, Warning, and Caution . . . . 2
Data CollectionInfotainment System . . . . . . . . . . 448
OnStar . . . . . . . . . . . . . . . . . . . . . . . 448
Data Recorders, Event . . . . . . . . . 447
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 180
Defensive Driving . . . . . . . . . . . . . . . 199
Delayed Locking . . . . . . . . . . . . . . . . . 46
Diagnostics
Connected Services . . . . . . . . . . 460
Differential, Limited-Slip . . . . . . . . 251
Distracted Driving . . . . . . . . . . . . . . . 198
Dome Lamps . . . . . . . . . . . . . . . . . . . 184
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 159
Delayed Locking . . . . . . . . . . . . . . . . 46

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
466 Index
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 347
Hazard Warning Flashers . . . . . . . 181
Head Restraints . . . . . . . . . . . . . . . . . 68
Head-up Display . . . . . . . . . . . . . . . . 164
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 347
Automatic . . . . . . . . . . . . . . . . . . . . . 180
Bulb Replacement . . . . . . . . . . . . 347
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . 180
Flash-to-Pass . . . . . . . . . . . . . . . . . 180
Headlamps, Front Turn Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . . . 348
High-Beam On Light . . . . . . . . . . 158
High/Low Beam Changer . . . . . 179
Lamps On Reminder . . . . . . . . . 159
Heated
Rear Seats . . . . . . . . . . . . . . . . . . . . . 78
Steering Wheel . . . . . . . . . . . . . . . 132
Heated and Ventilated Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Heated Mirrors . . . . . . . . . . . . . . . . . . . 58
Heater
Engine . . . . . . . . . . . . . . . . . . . . . . . . 224
Heating . . . . . . . . . . . . . . . . . . . . 189, 191
High-Beam On Light . . . . . . . . . . . . 158 High-Speed Operation . . . . . . . . . . 370
Hill and Mountain Roads . . . . . . . . 207
Hill Descent Control (HDC) . . . . . 246
Hill Descent Control Light . . . . . . . 154
Hill Start Assist (HSA) . . . . . . . . . . 244
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
How to Wear Seat Belts
Properly . . . . . . . . . . . . . . . . . . . . . . . . 80
HVAC . . . . . . . . . . . . . . . . . . . . . . 189, 191
I
Ignition Positions . . . . . . . . . . 218, 220
Ignition Transmission Lock Check . . . . . . . . . . . . . . . . . . . . . . . . . 344
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 54
Indicator Pedestrian Ahead . . . . . . . . . . . . 155
Vehicle Ahead . . . . . . . . . . . . . . . . 155
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . 100
Information Publication Ordering . . . . . . . . . . 444
Infotainment . . . . . . . . . . . . . . . . . . . . 188
Infotainment System . . . . . . . . . . . . 448
Instrument Cluster . . . . . . . . . . . . . . 139
Interior Rearview Mirrors . . . . . . . . . 59
Introduction . . . . . . . . . . . . . . . . . . . . . . . 2
J
Jump Starting - North America . . . . . . . . . . . . . . . . . . . . . . . 396
K
Keyless EntryRemote (RKE) System . . . . . 34, 42
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
L
Labeling, Tire Sidewall . . . . . . . . . . 362
Lamps Daytime Running (DRL) . . . . . . 180
Dome . . . . . . . . . . . . . . . . . . . . . . . . . 184
Exterior Cargo . . . . . . . . . . . . . . . . 183
Exterior Controls . . . . . . . . . . . . . . 177
Exterior Lamps OffReminder . . . . . . . . . . . . . . . . . . . 179
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . 187
License Plate . . . . . . . . . . . . . . . . . 350
Malfunction Indicator
(Check Engine) . . . . . . . . . . . . . 150
On Reminder . . . . . . . . . . . . . . . . . 159
Reading . . . . . . . . . . . . . . . . . . . . . . 185
Lane Change Alert (LCA) . . . . . . . 268
Lane Departure Warning (LDW) . . . . . . . . . . . . . . . . 270
Lane Keep Assist (LKA) . . . . . . . . 270

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
Index 471
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
SystemBrake Pad Life . . . . . . . . . . . . . . . . 336
Engine Air Filter Life . . . . . . . . . . 326
Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 261
Infotainment . . . . . . . . . . . . . 188, 448
Noise Control . . . . . . . . . . . . . . . . . 343
Systems Driver Assistance . . . . . . . . . . . . . 254
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 144
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . . 48
TaillampsBulb Replacement . . . . . . . . . . . . 349
Task Lighting . . . . . . . . . . . . . . . . . . . 183
Text Telephone (TTY) Users . . . . 438
Theft-Deterrent Systems . . . . . . . . . 54 Immobilizer . . . . . . . . . . . . . . . . . . . . . 54
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360 All-Season . . . . . . . . . . . . . . . . . . . . 361
All-Terrain . . . . . . . . . . . . . . . . . . . . 362
Buying New Tires . . . . . . . . . . . . . 379
Chains . . . . . . . . . . . . . . . . . . . . . . . . 384
Changing . . . . . . . . . . . . . . . . . . . . . 387 Tires (cont'd)
Designations . . . . . . . . . . . . . . . . . 365
Different Size . . . . . . . . . . . . . . . . . 381
Full-Size Spare . . . . . . . . . . . . . . . 395
If a Tire Goes Flat . . . . . . . . . . . . 385
Inspection . . . . . . . . . . . . . . . . . . . . 377
Low Profile . . . . . . . . . . . . . . . . . . . 362
Pressure . . . . . . . . . . . . . . . . . 369, 370
Pressure Light . . . . . . . . . . . . . . . . 157
Pressure Monitor Operation . . 371
Pressure Monitor System . . . . . 370
Rotation . . . . . . . . . . . . . . . . . . . . . . 377
Sidewall Labeling . . . . . . . . . . . . . 362
Terminology and Definitions . . 366
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 381
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 383
Wheel Replacement . . . . . . . . . . 383
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 378
Winter . . . . . . . . . . . . . . . . . . . . . . . . 361
Top Tier Fuel . . . . . . . . . . . . . . . . . . . 272
Tow/Haul Mode . . . . . . . . . . . . . . . . . 235
Tow/Haul Mode Light . . . . . . . . . . . 154
Towing
Driving Characteristics . . . . . . . . 277
Equipment . . . . . . . . . . . . . . . . . . . . 286 Towing (cont'd)
General Information . . . . . . . . . . 277
Recreational Vehicle . . . . . . . . . . 400
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 282
Trailer Sway Control (TSC) . . . 295
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 400
Traction Limited-Slip Differential . . . . . . . 251
Off Light . . . . . . . . . . . . . . . . . . . . . . 155
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 244
Trailer Sway Control (TSC) . . . . . . . . . . 295
Towing . . . . . . . . . . . . . . . . . . . . . . . . 282
Trailer Towing App . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Trailering App . . . . . . . . . . . . . . . . . . 297
Transfer Case . . . . . . . . . . . . . . . . . . 236
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 230
Fluid, Automatic . . . . . . . . . . . . . . 326
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 441
Trip Odometer . . . . . . . . . . . . . . . . . . 144
Truck-Camper Loading Information . . . . . . . . . . . . . . . . . . . . 215
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 182