phone CHEVROLET SPARK 2019 Owner's Guide

Chevrolet Spark Owner Manual (GMNA-Localizing-U.S./Canada-12146335) -
2019 - CRC - 4/27/18
152 Infotainment System
To use Android Auto and/or Apple
CarPlay:1. Download the Android Auto app to your smartphone from
the Google Play store. There is
no app required for Apple
CarPlay.
2. Connect your Android smartphone or Apple iPhone
by using the compatible phone
USB cable and plugging into a
USB data port. For best
performance, use the device’ s
factory-provided USB cable.
Aftermarket or third-party
cables may not work.
3. When the phone is first connected to activate Apple
CarPlay or Android Auto, the
message “Device Projection
Privacy Consent” will appear.
. Touch Continue to launch
Apple CarPlay or
Android Auto.
. Touch Disable to remove
Apple CarPlay and Android
Auto capability from the vehicle Settings menu.
Other functions may
still work.
The Android Auto and Apple
CarPlay icons on the Home Page
will illuminate depending on the
smartphone. Android Auto and/or
Apple CarPlay may automatically
launch upon USB connection. If not,
touch the Android Auto or Apple
CarPlay icon on the Home Page to
launch.
Press
{on the center stack to
return to the Home Page.
For further information on how to set
up Android Auto and Apple CarPlay
in the vehicle, see my.chevrolet.com
or see Customer Assistance Offices
0 307.
Android Auto is provided by
Google and is subject to Google’ s
terms and privacy policy. Apple
CarPlay is provided by Apple and is
subject to Apple’ s terms and privacy
policy. Data plan rates apply.
For Android Auto support see
https://support.google.com/
androidauto. For Apple CarPlay support see www.apple.com/ios/
carplay/. Apple or Google may
change or suspend availability at
any time. Android Auto, Android,
Google, Google Play, and other
marks are trademarks of Google
Inc.; Apple CarPlay is a trademark
of Apple Inc.
Press
{on the center stack to exit
Android Auto or Apple CarPlay. To
enter back into Android Auto or
Apple CarPlay, press and hold {on
the center stack.
Apple CarPlay and Android Auto
can be disabled from the
Infotainment system. To do this,
touch Home, Settings, and then
touch the Apps tab along the top of
the display. Use the On/Off toggled
to turn off Apple CarPlay or
Android Auto.

Chevrolet Spark Owner Manual (GMNA-Localizing-U.S./Canada-12146335) -
2019 - CRC - 4/27/18
Infotainment System 153
Settings
The Settings menu may be
organized into three categories.
Select the desired category by
touching System, Apps, or Vehicle.
To access the menus:1. Touch the Settings icon on the Home Page on the
infotainment display.
2. Touch the desired category to display a list of available
options.
3. Touch to select the desired feature setting.
4. Touch
9orRto turn off or on a
feature.
5. Touch
zto go to the top level
of the Settings menu. The menu may contain the
following:
System
The menu may contain the
following:
Time / Date
Use the following features to set the
clock:
.
Automatic Time and Date: Touch
On to have the time and date
automatically set. When this
feature is off, the time and date
can be manually set.
. Set Time: Touch to manually set
the time using the controls on
the infotainment display.
. Set Date: Touch to manually set
the date using the controls on
the infotainment display.
. Use 24-hour Format: Touch to
specify the clock format shown.
Touch Off or On. Language
This will set the display language
used on the infotainment display.
Touch Language and select the
appropriate language.
Phones
Touch to connect to a different cell
phone or mobile device source,
disconnect a cell phone or media
device, or delete a cell phone or
media device.
Wi-Fi Networks
This will show connected and
available Wi-Fi networks.
If a 4G LTE data package is not
active on the vehicle, the
infotainment system can be
connected to an external protected
Wi-Fi network, such as a mobile
device or home hotspot, to utilize
connected services.

Chevrolet Spark Owner Manual (GMNA-Localizing-U.S./Canada-12146335) -
2019 - CRC - 4/27/18
Infotainment System 155
Updates
If equipped, the infotainment system
can download and install select
software updates over a wireless
connection. The system will prompt
for certain updates to be
downloaded and installed. There is
also an option to check for updates
manually.
To manually check for updates,
touch Settings on the Home Page,
followed by Software Information,
and then System Update. Follow the
on-screen prompts. The steps to
check for, download and install
updates may vary by vehicle.
Downloading Over-the-Air vehicle
software updates requires internet
connectivity, which can be accessed
through the vehicle’s built-in 4G LTE
connection, if equipped and active.
If required, data plans are provided
by a third party. Optionally, a secure
Wi-Fi hotspot such as a compatible
mobile device hotspot, home
hotspot or public hotspot can be
used. Applicable data rates may
apply. To connect the infotainment system
to a secured mobile device hotspot,
home hotspot, or a public hotspot,
touch Settings on the Home Page,
select the System tab, followed by
Wi-Fi Networks. Select the
appropriate Wi-Fi network, and
follow the on-screen prompts.
Download speeds may vary.
On most compatible mobile devices,
activation of the Wi-Fi hotspot is in
the Settings menu under Mobile
Network Sharing, Personal Hotspot,
Mobile Hotspot or similar.
Availability of Over-the-Air software
updates varies by vehicle and
country. For more information on
this feature, see my.chevrolet.com/
learn.
Preferences
Touch the controls on the
infotainment display to disable or
enable the download of new
updates in the background.
About
Touch to view the infotainment
system software information.Return to Factory Settings
Touch and the following may
display:
.
Reset Vehicle Settings: Resets
all vehicle settings for the
current user.
Touch Cancel or Reset.
. Erase Settings and Personal
Data: Erases app data settings,
user profiles, and personal data
including mobile device data.
Touch Cancel or Erase.
Apps
The menu may contain the
following:
Android Auto
This feature allows you to interact
directly with your phone on the
infotainment display. See Apple
CarPlay and Android Auto 0151.
Touch Off or On.

Chevrolet Spark Owner Manual (GMNA-Localizing-U.S./Canada-12146335) -
2019 - CRC - 4/27/18
156 Infotainment System
Apple CarPlay
This feature allows you to interact
directly with your phone on the
infotainment display. SeeApple
CarPlay and Android Auto 0151.
Touch Off or On.
Audio
Depending on the current audio
source, different options will be
available.
Touch and the following may
display:
. Tone Settings: Touch to adjust
Equalizer, Fade/Balance,
or Sound Mode. See
“Infotainment System Sound
Menu” inAM-FM Radio 0137.
. Auto Volume: This feature
adjusts the volume based on the
vehicle speed.
Touch Off, Low, Medium-Low,
Medium, Medium-High, or High.
. Manage Favorites: Touch to
display a list of Audio or Mobile
Devices favorites. Favorites can be moved,
renamed, or deleted.
To move, touch and hold the
favorite, and then drag up or
down to rearrange the position.
. Set Number of Audio Favorites:
Touch to select how many
favorites pages can be viewed
from the audio application. The
Auto setting will automatically
adjust this number based on the
number of favorites saved.
Touch Auto, 5, 10, 15, 20, 25,
30, 35, or 40.
. RDS: This allows RDS to be
turned off or on.
Touch Off or On.
. Explicit Content Filter: This
allows Explicit Content Filter to
be turned off or on.
Touch Off or On.
. Manage Phones: Select to
connect to a different phone
source, disconnect a phone,
or delete a phone. .
Reset Music Index: This allows
the music index to be reset if
you are having difficulty
accessing all of the media
content on your device.
Touch YES or NO.
Phone
Touch and the following may
display:
. My Number: Displays the cell
phone number of the Bluetooth
connected device.
. Active Call View: Shows active
call display when answering
a call.
Touch Off or On.
. Privacy: Only shows call alerts in
the instrument cluster.
Touch Off or On.
. Sort Contacts: Touch to sort by
first or last name.

Chevrolet Spark Owner Manual (GMNA-Localizing-U.S./Canada-12146335) -
2019 - CRC - 4/27/18
Infotainment System 157
.Re-sync Device Contacts:
This allows the device contacts
to re-sync if you are having
difficulty accessing all of the
contacts on your cell phone.
. Delete All Vehicle Contacts:
Touch to delete all vehicle stored
contacts.
. OnStar Phone TTY Mode: This
enables OnStar cell phone
TTY mode.
Touch Disable or Enable.
Vehicle
This menu allows adjustment of
different vehicle features. See
Vehicle Personalization 0121.
Trademarks and
License Agreements
FCC Information
See Radio Frequency Statement
0 315.
Bluetooth
The Bluetooth word mark and logos
are owned by the Bluetooth
®SIG,
Inc. and any use of such marks by
General Motors is under license.
Other trademarks and trade names
are those of their respective owners.
"Made for iPod," and "Made for
iPhone," mean that an electronic
accessory has been designed to
connect specifically to iPod or
iPhone, respectively, and has been
certified by the developer to meet
Apple performance standards. Apple is not responsible for the
operation of this device or its
compliance with safety and
regulatory standards. Please note
that the use of this accessory with
iPod or iPhone may affect wireless
performance. iPhone, iPod, iPod
classic, iPod nano, iPod shuffle, and
iPod touch are trademarks of Apple
Inc., registered in the U.S. and other
countries.
Fees and Taxes: Subscription fee,
taxes, one time activation fee, and
other fees may apply. Subscription
fee is consumer only. All fees and
programming subject to change.
Subscriptions subject to Customer
Agreement available at
www.siriusxm.com or
www.siriusxm.ca. SiriusXM service
only available in the 48 contiguous
United States and Canada.

Chevrolet Spark Owner Manual (GMNA-Localizing-U.S./Canada-12146335) -
2019 - CRC - 4/30/18
Driving and Operating 165
Driving Information
Distracted Driving
Distraction comes in many forms
and can take your focus from the
task of driving. Exercise good
judgment and do not let other
activities divert your attention away
from the road. Many local
governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, keep
your eyes on the road, keep your
hands on the steering wheel, and
focus your attention on driving.
.Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
. Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices. .
Designate a front seat
passenger to handle potential
distractions.
. Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
. Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
. Stop or park the vehicle to tend
to children.
. Keep pets in an appropriate
carrier or restraint.
. Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment section for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the seat belt. See Seat Belts053.
. Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they might do
and be ready.
. Allow enough following distance
between you and the driver in
front of you.

Chevrolet Spark Owner Manual (GMNA-Localizing-U.S./Canada-12146335) -
2019 - CRC - 4/26/18
Customer Information 305
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 305
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 307
Customer Assistance for Text Telephone (TTY) Users . . . . . 308
Online Owner Center . . . . . . . . . 308
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 309
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 309
Scheduling Service Appointments . . . . . . . . . . . . . . . 311
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . 311
Collision Damage Repair . . . . . 312
Publication Ordering Information . . . . . . . . . . . . . . . . . . 315
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 315
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 316
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 316
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 317
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 317
Event Data Recorders . . . . . . . . 317
OnStar . . . . . . . . . . . . . . . . . . . . . . . 318
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet Spark Owner Manual (GMNA-Localizing-U.S./Canada-12146335) -
2019 - CRC - 4/26/18
306 Customer Information
STEP TWO :If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
. Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Chevrolet Spark Owner Manual (GMNA-Localizing-U.S./Canada-12146335) -
2019 - CRC - 4/26/18
Customer Information 307
STEP THREE—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994

Chevrolet Spark Owner Manual (GMNA-Localizing-U.S./Canada-12146335) -
2019 - CRC - 4/26/18
308 Customer Information
Canada
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user inthe U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:
Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 302.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada)
www.chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.