tow CHEVROLET SILVERADO 2020 Service Manual

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Driving and Operating 213
Warning (Continued)
vehicle. Possible heater
cord and thermostat
damage could occur.
. While in use, do not let the
heater cord touch vehicle
parts or sharp edges. Never
close the hood on the
heater cord.
. Before starting the vehicle,
unplug the cord, reattach
the cover to the plug, and
securely fasten the cord.
Keep the cord away from
any moving parts.
5. Before starting the engine, be sure to unplug and store
the cord.
The length of time the heater should
remain plugged in depends on
several factors. Ask a dealer in the
area where you will be parking the
vehicle for the best advice on this.
Retained Accessory
Power (RAP)
When the ignition is turned from on
to off, the following features (if
equipped) will continue to function
for up to 10 minutes, or until the
driver door is opened. These
features will also work when the
ignition is in RUN or ACC/
ACCESSORY:
. Infotainment System
. Power Windows (during RAP
this functionality will be lost
when any door is opened)
. Sunroof (during RAP this
functionality will be lost when
any door is opened)
. Auxiliary Power Outlet
. Audio System
. OnStar System
Shifting Into Park
{Warning
It can be dangerous to get out of
the vehicle if the shift lever is not
fully in P (Park) with the parking
brake firmly set. The vehicle can
roll. If you have left the engine
running, the vehicle can move
suddenly. You or others could be
injured. To be sure the vehicle will
not move, even when you are on
fairly level ground, use the steps
that follow. With four-wheel drive,
if the transfer case is in
N (Neutral), the vehicle will be
free to roll, even if the shift lever
is in P (Park). Be sure the transfer
case is in a drive gear. If towing a
trailer, see Driving Characteristics
and Towing Tips 0283.
1. Hold the brake pedal down, then set the parking brake. See
Electric Parking Brake 0229.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
214 Driving and Operating
2. Move the shift lever intoP (Park) by pulling the shift
lever toward you and moving it
up as far as it will go.
3. Be sure the transfer case, if equipped, is in a drive gear,
not in N (Neutral).
4. Turn the ignition off. For Key Access, push the ignition key
in, toward the steering column,
and then turn the ignition off.
5. For Key Access, remove the key and take it with you. If you
can leave the vehicle with the
ignition key in your hand, the
vehicle is in P (Park).
For Keyless Access, take the
Remote Keyless Entry (RKE)
transmitter with you.Leaving the Vehicle with the
Engine Running
{Warning
It can be dangerous to leave the
vehicle with the engine running.
The vehicle could move suddenly
if the shift lever is not fully in
P (Park) with the parking brake
firmly set.
If you have four-wheel drive and
the transfer case is in N (Neutral),
the vehicle will be free to roll,
even if the shift lever is in
P (Park). So be sure the transfer
case is in a drive gear –not in
N (Neutral).
And, if you leave the vehicle with
the engine running, it could
overheat and even catch fire. You
or others could be injured. Do not
leave the vehicle with the engine
running unless you have to. If you have to leave the vehicle with
the engine running, be sure the
vehicle is in P (Park) and the
parking brake is firmly set before
you leave it. After moving the shift
lever into P (Park), hold the regular
brake pedal down. Then, see if you
can move the shift lever away from
P (Park) without first pulling it toward
you. If you can, it means that the
shift lever was not fully locked into
P (Park).
Torque Lock
If you are parking on a hill and you
do not shift the transmission into
P (Park) properly, the weight of the
vehicle may put too much force on
the parking pawl in the
transmission. You may find it difficult
to pull the shift lever out of P (Park).
This is called torque lock. To
prevent torque lock, set the parking
brake and then shift into P (Park)
properly before you leave the
driver seat.
When you are ready to drive, move
the shift lever out of P (Park) before
you release the parking brake.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Driving and Operating 215
If torque lock does occur, you may
need to have another vehicle push
yours a little uphill to take some of
the pressure from the parking pawl
in the transmission. You will then be
able to pull the shift lever out of
P (Park).
Shifting out of Park
This vehicle is equipped with an
electronic shift lock release system.
The system is designed to prevent
movement of the shift lever out of
P (Park), unless the brake pedal is
applied and the ignition is on or in
Service Mode.
The shift lock release is always
functional except in the case of an
uncharged or low voltage–less
than 9 volt –battery.
If the vehicle has an uncharged or
low voltage battery, try charging or
jump starting the battery. See Jump
Starting - North America 0415. To shift out of P (Park):
1. Apply the brake pedal.
2. Release the parking brake if it is applied. See Electric Parking
Brake 0229.
3. Pull the shift lever toward you, then move it to the desired
position, and release.
If the vehicle still cannot be shifted
out of P (Park): 1. Ease the pressure on, or release the shift lever.
2. While holding the brake pedal, push the shift lever all the way
into P (Park).
3. Pull the shift lever toward you, then move it to the desired
position, and release.
If there is still a problem shifting,
have the vehicle serviced soon.
Parking over Things
That Burn
{Warning
Things that can burn could touch
hot exhaust parts under the
vehicle and ignite. Do not park
over papers, leaves, dry grass,
or other things that can burn.
Active Fuel Management
If equipped, Active Fuel
Management allows the gasoline
engine to operate on either all of its
cylinders, or a reduced number of
cylinders, depending on the driving
conditions. When less power is
required, such as cruising at a
constant vehicle speed, the system
will enable reduced cylinder
operation, allowing the vehicle to
achieve better fuel economy. When
greater power is required, such as
accelerating from a stop, passing,
or merging onto a freeway, the
system will maintain full-cylinder
operation.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Driving and Operating 217
Warning (Continued)
.There are holes or openings
in the vehicle body from
damage or aftermarket
modifications that are not
completely sealed.
If unusual fumes are detected or
if it is suspected that exhaust is
coming into the vehicle: . Drive it only with the
windows completely down.
. Have the vehicle repaired
immediately.
Never park the vehicle with the
engine running in an enclosed
area such as a garage or a
building that has no fresh air
ventilation.
Running the Vehicle
While Parked
It is better not to park with the
engine running.
If the vehicle is left with the engine
running, follow the proper steps to
be sure the vehicle will not move.
See Shifting Into Park 0213 and
Engine Exhaust 0216.
If parking on a hill and pulling a
trailer, see Driving Characteristics
and Towing Tips 0283.
Automatic
Transmission
If equipped, there is an electronic
shift lever position indicator within
the instrument cluster. This display
comes on when the ignition is in
ACC/ACCESSORY, on or
service mode.
There are several different positions
for the shift lever.
See Driver Mode Control 0234 and
“Range Selection Mode” under
Manual Mode 0220.
P : This position locks the rear
wheels. Use P (Park) when starting
the engine because the vehicle
cannot move easily.
When parked on a hill, especially
when the vehicle has a heavy load,
you might notice an increase in the

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
218 Driving and Operating
effort to shift out of P (Park). See
“Torque Lock”underShifting Into
Park 0213.
{Warning
It is dangerous to get out of the
vehicle if the shift lever is not fully
in P (Park) with the parking brake
firmly set. The vehicle can roll.
Do not leave the vehicle when the
engine is running. If you have left
the engine running, the vehicle
can move suddenly. You or others
could be injured. To be sure the
vehicle will not move, even when
you are on fairly level ground,
always set the parking brake and
move the shift lever to P (Park).
See Shifting Into Park 0213 and
Driving Characteristics and
Towing Tips 0283.
{Warning
If equipped with four-wheel drive,
the vehicle will be free to roll if the
transfer case is in N (Neutral),
even when the shift lever is in
P (Park). You or someone else
could be seriously injured. Be
sure the transfer case is in a drive
gear —2
m, 4m, or 4n—or set the
parking brake before placing the
transfer case in N (Neutral). See
Four-Wheel Drive 0223.
R : Use this gear to back up.
Caution
Shifting to R (Reverse) while the
vehicle is moving forward could
damage the transmission. The
repairs would not be covered by
the vehicle warranty. Shift to
R (Reverse) only after the vehicle
is stopped. To rock the vehicle back and forth to
get out of snow, ice, or sand without
damaging the transmission, see
If
the Vehicle Is Stuck 0196.
N : In this position, the engine does
not connect with the wheels. To
restart the engine when the vehicle
is already moving, use
N (Neutral) only.
Also, use N (Neutral) when the
vehicle is being towed.
{Warning
Shifting into a drive gear while the
engine is running at high speed is
dangerous. Unless your foot is
firmly on the brake pedal, the
vehicle could move very rapidly.
You could lose control and hit
people or objects. Do not shift
into a drive gear while the engine
is running at high speed.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Driving and Operating 219
Caution
Shifting out of P (Park) or
N (Neutral) with the engine
running at high speed may
damage the transmission. The
repairs would not be covered by
the vehicle warranty. Be sure the
engine is not running at high
speed when shifting the vehicle.
Caution
A transmission or engine oil hot
message may display if the
automatic transmission fluid or
engine oil is too hot. Driving
under this condition can damage
the vehicle. Stop and idle the
engine to cool the engine oil or
automatic transmission fluid.
These messages will clear when
the engine oil or transmission
fluid has cooled sufficiently.D :
This position is for normal
driving. It provides the best fuel
economy. If more power is needed
for passing, press the accelerator
pedal down.
. When going less than about
55 km/h (35 mph), push the
accelerator pedal about
halfway down.
. When going about 55 km/h
(35 mph) or more, push the
accelerator all the way down.
By doing this, the vehicle shifts
down to the next gear and has
more power.
Use D (Drive) and Tow/Haul Mode
when towing a trailer, carrying a
heavy load, driving on steep hills,
or driving off-road. Shift the
transmission to a lower gear if the
transmission shifts too often.
Downshifting the transmission in
slippery road conditions could result
in skidding. See “Skidding”under
Loss of Control 0187. The vehicle has a shift stabilization
feature that adjusts the transmission
shifting to the current driving
conditions in order to reduce rapid
upshifts and downshifts. This shift
stabilization feature is designed to
determine, before making an
upshift, if the engine is able to
maintain vehicle speed by analyzing
things such as vehicle speed,
throttle position, and vehicle load.
If the shift stabilization feature
determines that a current vehicle
speed cannot be maintained, the
transmission does not upshift and
instead holds the current gear.
In some cases, this could appear to
be a delayed shift, however the
transmission is operating normally.
If the engine or transmission detects
an impending hot fluid condition, the
transmission may upshift to limit
temperatures. Downshifts may also
be prevented. Normal operation
may continue unless the display
indicates there is a hot condition
and engine should be idled.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
220 Driving and Operating
The transmission uses adaptive
shift controls. The adaptive shift
control process continually
compares key shift parameters to
pre-programmed ideal shifts stored
in the transmission’s computer. The
transmission constantly makes
adjustments to improve vehicle
performance according to how the
vehicle is being used, such as with
a heavy load or when the
temperature changes. During this
adaptive shift control process,
shifting might feel different as the
transmission determines the best
settings.
When temperatures are very cold,
the transmission's gear shifting
could be delayed providing more
stable shifts until the engine warms
up. Shifts could be more noticeable
with a cold transmission. This
difference in shifting is normal.
If equipped with the 2.7L L4 engine,
engine speeds may be increased
while driving at highway speeds
while the engine is still warming up.L :
This position allows selection of
a range of gears appropriate for
current driving conditions.
If equipped, see “Range Selection
Mode” underManual Mode 0220.
Caution
Spinning the tires or holding the
vehicle in one place on a hill
using only the accelerator pedal
may damage the transmission.
The repair will not be covered by
the vehicle warranty. If the vehicle
is stuck, do not spin the tires.
When stopping on a hill, use the
brakes to hold the vehicle in
place.
Manual Mode
Range Selection Mode
Range Selection Mode helps control
the vehicle's transmission and
vehicle speed while driving downhill
or towing a trailer by letting you
select a desired range of gears.
To use this feature:
1. Move the shift lever to L (Manual Mode).
2. Press the plus/minus buttons on the shift lever to select the
desired range of gears for
current driving conditions.
When the shift lever is moved from
D (Drive) to L (Manual Mode), a
number displays next to the L,
indicating the current transmission
range.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Driving and Operating 221
This number is the highest gear that
the transmission will command while
operating in L (Manual Mode). All
gears below that number are
available. As driving conditions
change, the transmission can
automatically shift to lower gears.
For example, when L5 is selected,
1 (First) through 5 (Fifth) gears are
automatically shifted by the
transmission, but 6 (Sixth) cannot be
used until the plus/minus button on
the shift lever is used to change to
the range.
When the shift lever is moved from
D (Drive) to L (Manual Mode), a
downshift may occur. The gear that
the transmission is operating in
when the shift lever is moved from
D (Drive) to L (Manual Mode)
determines if a downshift occurs.
See the following charts.6-Speed Automatic Transmission
Gear before shifting from
D (Drive) to L (Manual Mode) 6th 5th 4th 3rd 2nd 1st
Range after shifting from
D (Drive) to L (Manual Mode) L4 L4 L3 L2 L2 L1
8-Speed Automatic Transmission Gear before
shifting from
D (Drive) to
L (Manual Mode) 8th 7th 6th 5th 4th 3rd 2nd 1st
Range after
shifting from
D (Drive) to
L (Manual Mode) –
Tow/Haul not
engaged L6 L6 L5 L4 L3 L3 L2 L1
Range after
shifting from
D (Drive) to
L (Manual Mode) –
Tow/Haul engaged L6 L5 L4 L3 L3 L3 L2 L1

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
222 Driving and Operating
10-Speed Automatic TransmissionGear before shifting from D (Drive) to
L (Manual Mode) 10th 9th 8th 7th 6th 5th 4th 3rd 2nd 1st
Range after shifting from D (Drive) to
L (Manual Mode) - Tow/Haul not engaged L7 L7 L7 L6 L5 L4 L3 L3 L2 L1
Range after shifting from D (Drive) to
L (Manual Mode) - Tow/Haul engaged L7 L7 L6 L5 L4 L3 L3 L3 L2 L1
Grade Braking is not available when
Range Selection Mode is active.
See Tow/Haul Mode 0223.
While using Range Selection Mode,
cruise control and the Tow/Haul
Mode can be used.
If the vehicle has an exhaust brake,
it can also be used, but will not
automatically downshift the
transmission. See “Exhaust Brake”
in the Duramax diesel supplement.
Caution
Spinning the tires or holding the
vehicle in one place on a hill
using only the accelerator pedal
may damage the transmission.
The repair will not be covered by
the vehicle warranty. If the vehicle
is stuck, do not spin the tires.
When stopping on a hill, use the
brakes to hold the vehicle in
place.
Low Traction Mode
If equipped, Low Traction Mode
assists in vehicle acceleration when
road conditions are slippery, such
as with ice or snow. While the
vehicle is at a stop, select L2 using
Range Selection Mode. This will
limit torque to the wheels and help
prevent the tires from spinning.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CTC - 1/27/20
Driving and Operating 223
Tow/Haul Mode
The Tow/Haul Mode adjusts the
transmission shift pattern to reduce
shift cycling. This provides
increased performance, vehicle
control, and enhanced transmission
and engine cooling when driving
down steep hills or mountain
grades, when towing, or when
hauling heavy loads. SeeDriver
Mode Control 0234 to activate Tow/
Haul Mode.
For vehicles without Driver Mode
Control, press the Tow/Haul button
on the center stack. If equipped, the Stop/Start system
will become unavailable when Tow/
Haul Mode is active.
Tow/Haul Mode Grade Braking
Tow/Haul Mode Grade Braking is
only enabled while the Tow/Haul
Mode is selected and the vehicle is
not in the Range Selection Mode.
See
Manual Mode 0220. Tow/Haul
Mode Grade Braking assists in
maintaining desired vehicle speeds
when driving on downhill grades by
using the engine and transmission
to slow the vehicle.
See Towing Equipment 0292.
Drive Systems
Four-Wheel Drive
If equipped, four-wheel drive
engages the front axle for extra
traction.
Read the appropriate section for
transfer case operation before
using.
Caution
Do not drive on clean, dry
pavement in 4
mand 4n(if
equipped) for an extended period
of time. These conditions may
cause premature wear on the
vehicle’s powertrain.
Driving on clean, dry pavement in
4
mor 4nmay:
. Cause a vibration to be felt in
the steering system.
. Cause tires to wear faster.