ESP CHEVROLET TRAVERSE 2011 1.G Owner's Manual

Black plate (52,1)Chevrolet Traverse Owner Manual - 2011
9-52 Driving and Operating
Maintenance When Trailer
Towing
The vehicle needs service more
often when pulling a trailer. See this
manual's Maintenance Schedule or
Index for more information. Things
that are especially important in
trailer operation are automatic
transmission fluid, engine oil, axle
lubricant, belts, cooling system and
brake system. Inspect these before
and during the trip.
Check periodically to see that all
hitch nuts and bolts are tight.
Engine Cooling When Trailer
Towing
The cooling system may temporarily
overheat during severe operating
conditions. SeeEngine Overheating
on page 10‑18.
Trailer Towing
Three important considerations
have to do with weight:
.The weight of the trailer
.The weight of the trailer tongue
.The total weight on the
vehicle's tires
Weight of the Trailer
How heavy can a trailer safely be?
Speed, altitude, road grades,
outside temperature, special
equipment, and the amount of
tongue weight the vehicle can carry
must be considered. See “Weight of
the Trailer Tongue” later in this
section for more information. Maximum trailer weight is calculated
assuming only the driver is in the
tow vehicle and it has all the
required trailering equipment.
The weight of additional optional
equipment, passengers and cargo in
the tow vehicle must be subtracted
from the maximum trailer weight.
Use the following chart to determine
how much the vehicle can weigh,
based upon the vehicle model
and options.

Black plate (42,1)Chevrolet Traverse Owner Manual - 2011
10-42 Vehicle Care
Belt:A rubber coated layer of
cords that is located between
the plies and the tread. Cords
may be made from steel or other
reinforcing materials.
Bead
:The tire bead contains
steel wires wrapped by steel
cords that hold the tire onto
the rim.
Bias Ply Tire
:A pneumatic tire
in which the plies are laid at
alternate angles less than
90 degrees to the centerline of
the tread.
Cold Tire Pressure
:The
amount of air pressure in a tire,
measured in psi (pounds per
square inch) or kPa (kilopascal)
before a tire has built up heat
from driving. See Tire Pressure
on page 10‑44.
Curb Weight
:The weight of a
motor vehicle with standard and
optional equipment including the maximum capacity of fuel, oil,
and coolant, but without
passengers and cargo.
DOT Markings
:A code molded
into the sidewall of a tire
signifying that the tire is in
compliance with the U.S.
Department of Transportation
(DOT) motor vehicle safety
standards. The DOT code
includes the Tire Identification
Number (TIN), an alphanumeric
designator which can also
identify the tire manufacturer,
production plant, brand, and
date of production.
GVWR
:Gross Vehicle Weight
Rating. See Vehicle Load Limits
on page 9‑12.
GAWR FRT
:Gross Axle Weight
Rating for the front axle. See
Vehicle Load Limits
on
page 9‑12
. GAWR RR
:Gross Axle Weight
Rating for the rear axle. See
Vehicle Load Limits
on
page 9‑12
.
Intended Outboard Sidewall
:
The side of an asymmetrical tire,
that must always face outward
when mounted on a vehicle.
Kilopascal (kPa)
:The metric
unit for air pressure.
Light Truck (LT‐Metric) Tire
:A
tire used on light duty trucks and
some multipurpose passenger
vehicles.
Load Index
:An assigned
number ranging from 1 to 279
that corresponds to the load
carrying capacity of a tire.
Maximum Inflation Pressure
:
The maximum air pressure to
which a cold tire can be inflated.
The maximum air pressure is
molded onto the sidewall.

Black plate (46,1)Chevrolet Traverse Owner Manual - 2011
10-46 Vehicle Care
Each tire, including the spare
(if provided), should be checked
monthly when cold and inflated to
the inflation pressure recommended
by the vehicle manufacturer on the
vehicle placard or tire inflation
pressure label. (If your vehicle has
tires of a different size than the size
indicated on the vehicle placard or
tire inflation pressure label, you
should determine the proper tire
inflation pressure for those tires.)
As an added safety feature, your
vehicle has been equipped with a
tire pressure monitoring system
(TPMS) that illuminates a low tire
pressure telltale when one or
more of your tires is significantly
under‐inflated.
Accordingly, when the low tire
pressure telltale illuminates, you
should stop and check your tires as
soon as possible, and inflate them
to the proper pressure. Driving on a
significantly under‐inflated tire
causes the tire to overheat and can
lead to tire failure. Under‐inflation
also reduces fuel efficiency andtire tread life, and may affect the
vehicle's handling and stopping
ability.
Please note that the TPMS is
not a substitute for proper tire
maintenance, and it is the driver's
responsibility to maintain correct tire
pressure, even if under‐inflation has
not reached the level to trigger
illumination of the TPMS low tire
pressure telltale.
Your vehicle has also been
equipped with a TPMS malfunction
indicator to indicate when the
system is not operating properly.
The TPMS malfunction indicator is
combined with the low tire pressure
telltale. When the system detects a
malfunction, the telltale will flash for
approximately one minute and then
remain continuously illuminated.
This sequence will continue upon
subsequent vehicle start‐ups as
long as the malfunction exists.
When the malfunction indicator is
illuminated, the system may not be
able to detect or signal low tire
pressure as intended. TPMS
malfunctions may occur for a variety
of reasons, including the installation
of replacement or alternate tires or
wheels on the vehicle that prevent
the TPMS from functioning properly.
Always check the TPMS malfunction
telltale after replacing one or more
tires or wheels on your vehicle to
ensure that the replacement or
alternate tires and wheels allow the
TPMS to continue to function
properly.
See
Tire Pressure Monitor
Operation
on page 10‑47for
additional information.
Federal Communications
Commission (FCC) and
Industry Canada
See Radio Frequency Statementon
page 13‑19for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-210/220/310.

Black plate (55,1)Chevrolet Traverse Owner Manual - 2011
Vehicle Care 10-55
Uniform Tire Quality
Grading
Quality grades can be found
where applicable on the tire
sidewall between tread shoulder
and maximum section width.
For example:
Treadwear 200 Traction AA
Temperature A
The following information relates
to the system developed by the
United States National Highway
Traffic Safety Administration
(NHTSA), which grades tires by
treadwear, traction, and
temperature performance.
This applies only to vehicles
sold in the United States. The
grades are molded on the
sidewalls of most passenger car
tires. The Uniform Tire QualityGrading (UTQG) system does
not apply to deep tread,
winter-type snow tires,
space-saver, or temporary use
spare tires, tires with nominal
rim diameters of 10 to 12 inches
(25 to 30 cm), or to some
limited-production tires.
While the tires available on
General Motors passenger cars
and light trucks may vary with
respect to these grades, they
must also conform to federal
safety requirements and
additional General Motors Tire
Performance Criteria (TPC)
standards.
All Passenger Car Tires Must
Conform to Federal Safety
Requirements In Addition To
These Grades.
Treadwear
The treadwear grade is a
comparative rating based on the
wear rate of the tire when tested
under controlled conditions on a
specified government test
course. For example, a tire
graded 150 would wear one and
a half (1½) times as well on the
government course as a tire
graded 100. The relative
performance of tires depends
upon the actual conditions of
their use, however, and may
depart significantly from the
norm due to variations in driving
habits, service practices and
differences in road
characteristics and climate.

Black plate (56,1)Chevrolet Traverse Owner Manual - 2011
10-56 Vehicle Care
Traction–AA, A, B, C
The traction grades, from
highest to lowest, are AA, A, B,
and C. Those grades represent
the tire's ability to stop on wet
pavement as measured under
controlled conditions on
specified government test
surfaces of asphalt and
concrete. A tire marked C may
have poor traction performance.
Warning: The traction grade
assigned to this tire is based on
straight-ahead braking traction
tests, and does not include
acceleration, cornering,
hydroplaning, or peak traction
characteristics. Temperature
–A, B, C
The temperature grades are
A (the highest), B, and C,
representing the tire's resistance
to the generation of heat and its
ability to dissipate heat when
tested under controlled
conditions on a specified indoor
laboratory test wheel. Sustained
high temperature can cause the
material of the tire to degenerate
and reduce tire life, and
excessive temperature can lead
to sudden tire failure. The grade
C corresponds to a level of
performance which all
passenger car tires must meet
under the Federal Motor Safety
Standard No. 109. Grades B and
A represent higher levels of
performance on the laboratory
test wheel than the minimum
required by law. Warning: The
temperature grade for this tire is
established for a tire that is properly inflated and not
overloaded. Excessive speed,
underinflation, or excessive
loading, either separately or in
combination, can cause heat
buildup and possible tire failure.
Wheel Alignment and Tire
Balance
The tires and wheels on the vehicle
were aligned and balanced carefully
at the factory to give the longest tire
life and best overall performance.
Adjustments to wheel alignment and
tire balancing will not be necessary
on a regular basis. However, if there
is unusual tire wear or the vehicle
pulls to one side or the other, the
alignment should be checked. If the
vehicle vibrates when driving on a
smooth road, the tires and wheels
might need to be rebalanced. See
your dealer for proper diagnosis.

Black plate (58,1)Chevrolet Traverse Owner Manual - 2011
10-58 Vehicle Care
Tire Chains
{WARNING
Do not use tire chains. There is
not enough clearance. Tire chains
used on a vehicle without the
proper amount of clearance can
cause damage to the brakes,
suspension or other vehicle parts.
The area damaged by the tire
chains could cause you to lose
control of the vehicle and you or
others may be injured in a crash.(Continued)
WARNING (Continued)
Use another type of traction
device only if its manufacturer
recommends it for use on the
vehicle and tire size combination
and road conditions. Follow that
manufacturer's instructions. To
help avoid damage to the vehicle,
drive slowly, readjust or remove
the device if it is contacting the
vehicle, and do not spin the
vehicle's wheels. If you do find
traction devices that will fit, install
them on the front tires.
If a Tire Goes Flat
It is unusual for a tire to blowout
while you are driving, especially if
you maintain your vehicle's tires
properly. If air goes out of a tire, it is
much more likely to leak out slowly.
But if you should ever have a
blowout, here are a few tips about
what to expect and what to do:
If a front tire fails, the flat tire
creates a drag that pulls the vehicle
toward that side. Take your foot off
the accelerator pedal and grip the
steering wheel firmly. Steer to
maintain lane position, and then
gently brake to a stop, well off the
road, if possible.
A rear blowout, particularly on a
curve, acts much like a skid and
may require the same correction
you would use in a skid. In any rear
blowout remove your foot from the
accelerator pedal. Get the vehicle
under control by steering the way
you want the vehicle to go.

Black plate (1,1)Chevrolet Traverse Owner Manual - 2011
Service and Maintenance 11-1
Service and
Maintenance
General Information
General Information . . . . . . . . . . 11-1
Scheduled Maintenance
Scheduled Maintenance . . . . . 11-2
Recommended Fluids,
Lubricants, and Parts
Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . 11-6
Maintenance Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . 11-8
Maintenance Records
Maintenance Records . . . . . . . . 11-9
General Information
Notice: Maintenance intervals,
checks, inspections,
recommended fluids, and
lubricants are necessary to keep
this vehicle in good working
condition. Damage caused by
failure to follow scheduled
maintenance might not be
covered by the vehicle warranty.
As the vehicle owner, you are
responsible for the scheduled
maintenance in this section.
We recommend having your
dealer perform these services. Proper vehicle maintenance helps
to keep the vehicle in good working
condition, improves fuel economy,
and reduces vehicle emissions for
better air quality.
Because of all the different ways
people use vehicles, maintenance
needs vary. The vehicle might need
more frequent checks and services.
Please read the information under
Scheduled Maintenance. To keep
the vehicle in good condition, see
your dealer.

Black plate (1,1)Chevrolet Traverse Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (United States
and Canada) . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-4
Customer Assistance Offices (United States and
Canada) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-6
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-6
Online Owner Center . . . . . . . . 13-7
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-8
Roadside Assistance Program (United States and
Canada) . . . . . . . . . . . . . . . . . . . . 13-8
Roadside Assistance Program (Mexico) . . . . . . . . . 13-10
Scheduling Service Appointments . . . . . . . . . . . . . 13-10 Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . 13-11
Collision Damage Repair . . . 13-12
Service Publications Ordering Information . . . . . . 13-15Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-17
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-17
Event Data Recorders . . . . . . 13-17
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-18
Navigation System . . . . . . . . . 13-19
Radio Frequency Identification (RFID) . . . . . . . 13-19
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-19
Customer Information
Customer Satisfaction
Procedure (United States
and Canada)
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of the dealership or the general
manager.

Black plate (4,1)Chevrolet Traverse Owner Manual - 2011
13-4 Customer Information
Customer Satisfaction
Procedure (Mexico)
Did you get the Warranty Extension
Plan? This plan is recommended by
General Motors to supplement the
warranty included with your new
vehicle purchase.
See your dealer for details.
Customer Assistance
Procedure
Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of your
vehicle must be handled by your
dealer sales or service departments.
However, we recognize that
despite the good intentions of all
parties involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:Step One
Explain your case to the dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
Step Two
If you are not satisfied, please
contact the general manager or the
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.

Black plate (9,1)Chevrolet Traverse Owner Manual - 2011
Customer Information 13-9
owner or driver if they decide
the claims are made too often,
or the same type of claim is made
many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow From a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.
.Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road
or highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel Delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information
is also available. Allow
three weeks for delivery.