CHEVROLET SUBURBAN 1994 Owners Manual

Maintenance Record
After each of the preceding Scheduled Maintenance Services is performed,
record the date, odometer reading, services performed (list
item numbers)
and who performed the services in
the appropriate column. In addition,
retain copies of your receipts. It
is suggested that receipts be kept with your
Owner's Manual.
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Service Station Checks
It is important for you or a service station attendant to perform these
under-hood checks at each
fuel fill.
Check the engine oil level and add if necessary.
Check the engine coolant level in the recovery bottle and add if
necessary.
Check the windshield washer fluid level and add if necessary.
See these items
in the Index for information on how to check them.
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' Secondary
Hood
Release
See Page 6-1 4.
ILL Battery
Your vehicle's
Delco Freedom
battery never
needs to have
water added.
See Page 6-49.

a Cooling System
Check and add
coolant
only at
the coolant recovery tank
(gasoline engine)
or
only at the
coolant surge
tank (diesel engine).
The fluid
level should be at
the
COLD mark.
See Page 6-35.

1 Transmission
~ Fluid
See Page 6-28.
Cold Tire
Pressure
See the
Certificationflire
label
on the
inside rear edge
of the driver's
door.
See Page 6-62.
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Customer Assistance Information
Section
Here you will find out how to contact Chevrolet if you need assistance . This
section also tells you how to obtain service publications and how to report
any safety defects
.
Customer Satisfaction Procedure ............................... 8-2
Customer Assistance for the Hearing or Speech Impaired (TDD) ..... 8-3
GM Participation in BBB AUTO LINE - Alternative Dispute Resolution
Program
................................................ 8-3
Reporting Safety Defects To The United States Government ......... 8-4
Reporting Safety Defects To The Canadian Government ............ 8-5
Reporting Safety Defects To General Motors ..................... 8-5
Roadside Assistance ....................................... 8-6
Courtesy Transportation .................................... 8-7
Service Publications ......................................... 8-7
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Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and Chevrolet.
Normally, any concern with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions
of all concerned,
misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE - Discuss your concern with a member of dealership
management. Normally, concerns can often be quickly resolved at that level
If the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner
of the dealership or the General Manager.
STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by
the dealership without further
help, contact the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada Customer Assistance
Center in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico or
U.S. Virgin Islands, call
1-809-763-13
15. In all other overseas locations, contact GM North
American Export Sales in Canada by calling
14 16-644-4 1 12. As of
October 4, 1993, call 1-905-6444 1 12.
For prompt assistance, please have the following information available to
give the Customer Assistance Representative:
0 Your name, address, home and business telephone number
Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate at the
left top of the instrument panel
and visible through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
0 Nature of concern
We encourage you
to call the toll free number listed previously in order to
give your inquiry prompt attention. However,
if you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.
0. Box 7047
Troy,
MI 48007-7047
Refer to your Warranty and Owner Assistance Information booklet for
addresses of Canadian and
GM overseas offices.
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When contacting Chevrolet, please remember that your concern will likely
be resolved in
the dealership, using the dealership’s facilities, equipment
and personnel. That is why we suggest
you follow Step One first if you have
a concern.
Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing difficulties, Chevrolet has installed
special TDD (Telecommunication Devices for the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer who
has access
to a TDD or a conventional teletypewriter (TTY) can
communicate with Chevrolet by dialing:
1 -800-TDD-CHEV
(1-800-833-2438). (TDD users in Canada can dial 1-800-263-3830.)
GM Participation in BBB AUTO LINE -
Alternative Dispute Resolution Program*
*This program may not be available in all states, depending on state law.
Canadian owners refer
to your Warranty and Owner Assistance information
booklet. General Motors reserves the right to change eligibility limitations
and/or
to discontinue its participation in this program.
Both Chevrolet and your Chevrolet dealer are committed to making sure
you are completely satisfied with your new vehicle. Our experience has
shown if a situation arises where you feel your concern has not been
adequately addressed, that the Customer Satisfaction Procedure described
earlier
in this section is very successful.
There may be instances where an impartial third-party can assist
in arriving
at a solution to a disagreement regarding vehicle repairs or interpretation of
the New Vehicle Limited Warranty.
To assist in resolving these
disagreements Chevrolet voluntarily participates
in BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system
to settle disputes between customers and
automobile manufacturers.
This program is available free of charge to
customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer Satisfaction Procedure,
you may contact the BBB using
the toll-free telephone number, or write
them at the following address:
BBB AUTO LINE
Council
of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA
Telephone: 1-800-955-5
100 22203
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To file a claim, you will be asked to provide your name and address, your
vehicle identification number (VIN), and
a statement of the nature of your
complaint. Eligibility is limited by vehicle age and mileage, and other
factors.
We prefer
you utilize the customer satisfaction procedure before you resort
to AUTO LINE, but you may contact the
BBB at any time. The BBB will
attempt to resolve the complaint serving as
an intermediary between you
and Chevrolet. If this mediation is unsuccessful, an informal hearing will be
scheduled where eligible customers may present their case to an impartial
third-party arbitrator.
The arbitrator will make a decision which you may accept or reject. If you
accept the decision,
GM will be bound by that decision. The entire dispute
resolution procedure should ordinarily take about forty days from
the time
you file a claim until a decision is made.
Some state laws may require you
to use this program before filing a claim
with a state-run arbitration program or in the courts. For further
information, contact the
BBB at 1-800-955-5 100 or the Chevrolet
Customer Assistance Center at 1-800-222-1
020.
REPORTING SAFETY DEFECTS TO THE
UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death,
you should immediately inform the National
Highway Traffic Safety Administration
(NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if
it finds that a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign. However,
NHTSA cannot become involved in
individual problems between
you, your dealer, or General Motors.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at
1-800-424-9393 (or
366-0123 in the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from the
Hotline.
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REPORTING SAFETY DEFECTS TO THE
CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle has a safety defect,
you should immediately notify Transport Canada,
in addition to notifying
General Motors
of Canada Limited. You may write to:
Transport Canada,
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS TO
GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada) in a situation like
this, we certainly hope you’ll notify us. Please call us at 1-800-222-1020 ,
or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.
0. Box 7047
Troy,
MI 48007-7047
In Canada, please call us
at 1-800-263-3777 (English) or 1-800-263-7854
(French).
Or, write:
General Motors
of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario
L 1 H 8P7
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Chevrolet Roadside Assistance Program
To enhance Chevrolet’s strong commitment to customer satisfaction,
Chevrolet is excited
to provide the services of the ChevroletlGeo Roadside
Assistance Center.
24-Hour Roadside Assistance Number
Roadside Assistance is available 24 hours a day, 365 days a year, by calling
I-800-CHEV USA (1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor mechanical problems.
If your problem cannot be resolved over the phone, our advisors have access
to a nationwide network of dealer recommended service providers. The
following services are available:
Towing
Locksmith
Tire repair
Rental car or taxi
Additional services as necessary
The Roadside Assistance Center uses companies that will provide you with
quality and priority service. When roadside services are required, our
advisors will explain any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the following available
to
give to the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
0 Telephone number where you can be reached
Vehicle mileage
Description of problem
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive Roadside Assistance
program accessible from anywhere
in Canada or the U.S.A. Please refer to
the separate brochure provided by the dealer or call 1-800-268-6800 for
emergency services.
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Courtesy Transportation
Chevrolet/Geo offers Courtesy Transportation for customers needing
warranty service. Courtesy Transportation will be offered in
conjunction
with the coverage provided by the BUMPER TO
BUMPER New Vehicle Limited Warranty to retail purchasers of 1994
ChevroletIGeo passenger car and light duty trucks.
courtesy transportation.
In Canada, please consult your GM Dealer for information on
COURTESY TRANSPORTATION INCLUDES:
0 One way SHUTTLE RIDE for any warranty repair.
0 Up to $30 maximum daily VEHICLE RENTAL allowance for any
Up to $30 maximum daily CAB, BUS, or OTHER transportation
overnight warranty repair
up to
5 days.
allowance
in lieu of rental for any overnight warranty repair up to 5
days.
Up to $10 daily FUEL allowance for rides provided by another person
(i.e., friend, neighbor, etc.) in lieu of rental for any overnight warranty
repair
up to 5 days.
Note: All Courtesy Transportation arrangements will be administered
by your Chevrolet/Geo dealership service management. Claim amount\
s
should reflect
all actual costs.
0 ChevroletlGeo Courtesy Transportation Program is not part of the
BUMPER TO BUMPER New Vehicle Limited Warranty.
Chevrolet/Geo reserves the right to make any changes or discontinue
the Courtesy Transportation Program at any time without notifica\
tion.
For additional program details, contact your Chevrolet/Geo dealer.
Service Publications
Information on how to obtain Product Service Publications (PSP’\
s) and
Indexes as described below is applicable only in the fifty
U.S. states (and
the District of Columbia) and only for cars and light trucks
with GVWR less
than
10,000 pounds (4 536 kg).
In Canada, information pertaining to Product Service Bulletins and Indexes
can be obtained by writing to:
General Motors of Canada Limited
Service Publications Department
1908 Colonel Sam Dr.
Oshawa, Ontario L
1 H 8P7
Chevrolet regularly sends its dealers useful service bulletins about
Chevrolet products. Chevrolet monitors product performance
in the field.
We then prepare bulletins for servicing our products better.
Now, you can
get these bulletins too.
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