service CHEVROLET SUBURBAN 2009 User Guide

The power liftgate may be temporarily disabled under
extreme temperatures, or under low battery conditions.
If this occurs, the liftgate can still be operated manually.
If you shift the transmission out of PARK (P) while the
power function is in progress, the liftgate power function
will continue to completion. If you shift the transmission
out of PARK (P) and accelerate before the power
liftgate latches closed, the liftgate may reverse to the
open position. Cargo could fall out of the vehicle. Always
make sure the power liftgate is closed and latched
before you drive away.
If you power open the liftgate and the liftgate support
struts have lost pressure, the lights will ash and a
chime will sound. The liftgate will stay open temporarily,
then slowly close. See your dealer/retailer for service
before using the liftgate.Obstacle Detection Features
If the liftgate encounters an obstacle during a power
open or close cycle, a warning chime will sound and the
liftgate will automatically reverse direction to the full
closed or open position. After removing the obstruction,
the power liftgate operation can be used again. If the
liftgate encounters multiple obstacles on the same power
cycle, the power function will deactivate, and you must
manually open or close the liftgate. The REAR ACCESS
OPEN warning message in the Driver Information Center
(DIC) will indicate that the liftgate is open. After removing
the obstructions, manually open the liftgate to the full
open position or close the liftgate to the fully closed and
latched position. The liftgate will now resume normal
power operation.
Your vehicle has pinch sensors located on the side
edges of the liftgate. If an object is caught between the
liftgate and the body and presses against this sensor,
the liftgate will reverse direction and open fully.
The liftgate will remain open until it is activated again
or closed manually. Do not force the liftgate open
or closed during a power cycle.
2-17

Manual Operation of Power Liftgate
To change the liftgate to manual operation, press the
switch on the overhead console to the OFF position.
With the power liftgate disabled and all of the doors
unlocked, the liftgate can be manually opened and
closed.
To open the liftgate, press the touchpad on the handle
on the outside of the liftgate, and lift the gate open.
To close the liftgate, use the pull cup to lower the liftgate
and close. The liftgate latch will power close. Always
close the liftgate before driving.
If the RKE button or the power close button on the liftgate
is pressed while power operation is disabled, the lights
will ash three times, but the liftgate will not move.
It is not recommended that you drive with the liftgate
open, however, if you must drive with the liftgate open,
the liftgate should be set to manual operation by
pressing the OFF switch on the center console.
The liftgate has an electric latch. If the battery is
disconnected or has low voltage, the liftgate will not
open. The liftgate will resume operation when the battery
is reconnected and charged.
If the battery is properly connected with adequate
voltage, the switch is not disabled, and the liftgate still will
not function, your vehicle should be taken to a dealer/
retailer for service.
Power Assist Steps
Your vehicle may have power assist steps.
The power assist steps automatically extend from
beneath the vehicle on the side in which the door has
been opened. Once the door is closed, the assist steps
automatically move back under the vehicle after a
brief delay. The vehicle must not be moving for the
assist steps to extend or retract.
The switch used to disable
the power assist steps is
located on the center
console below the climate
control system.
The assist steps cannot be disabled in the extended
position.
2-18

The theft-deterrent system will not activate if the doors
are locked with the vehicle’s key or the manual door lock.
It activates only if you use the power door lock switch with
the door open or the RKE transmitter. You should also
remember that you can start your vehicle with the correct
ignition key if the alarm has been set off.
To avoid setting off the alarm by accident:
If you do not want to activate the theft-deterrent
system, the vehicle should be locked with the
door key after the doors are closed.
Always unlock the doors with the RKE transmitter.
Unlocking a door any other way will set off the
alarm if it is armed.
If you set off the alarm by accident, press unlock on the
RKE transmitter or place the key in the ignition and
turn it to START to turn off the alarm. The alarm will
not stop if you try to unlock a door any other way.
Testing the Alarm
To test the alarm:
1. From inside the vehicle, lower the driver’s window
and open the driver’s door.
2. Activate the system by locking the doors with the
power door lock switch while the door is open, or
with the RKE transmitter.
3. Get out of the vehicle, close the door and wait for
the security light to go out.
4. Then reach in through the window, unlock the door
with the manual door lock and open the door.
This should set off the alarm.
While the alarm is set, the power door unlock switch will
not work.
If the alarm does not sound when it should but the
headlamps ash, check to see if the horn works.
The horn fuse may be blown. To replace the fuse,
seeFuses and Circuit Breakers on page 5-115.
If the alarm does not sound or the headlamps do
not ash, the vehicle should be serviced by your
dealer/retailer.
2-23

PASS-Key®III+ Electronic
Immobilizer
The PASS-Key III+ system operates on a radio
frequency subject to Federal Communications
Commission (FCC) Rules and with Industry Canada.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received,
including interference that may cause undesired
operation.
This device complies with RSS-210 of Industry Canada.
Operation is subject to the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference received,
including interference that may cause undesired
operation of the device.
Changes or modications to this system by other than
an authorized service facility could void authorization to
use this equipment.
PASS-Key III+ uses a radio frequency transponder in
the key that matches a decoder in the vehicle.
PASS-Key®III+ Electronic
Immobilizer Operation
Your vehicle has PASS-Key®III+ (Personalized
Automotive Security System) theft-deterrent system.
PASS-Key
®III+ is a passive theft-deterrent system.
The system is automatically armed when the key
is removed from the ignition.
The system is automatically disarmed when the key is
turned to ON/RUN, ACC/ACCESSORY or START
from the LOCK/OFF position.
You do not have to manually arm or disarm the system.
The security light will come on if there is a problem
with arming or disarming the theft-deterrent system.
When the PASS-Key
®III+ system senses that someone
is using the wrong key, it prevents the vehicle from
starting. Anyone using a trial-and-error method to start
the vehicle will be discouraged because of the high
number of electrical key codes.
2-24

If the engine does not start and the security light on
the instrument panel cluster comes on when trying to
start the vehicle, there may be a problem with your
theft-deterrent system. Turn the ignition off and try again.
If the engine still does not start, and the key appears
to be undamaged, try another ignition key. At this time,
you may also want to check the fuse, seeFuses
and Circuit Breakers on page 5-115. If the engine still
does not start with the other key, your vehicle needs
service. If your vehicle does start, the rst key may be
faulty. See your dealer/retailer who can service the
PASS-Key
®III+ to have a new key made. In an
emergency, contact Roadside Assistance.
It is possible for the PASS-Key
®III+ decoder to learn
the transponder value of a new or replacement key.
Up to 10 keys may be programmed for the vehicle.
The following procedure is for programming additional
keys only. If all the currently programmed keys are lost
or do not operate, you must see your dealer/retailer or a
locksmith who can service PASS-Key
®III+ to have keys
made and programmed to the system.
See your dealer/retailer or a locksmith who can service
PASS-Key
®III+ to get a new key blank that is cut
exactly as the ignition key that operates the system.To program the new additional key:
1. Verify that the new key has a
1stamped on it.
2. Insert the original, already programmed, key in the
ignition and start the engine. If the engine will not
start, see your dealer/retailer for service.
3. After the engine has started, turn the key to
LOCK/OFF, and remove the key.
4. Insert the new key to be programmed and turn it to
the ON/RUN position within ve seconds of turning
the ignition to the LOCK/OFF position in Step 3.
The security light will turn off once the key has been
programmed.
5. Repeat Steps 1 through 4 if additional keys are to
be programmed.
If you lose or damage your PASS-Key
®III+ key, see
your dealer/retailer or a locksmith who can service
PASS-Key
®III+ to have a new key made.
Do not leave the key or device that disarms or
deactivates the theft deterrent system in the vehicle.
2-25

A (LOCK/OFF):This position locks the ignition. It also
locks the transmission on automatic transmission
vehicles. The key can be removed in LOCK/OFF.
On vehicles with an automatic transmission, the shift
lever must be in P (Park) to turn the ignition switch
to LOCK/OFF.
The steering can bind with the wheels turned off center.
If this happens, move the steering wheel from right
to left while turning the key to ACC/ACCESSORY.
If this doesn’t work, then the vehicle needs service.
Notice:Using a tool to force the key to turn in
the ignition could cause damage to the switch or
break the key. Use the correct key, make sure it is
all the way in, and turn it only with your hand.
If the key cannot be turned by hand, see your
dealer/retailer.
B (ACC/ACCESSORY):This position lets things like
the radio and the windshield wipers operate while
the engine is off. Use this position if the vehicle must
be pushed or towed.C (ON/RUN):This position can be used to operate the
electrical accessories and to display some instrument
panel cluster warning and indicator lights. The switch
stays in this position when the engine is running.
The transmission is also unlocked in this position
on automatic transmission vehicles.
If you leave the key in the ACC/ACCESSORY or ON/
RUN position with the engine off, the battery could be
drained. You may not be able to start the vehicle if the
battery is allowed to drain for an extended period of time.
D (START):This is the position that starts the engine.
When the engine starts, release the key. The ignition
switch returns to ON/RUN for driving.
A warning tone will sound when the driver door is
opened, the ignition is in ACC/ACCESSORY or
LOCK/OFF and the key is in the ignition.
2-27

Four-Wheel Drive
If the vehicle has four-wheel drive, you can send the
engine’s driving power to all four wheels for extra
traction. Read the following before using four-wheel
drive.
Notice:Driving on clean, dry pavement in
Four-Wheel-Drive High or Four-Wheel-Drive Low for
an extended period of time may cause premature
wear on your vehicle’s powertrain. Do not drive on
clean, dry pavement in Four-Wheel-Drive High or
Four-Wheel-Drive Low for extended periods of time.
While driving on clean dry pavement and during tight
turns, you may experience a vibration in the steering
system.
The vehicle has StabiliTrak
®. Shifting into
Four-Wheel-Drive Low will turn Traction Control
and StabiliTrak
®off. SeeStabiliTrak®System on
page 4-6.
Front Axle
The front axle engages and disengages automatically
when you shift the transfer case. Some delay for
the axle to engage or disengage is normal.
Automatic Transfer Case
The transfer case knob is
located to the left of the
instrument panel cluster.
Use this dial to shift into and out of four-wheel drive.
You can choose among ve driving settings:
Indicator lights in the switches show you which setting
you are in. The indicator lights will come on briey when
you turn on the ignition and the last chosen setting will
stay on. If the lights do not come on, you should take the
vehicle to your dealer/retailer for service. An indicator
light will ash while shifting. It will stay on when the shift is
completed. If for some reason the transfer case cannot
make a requested shift, it will return to the last chosen
setting.
2-40

2m(Two-Wheel Drive High):This setting is used
for driving in most street and highway situations.
The front axle is not engaged in two-wheel drive.
This setting also provides the best fuel economy.
AUTO (Automatic Four-Wheel Drive):This setting is
ideal for use when road surface traction conditions are
variable. When driving your vehicle in AUTO, the front
axle is engaged, but the vehicle’s power is primarily
sent to the rear wheels. When the vehicle’s software
determines a need for more traction, the system will
transfer more power to the front wheels. Driving in
this mode results in slightly lower fuel economy than
Two-Wheel Drive High.
4
m(Four-Wheel Drive High):Use the four-wheel high
position when you need extra traction, such as on snowy
or icy roads or in most off-road situations. This setting
also engages your front axle to help drive the vehicle.
This is the best setting to use when plowing snow.
4
n(Four-Wheel Drive Low):This setting also engages
the front axle and delivers extra torque. You may never
need this setting. It sends maximum power to all four
wheels. You might choose Four-Wheel Drive Low if you
are driving off-road in deep sand, deep mud, deep snow,
and while climbing or descending steep hills.The vehicle has StabiliTrak
®. Shifting into
Four-Wheel-Drive Low will turn Traction Control and
StabiliTrak
®off. SeeStabiliTrak®System on page 4-6.
{CAUTION:
Shifting the transfer case to N (Neutral) can cause
the vehicle to roll even if the transmission is in
P (Park). You or someone else could be seriously
injured. Be sure to set the parking brake before
placing the transfer case in N (Neutral). See
Parking Brake on page 2-45.
N (Neutral):Shift the vehicle’s transfer case
to N (Neutral) only when towing the vehicle.
SeeRecreational Vehicle Towing on page 4-43
orTowing Your Vehicle on page 4-43for more
information.
If the SERVICE 4 WHEEL DRIVE message stays on,
you should take the vehicle to your dealer/retailer
for service. See “SERVICE 4 WHEEL DRIVE message”
underDIC Warnings and Messages on page 3-64.
2-41

Shifting Out of Park
This vehicle is equipped with an electronic shift lock
release system. The shift lock release is designed to:
Prevent ignition key removal unless the shift
lever is in P (Park) with the shift lever button fully
released, and
Prevent movement of the shift lever out of
P (Park), unless the ignition is in ON/RUN or
ACC/ACCESSORY and the regular brake pedal
is applied.
The shift lock release is always functional except in the
case of an uncharged or low voltage (less than 9 volt)
battery.
If the vehicle has an uncharged battery or a battery with
low voltage, try charging or jump starting the battery.
SeeJump Starting on page 5-44for more information.
To shift out of P (Park) use the following:
1. Apply the brake pedal.
2. Move the shift lever to the desired position.If you still are unable to shift out of P (Park):
1. Ease the pressure on the shift lever.
2. While holding down the brake pedal, press the shift
lever all the way into P (Park).
3. Move the shift lever to the desired position.
If you are still having a problem shifting, then have the
vehicle serviced soon.
Parking Over Things That Burn
{CAUTION:
Things that can burn could touch hot exhaust
parts under the vehicle and ignite. Do not park
over papers, leaves, dry grass, or other things that
can burn.
2-49

Mirrors
Manual Rearview Mirror
Hold the inside rearview mirror in the center to move
it for a clearer view behind your vehicle. Adjust the
mirror to avoid glare from the headlamps behind you.
Push the tab forward for daytime use and pull it for
nighttime use.
Automatic Dimming Rearview Mirror
The vehicle may have an automatic dimming inside
rearview mirror.
Vehicles with OnStar
®have three additional control
buttons for the OnStar®system. See your dealer/retailer
for more information about OnStar®and how to
subscribe to it. SeeOnStar®System on page 2-68for
more information about the services OnStar®provides.
O(On/Off):Press to turn the dimming feature on
or off.
The vehicle may also have a Rear Vision Camera (RVC).
SeeRear Vision Camera (RVC) on page 2-62for more
information.
If the vehicle has RVC, the
O(On/Off) button for turning
the automatic dimming feature on or off will not be
available.
Automatic Dimming Mirror Operation
Automatic dimming reduces the glare from the
headlamps of the vehicle behind you. The dimming
feature comes on and the indicator light illuminates
each time the ignition is turned to start.
Cleaning the Mirror
Do not spray glass cleaner directly on the mirror.
Use a soft towel dampened with water.
Outside Manual Mirrors
Adjust the outside mirror so that the side of the vehicle
and the area behind are seen.
Manually fold the mirrors inward to prevent damage
when going through an automatic car wash. To fold, push
the mirror toward the vehicle. Push the mirror outward, to
return to its original position.
Using hood-mounted air deectors and add-on convex
mirror attachments could decrease mirror performance.
2-52