emergency towing CHEVROLET TAHOE 2009 3.G Owners Manual

Total vehicle reserve capacity is the difference between
your GVWR and the weight of your vehicle with full
fuel and passengers. It is the amount of weight you can
add to your vehicle before reaching your GVWR.
Keep in mind that reserve capacity numbers are
intended as a guide when selecting the amount of
equipment or cargo your vehicle can carry. If you are
unsure of your vehicle’s front, rear, or total weight, go to
a weigh station and weigh your vehicle. Your
dealer/retailer can also help you with this.
The total vehicle reserve capacity for your vehicle can
be found in the lower right corner of the Certication/Tire
label as shown previously.
See your dealer/retailer for additional advice and
information about using a snow plow on your vehicle.
Also, seeLoading the Vehicle on page 4-33.
Emergency Roof Lamp Provisions
Vehicles with the RPO VYU snow plow prep package
also have an emergency roof lamp provision package,
RPO TRW. Wiring for the emergency roof lamp is
provided above the overhead console. SeeAuxiliary
Roof Mounted Lamp on page 3-18for switch location.
Towing
Towing Your Vehicle
To avoid damage, the disabled vehicle should be towed
with all four wheels off the ground. Consult your
dealer/retailer or a professional towing service if the
disabled vehicle must be towed. SeeRoadside
Assistance Program on page 7-7.
To tow the vehicle behind another vehicle for
recreational purposes (such as behind a motorhome),
see “Recreational Vehicle Towing” following.
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If No Steam Is Coming From The
Engine Compartment
The ENGINE OVERHEATED STOP ENGINE or the
ENGINE OVERHEATED IDLE ENGINE message, along
with a low coolant condition, can indicate a serious
problem.
If you get an engine overheat warning, but see or
hear no steam, the problem may not be too serious.
Sometimes the engine can get a little too hot when you:
Climb a long hill on a hot day.
Stop after high-speed driving.
Idle for long periods in traffic.
Tow a trailer. SeeTowing a Trailer on page 4-50.
If you get the ENGINE OVERHEATED STOP ENGINE or
the ENGINE OVERHEATED IDLE ENGINE message
with no sign of steam, try this for a minute or so:
If the overheat warning is displayed with no sign of
steam:
1. Turn the air off.
2. Turn the heater on to the highest temperature and
to the highest fan speed. Open the windows as
necessary.
3. In heavy traffic, let the engine idle in N (Neutral)
while stopped. If it is safe to do so, pull off the
road, shift to P (Park) or N (Neutral) and let
the engine idle.If the temperature overheat gage is no longer in the
overheat zone or an overheat warning no longer displays,
the vehicle can be driven. Continue to drive the vehicle
slow for about 10 minutes. Keep a safe vehicle distance
from the car in front of you. If the warning does not come
back on, continue to drive normally.
If the warning continues, pull over, stop, and park the
vehicle right away.
If there is no sign of steam, idle the engine for
three minutes while parked. If the warning is still
displayed, turn off the engine until it cools down.
Also, see “Overheated Engine Protection Operating
Mode” later in this section.Overheated Engine Protection
Operating Mode
If an overheated engine condition exists and the
ENGINE POWER IS REDUCED message is displayed,
an overheat protection mode which alternates ring
groups of cylinders helps prevent engine damage. In this
mode, you will notice a loss in power and engine
performance. This operating mode allows the vehicle to
be driven to a safe place in an emergency. Driving
extended miles (km) and/or towing a trailer in the
overheat protection mode should be avoided.
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Battery Jump Start:Service is provided to jump
start a dead battery.
Trip Interruption Benets and Assistance:If your
trip is interrupted due to a warranty failure, incidental
expenses may be reimbursed during the 5 years/
100,000 miles (160 000 km) Powertrain warranty
period. Items considered are hotel, meals, and
rental car.
Services Not Included in Roadside
Assistance
Impound towing caused by violation of any laws.
Legal nes.
Mounting, dismounting or changing of snow tires,
chains, or other traction devices.
Towing or services for vehicles driven on a
non-public road or highway.
Services Specic to Canadian
Purchased Vehicles
Fuel delivery:Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may be restricted.
Propane and other fuels are not provided through
this service.
Lock-Out Service:Vehicle registration is required.
Trip Routing Service:Detailed maps of North
America are provided when requested either with
the most direct route or the most scenic route. There
is a limit of six requests per year. Additional travel
information is also available. Allow three weeks for
delivery.
Trip Interruption Benets and Assistance:Must
be over 250 kilometres from where your trip was
started to qualify. General Motors of Canada Limited
requires pre-authorization, original detailed receipts,
and a copy of the repair orders. Once authorization
has been received, the Roadside Assistance advisor
will help you make arrangements and explain how to
receive payment.
Alternative Service:If assistance cannot be
provided right away, the Roadside Assistance
advisor may give you permission to get local
emergency road service. You will receive payment,
up to $100, after sending the original receipt to
Roadside Assistance. Mechanical failures may be
covered, however any cost for parts and labor for
repairs not covered by the warranty are the owner
responsibility.
7-9

If a Crash Occurs
Here is what to do if you are involved in a crash.
Check to make sure that you are all right. If you
are uninjured, make sure that no one else in
your vehicle, or the other vehicle, is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your vehicle
only if its position puts you in danger or you are
instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-7for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable
with their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
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