CHEVROLET TRACKER 1993 Owners Manual
Manufacturer: CHEVROLET, Model Year: 1993, Model line: TRACKER, Model: CHEVROLET TRACKER 1993Pages: 339, PDF Size: 15.75 MB
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DATE ODOMETER
READING SERVICED BY MAINTENANCE PERFORMED
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Maintenance Schedule
Section E: Maintenance Record (Cont.)
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I
Part 8
Here you will find out how to
contact Chevrolet/Geo
if you
need assistance. This part also
tells you
how to obtain service
publications and
how to report
any safety defects.
Customer Assistance
Information
Customer Satisfaction Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 12
GM Participation in Better Business Bureau MediatiodArbitration Program
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 13
Reporting Safety Defects to the United States Government . . . . . . . . . . , . . . . . . .3 15
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . . . . . . .3 16
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 16
Chevrolet/Geo Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 17
Service Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 18
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Customer Assistance Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and
Chevrolet/Geo. Normally, any problems
with
the sales transaction or the
operation of your vehicle will be
resolved by your dealer’s Sales or
Service Departments. Sometimes,
however, despite the best intentions of
all concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE - Discuss your problem
with a member of dealership
management. Complaints can often be
quickly resolved at that level.
If the matter has already been reviewed with
the Sales, Service, or Parts Manager,
contact
the owner of the dealership or
the General Manager.
STEP TWO - If after contacting a
member of Dealership Management, it
appears your problem cannot be
resolved by the dealership without
further help, contact the Chevrolet/Geo
Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM
of Canada Customer Assistance Center
in Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
In Mexico, call 254-1 7-86, In Puerto
Rico or
U.S. Virgin Islands, call
1-809-763-13 15. In all other overseas
locations, contact GM International
Export Sales in Canada by calling
For prompt assistance, please have
the
following information available to give
the Customer Assistance Representative:
Your name, address, telephone
Vehicle Identification Number (This is
available from the vehicle registration
or title, or the plate attached
to the
left top of
the instrument panel and
visible through the windshield.)
1-416-644-41 12.
number
Dealership name and location
Vehicle delivery date and present
mileage
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Nature of problem
In order to give your inquiry prompt
attention, please call the toll-free
number listed above. However, if you
wish to write Chevrolet/Geo, write to:
Chevrolet/Geo
Customer Assistance Center
P.O. Box 7047
Troy, MI 48007-7047
A listing of all Chevrolet/Geo Branch
Offices and offices outside the
U.S.
which can assist you can also be found
in
the warranty booklet.
When contacting Chevrolet/Geo, please
remember that your problem will likely
be resolved
in the dealership, using the dealership’s facilities, equipment
and
personnel. That is why
we suggest you
follow Step One first
if you have a
problem.
Customer Assistance for the Hearing
or Speech Impaired
To assist owners who have hearing
difficulties, Chevrolet/Geo has installed
special TDD (Telecommunication
Devices for the Deaf) equipment
in its
Customer Assistance Center. Any
hearing or speech impaired customer
who has access to a TDD or a
conventional teletypewriter (TTY) can
communicate with Chevrolet/Geo by
dialing: 1-800-TDD-CHEV (TDD users
in Canada can dial 1-800-263-3830.)
GM Participation in
Better Business Bureau
Medaon/Arbitrutiotration
Program *
General Motors reserves the right to
change eligibility limitations and/or to
discontinue its participation in this
program.
Our experience has shown that the
Customer Satisfaction Procedure
described earlier in this part has been
very successful in achieving customer
satisfaction. However, if you have not
been substantially satisfied,
Chevrolet/Geo wants you to be aware of
GM’s voluntary participation in a
no-charge mediatiodarbitration program
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Customer Assistance Information
called BBB AUTO LINE. This program
is administered by
the Council of Better
Business Bureaus through local Better
Business Bureaus. The program can
resolve individual disputes involving
vehicle repairs and
the interpretation of
your New Vehicle Limited Warranty.
We prefer that you not resort to BBB
AUTO LINE until after a final decision
is made under the Customer Satisfaction
Procedure. However, you may file a
claim at any time by contacting your
local Better Business Bureau (BBB) at
the following toll-free number:
1-800-955-5 100. For further information
about filing a claim, you may also write
to: BBB AUTO
LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
In order to file a claim, you will have to
provide your name and address, the
vehicle identification number (VIN) of
your vehicle, and a statement
of the
nature of your complaint. BBB staff may
try to help resolve your dispute through
mediation. If mediation
is not
successful, or if you
do not wish to
participate in mediation, eligible
customers may present their case to an
impartial third-party arbitrator at an
informal hearing. The arbitrator
will
render a decision in your case, which
you may accept or reject. If
you accept
a valid arbitrator decision, GM will be
bound by that decision. The entire
dispute settlement process should
ordinarily take about
40 days from the
time you file your complaint to
the time
a decision is rendered (or
47 days if you
did not first contact your dealer or
Chevrolet/Geo).
We encourage you to use this program
before or instead of resorting to the
courts. We believe it offers advantages
over courts in most jurisdictions because
it is fast, free of charge, and informal
(lawyers are not usually present,
although you may retain one at your
..I 31 4
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expense if you choose). Arbitrators
make decisions based on the principles
of fairness and equity, and are not
required to duplicate
the functions of
courts by strictly applying state or
federal law. If you wish to go to court,
however, we do not require that you
first
file a claim with BBB AUTO
LINE** unless state law provides
otherwise. Whatever your preference
may be, remember that if you are
unhappy
with the results of BBB AUTO
LINE, you can still go to court because
an arbitrator's decision is binding on
GM but not
on you, unless you accept
it.
Eligibility is limited by vehicle
agelmileage and other factors. For
further information concerning the
program, call
BBB at 1-800-955-5 100.
You may also contact the Chevrolet/Geo
Customer Assistance Center by calling
1-800-222-1020.
*This program may not be available
in
all states, depending on state law.
Canadian owners refer to your
warranty booklet.
a claim with BBB AUTO LINE
before resorting to state-operated
procedures (including court).
**Some
states may require that you file
rn Repo&'ng Safety Defects
to the United States
Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA),
in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if it
finds that a safety defect exists in a
group
of vehicles, it may order a recall
and remedy campaign. However,
NHTSA cannot become involved
in
individual problems between you, your
dealer. or General Motors.
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Customer Assistance Information
... 31 6
To contact NHTSA, you may either call
the Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123 in the
Washington,
D.C. area) or write to:
NHTSA
U . S . Department of Transportation
Washington D.C.
20590
You can also obtain other information
about motor vehicle safety from the
Hotline.
Reportirzg Safety Defects
to the Canadian
Government
If you live in Canada, and you believe
that your vehicle has a safety defect,
you should immediately notify Transport
Canada, in addition to notifying General
Motors of Canada Limited.
You may
write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in
a situation like
this, we certainly hope you’ll notify us.
Please call
us at 1-800-222-1020, or
write:
Chevrolet/Geo
Customer Assistance Center
P.O. Box 7047
Troy, Michigan 48007-7047
In Canada, please call us at
1-800-263-3777 (English) or
1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
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L
rn Chevrolet/Geo Roadside
Assistance
Program
To enhance Chevrolet/Geo’s strong
commitment to customer satisfaction,
Chevrolet/Geo
is excited to announce
the establishment of the Chevrolet/Geo
Roadside Assistance Center. As the
owner of a 1993 Chevrolet/Geo,
membership
in Roadside Assistance is
free.
Roadside Assistance is available 24
hours a day, 365 days a year, by calling
This toll-free number will provide you
over-the-phone roadside assistance with
minor mechanical problems.
If your
problem cannot be resolved over the
phone, our advisors have access to a
1
-800-CHEV USA
( 1-800-243-8872). nationwide networ
.k of ( jealer
recommended service providers. The
following services are available:
Towing
Locksmith
Tire Repair
Glass Replacement
Rental car or taxi
Additional services as necessary
The Roadside Assistance Center uses
companies that will provide you with
quality and priority service. When
roadside services are required, our
advisors will explain any payment
obligations that may be incurred for
utilizing outside services. For
prompt assistance when calling,
please have the following available
to
give to the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
Telephone number where you can be
Vehicle mileage
Description of problem
reached
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Customer Assistance Information
Please refer to the Roadside Assistance
brochure inside your portfolio for
full
program details.
In Canada please consult your GM
dealer regarding availability of Roadside Assistance.
Service Publications
Information on how to obtain Product
Service Publications and Indexes as
described below
is applicable only in the
fifty U.S. states (and the District of
Columbia) and
only for cars and light
trucks with GVWR less than
10,OOO
pounds (4 536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes
can be obtained by writing to:
General Motors
of Canada Limited
Service Publications Department
1908 Colonel Sam Dr.
Oshawa, Ontario
L1H 8P7
Chevrolet/Geo regularly sends its
dealers useful service bulletins about Chevrolet/Geo products.
Chevrolet/Geo
monitors product performance in the
field. We then prepare bulletins for
servicing
our products better. Now, you
can get these bulletins too.
Bulletins cover various subjects. Some
pertain to the proper use and care of
your vehicle. Some describe costly
repairs. Others describe inexpensive
repairs which, if done on time with the
latest parts, may avoid future costly
repairs. Some bulletins tell a technician
how to repair a new or unexpected
condition. Others describe a quicker way
to fix your vehicle. They can help a
technician service your vehicle better.
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