phone CHEVROLET TRAVERSE 2012 1.G Owner's Manual

Black plate (49,1)Chevrolet Traverse Owner Manual - 2012
Infotainment System 7-49
with“ has been
successfully paired” after the
pairing process is complete.
6. Repeat Steps 1 through 5 to pair additional phones.
Listing All Paired and Connected
Phones
The system can list all cell phones
paired to it. If a paired cell phone is
also connected to the vehicle, the
system responds with “is connected”
after that phone name.
1. Press and hold
b/gfor
two seconds.
2. Say “Bluetooth.”
3. Say “List.”
Deleting a Paired Phone
If the phone name you want to
delete is unknown, see “Listing All
Paired and Connected Phones.”
1. Press and hold
b/gfor
two seconds.
2. Say “Bluetooth.” 3. Say
“Delete.” The system asks
which phone to delete.
4. Say the name of the phone you want to delete.
Connecting to a Different Phone
To connect to a different cell phone,
the Bluetooth system looks for the
next available cell phone in the
order in which all the available cell
phones were paired. Depending
on which cell phone you want to
connect to, you may have to use
this command several times.
1. Press and hold
b/gfor
two seconds.
2. Say “Bluetooth.”
3. Say “Change phone.”
.If another cell phone is
found, the response will be
“ is now
connected.”
.If another cell phone is not
found, the original phone
remains connected.
Storing and Deleting Phone
Numbers
The system can store up to
30 phone numbers as name tags
in the Hands‐Free Directory that is
shared between the Bluetooth and
OnStar systems, if equipped.
The following commands are used
to delete and store phone numbers.
Store:This command will store a
phone number, or a group of
numbers as a name tag.
Digit Store: This command allows
a phone number to be stored as a
name tag by entering the digits one
at a time.
Delete: This command is used to
delete individual name tags.
Delete All Name Tags: This
command deletes all stored
name tags in the Hands‐Free
Calling Directory and the OnStar
Turn‐by‐Turn Destinations Directory,
if equipped.

Black plate (50,1)Chevrolet Traverse Owner Manual - 2012
7-50 Infotainment System
Using the“Store”Command
1. Press and hold
b/gfor
two seconds.
2. Say “Store.”
3. Say the phone number or group of numbers you want to store all
at once with no pauses, then
follow the directions given by the
system to save a name tag for
this number.
Using the “Digit Store” Command
If an unwanted number is
recognized by the system, say
“Clear” at any time to clear the last
number.
To hear all of the numbers
recognized by the system, say
“Verify” at any time.
1. Press and hold
b/gfor
two seconds.
2. Say “Digit Store.”
3. Say each digit, one at a time, that you want to store. After
each digit is entered, the system repeats back the digit it heard
followed by a tone. After the last
digit has been entered, say
“Store,”
and then follow the
directions given by the system to
save a name tag for this number.
Using the “Delete”Command
1. Press and hold
b/gfor
two seconds.
2. Say “Delete.”
3. Say the name tag you want to delete.
Using the “Delete All Name Tags”
Command
This command deletes all stored
name tags in the Hands‐Free
Calling Directory and the OnStar
Turn‐by‐Turn Destinations Directory,
if equipped.
To delete all name tags:
1. Press and hold
b/gfor
two seconds.
2. Say “Delete all name tags.”
Listing Stored Numbers
The list command will list all stored
numbers and name tags.
Using the “List”Command
1. Press and hold
b/gfor
two seconds.
2. Say “Directory.”
3. Say “Hands‐Free Calling.”
4. Say “List.”
Making a Call
Calls can be made using the
following commands.
Dial or Call: The dial or call
command can be used
interchangeably to dial a phone
number or a stored name tag.
Digit Dial: This command allows a
phone number to be dialed by
entering the digits one at a time.
Re‐dial: This command is used to
dial the last number used on the cell
phone.

Black plate (51,1)Chevrolet Traverse Owner Manual - 2012
Infotainment System 7-51
Using the“Dial”or“Call”
Command
1. Press and hold
b/gfor
two seconds.
2. Say “Dial”or“Call.”
3. Say the entire number without pausing, or say the name tag.
Once connected, the person called
will be heard through the audio
speakers.
Using the “Digit Dial” Command
The digit dial command allows a
phone number to be dialed by
entering the digits one at a time.
After each digit is entered, the
system repeats back the digit it
heard followed by a tone.
If an unwanted number is
recognized by the system, say
“Clear” at any time to clear the last
number. To hear all of the numbers
recognized by the system,
say
“Verify” at any time.
1. Press and hold
b/gfor
two seconds.
2. Say “Digit Dial.”
3. Say each digit, one at a time, that you want to dial. After each
digit is entered, the system
repeats back the digit it heard
followed by a tone. After the
last digit has been entered,
say “Dial.”
Once connected, the person called
will be heard through the audio
speakers.
Using the “Re‐dial”Command
1. Press and hold
b/gfor
two seconds.
2. After the tone, say “Re‐dial.”
Once connected, the person called
will be heard through the audio
speakers.
Receiving a Call
When an incoming call is received,
the audio system mutes and a ring
tone is heard in the vehicle.
.Pressb/gto answer the call.
.Pressc/xto ignore a call.
Call Waiting
Call waiting must be supported on
the cell phone and enabled by the
wireless service carrier.
.Pressb/gto answer an
incoming call when another
call is active. The original call
is placed on hold.
.Pressb/gagain to return to
the original call.
.To ignore the incoming call, no
action is required.
.Pressc/xto disconnect the
current call and switch to the call
on hold.

Black plate (52,1)Chevrolet Traverse Owner Manual - 2012
7-52 Infotainment System
Three‐Way Calling
Three‐way calling must be
supported on the cell phone and
enabled by the wireless service
carrier.
1. While on a call, press
b/g.
2. Say “Three‐way call.”
3. Use the dial or call command to dial the number of the third party
to be called.
4. Once the call is connected, press
b/gto link all callers
together.
Ending a Call
Pressc/xto end a call.
Muting a Call
During a call, all sounds from inside
the vehicle can be muted so that the
person on the other end of the call
cannot hear them.
.To mute a call, pressb/g, and
then say “Mute call.”
.To cancel mute, pressb/g,
and then say “Un‐mute call.”
Transferring a Call
Audio can be transferred between
the Bluetooth system and the cell
phone.
The cell phone must be paired and
connected with the Bluetooth
system before a call can be
transferred. The connection process
can take up to two minutes after the
ignition is turned to ON/RUN. Transferring Audio from the
Bluetooth System to a Cell Phone
During a call with the audio in the
vehicle:
1. Press
b/g.
2. Say “Transfer Call.”
Transferring Audio to the
Bluetooth System from a Cell
Phone
During a call with the audio on the
cell phone, press
b/g. The audio
transfers to the vehicle. If the audio
does not transfer to the vehicle, use
the audio transfer feature on the
cell phone. See your cell phone
manufacturer's user guide for more
information.

Black plate (53,1)Chevrolet Traverse Owner Manual - 2012
Infotainment System 7-53
Voice Pass-Thru
Voice pass‐thru allows access to the
voice recognition commands on the
cell phone. See your cell phone
manufacturer's user guide to see if
the cell phone supports this feature.
To access contacts stored in the cell
phone:
1. Press and hold
b/gfor
two seconds.
2. Say “Bluetooth.” This command
can be skipped.
3. Say “Voice.” The system
responds “OK, accessing
.”
The cell phone's normal prompt
messages will go through their cycle
according to the phone's operating
instructions.
Dual Tone Multi-Frequency
(DTMF) Tones
The Bluetooth system can send
numbers and the numbers stored as
name tags during a call. You can
use this feature when calling a
menu‐driven phone system.
Account numbers can also be
stored for use.
Sending a Number or Name Tag
During a Call
1. Press
b/g. The system
responds “Ready,”followed by
a tone.
2. Say “Dial.”
3. Say the number or name tag to send.
Clearing the System
Unless information is deleted out of
the in‐vehicle Bluetooth system, it
will be retained indefinitely. This
includes all saved name tags in the
phone book and phone pairing
information. For information on how
to delete this information, see the
previous section “Deleting a Paired
Phone” and the previous sections
on deleting name tags.
Other Information
The Bluetooth®word mark and
logos are owned by the Bluetooth®
SIG, Inc. and any use of such marks
by General Motors is under license.
Other trademarks and trade names
are those of their respective owners.
See Radio Frequency Statement on
page 13‑20 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-GEN/210/220/310.

Black plate (2,1)Chevrolet Traverse Owner Manual - 2012
9-2 Driving and Operating
Driving Information
Distracted Driving
Distraction comes in many forms
and can take your focus from the
task of driving. Exercise good
judgment and do not let other
activities divert your attention
away from the road. Many local
governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, always
keep your eyes on the road, hands
on the wheel, and mind on the drive.
.Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
.Watch the road. Do not read,
take notes, or look up
information on phones or
other electronic devices.
.Designate a front seat
passenger to handle potential
distractions.
.Become familiar with vehicle
features before driving, such
as programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
.Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
.Stop or park the vehicle to tend
to children.
.Keep pets in an appropriate
carrier or restraint.
.Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.
{WARNING
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the Infotainment section
for more information on using that
system, including pairing and using
a cell phone.
If equipped, refer to the navigation
manual for information on that
system, including pairing and using
a cell phone.

Black plate (41,1)Chevrolet Traverse Owner Manual - 2012
Driving and Operating 9-41
Filling the Tank
{WARNING
Fuel vapor burns violently and a
fuel fire can cause bad injuries.
To help avoid injuries to you and
others, read and follow all the
instructions on the fuel pump
island. Turn off the engine when
refueling. Do not smoke near fuel
or when refueling the vehicle. Do
not use cellular phones. Keep
sparks, flames, and smoking
materials away from fuel. Do not
leave the fuel pump unattended
when refueling the vehicle. This is
against the law in some places.
Do not re-enter the vehicle while
pumping fuel. Keep children away
from the fuel pump; never let
children pump fuel.
The tethered fuel cap is located
behind a hinged fuel door on the
driver side of the vehicle. To open the fuel door, push the
rearward center edge in and release
and it will open.
To remove the fuel cap, turn it
slowly counterclockwise. The fuel
cap has a spring in it; if the cap is
released too soon, it will spring back
to the right.
While refueling, hang the tethered
fuel cap from the hook on the
fuel door.
{WARNING
Fuel can spray out on you if you
open the fuel cap too quickly.
If you spill fuel and then
something ignites it, you could be
badly burned. This spray can
happen if the tank is nearly full,
and is more likely in hot weather.
Open the fuel cap slowly and wait
for any hiss noise to stop. Then
unscrew the cap all the way.
Be careful not to spill fuel. Do not
top off or overfill the tank and wait a
few seconds after you have finished
pumping before removing the
nozzle. Clean fuel from painted
surfaces as soon as possible. See
Exterior Care on page 10‑83.

Black plate (42,1)Chevrolet Traverse Owner Manual - 2012
9-42 Driving and Operating
When replacing the fuel cap, turn
it clockwise until it clicks. Make sure
the cap is fully installed. The
diagnostic system can determine if
the fuel cap has been left off or
improperly installed. This would
allow fuel to evaporate into the
atmosphere. SeeMalfunction
Indicator Lamp on page 5‑17.
{WARNING
If a fire starts while you are
refueling, do not remove the
nozzle. Shut off the flow of fuel
by shutting off the pump or by
notifying the station attendant.
Leave the area immediately.
Notice: If a new fuel cap is
needed, be sure to get the right
type of cap from your dealer. The
wrong type of fuel cap might not
fit properly, might cause the
malfunction indicator lamp to
light, and could damage the fuel tank and emissions system. See
Malfunction Indicator Lamp on
page 5‑17.
Filling a Portable Fuel
Container
{WARNING
Never fill a portable fuel container
while it is in the vehicle. Static
electricity discharge from the
container can ignite the fuel
vapor. You can be badly burned
and the vehicle damaged if this
occurs. To help avoid injury to you
and others:
.Dispense fuel only into
approved containers.
.Do not fill a container while
it is inside a vehicle, in a
vehicle's trunk, pickup bed,
or on any surface other than
the ground.
(Continued)
WARNING (Continued)
.Bring the fill nozzle in contact
with the inside of the fill
opening before operating the
nozzle. Contact should be
maintained until the filling is
complete.
.Do not smoke while
pumping fuel.
.Do not use a cellular phone
while pumping fuel.

Black plate (1,1)Chevrolet Traverse Owner Manual - 2012
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (U.S. and Canada) . . . . . . . . . 13-4
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program (U.S. and Canada) . . . . . . . . . 13-7
Roadside Assistance Program (Mexico) . . . . . . . . . . . . . . . . . . . . 13-9
Scheduling Service Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-12 Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13
Collision Damage Repair (U.S. and Canada) . . . . . . . . 13-14
Service Publications Ordering Information . . . . . . 13-16
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-17
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-18
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-18
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-19
Event Data Recorders . . . . . . 13-19
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-20
Navigation System . . . . . . . . . 13-20
Radio Frequency Identification (RFID) . . . . . . . 13-20
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-20
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada)
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Black plate (2,1)Chevrolet Traverse Owner Manual - 2012
13-2 Customer Information
STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Care Centre
at 1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
.Dealership name and location.
.Vehicle delivery date and
present mileage. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners:
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.