steps CHEVROLET TAHOE 2019 Service Manual

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
422 Customer Information
STEP TWO :If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
. Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
Customer Information 423
STEP THREE—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-12460269) - 2019 - CRC - 9/11/18
454 Index
Mirrors (cont'd)Folding . . . . . . . . . . . . . . . . . . . . . . . . . 57
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 58
Manual Rearview . . . . . . . . . . . . . . . 59
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Tilt in Reverse . . . . . . . . . . . . . . . . . . 59
Mirrors, Interior Rearview . . . . . . . . 59
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 357
N
Navigation
Connected Services . . . . . . . . . . 443
Net, Convenience . . . . . . . . . . . . . . 131
New Vehicle Break-In . . . . . . . . . . . 219
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . 149
Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 206
Driving . . . . . . . . . . . . . . . . . . . . . . . . 206
Recovery . . . . . . . . . . . . . . . . . . . . . 205
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 309
Engine Oil Life System . . . . . . . .311
Engine Oil Pressure Gauge . . . 150
Older Children, Restraints . . . . . . 107
Online Owner Center . . . . . . . . . . . 424
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 434 OnStar Additional
Information . . . . . . . . . . . . . . . . . . . . 437
OnStar Emergency . . . . . . . . . . . . . 436
OnStar Overview . . . . . . . . . . . . . . . 435
OnStar Security . . . . . . . . . . . . . . . . 437
Operation Fog Lamps . . . . . . . . . . . . . . . . . . . 188
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . 139
Overheating, Engine . . . . . . . . . . . . 321
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . 228
Shifting Out of . . . . . . . . . . . . . . . . 229
Park Assist . . . . . . . . . . . . . . . . . . . . . 261
Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . 245
Brake and P (Park)Mechanism Check . . . . . . . . . . 329
Extended . . . . . . . . . . . . . . . . . . . . . 230
Over Things That Burn . . . . . . . 229
Parking or Backing Assistance Systems . . . . . . . . . . 261
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 154
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 200 Passenger Sensing System . . . . 100
Perchlorate Materials
Requirements, California . . . . . . 301
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 172
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 45
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Outlets . . . . . . . . . . . . . . . . . . . . . . . 139
Protection, Battery . . . . . . . . . . . . 191
Retained Accessory (RAP) . . . 227
Seat Adjustment . . . . . . . . . . . . . . . . 67
Steering Fluid . . . . . . . . . . . . . . . . . 323
Windows . . . . . . . . . . . . . . . . . . . . . . . 60
Power Assist Steps . . . . . . . . . . . . . . 52
Pregnancy, Using Seat Belts . . . . 91
Privacy Vehicle Data Recording . . . . . . . 433
Program Courtesy Transportation . . . . . . 427
Prohibited Fuels . . . . . . . . . . . . . . . . 274
Proposition
65 Warning,
California . . . . . . . . . . . .301, 326, 381, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 431

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-12460269) - 2019 - CRC - 9/11/18
456 Index
Seats (cont'd)Memory . . . . . . . . . . . . . . . . . . . . . . . . . 70
Power Adjustment, Front . . . . . . . 67
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Reclining Seatbacks . . . . . . . . . . . . 68
Second Row . . . . . . . . . . . . . . . . . . . . 75
Third Row Seat . . . . . . . . . . . . . . . . . 79
Second Row Seats . . . . . . . . . . . . . . 75
Securing Child Restraints . . . . . . . . . . .122, 124, 125
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . 161
OnStar . . . . . . . . . . . . . . . . . . . . . . . 437
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 53
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 53
Service . . . . . . . . . . . . . . . . . . . . . . . . . 201 Accessories andModifications . . . . . . . . . . . . . . . . 301
Doing Your Own Work . . . . . . . . 302
Maintenance Records . . . . . . . . 416
Maintenance, General Information . . . . . . . . . . . . . . . . . . 401
Parts Identification Label . . . . . 417
Scheduling Appointments . . . . . 427
Services Special Application . . . . . . . . . . . 409
Servicing the Airbag . . . . . . . . . . . . 105 Shift Lock Control Function
Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 329
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 228
Out of Park . . . . . . . . . . . . . . . . . . . 229
Side Blind Zone Alert (SBZA) . . . 269
Signals, Turn and
Lane-Change . . . . . . . . . . . . . . . . . 187
Special Application Services . . . . 409
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 418
Speedometer . . . . . . . . . . . . . . . . . . . 149
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 159
Start Assist, Hill . . . . . . . . . . . . . . . . . 246
Start Vehicle, Remote . . . . . . . . . . . 43
Starter Switch Check . . . . . . . . . . . 328
Starting the Engine . . . . . . . . . . . . . 224
Steering . . . . . . . . . . . . . . . . . . . . . . . . 205 Fluid, Power . . . . . . . . . . . . . . . . . . 323
Heated Wheel . . . . . . . . . . . . . . . . 135
Wheel Adjustment . . . . . . . . . . . . 134
Wheel Controls . . . . . . . . . . . . . . . 135
Steps
Power Assist . . . . . . . . . . . . . . . . . . . 52
Stoplamps and Back-up Lamps Bulb Replacement . . . . . . . . . . . . 335 Storage
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Storage Areas Armrest . . . . . . . . . . . . . . . . . . . . . . . 129
Center Console . . . . . . . . . . . . . . . 130
Convenience Net . . . . . . . . . . . . . 131
Floor Console . . . . . . . . . . . . . . . . 131
Glove Box . . . . . . . . . . . . . . . . . . . . 128
Instrument Panel . . . . . . . . . . . . . 128
Roof Rack System . . . . . . . . . . . . 131
Sunglasses . . . . . . . . . . . . . . . . . . . 129
Storage Compartments . . . . . . . . . 128
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 214
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 62
Sunglass Storage . . . . . . . . . . . . . . . 129
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward Collision
Alert (FCA) . . . . . . . . . . . . . . . . . . 265
Infotainment . . . . . . . . . . . . . 193, 434
Roof Rack . . . . . . . . . . . . . . . . . . . . 131
Systems
Driver Assistance . . . . . . . . . . . . . 259