mileage CHEVROLET TRACKER 1996 Owner's Guide

For prompt assistance, please have the following information available to give the Customer
Assistance Representative:
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Your name, address, hqme and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left
of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage
you to call us so we can give your inquiry
prompt attention. However, if you wish to write
Chevrolet/Geo, write to:
Chevrolet/Geo Customer Assistance Center
P.O. Box 7047
Troy, MI 48007-7047 Refer to your
Warranty and Owner Assistance
Information booklet for addresses of Canadian and
GM Overseas offices.
When contacting Chevrolet/Geo, please remember that
your concern will likely be resolved by the dealer, using
the dealer’s facilities, equipment and personnel. That
is
why we suggest you follow Step One first if you have
a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet/Geo
has TTY equipment available at its
Customer Assistance Center. Any TTY user can
communicate with Chevrolet/Geo
by dialing:
1-800-833-CHEV. (TTY users in Canada can dial
1-800-263-3830.)
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FREE Flat Tire Service (spare installed on the road)
FREE Jump Start (at home or on the road)
FREE Fuel Delivery ($5 of fuel delivered on
the road)
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered in conjunction with the
coverage provided by the BUMPER-TO-BUMPER
New Vehicle Limited Warranty to eligible purchasers
of
1996 Chevrolet/Geo passenger car and light duty trucks.
(Please see your selling dealer for details.)
Note:
Courtesy Care is available to Retail and Retail Lease
Customers operating 1996 and newer Chevrolet/Geo
vehicles for a period
of 36 months/36,000 miles. All
Courtesy Care services must be pre-arranged by
Chevrolet/Geo Roadside or dealer Service Management.
Basic Care and Courtesy Care are not part of or
included in the coverage provided
by the New Vehicle
Limited Warranty. Chevrolet/Geo reserves the right to
modify or discontinue
Basic Care and Courtesy Care
at any time. For complete
program details, see your Chevrolet/Geo
dealer to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available to give to the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
Telephone number where you can be reached
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Description of problem
Please refer to the Roadside Assistance brochure
inside your owner information portfolio for full
program details.
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To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN)
and a stxternent of the nature of your complaint.
Eligibility
is limited by vehicle age and mileage, and
other factors.
We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE, but you
may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Chevrolet/Geo. If
this mediation is
unsuccessful,
an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will maKe a decision which you may
accept or reject.
If you accept the decision, GM will be
bound
by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time
you file a claim until a decision is made.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately
inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group
of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at
1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
Some state
laws may require you to use this program
before filing a claim with a state-run arbitration program
or
in the courts. For further information, contact the
BBB at 1-800-955-5100 or the Chevrolet/Geo Customer
Assistance Center at 1-800-222- 1020.
NHTSA, U.S. Department of Transportation
Washington,
D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
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