CHEVROLET SUBURBAN 2021 Owner's Manual

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
140 Lighting
displayed and it is recommended that the
driver reduce the electrical loads as much as
possible.
Battery Power Protection
This feature shuts off the dome and reading
lamps if they are left on for more than
10 minutes when the ignition is off. This will
keep the battery from running down.
Exterior Lighting Battery Saver
The exterior lamps turn off about 10 minutes
after the ignition is turned off, if the parking
lamps or headlamps have been manually
left on. This protects against draining the
battery. To restart the 10-minute timer, turn
the exterior lamp control to the
Oposition
and then back to the
;or2position.
To keep the lamps on for more than
10 minutes, the ignition must be on or in
ACC/ACCESSORY.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
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Infotainment System 141
Infotainment System
Introduction
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Steering Wheel Controls . . . . . . . . . . . . . . . 144
Using the System . . . . . . . . . . . . . . . . . . . . . 145
Software Updates . . . . . . . . . . . . . . . . . . . . . 148
Radio
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . 148
HD Radio Technology . . . . . . . . . . . . . . . . . . 149
Radio Data System (RDS) . . . . . . . . . . . . . . 150
Satellite Radio . . . . . . . . . . . . . . . . . . . . . . . . . 150
Radio Reception . . . . . . . . . . . . . . . . . . . . . . . . 151
Multi-Band Antenna . . . . . . . . . . . . . . . . . . . . 151
Audio Players
Avoiding Untrusted Media Devices . . . . . 151
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Bluetooth Audio . . . . . . . . . . . . . . . . . . . . . . . 154
OnStar System
OnStar System . . . . . . . . . . . . . . . . . . . . . . . . . 155
Rear Seat Infotainment
Rear Seat Infotainment (RSI)System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Navigation
Using the Navigation System . . . . . . . . . . 164 Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Navigation Symbols . . . . . . . . . . . . . . . . . . . 167
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
OnStar System . . . . . . . . . . . . . . . . . . . . . . . . 174
Global Positioning System (GPS) . . . . . . . 174
Vehicle Positioning . . . . . . . . . . . . . . . . . . . . . 175
Problems with Route Guidance . . . . . . . . 175
If the System Needs Service . . . . . . . . . . . 175
Map Data Updates . . . . . . . . . . . . . . . . . . . . . 175
Database Coverage Explanations . . . . . . . 176
Voice Recognition
Voice Recognition . . . . . . . . . . . . . . . . . . . . . . 176
Phone
Bluetooth (Overview) . . . . . . . . . . . . . . . . . . 181
Bluetooth (Pairing and Using a
Phone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Apple CarPlay and Android Auto . . . . . . . 185
Settings
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Teen Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Trademarks and License Agreements
Trademarks and License Agreements . . . . . . . . . . . . . . . . . . . . . . . . . 196
Introduction
Read the following pages to become familiar
with the features.
{Warning
Taking your eyes off the road for too
long or too often while using any
infotainment feature can cause a crash.
You or others could be injured or killed.
Do not give extended attention to
infotainment tasks while driving. Limit
your glances at the vehicle displays and
focus your attention on driving. Use voice
commands whenever possible.
The infotainment system has built-in
features intended to help avoid distraction
by disabling some features when driving.
These features may gray out when they are
unavailable. Many infotainment features are
also available through the instrument cluster
and steering wheel controls.
Before driving:
.Become familiar with the operation,
center stack controls, steering wheel
controls, and infotainment display.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
142 Infotainment System
.Set up the audio by presetting favorite
stations, setting the tone, and adjusting
the speakers.
.Set up phone numbers in advance so they
can be called easily by pressing a single
control or by using a single voice
command.
See Distracted Driving 0213.
Active Noise Cancellation (ANC)
If equipped, ANC reduces engine noise in the
vehicle’s interior. ANC requires the
factory-installed audio system, radio,
speakers, amplifier (if equipped), induction
system, and exhaust system to work
properly. Deactivation is required by your
dealer if related aftermarket equipment is
installed.
Overview
Infotainment System
The infotainment system is controlled by
using the infotainment display, controls on
the center stack, steering wheel controls,
and voice recognition.
Uplevel Radio
1.O(Power)
.Press to turn the power on.
.Press and hold to turn the
power off.
.Press to mute/unmute the system
when on.
.When the power is on and the
system is not muted, a quick
status pane will display when
Ois
pressed. Pressing
Owill mute the
system and trigger this pane to
show a long press is required to
actually power down the system.
.Turn to decrease or increase the
volume.
2.7
.Radio: Press and release to go to
the previous station or channel.
Press and hold to fast seek the
next strongest previous station or
channel. See AM-FM Radio 0148.
.USB/Bluetooth: Press to seek to
the beginning of the current or
previous track. Press and hold to
quickly reverse through a track.
Release to return to playing speed.
See USB Port 0152 or
Bluetooth Audio 0154.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
Infotainment System 143
3.{
.Press to go to the Home Page. See
“Home Page”later in this section.
.Press to exit Android Auto or Apple
CarPlay. To enter back into Android
Auto or Apple CarPlay, press and
hold. SeeApple CarPlay and
Android Auto 0185.
4.6
.Radio: Press and release to go to
the next station or channel. Press
and hold to fast seek the next
strongest station or channel.
.USB/Bluetooth: Press to seek the
next track. Press and hold to fast
forward through a track. Release to
return to playing speed. See USB
Port 0152 or
Bluetooth Audio 0154.
5.oBACK
.Press to return to the previous
display in a menu.
6.V
.Turn to highlight a feature. Press
to activate the highlighted feature.
1.{(Home Page)
.Press to go to the Home Page. See
“Home Page” later in this section.
.Press to exit Android Auto or Apple
CarPlay. To enter back into Android
Auto or Apple CarPlay, press and
hold. SeeApple CarPlay and
Android Auto 0185.
2.7
.Radio: Press and release to go to
the previous station or channel.
Press and hold to fast seek the
next strongest previous station or
channel. See AM-FM Radio 0148.
.USB/Bluetooth: Press to seek to
the beginning of the current or
previous track. Press and hold to
quickly reverse through a track.
Release to return to playing speed.
See USB Port 0152 or
Bluetooth Audio 0154.
3.O(Power)
.Press to turn the power on.
.Press and hold to turn the
power off.
.Press to mute/unmute the system
when on.
.When the power is on and the
system is not muted, a quick
status pane will display when
Ois

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
144 Infotainment System
pressed. PressingOwill mute the
system and trigger this pane to
show a long press is required to
actually power down the system.
.Turn to decrease or increase the
volume.
4.6
.Radio: Press and release to go to
the next station or channel. Press
and hold to fast seek the next
strongest station or channel.
.USB/Bluetooth: Press to seek the
next track. Press and hold to fast
forward through a track. Release to
return to playing speed. See USB
Port 0152 or
Bluetooth Audio 0154.
5.v
.Press and release to access the
phone display or answer an
incoming call.
Home Page
The Home Page is where vehicle application
icons are accessed. Some applications are
disabled when the vehicle is moving.
The Home Page can be set up to have up to
four pages with eight icons per page. Swipe left or right across the display to
access the pages of icons.
Managing Home Page Icons
1. Touch and hold any of the Home Page icons to enter edit mode.
2. Continue holding the icon and drag it to the desired position.
3. Release your finger to drop the icon in the desired position.
4. To move an application to another page, drag the icon to the edge of the display
toward the desired page.
5. Continue dragging and dropping application icons as desired.
Steering Wheel Controls
If equipped, some audio controls can be
adjusted at the steering wheel.
g:Press to answer an incoming call or
start voice recognition. See Bluetooth
(Overview) 0181 or
Bluetooth (Pairing and Using a Phone) 0182.
c:Press to decline an incoming call or
end a current call. Press to mute or unmute
the infotainment system when not on a call.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
Infotainment System 145
The favorites and volume switches are on
the back of the steering wheel.1. Favorite: When on a radio source, press to select the next or previous audio
broadcast favorite. When listening to a
media device, press to select the next or
previous track.
2. Volume: Press to increase or decrease the volume.
Using the System
Audio
Touch the Audio icon to display the active
audio source page. Examples of available
sources may include AM, FM, SXM (if
equipped), USB, AUX, and Bluetooth.
Phone
Touch the Phone icon to display the Phone
main page. See Bluetooth (Overview) 0181
or
Bluetooth (Pairing and Using a Phone) 0182.
Nav
If equipped, touch the Nav icon to display
the navigation map. See Using the
Navigation System 0164.
Users
If equipped, touch the Users icon to sign in
or create a new user profile, and follow the
on-screen instructions.
Only four user profiles can be active at one
time in the vehicle. It may be necessary to
remove a profile from the menu before
creating or signing into an existing profile.
The removed profile can be logged into at a
later time.
Settings
Touch the Settings icon to display the
Settings menu. See Settings0187.
Apple CarPlay
Touch the Apple CarPlay icon to activate
Apple CarPlay (if equipped) after a
supported device is connected. See Apple
CarPlay and Android Auto 0185.
Android Auto
Touch the Android Auto icon to activate
Android Auto (if equipped) after a supported
device is connected. See Apple CarPlay and
Android Auto 0185.
Apps
If equipped, in-vehicle apps are available for
download. Touch the Apps icon on the
Home Page to begin.
Downloading and using in-vehicle apps
requires Internet connectivity which can be
accessed with a data plan through the
vehicle’s built-in 4G LTE Wi-Fi hotspot,
if equipped, or a compatible mobile device
hotspot. On most mobile devices, activation
of the Wi-Fi hotspot is in the device’s
Settings menu under Mobile Network
Sharing, Personal Hotspot, Mobile Hotspot,
or similar.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
146 Infotainment System
Availability of apps and connectivity varies
by vehicle, conditions, and location. Data
plan rates apply. Features are subject to
change. For more information, see
www.my.chevrolet.com/learn.
OnStar Services
If equipped, touch the OnStar Services icon
to display the OnStar Services and Account
pages. SeeOnStar Overview 0412 and
OnStar System 0155.
Camera
If equipped, touch the Camera icon to access
the camera application. See Assistance
Systems for Parking or Backing 0262.
Shortcut Tray
The shortcut tray is near the bottom of the
display. It shows up to four applications.
Infotainment Display Features
Infotainment display features show on the
display when available. When a feature is
unavailable, it may gray out. When a
feature is touched, it may highlight.
Haptic Feedback
If equipped, haptic feedback is a pulse that
occurs when an icon or option is touched on
the display or when controls on the center
stack are pressed.
Infotainment Gestures
Use the following finger gestures to control
the infotainment system.
Touch/Tap
Touch/tap is used to select an icon or
option, activate an application, or change
the location inside a map. Touch and Hold
Touch and hold can be used to start another
gesture, or to move or delete an application.
Drag
Drag is used to move applications on the
Home Page, or to pan the map. To drag the
item, it must be held and moved along the
display to the new location. This can be

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
Infotainment System 147
done up, down, right, or left. This feature is
only available when vehicle is parked and
not in motion.
Nudge
Nudge is used to move items a short
distance on a list or a map. To nudge, hold
and move the selected item up or down to
a new location.
Fling or Swipe
Fling or swipe is used to scroll through a
list, pan the map, or change page views. Do
this by placing a finger on the display then
moving it rapidly up and down or right
and left.
Spread
Spread is used to zoom in on a map, certain
images, or a web page. Place finger and
thumb together on the display, then move
them apart.Pinch
Pinch is used to zoom out on a map, certain
images, or a web page. Place finger and
thumb apart on the display, then move
them together.
Cleaning High Gloss Surfaces and Vehicle
Information and Radio Displays
For vehicles with high gloss surfaces or
vehicle displays, use a microfiber cloth to
wipe surfaces. Before wiping the surface
with the microfiber cloth, use a soft bristle
brush to remove dirt that could scratch the
surface. Then use the microfiber cloth by
gently rubbing to clean. Never use window
cleaners or solvents. Periodically hand wash
the microfiber cloth separately, using mild
soap. Do not use bleach or fabric softener.
Rinse thoroughly and air dry before
next use.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
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Software Updates
Over-the-Air Software Updates
If equipped, see“Updates”underSettings
0 187 for details on software updates.
Radio
AM-FM Radio
Playing the Radio
From the Home Page, touch the Audio icon
to display the active audio source page.
Choose from the three most recently used
sources listed at the left side of the display
or touch the More option to display a list of
available sources. Examples of available
sources may include AM, FM, SXM (if
equipped), USB, AUX (if equipped), and
Bluetooth.
Infotainment System Sound Menu
From any of the audio source main pages,
touch Sound to display the following:
Equalizer : Touch to adjust Bass, Midrange,
Treble, and Surround (if equipped) using the
options on the infotainment display. Fade/Balance :
Touch to adjust by using the
controls on the infotainment display or by
tapping/dragging the crosshair.
Sound Mode (If Equipped)
.Bose Surround Sound systems may have
four sound modes:
‐ Normal: Adjusts the audio to provide
the best sound for all seating positions.
‐ Driver: Adjusts the audio to provide the
best sound for the driver.
‐ Rear: Adjusts the audio to provide the
best sound for the rear seat occupants.
‐ Centerpoint: Adjusts the audio to
create a surround listening experience
for all seating positions.
Finding a Station
Seeking a Station
From the AM, FM, or SXM (if equipped)
option, press
6or7on the center stack
to search for the previous or next strong
station or channel.
Browsing Stations
Touch the Browse option to list all available
stations or channels. Navigate up and down
through all stations by scrolling the list.
Touch the station or channel you want to
listen to. Touch
Hto save the station or
channel as a favorite.
If equipped, touch Update Station List to
update the active stations in your area.
Direct Tune
Access Direct Tune by touching the Tune
icon on the infotainment display to bring up
the keypad. Navigate through all frequencies
using the arrows on the right side of the

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
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Direct Tune display. Directly enter a station
or channel using the keypad. When a new
station or channel is entered, the
information about that station or channel
displays on the right side. This information
will update with each new valid frequency.
Touch
Hto save the station or channel as
a favorite.
The keypad will gray out entries that do not
contribute to a valid frequency and will
automatically place a decimal point within
the frequency number.
Touch (X) to delete one number at a time.
Touch and hold (X) to delete all numbers.
A valid AM or FM station will automatically
tune to the new frequency but not close the
Direct Tune display. When listening to SXM
(if equipped), touch Go after entering the
channel. Touch the Back icon on the
infotainment display or touch
zto exit out
of Direct Tune.
The tune arrows on the right side of the
Direct Tune display will tune through the
complete station or channel list one station
step at a time per touch. A touch and hold
advances through stations or channels
quickly. If equipped, HD Radio multicast stations
cannot be tuned directly through the Direct
Tune feature. Only the analog or
HD1 station can use that feature. Use the
display arrows to adjust to the multicast
stations.
AM, FM, and SXM Categories
From the AM stations, if equipped with HD
Radio, FM, or SXM (if equipped) display,
touch Categories at the top of the Browse
menu to access the categories list. The list
contains names associated with the AM or
FM stations, or SXM channels. Touch a
category name to display a list of stations
or channels for that category. Touching a
station or channel from the list will tune the
radio to that station or channel.
Storing Radio Station Presets
Favorites show in the area at the top of the
display.
AM, FM, SXM (if equipped), and HD Radio
Stations (if equipped) :
Press and hold a
preset to store the current station or
channel as a favorite. Touch a saved favorite
to recall a favorite station or channel.
Favorites can also be stored by touching
H
in a station or channel list. This will
highlight indicating that it is now saved as a
favorite.
The number of favorites displayed is
automatically adjusted by default, but can
be manually adjusted in Settings in the
System tab under Favorites and then Set
Number of Audio Favorites. It can also be
adjusted in Settings in the Apps tab under
Audio and then Set Number of Audio
Favorites.
HD Radio Technology
If equipped, HD Radio is a free service with
features such as digital quality sound, more
stations available on a single frequency such
as HD2 and HD3, and display information
such as artist and song title.