CHEVROLET SUBURBAN 2021 Owner's Manual

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
160 Infotainment System
Once any Miracast device has been
successfully connected to the RSI system,
the device connects to the RSI system
automatically.
The RSI system stores information of up to
10 Miracast devices.
All Miracast information stored in the
system can be deleted. See“Miracast data
delete” in“Settings” later in this section.
Miracast Playing View
Miracast playing view shows the video
content and includes:
.{(Home): Touch{to return to the RSI
Home selection screen.
.X(Headphones): TouchXto access the
Bluetooth Headphone Setup menu. See
“Settings” later in this section.
.ª: Touchªto hide the status bar.
Swipe up the bottom of the screen to
display the status bar again.
.Share: Touch to share the screen with the
other screen. Swiping the screen to left or
right also shares the screen.
HDMI Connection
The RCP provides two HDMI ports to mirror
video devices.
Connect the external device to watch the
device content through the RSI screen.
Touch the HDMI port that was connected to
the external device on the home screen.
HDMI Playing View
HDMI playing view shows the video content
and includes:
.{(Home): Touch{to return to the RSI
Home selection screen.
.X(Headphones): TouchXto access the
Bluetooth Headphone Setup menu. See
“Settings” later in this section.
.Share: Touch to share the screen with the
other screen. The screen can be shared
through the connected device.
Settings
From the rear screen home page, touch*
to access the settings menu.
The menu may contain the following:
Video Voice Over
If equipped, the RSI system has a Video
Voice Over feature to benefit the visually
and hearing impaired.
When activated, Video Voice Over provides
audible feedback to the user about which
area on the screen they are touching,
identifying active buttons, as well as
providing information feedback of screen
identification, current status, list content,
metadata, and pop-up information. It allows
for the user to activate features through a
double tap anywhere on the screen which
relates to the last single touched and
audibly announced actionable button.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
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To turn Video Voice Over on or off, touch
*, touch the toggle and then press OK to
confirm. Video Voice Over will remain active
over ignition cycles until it is turned off.
Bluetooth Headphone Setup
The RSI system will support Bluetooth
headphones. Up to 9 Bluetooth headphones
can be paired to each REAR SCREEN. This
screen provides a list of all Bluetooth
headphones that have been paired to the
RSI system, as well as control over their use
and settings. New Bluetooth headphones
can be connected or the Bluetooth
headphone settings can be changed in this
screen.
To pair Bluetooth headphones to one of the
rear screens:
1. Select Bluetooth Headphone Setup or touch
Xfrom the desired Rear Screen
Home Page.
2. Select Add New Headphones.
3. Make sure your Bluetooth headphones are in pairing mode. Once recognized by
the system, your Bluetooth headphones
will be displayed on the list of Available
Headphones. 4. Select your Bluetooth headphones from
the list. Touch OK once the Pairing
Successful pop-up displays. The
headphones may need to be unpaired
from your phone before pairing to
the RSI.
5. An option will be given to create a custom name for this pair of headphones
–touch Yes if you want to create a
unique name for these headphones in
this vehicle. Type the headphone’s name
using virtual keyboard on the screen. The
new name is assigned when
touching SAVE.
Paired headphones can be selected from the
list of currently connected headphones. The
selected headphone’s icon turns to green.
The name of the Bluetooth headphone can
be edited by touchingy.
To delete a connected Bluetooth headphone,
Touch
Yand then touch Yes.
Screen Brightness
Select Screen Brightness. Move the bar left
or right to adjust the display brightness.
Each screen may be uniquely adjusted. Remember Screen Power Status
The system remembers the last power state
(screen ON or OFF) of each rear screen
independently. After the vehicle ignition
power is turned ON, each rear screen power
ON, or remain OFF, based on it's last known
state prior to the previous ignition cycle.
Select On or Off.
Video Auto Play
Enabling Video Auto Play will cause the next
available video to automatically begin
playing when the previous video has ended.
Disabling Video Auto Play will cause the
video playback to pause until another video
is selected for playback. Select On or Off.
Clear All Miracast Data
The system stores the Miracast data of the
devices which have been connected to the
RSI system. The data can be deleted from
this feature.
Select Clear All Miracast Data. A pop-up
message is displayed when the data is
successfully deleted.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
162 Infotainment System
RSI Video App Front Screen
The RSI Video App will allow a front user to
control the Rear Seat Video Screen sources.
To access the RSI Video App, touch the RSI
Video App icon from the Home Page.
The Rear Screens may be powered on or off
from the RSI Video App. Touch the Rear
Screen 1 or Rear Screen 2 icons to select a
screen. Touch the 1-2 icon to view both Rear
Screens together. Touching the Power icon
next to the highlighted screen icon will turn
that screen on or off. Both screens can be
powered on or off by pressing the POWER
ALL button.
The audio for the rear users can be muted
by the front user by pressing the mute icon
associated with the left or right rear screen
on the Rear Video App screen, or both rear
screens by pressing the MUTE ALL button.The current source from the desired Rear
Screen can also be shown on the other Rear
Screen by pressing the Share button on the
lower right side of the RSI Video App
screens.
Content can be searched for the selected
source by pressing the Browse button on
the right side of the RSI Video App screen.
Source Selecting from the RSI Video App
Sources may be selected for the highlighted
Rear Screen. Select Source from the RSI App
screen, then select from the list of available
sources shown on the RSI Sources screen.
Touch More to display additional available
sources.
Playback Controls USB Sources
Playback controls include:
.6or7(Next Track/Previous Track) :
Touch
6to skip ahead or7to skip
back tracks. Touch
7less than
five seconds into the current track to start
at the beginning of the previous track.
Touch
7more than five seconds into the
current track to start at the beginning of
the current track.
.6or7(Fast Forward/Fast Rewind) :
Touch and hold
6or7for
approximately one and one-half seconds
to fast forward or fast rewind. If
6or
7are held for approximately
six seconds, the rate of fast forward or
fast rewind will increase.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
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.porj(Play or Pause): Touchpto play
or touch
jto pause depending on the
current selection.
.Listen: Touch Listen to hear the audio
source on the vehicle speakers.
Headphones
1. Power Indicator Light
2. Channel 1 or 2 Switch
3. Volume Control
4. Power Button
5. Battery Cover
The RSI includes two or four new 2-channel
digital wireless headphones, depending on
the vehicle model. The headphones are used
to listen to various multimedia. The wireless
headphones have a power button, Channel 1 or 2 switch, and a volume control. The
digital headphones cannot be interchanged
with previous models of GM headphones.
Press the power button to turn on the
headphones. A light on the headphones
should come on. A flashing light indicates
the headphones are not in range. Move
them closer to the forward overhead screen
until the light stops flashing. If the light
does not come on, check the batteries.
Intermittent sound or static can also indicate
weak batteries. See
“Battery Replacement”
later in this section.
Turn the headphones off when they are not
in use.
Press the center of the right side of the
headphone to change the channel. Channel 1
will provide audio associated with
screen 1 and channel 2 will provide audio
associated with screen 2.
Infrared transmitters are on the top of the
right seatback video screen. The headphones
shut off automatically to save the battery
power if the RSI system is off or if the
headphones are out of range of the
transmitters for more than three minutes.
Moving too far forward or stepping out of
the vehicle can cause the headphones to
lose the signal or have static. Use the volume control on the headphones
to adjust the volume.
For best audio performance, wear the
headphones as indicated with L (Left) and
R (Right) on the ear pads. Do not let
anything cover the ear pads.
Caution
Do not store the headphones in heat or
direct sunlight. This could damage the
headphones and repairs would not be
covered by the vehicle warranty. Storage
in extreme cold can weaken the batteries.
Keep the headphones stored in a cool,
dry place.
If the foam ear pads become worn or
damaged, the pads can be replaced
separately. To purchase replacement ear
pads, call 1-888-293-3332 or contact your
dealer.
Battery Replacement
To change the batteries: 1. Loosen the screw to the battery door on the left side of the headphones.
2. Slide the battery door open.
3. Replace the two AAA batteries.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
164 Infotainment System
4. Replace the battery door and tighten thescrew.
Remove the batteries if the headphones will
not be used for a long time.
RSI Troubleshooting
No power : The ignition might not be on or
in ACC/ACCESSORY.
There is no sound from the headphones
with the indicator light on : If the batteries
are good, make sure the headphones are
programmed to the correct screen and on
the correct channel for the screen being
viewed.
Sometimes the wireless headphone audio
cuts out or buzzes : Check for obstructions,
low batteries, reception range, and
interference from cell phone towers or from
cellular telephone use in the vehicle. Check
that the headphones are on correctly using
the L (Left) and R (Right) on the
headphones. Check that the headphones are
positioned properly with the headband
across the top of the head.
Newer mobile phones and tablets emit
infrared light for features like face and iris
detection. This infrared light can interfere
with both the headphone operation. If your headphones experience static or dropouts,
place your mobile device away from the
rear seat displays.
I lost the headphones :
See your dealer for
assistance.
Video Distortion
Video distortion can occur when operating
cellular phones, scanners, CB radios, Global
Positioning Systems (GPS), two-way radios,
mobile faxes, or walkie talkies.
It might be necessary to turn off the video
player when operating one of these devices
in or near the vehicle.
Navigation
Using the Navigation System
If equipped, launch the Nav application by
touching the Nav icon on the Home Page or
on the shortcut tray near the bottom of the
infotainment display.
When the Nav application is launched for
the first time, a product walkthrough is
available. Use of the feature requires the
Terms and Conditions and the Privacy statement to be confirmed. If available and
signed into a profile, it is also suggested to
enable and confirm Predictive Navigation.
Predictive Navigation (If Equipped)
If Predictive Navigation is available and
confirmed, this feature learns preferences by
remembering where the vehicle has been.
It uses the locations and navigation history
to personalize routes and results.
Predictive Navigation may learn elements
such as:
.Personalized routes based on preferred
streets.
.Search results that provide best matches
at the top of the list.
.Predictive traffic.
.Local map content updating.
Predictive Navigation can also be enabled or
disabled at a later time by touching
A
(Options). While in Options, touch Settings,
then Map and Navigation Settings, and then
Predictive Navigation. See Settings0187.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
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Navigation Map View
After opening the Nav application for the
first time, the application will always open
in full map view displaying the vehicle’s
current location. When the vehicle is
stopped, the search bar will appear along
the top of the navigation map view.
Manually close the search bar by touching
z. When the vehicle is moving, the}(Search) icon will replace the search bar to
maximize the full map view.
Destination Card Preferences
From the Nav application, set up Home and
Work addresses to enable one-touch
navigation. To set up Home and Work
addresses, touch
Aand select Settings,
then Map and Navigation Settings, and then
Destination Card Preferences. Show My Places on Map should be on by default.
Select and enter Home and/or Work address
and save.
If the vehicle’s system is not signed into a
customized profile, the current location icon
uses a generic symbol. Once signed into a
customized profile, the current location
symbol will show a customized icon. See
Navigation Symbols
0167.
Map and Navigation Settings
Touch
Awhile in the map view to display
options. The following may display:
.3D Heading Up, 2D Heading Up, 2D North
.Show on Map
.Traffic Events (available with OnStar
Connected Navigation)
.Settings
.Edit Destination (if a route has been set)
.Avoid on Route (if a route has been set)
Touch Settings to view Map and Navigation
Settings. The following may display:
.Destination Card Preferences
.Map Preferences
.Route Preferences
.Navigation Voice Control
.Traffic Preferences
.Alert Preferences
.Fuel Grade Preferences
.Manage History
.Predictive Navigation: See “Predictive
Navigation (If Equipped)” previously in
this section.
.About
To exit a list, touch
zin the top right
corner to return to the main map view.
Make sure to set up preferences before
setting a destination and starting active
guidance.
Map Preferences
Touch to choose between basic map feature
configurations:

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
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Map Colors
.Auto–Touch to automatically change
modes based on lighting conditions.
.Day (Light)
.Night (Dark)
3D Landmark (Default is On) : Touch On or
Off. When turned on, the system will
display all 3D Landmarks on the map
depending on the zoom level.
3D Building (Default is Off) : Touch On or
Off. When turned on, the system will
display all of the possible 3D building shapes
on the map depending on the zoom level.
Show Terrain in 3D (Default is Off) :
If equipped, touch On or Off. When turned
on, the system will display terrain
information on the map in 3D view.
Auto-Zoom (Default is On) : Touch On or
Off. When turned on, the system will
automatically adjust the zoom level when
the vehicle is approaching a turn. After the
turn is completed, the system automatically
brings the zoom back to the originally set
level. If the vehicle is approaching a turn
with the next turn occurring shortly after,
the Auto-Zoom will remain on until both
turns are completed. Route Preferences
Touch to access the Route Preferences. The
choices are:
.Preferred Route
–Choose from two
different route options: Fastest or
Eco-Friendly.
‐ Fastest would be the route with the
shortest drive time.
‐ Eco-Friendly would be the most
fuel-efficient route.
.Avoid on Current Route –Choose any of
the road features to avoid while on route:
‐ Highways
‐ Unpaved Roads
‐ Ferries
‐ Carpool Lanes
‐ Toll Roads
‐ Tunnels
‐ Country Borders
Navigation Voice Control
Touch to access the voice control setting
display.
.Navigation Volume –To adjust the
volume level, touch the up and down
arrows. If the voice guidance prompt is being heard, volume can also be adjusted
using the knob on the center stack or the
volume switch on the steering wheel.
.Navigation Voice Prompt Level during a
Call. Options available are:
‐
Full Prompt (Selected by default)
‐ Tone Only
‐ None
Traffic Events (If Equipped)
This feature provides a list of events that
are on the route or nearby. Touch
Aand
then select Traffic Events. An OnStar
connected Navigation service plan is
required.
Traffic Preferences (If Equipped)
While in Map View, touch
A, then Settings
and then Map and Navigation Settings to
access Traffic Preferences. When Show
Traffic on Map is turned on, the feature
provides an overview of the traffic flow
using different coded colors. The following
options are available for rerouting:
.Auto Reroute to Better Route –The
system will automatically reroute if the
system detects there is a traffic issue
ahead.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
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.Ask Before Rerouting (Default)–If the
system detects there is a traffic issue
ahead, it will display a pop-up with
details about the issue. Choose to reroute
or cancel the alert.
.Never Search for Better Route –The
system will not check for a better route
until one of the above options is selected.
Alert Preferences
Set alerts on or off during both inactive and
active guidance views. The following alerts
may be available:
.Road Safety Alerts –Touch to display
upcoming School Zones.
.Traffic Camera Alerts
Manage History
Touch Manage History to access the History
options:
.Clear Recent Destinations –Touch\to
clear the recent destinations.
.Clear Search History –Touch\to clear
the search history.
About
Touch to display software information,
such as:
.Telenav Terms and Conditions
.Telenav Privacy Statement
.Navigation Version
Maps
The Nav application requires a map database
to run. It is stored on an SD card that is
connected to the infotainment system. If the
map database is not available, a missing SD
card error message will be displayed.
SD Card Error Messages
The SD card only works for one unique
vehicle. The SD card must pass
authentication verification to be used for
that specific vehicle. Potential error scenarios
and messages include:
.The SD card has initialized for the first
time: “Once initialized, this SD card can
only be used for navigation in this
vehicle.”
.The SD card is not working properly: “SD
card is not functioning properly.
(Error Code).”
.The SD card is not paired with the
existing system: “This SD card is not valid
in this vehicle for navigation. See Owner’s
Manual for more detail or visit your
dealer. (Error Code).”
.The SD card has been removed from the
slot: “SD card has been removed.
(Error Code).”
Touch Continue to resume after the
initialization error message. For the other
messages, touch OK to return to the
Home Page.
Navigation Symbols
Following are the most common symbols
that may appear in the Nav application.
This indicates the vehicle’s current location
and direction on the map.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
168 Infotainment System
This is the vehicle’s current location icon
during inactive guidance mode. Once a user
profile is created, the current location icon
can be customized.
This icon indicates the vehicle’s current
location and direction on the map.
The destination pin marks the location of
the final destination. Touch the pin to view
the destination address or to add it or
remove it from the Favorites list. Hide the
information by touching the pin one more
time. It will automatically time out if no
action is taken.
If equipped, smart Points of Interest (POIs)
are places of interest for parking and gas
stations.
The progress bar provides an overview of
the route progress and may show traffic and
incidents along the way. As the route
proceeds, the vehicle icon moves up the bar.
Touch the icon to zoom out on the map and
view the entire route. Touch it again to
return to the previous view.
View the drive time by touching the
estimated time of arrival (ETA).
Current Location
When the vehicle is parked and not in a
Navigation session, the user icon is centered
on the map view, highlighting the current
location.
Destination
Receiving Destination Directions from
Different Sources
Destinations can be received or transferred
from different sources to the Nav application
for route guidance. If equipped, some of
these sources may include:
.Navigation from search results.
.OnStar Advisor destination download.
.An address from the Contacts list.
.An application on the smartphone that
can send destinations to the vehicle.
.An application downloaded to the vehicle
such as OnStar Services that can send
destinations to the navigation system.
Waypoints
Add up to five waypoints, which are
additional destinations, along the route. To
add an additional stop or waypoint:1. From active guidance, touch
}.
2. Search for the destination using One-Box, Voice search, or the Quick Category
icons.
3. Choose search results Along Route, Nearby, or Near Destination.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
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4. Choose the desired waypoint and touchAdd to Trip or replace the current
destination by touching New Destination.
Route options are not available for
waypoints.
Arriving at a Waypoint
When approaching a waypoint, the system
will display a Destination Arrival view. To
continue on to the next destination touch
the Drive to message on the infotainment
display.
If the vehicle passes the waypoint or gets
out of the current route, the system will
automatically reroute back to this waypoint.
At the same time, it will show a Drive to
icon along with the next waypoint address
so the current waypoint can be skipped and
guidance can resume to the next waypoint
or destination.
Editing a Waypoint
When waypoints are added during active
guidance, the system allows a stop to be
deleted or the order to be changed. To edit
a waypoint:
1. Touch
A. 2. Touch Edit Destinations.
.Modify destination order by touching
and holding the arrow until it is
highlighted. Drag to move the
waypoint up or down the list.
.Delete a waypoint by touchingY.
A pop-up will appear to confirm
waypoint removal. Once the request
is confirmed, the system will remove
the address from the destinations list.
Touch
zon the top right corner so
the system can recalculate the route.
If there is only one address in the
destinations list, the system will
disable the move and delete
functions. The system will not allow
the final destination to be deleted.
Map Information
Road network attributes are contained in the
map database for map information.
Attributes include information such as street
names, street addresses, and turn
restrictions. A detailed area includes all
major highways, service roads, and
residential roads. The detailed areas include
Places of Interest (POIs) such as restaurants, airports, banks, hospitals, police stations, gas
stations, tourist attractions, and historical
monuments.
If the vehicle does not have an applicable
service plan, the map database may not
include data for newly constructed areas or
map database corrections that are
completed after production. The navigation
system provides full route guidance in the
detailed map areas.
Zoom Control
The zoom control display is shown on the
map view. A few ways to zoom in or
out are:
.Touch + or
–to zoom in or out on
the map.
.Double tap with one finger to zoom in or
single tap with two fingers to zoom out
on the map.
.Use the index finger and thumb to zoom
out by pinching and then zoom in by
spreading those two fingers on the map.
Map Gestures and Map Scale
Use the following gestures on the
infotainment display to adjust the map scale
and display options.
.Pinch to zoom in or out.