wheel CHEVROLET SILVERADO 2500 2019 Service Manual

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
Infotainment System 203
Voice Recognition for OnStar
(If Equipped)
“OnStar”:Begin OnStar Voice
Recognition.
Bluetooth Speech Recognition
(If Equipped)
Voice Pass-Thru allows access to
the speech recognition commands
on the cell phone. See your cell
phone manufacturer ’s user guide to
see if the cell phone supports this
feature.
Activating this function will start the
Bluetooth Speech Recognition on a
connected phone.
The steering wheel controls are
used to operate this function.
Press and hold
gto activate.
A voice session begins so that voice
commands can be given to Siri or
many other controls provided by the
cell phone.
Press
@to exit or pressito
close and return to the previous
application prior to the start of Voice
Pass-Thru.
Phone
Bluetooth (Overview)
Instructions for using the cell phone
may differ between infotainment
systems. The base radio
instructions are included in this
manual. See the infotainment
manual for instructions on the
uplevel radios.
Bluetooth-capable systems can
interact with many cell phones,
allowing:
. Placement and receipt of calls in
a hands-free mode.
. Sharing of the cell phone’s
address book or contact list with
the vehicle.
To minimize driver distraction,
before driving, and with the vehicle
parked:
. Become familiar with the
features of the cell phone.
Organize the phone book and
contact lists clearly and delete duplicate or rarely used entries.
If possible, program speed dial
or other shortcuts.
. Review the controls and
operation of the infotainment
system.
. Pair cell phone(s) to the vehicle.
The system may not work with
all cell phones. See “Pairing”in
this section.
. If the cell phone has voice
dialing capability, learn to use
that feature to access the
address book or contact list.
. See “Deleting a Bluetooth
Device” in this section.
{Warning
When using a cell phone, it can
be distracting to look too long or
too often at the screen of the
phone or the infotainment system.
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
204 Infotainment System
Vehicles with a Bluetooth system
can use a Bluetooth-capable cell
phone with a Hands-Free Profile to
make and receive phone calls. The
infotainment system and voice
recognition are used to control the
system. The system can be used
when the ignition is on or in ACC/
ACCESSORY. The range of the
Bluetooth system can be up to 9.1 m
(30 ft). Not all phones support all
functions and not all phones work
with the Bluetooth system. For U.S.
and Canada only, see www.gm.com/
bluetooth for more information about
compatible phones.
Bluetooth Controls
Use the buttons on the instrument
panel, center stack, and steering
wheel to operate the Bluetooth
system.
Steering Wheel Controls
g:Press to answer incoming calls,
confirm system information, and
start voice recognition.
i: Press to end a call, reject a
call, or cancel an operation. Press
to mute or unmute the infotainment
system.
Infotainment System Controls
For information about how to
navigate the menu system using the
infotainment controls, see Overview
0 183.
{:Press to go to the Home Page.
See Home Page 0184.
#:Select to enter the phone main
menu.
See Bluetooth (Overview) 0203 or
Bluetooth (Infotainment Controls)
0 205.
Voice Recognition
If equipped, the voice recognition
system uses commands to control
the system and dial phone numbers.
Noise : The system may not
recognize voice commands if there
is too much background noise, such
as noise from open windows or loud
talking inside the vehicle. When to Speak :
A tone sounds to
indicate that the system is ready for
a voice command. Wait for the tone
and then speak.
How to Speak : Speak clearly in a
calm and natural voice.
Audio System
When using the Bluetooth system,
sound comes through the vehicle's
front audio system speakers and
overrides the audio system. Use the
Oknob during a call to change the
volume level. The system maintains
a minimum volume level.
Bluetooth Audio Quality
Turn off the Echo and Noise
cancellation feature on your phone,
if supported, for the best hands-free
performance.
See www.gm.com/bluetooth for U.S.
and Canada only.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
Infotainment System 205
Bluetooth (Infotainment
Controls)
To use infotainment controls to
access the menu system, see
Overview0183.
Pairing
A Bluetooth-enabled cell phone
must be paired to the Bluetooth
system and then connected to the
vehicle before it can be used. See
your cell phone manufacturer's user
guide for Bluetooth functions before
pairing the cell phone. If a Bluetooth
phone is not connected, calls will be
made using OnStar Hands-Free
Calling, if available. See OnStar
Overview 0463.
Pairing Information
. A Bluetooth phone with MP3
capability cannot be paired to
the vehicle as a phone and an
MP3 player at the same time.
. Up to 10 cell phones can be
paired to the Bluetooth system.
. The pairing process is disabled
when the vehicle is moving. .
Pairing only needs to be
completed once, unless the
pairing information on the cell
phone changes or the cell phone
is deleted from the system.
. Only one paired cell phone can
be connected to the Bluetooth
system at a time.
. If multiple paired cell phones are
within range of the system, the
system connects to the first
available paired cell phone in the
order that they were first paired
to the system.
When the Bluetooth device and
infotainment system are
successfully paired, the phone book
is downloaded automatically. This is
dependent on the type of the phone
paired. If the automatic download
does not occur, proceed with the
phone book download on the
phone.
Pairing a Phone - SSP and No
Paired Device
When there is no paired device on
the infotainment system and Simple
Secure Pairing (SSP) is supported: 1. Press
{.
2. Touch PHONE, press
#on the
center stack, or press
gon the
steering wheel without OnStar.
3. Touch Search Device.
4. Touch the desired device to pair on the searched list
screen.
5. Touch Yes on the pop-up screen of the Bluetooth device
and infotainment system.
6. When the Bluetooth device and infotainment system are
successfully paired, the phone
screen is displayed on the
infotainment system.
Pairing a Phone - SSP and Paired
Device
When a paired device is on the
infotainment system and SSP is
supported:
1. Press
{.
2. Touch Settings.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
206 Infotainment System
3. Touch Bluetooth, then DeviceManagement.
4. Touch the desired device to pair. When the Bluetooth
device and infotainment system
are successfully paired,
Z/5
is displayed on the pair device
screen. If no desired device is
available go to Step 5.
5. Touch Search Device to search for the desired device.
6. Touch the desired device to pair on the searched list
screen.
7. Touch Yes on the pop-up screen of the Bluetooth device
and infotainment system.
. The connected phone is
highlighted by
5.
.
Z/5indicates the hands-free
and phone music functions are
enabled.
.
5indicates only the hands-free
function is enabled. .
Zindicates only Bluetooth
music is enabled.
Pairing a Phone - No SSP and No
Paired Device
When there is no paired device on
the infotainment system and SSP is
not supported:
1. Press
{.
2. Touch PHONE, press
#on the
center stack, or press
gon the
steering wheel without OnStar.
3. Touch Search Device.
4. Touch the desired device to pair on the searched list
screen.
5. Input the Personal Identification Number (PIN)
code (default: 1234) to the
Bluetooth device. When the
Bluetooth device and
infotainment system are
successfully paired, the
PHONE screen is displayed on
the infotainment system. When the connection fails, a failure
message is displayed on the
infotainment system.
If a Bluetooth device was previously
connected, the infotainment system
executes the auto connection.
However, if the Bluetooth setting on
the Bluetooth device is turned off, a
failure message is displayed on the
infotainment system.
Pairing a Phone - No SSP and
Paired Device
When a paired device is on the
infotainment system and SSP is not
supported:
1. Press
{.
2. Touch Settings.
3. Touch Bluetooth, then Device Management.
4. Touch the desired device to pair. When the Bluetooth
device and infotainment system
are successfully paired,
Z/5
is displayed on the pair device
screen. If no desired device is
available go to Step 5.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
Climate Controls 223
Air Vents
Use the sliding knobs on the center
and side air vents to direct the
airflow. Use the thumbwheels near
the air vents to open or close off the
airflow.
Air vents blow warm air on the side
windows in cold weather. If Floor,
Defog, or Defrost modes are
selected, a small amount of air will
come from the vents close to the
window. If the airflow is shut off
using the thumbwheels, warm air
will be directed to the other
instrument panel vents. This is
normal operation.
Use the thumbwheels to turn vent
airflow on or off based on the mode
selected.
Operation Tips
.Clear away any ice, snow,
or leaves from air inlets at the
base of the windshield that could
block the flow of air into the
vehicle. .
Clear snow off the hood to
improve visibility and help
decrease moisture drawn into
the vehicle.
. Keep the path under the front
seats clear of objects to help
circulate the air inside of the
vehicle more effectively.
. Use of non-GM approved hood
deflectors can adversely affect
the performance of the system.
Check with your dealer before
adding equipment to the outside
of the vehicle.
Maintenance
Passenger Compartment
Air Filter
The filter reduces the dust, pollen,
and other airborne irritants from
outside air that is pulled into the
vehicle.
The filter should be replaced as part
of routine scheduled maintenance.
See Maintenance Schedule 0430.
To find out what type of filter to use,
see Maintenance Replacement
Parts 0442.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
Driving and Operating 225
Driving and
Operating
Driving Information
Distracted Driving . . . . . . . . . . . . 226
Defensive Driving . . . . . . . . . . . . . 227
Drunk Driving . . . . . . . . . . . . . . . . . 227
Control of a Vehicle . . . . . . . . . . . 227
Braking . . . . . . . . . . . . . . . . . . . . . . . 227
Steering . . . . . . . . . . . . . . . . . . . . . . 228
Off-Road Recovery . . . . . . . . . . . 229
Loss of Control . . . . . . . . . . . . . . . 229
Off-Road Driving . . . . . . . . . . . . . 230
Driving on Wet Roads . . . . . . . . 234
Hill and Mountain Roads . . . . . 235
Winter Driving . . . . . . . . . . . . . . . . 236
If the Vehicle Is Stuck . . . . . . . . 237
Vehicle Load Limits . . . . . . . . . . . 238
Truck-Camper LoadingInformation . . . . . . . . . . . . . . . . . . 244
Starting and Operating
New Vehicle Break-In . . . . . . . . . 246
Adjustable Throttle and BrakePedal . . . . . . . . . . . . . . . . . . . . . . . 246
Ignition Positions . . . . . . . . . . . . . 247
Starting the Engine . . . . . . . . . . . 249
Fast Idle System . . . . . . . . . . . . . 250 Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . 251
Engine Coolant Heater . . . . . . . 251
Shifting Into Park . . . . . . . . . . . . . 253
Shifting out of Park . . . . . . . . . . . 254
Parking over Things That Burn . . . . . . . . . . . . . . . . . . . 254
Active Fuel Management . . . . . 254
Engine Exhaust
Engine Exhaust . . . . . . . . . . . . . . 255
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . 255
Automatic Transmission
Automatic Transmission . . . . . . 256
Manual Mode . . . . . . . . . . . . . . . . . 259
Tow/Haul Mode . . . . . . . . . . . . . . . 261
Drive Systems
Four-Wheel Drive . . . . . . . . . . . . . 262
Brakes
Antilock BrakeSystem (ABS) . . . . . . . . . . . . . . . 270
Parking Brake . . . . . . . . . . . . . . . . 271
Brake Assist . . . . . . . . . . . . . . . . . . 272
Hill Start Assist (HSA) . . . . . . . . 272
Ride Control Systems
Traction Control/Electronic Stability Control . . . . . . . . . . . . . 273 Hill Descent Control (HDC) . . . 275
Locking Rear Axle . . . . . . . . . . . . 276
Cruise Control
Cruise Control . . . . . . . . . . . . . . . . 276
Driver Assistance Systems
Driver Assistance Systems . . . 279
Assistance Systems for
Parking or Backing . . . . . . . . . . 280
Assistance Systems for Driving . . . . . . . . . . . . . . . . . . . . . . 282
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . . . . . . 282
Forward Automatic Braking (FAB) (1500 Series) . . . . . . . . . 285
Lane Departure Warning (LDW) (2500/3500
Series) . . . . . . . . . . . . . . . . . . . . . . 286
Lane Keep Assist (LKA) (1500 Series) . . . . . . . . . . . . . . . . . . . . . . 287
Fuel
Top Tier Fuel . . . . . . . . . . . . . . . . . 289
Recommended Fuel . . . . . . . . . . 290
Prohibited Fuels . . . . . . . . . . . . . . 290
Fuels in Foreign Countries . . . 290
Fuel Additives . . . . . . . . . . . . . . . . 290
E85 or FlexFuel . . . . . . . . . . . . . . 291
Filling the Tank . . . . . . . . . . . . . . . 291

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
226 Driving and Operating
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 293
Trailer Towing
General TowingInformation . . . . . . . . . . . . . . . . . . 294
Driving Characteristics and Towing Tips . . . . . . . . . . . . . . . . . 294
Trailer Towing . . . . . . . . . . . . . . . . 298
Towing Equipment . . . . . . . . . . . . 306
Trailer Sway Control (TSC) . . . 315
Conversions and Add-Ons
Add-On Electrical Equipment . . . . . . . . . . . . . . . . . . 318
Adding a Snow Plow or Similar Equipment . . . . . . . . . . . . . . . . . . 318
Pickup Conversion to Chassis Cab . . . . . . . . . . . . . . . . 322
Driving Information
Distracted Driving
Distraction comes in many forms
and can take your focus from the
task of driving. Exercise good
judgment and do not let other
activities divert your attention away
from the road. Many local
governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, keep
your eyes on the road, keep your
hands on the steering wheel, and
focus your attention on driving.
. Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
. Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices. .
Designate a front seat
passenger to handle potential
distractions.
. Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
. Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
. Stop or park the vehicle to tend
to children.
. Keep pets in an appropriate
carrier or restraint.
. Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
228 Driving and Operating
Once the power assist is used up, it
can take longer to stop and the
brake pedal will be harder to push.
Steering
Electric Power Steering (1500
Series)
If the vehicle has electric power
steering, it does not have power
steering fluid. Regular maintenance
is not required.
If power steering assist is lost due
to a system malfunction, the vehicle
can be steered, but may require
increased effort. See your dealer if
there is a problem.
If the steering wheel is turned until it
reaches the end of its travel, and is
held in that position for an extended
period of time, power steering assist
may be reduced.
If the steering assist is used for an
extended period of time while the
vehicle is not moving, power assist
may be reduced.Normal use of the power steering
assist should return when the
system cools down.
See your dealer if there is a
problem.
Hydraulic Power Steering
(2500/3500 Series)
(2500/3500 Series
–All Regular
Cab, Double Cab/Crew Cab
without Digital Steer Assist)
The power steering system may
require maintenance.
See Power Steering Fluid (1500
Series) 0345 orPower Steering
Fluid (2500/3500 Series) 0345.
If power steering assist is lost
because the engine stops or the
system malfunctions, the vehicle
can be steered but may require
increased effort. See your dealer.
(2500/3500 Series –Double Cab/
Crew Cab with Digital Steer
Assist)
The vehicle has a Digital Steer
Assist power steering system that
varies the amount of effort required to steer the vehicle. Less steering
effort is required at slower speeds.
At faster speeds, the steering effort
increases. The system helps the
steering wheel return to center at
low speeds. Pressing the Tow/Haul
button adjusts steering effort for
driving conditions described in
Tow/
Haul Mode 0261.
The power steering system may
require maintenance.
See Power Steering Fluid (1500
Series) 0345 orPower Steering
Fluid (2500/3500 Series) 0345.
If power steering assist is lost
because the engine stops or the
system malfunctions, the vehicle
can be steered but may require
increased effort. See your dealer.
Caution
If the steering wheel is turned
until it reaches the end of its
travel, and is held in that position
for more than 15 seconds, (Continued)

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
Driving and Operating 229
Caution (Continued)
damage may occur to the power
steering system and there may be
loss of power steering assist.
Curve Tips
.Take curves at a reasonable
speed.
. Reduce speed before entering a
curve.
. Maintain a reasonable steady
speed through the curve.
. Wait until the vehicle is out of
the curve before accelerating
gently into the straightaway.
Steering in Emergencies
.
There are some situations when
steering around a problem may
be more effective than braking.
. Holding both sides of the
steering wheel allows you to turn
180 degrees without removing
a hand. .
Antilock Brake System (ABS)
allows steering while braking.
Off-Road Recovery
The vehicle's right wheels can drop
off the edge of a road onto the
shoulder while driving. Follow
these tips:
1. Ease off the accelerator and then, if there is nothing in the
way, steer the vehicle so that it
straddles the edge of the
pavement. 2. Turn the steering wheel about
one-eighth of a turn, until the
right front tire contacts the
pavement edge.
3. Turn the steering wheel to go straight down the roadway.
Loss of Control
Skidding
There are three types of skids that
correspond to the vehicle's three
control systems:
.Braking Skid —wheels are not
rolling.
. Steering or Cornering Skid —
too much speed or steering in a
curve causes tires to slip and
lose cornering force.
. Acceleration Skid —too much
throttle causes the driving
wheels to spin.
Defensive drivers avoid most skids
by taking reasonable care suited to
existing conditions, and by not
overdriving those conditions. But
skids are always possible.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
230 Driving and Operating
If the vehicle starts to slide, follow
these suggestions:
.Ease your foot off the
accelerator pedal and steer the
way you want the vehicle to go.
The vehicle may straighten out.
Be ready for a second skid if it
occurs.
. Slow down and adjust your
driving according to weather
conditions. Stopping distance
can be longer and vehicle
control can be affected when
traction is reduced by water,
snow, ice, gravel, or other
material on the road. Learn to
recognize warning clues —such
as enough water, ice, or packed
snow on the road to make a
mirrored surface —and slow
down when you have any doubt.
. Try to avoid sudden steering,
acceleration, or braking,
including reducing vehicle speed
by shifting to a lower gear. Any
sudden changes could cause
the tires to slide. Remember: Antilock brakes help
avoid only the braking skid.
Off-Road Driving
Four-wheel-drive vehicles can be
used for off-road driving. Vehicles
without four-wheel drive and
vehicles not equipped with All
Terrain (AT) or On-Off Road (OOR)
tires must not be driven off-road
except on a level, solid surface. For
contact information about the
original equipment tires, see the
warranty manual.
One of the best ways for successful
off-road driving is to control the
speed.
{Warning
When driving off-road, bouncing
and quick changes in direction
can easily throw you out of
position. This could cause you to
lose control and crash. You and
your passengers should always
wear seat belts.
Before Driving Off-Road
.
Have all necessary maintenance
and service work completed.
. Fuel the vehicle, fill fluid levels,
and check inflation pressure in
all tires, including the spare,
if equipped.
. Read all the information about
four-wheel-drive vehicles in this
manual.
. Remove any underbody air
deflector, if equipped. Re-attach
the air deflector after off-road
driving.
. Know the local laws that apply to
off-road driving.
To gain more ground clearance if
needed, it may be necessary to
remove the front fascia lower air
dam, if equipped. However, driving
without the air dam reduces fuel
economy.