CHEVROLET SUBURBAN 2017 11.G Owners Manual

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9955986) - 2017 - crc - 7/5/16
210 Infotainment System
.The road is very rough. Try the
disc again when the road is
smoother.
. The disc is dirty, scratched, wet,
or upside down.
. The air is very humid. Try the
disc again later.
. There was a problem while
burning the disc.
. The label is caught in the CD
player.
If Disc Player Error displays, it could
be for one of the following reasons:
. The player temperature is
too high.
. There are load or eject errors.
If the CD is not playing correctly for
any other reason, try a known
good CD.
If any error continues, contact your
dealer.
Playing an MP3 CD
To play an MP3 CD, follow the same
instructions as “Playing an Audio
CD” previously in this section. The following guidelines must be
met when creating an MP3 disc,
otherwise the CD might not play:
.
Sampling rate: 16 kHz,
22.05 kHz, 24 kHz, 32 kHz,
44.1 kHz, and 48 kHz.
. Bit rates supported: 8, 16, 24,
32, 40, 48, 56, 64, 80, 96, 112,
128, 144, 160, 192, 224, 256,
and 320 kbps.
. Maximum number of folders:
eight folders with 255 files per
folder.
. Maximum of 1,000 files on
a disc.
. Recorded on a CD-R or CD-RW.
Root Directory
The root directory is treated as a
folder. All files contained directly
under the root directory are
accessed prior to any root directory
folders.
Empty Folders
If a root directory or folder is empty
or contains only folders, the player
advances to the next folder in the file structure that contains a
compressed audio file. The empty
folder(s) are not displayed or
numbered.
No Folder
When the CD only contains
compressed audio files without any
folders, all files are under the root
folder.
USB Port
Playing from a USB
A USB mass storage device or
Media Transfer Protocol (MTP)
device can be connected to the
USB port.
The USB ports are in the center
stack or inside the front seat
armrest.
USB MP3 Player and USB Drives
.
The USB MP3 players and USB
drives connected must comply
with the USB Mass Storage
Class specification (USB MSC).
. Hard disk drives are not
supported.

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To play a USB device:
.Connect the USB.
. Press the MEDIA button on the
faceplate until the connected
device is shown.
While the USB source is active, use
the corresponding faceplate buttons
to operate USB function:
.
t(Seek Previous/Fast
Reverse)
.
u(Seek Next/Fast Forward)
.
j/r(Play/Pause)
.
Z(Shuffle)
For information on how to use the
screen icons, see “Playing an Audio
CD” previously in this section.
USB Menu
Press the MENU knob to display the
USB menu and the following may
display:
Browse : Select to display the files
and folders on the USB device. Tone Settings :
Select to adjust
Bass, Midrange, Treble, Balance,
Fade, and EQ (Equalizer). See
“Tone Settings” underAM-FM
Radio 0204.
Auto Volume : If equipped, see
“Playing an Audio CD” previously in
this section.
EQ (Equalizer) Settings :
If equipped, this feature adjusts the
equalizer settings. See “EQ
(Equalizer) Settings” inAM-FM
Radio 0204.
Playing from an iPod®/iPad®/
iPhone®
This feature supports the following
devices:
. iPod nano
®(1st, 2nd, 3rd, and
4th generation)
. iPod with video (5.0 and 5.5
generation).
. iPod classic
®(6th generation)
. iPod touch
®(1st and 2nd
generation)
. iPad .
iPhone 3G, iPhone 3GS,
iPhone 4
There may be problems with
operation and function in the
following situations:
. When connecting a device with
a more recent version of the
firmware installed than is
supported by the infotainment
system.
. When connecting a device on
which firmware from other
providers is installed.
To connect and control a device: 1. Connect one end of the standard USB cable to the
device's dock connector.
2. Connect the other end to a USB port in the center console.
See Center Console
Storage 0126.
3. Press the MEDIA button to select the source.
The music information displays on
the radio’s display and begins
playing through the vehicle’s audio
system.

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The device battery recharges
automatically while the vehicle is on.
When the vehicle is off while a
device is connected using the USB
cable, the device battery stops
charging and the device will
automatically turn off.
If the device is an unsupported
model, it can still be listened to in
the vehicle by connecting to the
auxiliary input jack using a standard
3.5 mm (1/8 in) stereo cable.
Menu
Press the MENU knob to display the
device Menu and the following may
display:
Browse :Select to display the files
or songs on the device. See
“Browse Device Media” later in this
section.
Tone Settings : Select to adjust
Bass, Midrange, Treble, Balance,
Fade, and EQ (Equalizer). See
“Tone Settings” underAM-FM
Radio 0204.
Auto Volume : If equipped, see
“Playing an Audio CD” previously in
this section. EQ (Equalizer) Settings :
If equipped, this feature adjusts the
equalizer settings. See
“EQ
(Equalizer) Settings” inAM-FM
Radio 0204.
Browse Device Media
Use the following to browse:
Playlists: 1. Turn the MENU knob to highlight and press to view the
playlists stored on the device.
2. Turn the MENU knob to highlight and press to select a
playlist name to view a list of
all songs in the playlist.
3. Turn the MENU knob to highlight and press to select
the song from the list to begin
playback.
Artists: 1. Turn the MENU knob to highlight and press to view the
artists stored on the device.
2. Turn the MENU knob to highlight and press to select an
artist name to view a list of all
albums by the artist. 3. Turn the MENU knob to
highlight and press to select an
album name to view a list of all
songs on the album.
4. Turn the MENU knob to highlight and press to select
the song from the list to begin
playback.
Albums:
1. Turn the MENU knob to highlight and press to view the
albums stored on the device.
2. Turn the MENU knob to highlight and press to select an
album name to view a list of all
songs on the album.
3. Turn the MENU knob to highlight and press to select
the song from the list to begin
playback.
Genres: 1. Turn the MENU knob to highlight and press to view the
genres stored on the device.

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2. Turn the MENU knob tohighlight and press to select a
genre name to view a list of
artists of that genre.
3. Turn the MENU knob to highlight and press to select to
view albums by that artist.
4. Turn the MENU knob to highlight and press to select an
album to view songs.
5. Turn the MENU knob to highlight and press to select
the song from the list to begin
playback.
Songs: 1. Turn the MENU knob to highlight and press to view a
list of all songs stored on the
device.
2. Turn the MENU knob to highlight and press to select
the song from the list to begin
playback.Auxiliary Jack
The AUX jack is in the center stack
or inside the front seat armrest. See
Center Console Storage 0126.
Possible auxiliary audio sources
include:
. Laptop computer
. Audio music player
This jack is not an audio output. Do
not plug headphones into the
auxiliary input jack. Auxiliary
devices should be set up while the
vehicle is in P (Park).
Connect a 3.5 mm (1/8 in) cable
from the auxiliary device to the
auxiliary input jack.
If an auxiliary device has already
been connected, but a different
source is currently active, press the
MEDIA faceplate button repeatedly
to scroll through all of the available
audio source screens, until the AUX
source screen is shown. Playing from the AUX Jack
An auxiliary device is played
through the audio system and
controlled through the device itself.
AUX Menu
Press the MENU knob to display the
AUX menu and the following may
display:
Tone Settings :
Select to adjust
Bass, Midrange, Treble, Balance,
Fade, and EQ (Equalizer). See
“Tone Settings” underAM-FM
Radio 0204.
Auto Volume : If equipped, see
“Playing an Audio CD” previously in
this section.
EQ (Equalizer) : If equipped, this
feature adjusts the pre-defined
equalizer settings. See “EQ
(Equalizer)” inAM-FM Radio 0204.

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214 Infotainment System
Phone
Bluetooth (Overview)
Instructions for using the cell phone
may differ between infotainment
systems. The base radio and base
radio with connectivity instructions
are included in this manual. See the
infotainment manual for instructions
on the uplevel radios.
Bluetooth-capable systems can
interact with many cell phones,
allowing:
.Placement and receipt of calls in
a hands-free mode.
. Sharing of the cell phone’s
address book or contact list with
the vehicle.
To minimize driver distraction,
before driving, and with the vehicle
parked:
. Become familiar with the
features of the cell phone.
Organize the phone book and
contact lists clearly and delete duplicate or rarely used entries.
If possible, program speed dial
or other shortcuts.
. Review the controls and
operation of the infotainment
system.
. Pair cell phone(s) to the vehicle.
The system may not work with
all cell phones. See “Pairing”in
this section.
. If the cell phone has voice
dialing capability, learn to use
that feature to access the
address book or contact list. See
“Voice Pass-Thru” in this
section.
. See “Storing and Deleting Phone
Numbers” in this section.
{Warning
When using a cell phone, it can
be distracting to look too long or
too often at the screen of the
phone or the infotainment system.
Taking your eyes off the road too
(Continued)
Warning (Continued)
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Vehicles with a Bluetooth system
can use a Bluetooth-capable cell
phone with a Hands-Free Profile to
make and receive phone calls. The
infotainment system and voice
recognition are used to control the
system. The system can be used
while in ON/RUN or ACC/
ACCESSORY. The range of the
Bluetooth system can be up to 9.1 m
(30 ft). Not all phones support all
functions and not all phones work
with the Bluetooth system. See
www.gm.com/bluetooth for more
information about compatible
phones.
Bluetooth Controls
Use the buttons on the instrument
panel, faceplate, and the steering
wheel to operate the Bluetooth
system.

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Steering Wheel Controls
g:Press to answer incoming calls,
confirm system information, and
start voice recognition.
i: Press to end a call, reject a
call, or cancel an operation. Press
to mute or unmute the infotainment
system.
Infotainment System Controls
For information about how to
navigate the menu system using the
infotainment controls, see
Overview 0199.
MENU : Turn to scroll through a list.
Press to select the highlighted list
option.
{: Press to go to the Home Page.
See Home Page 0202.
PHONE : Select to enter the phone
main menu. See Bluetooth
(Overview) 0214 orBluetooth
(Infotainment Controls - Base
Radio) 0215 orBluetooth (Voice
Recognition - Base Radio) 0219.
Voice Recognition
The voice recognition system uses
commands to control the system
and dial phone numbers.
Noise : The system may not
recognize voice commands if there
is too much background noise, such
as noise from open windows or loud
talking inside the vehicle.
When to Speak : A tone sounds to
indicate that the system is ready for
a voice command. Wait for the tone
and then speak.
How to Speak : Speak clearly in a
calm and natural voice.
Audio System
When using the Bluetooth system,
sound comes through the vehicle's
front audio system speakers and
overrides the audio system. Use the
Oknob during a call to change the
volume level. The system maintains
a minimum volume level.
Bluetooth Audio Quality
Turn off the Echo and Noise
cancellation feature on your phone,
if supported, for the best hands-free
performance.
See www.gm.com/bluetooth.
Bluetooth (Infotainment
Controls - Base Radio)
For information about how to
navigate the menu system using the
infotainment controls, see
Overview 0199.
Switching to Handset or
Hands-Free Mode
To switch between handset mode
and hands-free mode, use the
OnStar command, “transfer call.”
Pairing
A Bluetooth-enabled cell phone
must be paired to the Bluetooth
system and then connected to the
vehicle before it can be used. See
your cell phone manufacturer's user
guide for Bluetooth functions before
pairing the cell phone. If a Bluetooth

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
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216 Infotainment System
phone is not connected, calls can
be made using OnStar Hands-Free
Calling, if available. SeeOnStar
Overview 0443, if equipped.
Pairing Information
. Up to five cell phones can be
paired to the Bluetooth system.
. The pairing process is disabled
when the vehicle is moving.
. Pairing only needs to be
completed once per phone,
unless the pairing information on
the cell phone changes or the
cell phone is deleted from the
system.
. Only one paired cell phone can
be connected to the Bluetooth
system at a time.
. If multiple paired cell phones are
within range of the system, the
system connects to the first
available paired cell phone in the
order that they were newly
paired to the system. To connect
to a different paired phone, see
“Connecting to a Different
Phone” later in this section. Pairing a Phone or Device
1. From the Home Page, turn the MENU knob to access the
PHONE screen button, then
press the MENU knob to select
the PHONE screen button. If a
device has been previously
paired, the main Phone menu
will be shown. If no devices
have been paired, Step 2 can
be skipped.
2. Turn the MENU knob and press to select Manage
Phones.
3. Press the button just below the PAIR screen button. A four-digit
Personal Identification Number
(PIN) appears on the display.
The PIN is used in Step 5.
4. Start the pairing process on the cell phone to be paired to the
vehicle. See your cell phone
manufacturer's user guide for
information on this process.
5. Locate the device named “Your
Vehicle” in the list on the cell
phone. Follow the instructions
on the cell phone to enter the PIN provided in Step 3. If a six
digit code is shown on the
phone and the vehicle screen,
confirm the codes are the
same. The system recognizes
the new connected phone after
the pairing process is
complete.
6. If the phone prompts to accept connection or allow phone
book download, select Always
Accept and Allow. The phone
book may not be available if
not accepted.
7. Repeat Steps 1–6 to pair additional phones or devices.
Listing All Paired and Connected
Phones 1. To list all paired devices, from the Home Page turn the MENU
knob, then press to select the
PHONE screen button.
2. Turn the MENU knob and press to select Manage
Phones.

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Deleting a Paired Phone1. From the Home Page, turn the MENU knob, then press to
select the PHONE screen
button.
2. Turn the MENU knob and press to select Manage
Phones.
3. Turn the MENU knob to highlight the phone to be
deleted.
4. Press the button below the DELETE screen button to
delete the highlighted device.
5. A confirmation screen is displayed. Press the button just
below the DELETE screen
button to confirm deletion.
Connecting to a Different Phone 1. From the Home Page, turn the MENU knob, then press to
select the PHONE screen
button.
2. Turn the MENU knob and press to select Manage
Phones. 3. Turn the MENU knob to
highlight the phone to be
connected.
4. Press the button just below the CONNECT screen button to
connect to the highlighted
device.
Phone Menu
Once a phone is connected and
selected, the following may display:
Recent Calls : Turn the MENU
knob to highlight Recent Calls and
press to select.
Contacts : Turn the MENU knob to
highlight Contacts and press to
select.
Keypad : Turn the MENU knob to
highlight Keypad and press to
select.
Active Call : Turn the MENU knob
to highlight Active Call and press to
select and display the active call
screen.
Manage Phones : Turn the MENU
knob to highlight Manage Phones
and press to select.
Making a Call Using Contacts
and Recent Calls
For cell phones that support the
Contacts and Recent Calls feature,
the Bluetooth system can use the
contacts stored on your cell phone
to make calls. See your cell phone
manufacturer ’s user guide or
contact your wireless provider to
find out if this feature is supported
by your phone.
If the phone prompts to allow phone
book download during the pairing
process, select Always Accept and
Allow. The phone book may not be
available if not accepted.
When a cell phone supports the
phone book feature, the Contacts
and Recent Calls menus are
automatically available.
The Contacts menu allows you to
access the phone book stored in the
cell phone to make a call.
The Recent Calls menu allows you
to access the phone numbers from
the Incoming Calls, Outgoing Calls,
and Missed Calls menus on the cell
phone to make a call.

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218 Infotainment System
To make a call using the
Contacts menu:1. From the Home Page, turn the MENU knob, then press to
select the PHONE screen
button.
2. Turn the MENU knob to highlight Contacts and press to
select.
3. Turn the MENU knob to highlight the letter group and
press to select.
4. Turn the MENU knob to highlight the contact and press
to select.
5. Turn the MENU knob to highlight the desired number,
then press the MENU knob to
call the contact.
To make a call using the Recent
Calls menu:
1. From the Home Page, turn the MENU knob, then press to
select the PHONE screen
button. 2. Turn the MENU knob to
highlight Recent Calls and
press to select.
If necessary, select between
Missed, Recent, and Sent calls
by pressing the button below
the appropriate screen button.
3. Turn the MENU knob to highlight the contact or the
phone number.
4. Press the MENU knob to call the contact.
Making a Call Using the
Keypad
To make a call:
1. From the Home Page, turn the MENU knob, then press to
select the PHONE screen
button.
2. Turn the MENU knob and press to select Keypad.
3. Turn the MENU knob to highlight the first digit and
press to select. Continue this
process through the number.
To call, press the button just
below the CALL screen button.
Accepting or Declining a Call
When an incoming call is received,
the infotainment system mutes and
a ring tone is heard in the vehicle.
Accepting a Call
To accept a call, do one of the
following:
.Press the button just below the
ANSWER screen button.
. Press
gon the steering wheel
controls.
Declining a Call
To decline a call, do one of the
following:
. Press the button just below the
IGNORE screen button.
. Press
ion the steering wheel
controls.
. Do nothing.
Call Waiting
Call waiting must be supported on
the Bluetooth phone and enabled by
the wireless service carrier to work.

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Accepting a Call Waiting Call
To accept a call waiting call, do one
of the following:
.Press the button just below the
SWITCH screen button.
. Press
gon the steering wheel
controls.
Declining a Call Waiting Call
To decline a call waiting call, do one
of the following:
. Press the button just below the
IGNORE screen button.
. Press
ion the steering wheel
controls.
. Do nothing.
Ending a Call
To end a call, do one of the
following:
.Press the button just below the
END screen button.
. Press
ion the steering wheel
controls.
Dual Tone Multi-Frequency
(DTMF) Tones
The in-vehicle Bluetooth system can
send numbers during a call. This is
used when calling a menu-driven
phone system.
1. When a call is active, press the button just below the KEYPAD
screen button.
2. Turn the MENU knob to highlight the first digit and
press to select.
If not initially in the phone
application, from the Home Page,
turn the MENU knob, then press to
select the PHONE screen button.
From the PHONE main menu, turn
the MENU knob to highlight Active
Call and press to select.
Bluetooth (Voice
Recognition - Base
Radio)
Using Voice Recognition
To use voice recognition, pressg
on the steering wheel. Use the
commands below for the various
voice features. For additional
information, say “Help”while you
are in a voice recognition menu.
Pairing
Pairing a Phone
1. Press
g. The system responds
“Ready,” followed by a tone.
2. Say “Bluetooth.”
3. Say “Pair.”The system
responds with instructions and
a four-digit Personal
Identification Number (PIN).
The PIN is used in Step 5.
4. Start the pairing process on the cell phone that you want to
pair. For help with this process,
see your cell phone
manufacturer's user guide.