switch CHEVROLET SUBURBAN 2021 Owner's Guide

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
Infotainment System 181
“Call At Home,” “At Work,” “On
Mobile,”or“On Other” :Initiate a call to a
stored contact and location at home, at
work, on mobile device, or on another
phone.
“Call ” :Initiate a call
to a cell phone number of seven digits, 10
digits, or three digit emergency numbers.
“Pair Phone” :Begin the Bluetooth pairing
process. Follow the instructions on the
infotainment display.
“Redial” :Initiate a call to the last dialed
number.
“Switch Phone” :Select a different
connected cell phone for outgoing calls.
“Voice Keypad” :Begin a dialog to enter
special numbers like international numbers.
The numbers can be entered in groups of
digits with each group of digits being
repeated back by the system. If the group
of digits is not correct, the command
“Delete” will remove the last group of digits
and allow them to be re-entered. Once the
entire number has been entered, the
command “Call”will start dialing the
number.Phone Assistant Voice Recognition
Press and holdgon the steering wheel
controls to pass through and launch Google
phone assistant or Siri.
For the low radio, whether connected by
Bluetooth or phone projection, the only
available voice recognition is either Siri
(iPhone) or the Google Assistant (Android).
Phone
Bluetooth (Overview)
The Bluetooth-capable system can interact
with many mobile devices, allowing:
.Placement and receipt of calls in a
hands-free mode.
.Sharing of the device’s address book or
contact list with the vehicle.
To minimize driver distraction, before
driving, and with the vehicle parked:
.Become familiar with the features of the
mobile device. Organize the phone book
and contact lists clearly and delete
duplicate or rarely used entries.
If possible, program speed dial or other
shortcuts.
.Review the controls and operation of the
infotainment system.
.Pair mobile device(s) to the vehicle. The
system may not work with all mobile
devices. See “Pairing”later in this section.
Vehicles with a Bluetooth system can use a
Bluetooth-capable mobile device with a
Hands-Free Profile to make and receive
phone calls. The infotainment system and
voice recognition are used to control the
system. The system can be used while the
ignition is on or in ACC/ACCESSORY. The
range of the Bluetooth system can be up to
9.1 m (30 ft). Not all mobile devices support
all functions and not all mobile devices work
with the Bluetooth system. See
my.chevrolet.com for more information
about compatible mobile devices.
Controls
Use the controls on the center stack and the
steering wheel to operate the Bluetooth
system.
Steering Wheel Controls
g: Press to answer incoming calls and start
voice recognition on your connected
Bluetooth mobile device.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
184 Infotainment System
3. Touch the information icon next to theconnected cell phone to display the cell
phone’s or mobile device’s information
display.
4. Touch Forget Device.
Linking to a Different Phone
To link to a different cell phone, the new
cell phone must be in the vehicle and paired
to the Bluetooth system. 1. Touch the Phone icon on the Home Page or the phone icon on the shortcut tray
near the bottom of the display.
2. Touch Phones.
3. Touch the new cell phone to link to from the not connected phone list. See “First
to Connect Paired Phones” and
“Secondary Phone” previously in this
section.
Switching to Handset or
Handsfree Mode
To switch between handset or
handsfree mode:
.While the active call is hands-free, touch
the Handset option to switch to the
handset mode.
The mute icon will not be available or
functional while Handset mode is active.
.While the active call is on the handset,
touch the Handset option to switch to the
hands-free mode.
Making a Call Using Contacts and Recent
Calls
Calls can be made through the Bluetooth
system using personal cell phone contact
information for all cell phones that support
the Phone Book feature. Become familiar
with the cell phone settings and operation.
Verify the cell phone supports this feature.
The Contacts menu accesses the phone book
stored in the cell phone.
The Recents menu accesses the recents call
list from your cell phone.
To make a call using the Contacts menu:
1. Touch the Phone icon on the Home Page.
2. Touch Contacts.
3. The Contacts list can be searched by using the first character. Touch A-Z on
the infotainment display to scroll
through the list of names.
Touch the name to call.
4. Touch the desired contact number to call.
To make a call using the Recents menu: 1. Touch Phone on the Home Page. 2. Touch Recents.
3. Touch the name or number to call.
Making a Call Using the Keypad
To make a call by dialing the numbers:
1. Touch the Phone icon on the Home Page.
2. Touch Keypad and enter a phone number.
3. Touch
#on the infotainment display to
start dialing the number.
Searching Contacts Using the Keypad
To search for contacts using the keypad:
1. Touch the Phone icon on the Home Page.
2. Touch Keypad and enter partial phone numbers or contact names using the
digits on the keypad to search.
Results will show on the right side of the
display. Touch one to place a call.
Accepting or Declining a Call
When an incoming call is received, the
infotainment system mutes and a ring tone
is heard in the vehicle.
Accepting a Call
There are two ways to accept a call:

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
Infotainment System 185
.Pressgon the steering wheel controls.
.Touch Answer on the infotainment
display.
Declining a Call
There are two ways to decline a call:
.Pression the steering wheel controls.
.Touch Ignore on the infotainment display.
Call Waiting
Call waiting must be supported on the
Bluetooth cell phone and enabled by the
wireless service carrier to work.
Accepting a Call
Press
gto answer, then touch Switch on
the infotainment display.
Declining a Call
Press
ito decline, then touch Ignore on
the infotainment display
Switching Between Calls (Call Waiting
Calls Only)
To switch between calls, touch Phone on the
Home Page to display Call View. While in
Call View, touch the call information of the
call on hold to change calls.
Three-Way Calling
Three-way calling must be supported on the
Bluetooth cell phone and enabled by the
wireless service carrier to work.
To start a three-way call while in a
current call:
1. In the Call View, touch Add Call to add another call.
2. Initiate the second call by selecting from Recents, Contacts, or Keypad.
3. When the second call is active, touch the merge icon to conference the three-way
call together.
Ending a Call
.Pression the steering wheel controls.
.Touch#on the infotainment display,
next to a call, to end only that call.
Dual Tone Multi-Frequency (DTMF) Tones
The in-vehicle Bluetooth system can send
numbers during a call. This is used when
calling a menu-driven phone system. Use the
Keypad to enter the number.
Apple CarPlay and Android Auto
If equipped, Android Auto and/or Apple
CarPlay capability may be available through
a compatible smartphone. If available, the
Android Auto and Apple CarPlay icons will
change from gray to color on the Home
Page of the infotainment display.
To use Android Auto and/or Apple CarPlay:
For Wired Phone Projection
1. Download the Android Auto app to your smartphone from the Google Play store.
There is no app required for Apple
CarPlay.
2. Connect your Android phone or Apple iPhone by using the factory-provided
phone USB cable and plugging into a
USB data port. For best performance, it is
highly recommended to use the device’s
factory-provided USB cable. Aftermarket
or third-party cables may not work.
3. When the phone is first connected to activate Apple CarPlay or Android Auto,
accept the terms and conditions on both
the infotainment system and the phone.
4. Follow the instructions on the phone.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
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Infotainment System 191
Apps
If equipped, touch and the following may
display:
.Update Apps Automatically: This allows
downloaded applications to be updated
automatically.
Touch the controls on the infotainment
display to disable or enable.
.About Apps: Touch to view the versions
of the shop software.
Audio
Depending on the current audio source,
different options will be available.
Touch and the following may display:
.Tone Settings: Touch to adjust Equalizer,
Fade/Balance, or Sound Mode. See
“Infotainment System Sound Menu” in
AM-FM Radio 0148.
.Auto Volume: This feature adjusts the
volume based on the vehicle speed.
Touch Off, Low, Medium-Low, Medium,
Medium-High, or High.
.Bose AudioPilot Noise Compensation
Technology (If Equipped): This feature
adjusts the volume based on the noise in
the vehicle and the speed.
Touch Off or On.
.Manage Favorites: Touch to display a list
of Audio, Mobile Devices, and Navigation
favorites.
Favorites can be moved, renamed,
or deleted.
To move, touch and hold the favorite, and
then drag up or down to rearrange the
position.
.Set Number of Audio Favorites: Touch to
select how many favorites pages can be
viewed from the audio application. The
Auto setting will automatically adjust this
number based on the number of favorites
you have saved. Touch Auto, 5, 10, 15, 20,
25, 30, 35, or 40.
.RDS: This allows the Radio Data System
(RDS) to be turned on or off.
Touch the controls on the infotainment
display to disable or enable.
.HD Radio: This allows HD Radio reception
to be turned on or off.
Touch the controls on the infotainment
display to disable or enable.
.Explicit Content Filter: This setting allows
access to explicit content SiriusXM
channels.
Touch Off or On.
.Manage Phones: Select to connect to a
different phone source, disconnect a
phone, or delete a phone.
.Reset Music Index: This allows the music
index to be reset if you are having
difficulty accessing all of the media
content on your device.
Touch Yes or No.
Climate
Touch and the following may display:
.Auto Fan Speed: This setting specifies the
amount of airflow when the climate
control fan setting is Auto Fan.
Touch Low, Medium, or High.
.Air Quality Sensor: This setting switches
the system into Recirculation Mode based
on the quality of the outside air.
Touch Off, Low Sensitivity, or High
Sensitivity.
.Auto Cooled Seats: This setting
automatically turns on and regulates the
ventilated seats when the cabin
temperature is warm.
Touch the controls on the infotainment
display to disable or enable.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
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Driving and Operating 227
interference to the Keyless Access system.
SeeRemote Keyless Entry (RKE) System
Operation 08.
To shift out of P (Park), the ignition must be
on or in Service Mode, and the brake pedal
must be applied.
{Warning
Turning off the vehicle while moving may
cause loss of power assist in the brake
and steering systems and disable the
airbags. While driving, only shut the
vehicle off in an emergency.
Stopping the Engine/LOCK/OFF (No Indicator
Lights) : When the vehicle is stopped, press
ENGINE START/STOP once to turn the
engine off.
If the vehicle is in P (Park), the ignition will
turn off, and Retained Accessory Power (RAP)
will remain active. See Retained Accessory
Power (RAP) 0229.
If the vehicle is not in P (Park), the ignition
will return to ACC/ACCESSORY and display
the message SHIFT TO PARK in the Driver
Information Center (DIC). When the vehicle is
shifted into P (Park), the ignition system will
turn off. The vehicle may have an electric steering
column lock. The lock is activated when the
ignition is turned off and either front door is
opened. A sound may be heard as the lock
actuates or releases. The steering column
lock may not release with the wheels turned
off center. If this happens, the vehicle may
not start. Move the steering wheel from left
to right while attempting to start the
vehicle. If this does not work, the vehicle
needs service.
If the vehicle must be shut off in an
emergency:
1. Brake using a firm and steady pressure. Do not pump the brakes repeatedly. This
may deplete power assist, requiring
increased brake pedal force.
2. Shift the vehicle to N (Neutral). This can be done while the vehicle is moving.
After shifting to N (Neutral), firmly apply
the brakes and steer the vehicle to a
safe location.
3. Come to a complete stop. Hold the brake pedal down and shift to P (Park). The
vehicle must be in P (Park) to turn the
ignition off.
4. Continue to hold the brake pedal down. 5. Set the parking brake. See
Electric
Parking Brake 0240.
6. Press ENGINE START/STOP once to turn the ignition off.
7. Release the brake pedal.
If the vehicle cannot be pulled over, and
must be shut off while driving, press and
hold ENGINE START/STOP for longer than
two seconds, or press twice in five seconds.
ACC/ACCESSORY (Amber Indicator Light) :
This mode allows some electrical accessories
to be used when the engine is off.
With the ignition off, pressing the button
one time without the brake pedal applied
will place the ignition system in ACC/
ACCESSORY.
The ignition will switch from ACC/
ACCESSORY to off after five minutes to
prevent battery rundown.
ON/RUN/START (Green Indicator Light) : This
mode is for driving and starting. With the
ignition off, and the brake pedal applied,
pressing the button once will turn the
ignition on. Once engine cranking begins,
release the button. Engine cranking will
continue until the engine starts. See Starting
the Engine 0228.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
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Driving and Operating 229
Stop/Start System
This vehicle has a Stop/Start system to shut
off the engine to help conserve fuel. It has
components designed for the increased
number of starts.
{Warning
The automatic engine Stop/Start feature
causes the engine to shut off while the
vehicle is still on. Do not exit the vehicle
before shifting to P (Park). The vehicle
may restart and move unexpectedly.
Always shift to P (Park), and then turn
the ignition off before exiting the vehicle.
Auto Engine Stop/Start
When the brakes are applied and the vehicle
is at a complete stop, the engine may turn
off. When stopped, the tachometer displays
AUTO STOP. See Tachometer0105. When
the brake pedal is released or the
accelerator pedal is pressed, the engine will
restart.
To maintain vehicle performance, other
conditions may cause the engine to
automatically restart before the brake pedal
is released. Auto Stops may not occur and/or Auto
Starts may occur because:
.The climate control settings require the
engine to be running to cool or heat the
vehicle interior.
.The vehicle battery charge is low.
.The vehicle battery has recently been
disconnected.
.Minimum vehicle speed has not been
reached since the last Auto Stop.
.The accelerator pedal is pressed.
.The engine or transmission is not at the
required operating temperature.
.The outside temperature is not in the
required operating range.
.The vehicle is shifted out of D (Drive) to
any gear other than P (Park).
.Tow/Haul Mode or other driver modes
have been selected.
.The vehicle is on a steep hill or grade.
.The driver door has been opened or the
driver seat belt has been unbuckled.
.The hood has been opened.
.The Auto Stop has reached the maximum
allowed time.
Auto Stop Disable Switch
Uplevel Shown, Others Similar
The automatic engine Stop/Start feature can
be disabled and enabled by pressing
h.
Auto Stop is enabled each time you start
the vehicle.
When
his illuminated, the system is
enabled.
Retained Accessory Power (RAP)
When the ignition is turned from on to off,
the following features (if equipped) will
continue to function for up to 10 minutes,
or until the driver door is opened. These
features will also work when the ignition is
in RUN or ACC/ACCESSORY:

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
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230 Driving and Operating
.Infotainment System
.Power Windows (during RAP this
functionality will be lost when any door
is opened)
.Sunroof (during RAP this functionality will
be lost when any door is opened)
.Auxiliary Power Outlet
.Audio System
.OnStar System
Shifting Into Park
{Warning
It can be dangerous to get out of the
vehicle if the vehicle is not in P (Park)
with the parking brake set. The vehicle
can roll. If you have left the engine
running, the vehicle can move suddenly.
You or others could be injured. To be
sure the vehicle will not move, even
when you are on fairly level ground, use
the steps that follow. If you are pulling a
trailer, seeDriving Characteristics and
Towing Tips 0280.
1. Hold the brake pedal down and set the parking brake. See Electric Parking Brake
0 240. 2. Press the P (Park) switch on the center
stack.
3. Press ENGINE START/STOP to turn the engine off.
If the vehicle is shifted into P (Park) on a
hill, the Electric Parking Brake (EPB) may
apply automatically. The driver may not be
able to release the EPB using the EPB
switch. It should automatically release when
the vehicle is shifted out of P (Park).
Leaving the Vehicle with the Engine
Running
{Warning
It can be dangerous to leave the vehicle
with the engine running. It could
overheat and catch fire.
It is dangerous to get out of the vehicle
if the vehicle is not in P (Park) with the
parking brake set. The vehicle can roll.
Do not leave the vehicle when the engine
is running. If you have left the engine
running, the vehicle can move suddenly.
You or others could be injured. To be
sure the vehicle will not move, even
when you are on fairly level ground, (Continued)
Warning (Continued)
always set the parking brake and shift
the vehicle to P (Park). SeeShifting Into
Park 0230. If you are towing a trailer,
see Driving Characteristics and Towing
Tips 0280.
If you have to leave the vehicle with the
engine running, the vehicle must be in
P (Park) with the parking brake set.
Confirm that the vehicle is in P (Park).
Shifting out of Park
This vehicle is equipped with an electronic
transmission.
To shift out of P (Park): 1. Ensure the engine is running.
2. Apply the brake pedal.
3. Press or pull the desired shift switch. For N (Neutral) press and hold the N (Neutral)
switch until the N indicator
illuminates red.
4. The P indicator will turn white and the gear indicator will turn red when the
vehicle is no longer in P (Park).

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
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232 Driving and Operating
Warning (Continued)
If unusual fumes are detected or if it is
suspected that exhaust is coming into the
vehicle:
.Drive it only with the windows
completely down.
.Have the vehicle repaired immediately.
Never park the vehicle with the engine
running in an enclosed area such as a
garage or a building that has no fresh air
ventilation.
Running the Vehicle While Parked
It is better not to park with the engine
running.
If the vehicle is left with the engine running,
follow the proper steps to be sure the
vehicle will not move. See Shifting Into Park
0 230 and
Engine Exhaust 0231.
If parking on a hill and pulling a trailer, see
Driving Characteristics and Towing Tips
0 280.
Automatic Transmission
The shift switches are on the center stack.
The selected gear position will illuminate red
on the shift switch, while all others will be
displayed in white. If the shift is not
immediate, as in very cold conditions, the
indicator on the shift switch may blink until
it is fully engaged.
The transmission does not operate when the
vehicle is off.
If the vehicle is in ACC/ACCESSORY, the
transmission can be shifted into P (Park). If ENGINE START/STOP is pressed twice while
at a relatively high speed, the engine will
turn off and the transmission will
automatically shift to N (Neutral). Once the
vehicle is stopped, P (Park) can be selected.
P :
This position locks the drive wheels. Use
P (Park) when starting the engine to prevent
the vehicle from moving easily.
{Warning
It is dangerous to get out of the vehicle
if the transmission is not in P (Park) with
the parking brake set. The vehicle
can roll.
Do not leave the vehicle when the engine
is running. If the engine has been left
running, the vehicle can move suddenly.
You or others could be injured. To be
sure the vehicle will not move, even
when on fairly level ground, always set
the parking brake and place the
transmission into P (Park). See Shifting
Into Park 0230 and
Driving Characteristics and Towing Tips
0 280.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
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Driving and Operating 233
This vehicle is equipped with an electronic
transmission. The R (Reverse) and D (Drive)
shift switches are designed to prevent
inadvertent shifting out of P (Park) unless
the ignition is on, and the brake pedal is
applied.
When the vehicle is stopped, press ENGINE
START/STOP to turn off the vehicle. The
transmission will shift to P (Park)
automatically.
The vehicle will not shift into P (Park) if it is
moving too fast. Stop the vehicle and shift
into P (Park).
To shift in and out of P (Park), seeShifting
Into Park 0230 and
Shifting out of Park 0230.
R : Use this gear to back up.
If the vehicle is shifted from either
R (Reverse) to D (Drive), or D (Drive) to
R (Reverse) while the speed is too high, the
vehicle will shift to N (Neutral). Reduce the
vehicle speed and try the shift again.
To shift into R (Reverse): 1. Bring the vehicle to a complete stop.
2. Pull the R (Reverse) switch on the center stack.
To shift out of R (Reverse): 1. Bring the vehicle to a complete stop.
2. Shift to the desired gear.
At low vehicle speeds, R (Reverse) can be
used to rock the vehicle back and forth to
get out of snow, ice, or sand without
damaging the transmission. See If the
Vehicle Is Stuck 0221.
N : In this position, the engine does not
connect with the wheels. To restart the
engine when the vehicle is already moving,
use N (Neutral) only.
{Warning
Shifting into a drive gear while the
engine is running at high speed is
dangerous. Unless your foot is firmly on
the brake pedal, the vehicle could move
very rapidly. You could lose control and
hit people or objects. Do not shift into a
drive gear while the engine is running at
high speed.
Caution
Shifting out of P (Park) or N (Neutral) with
the engine running at high speed may
damage the transmission. The repairs
(Continued)
Caution (Continued)
would not be covered by the vehicle
warranty. Be sure the engine is not
running at high speed when shifting the
vehicle.
Caution
The vehicle is not designed to stay in
N (Neutral) for extended periods of time.
It will automatically shift into P (Park).
To shift into N (Neutral), press the
N (Neutral) switch until the N indicator
is red.
To shift out of N (Neutral): 1. Bring the vehicle to a complete stop.
2. Shift to the desired gear.
Car Wash Mode
This vehicle includes a Car Wash Mode that
allows the vehicle to remain in N (Neutral)
for use in automatic car washes.
Car Wash Mode is not to be used for vehicle
towing. If the vehicle needs to be towed,
see Towing the Vehicle 0372

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
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Driving and Operating 235
2. Pull the D (Drive) switch on the centerstack.
To shift out of D (Drive): 1. Bring the vehicle to a complete stop.
2. Shift to the desired gear.
Downshifting the transmission in slippery
road conditions could result in skidding. See
“Skidding” underLoss of Control 0216.
Caution
Spinning the tires or holding the vehicle
in one place on a hill using only the
accelerator pedal may damage the
transmission. The repair will not be
covered by the vehicle warranty. If the
vehicle is stuck, do not spin the tires.
When stopping on a hill, use the brakes
to hold the vehicle in place.
Manual Mode
Electronic Range Select (ERS) Mode
ERS or manual mode allows for the selection
of the range of gear positions. Use this
mode when driving downhill or towing a
trailer to limit the top gear and vehicle
speed. The shift position indicator within the
Driver Information Center (DIC) will display a
number next to the L indicating the highest
available gear under manual mode and the
driving conditions when manual mode was
selected.
To use this feature:
1. With the vehicle in D (Drive), press the L (Low) button. 2. Press the plus or minus button to
increase or decrease the gear range
available.
When shifting to L (Low), the transmission
will shift to a preset lower gear range. For
this preset range, the highest gear available
is displayed next to the L in the DIC. See
Driver Information Center (DIC) 0119. All
gears below that number are available to
use. For example, when 4 (Fourth) is shown
next to the L, 1 (First) through 4 (Fourth)
gears are shifted automatically. To shift to
5 (Fifth) gear, press the + (Plus) button or
shift into D (Drive).
L (Low) will prevent shifting to a lower gear
range if the engine speed is too high.
If vehicle speed is not reduced within the
time allowed, the lower gear range shift will
not be completed. Slow the vehicle, then
press the −(Minus) button to the desired
lower gear range.
While using ERS, cruise control can be used.
Tow/Haul Mode
The Tow/Haul Mode adjusts the
transmission shift pattern to reduce shift
cycling. This provides increased performance,
vehicle control, and enhanced transmission
and engine cooling when driving down steep