phone CHEVROLET TRAVERSE 2014 1.G Owner's Guide

Black plate (5,1)Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014422) - 2014 - crc - 3/26/13
Customer Information 13-5
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Take a trip to the Chevrolet Owner
Centre:
.Chat live with online help
representatives.
.Use the Vehicle Tools section.
.Access third party enthusiast
sites and social media networks.
.Locate owner resources such as
lease-end, financing, and
warranty information.
.Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
.Download the owner manual for
your vehicle, quickly and easily.
.Find the
Chevrolet-recommended
maintenance services for your
vehicle.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-243-8872; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
.Telephone number of your
location.
.Location of the vehicle.

Black plate (10,1)Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014422) - 2014 - crc - 3/26/13
13-10 Customer Information
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program on
page 13-5.
Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? on page 3-28.

Black plate (15,1)Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014422) - 2014 - crc - 3/26/13
Customer Information 13-15
OnStar®
If the vehicle is equipped with
OnStar®and has an active
subscription, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation; about
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as Remote Keyless Entry (RKE)
transmitters for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐GEN/210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Black plate (6,1)Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014422) - 2014 - crc - 3/26/13
14-6 OnStar
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
OnStar service cannot work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and
technology compatible with OnStar
service. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar service may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar service may not
work. Other problems beyond the
control of OnStar may prevent
service such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of thevehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming.
See
Radio Frequency Statement on
page 13-15.
Services for People with
Disabilities
Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Press
Qfor help with:
.Locating a gas station with an
attendant to pump gas.
.Finding a hotel, restaurant, etc.,
that meets accessibility needs.
.Providing directions to the
closest hospital or pharmacy in
urgent situations.
TTY Users
OnStar has the ability to
communicate to the deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY system can provide in-vehicle
access to all of the OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar.com (U.S.) or OnStar.ca
(Canada)
The website provides access to
account information, allows
management of the OnStar
subscription, and viewing of videos
of each service. Get subscription
plan pricing and sign up for OnStar
Vehicle Diagnostics. Click on the
“My Account”
tab on the home
page. The website navigation and
services provided may vary by
country.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some of
the OnStar services, like Remote
Door Unlock and Stolen Vehicle
Assistance. You will be prompted to
change the PIN the first time when
speaking with an Advisor. To

Black plate (3,1)Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014422) - 2014 - crc - 3/26/13
INDEX i-3
CleaningExterior Care . . . . . . . . . . . . . . . 10-73
Interior Care . . . . . . . . . . . . . . . . 10-77
Climate Control Systems . . . . . . . 8-1 Air Conditioning . . . . . . . . . . . . . . . 8-1
Dual Automatic . . . . . . . . . . . . . . . . 8-4
Heating . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Rear . . . . . . . . . . . . . . . . . . . . . . 8-8, 8-9
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Cluster, Instrument . . . . . . . . . . . . 5-11
Collision Damage Repair . . . . . . 13-9
Compact Spare Tire . . . . . . . . . . 10-65
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-5
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-3
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 9-28
Control of a Vehicle . . . . . . . . . . . . . 9-3
Convenience Net . . . . . . . . . . . . . . . 4-4
Convex Mirrors . . . . . . . . . . . . . . . . 2-14 Coolant
Engine . . . . . . . . . . . . . . . . . . . . . . 10-12
Engine Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 5-13
Engine Temperature Warning Light . . . . . . . . . . . . . . . 5-22
Cooling System . . . . . . . . . . . . . . . 10-12
Engine Messages . . . . . . . . . . . . 5-34
Courtesy Lamps . . . . . . . . . . . . . . . . 6-5
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . 13-7
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Engine . . . . . . . . . . . . . . . . . . . . . . . . 10-6
Cruise Control . . . . . . . . . . . . . . . . . 9-30 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24
Messages . . . . . . . . . . . . . . . . . . . . 5-33
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance . . . . . . . . . . 13-4 Offices . . . . . . . . . . . . . . . . . . . . . . . . 13-3
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-4 Customer Information
Service Publications
Ordering Information . . . . . . .13-11
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 13-1
D
Damage Repair, Collision . . . . . . 13-9
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-14
Daytime Running Lamps/ Automatic Headlamp
System . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Defensive Driving . . . . . . . . . . . . . . . 9-3
Delayed Entry Lighting . . . . . . . . . 6-6
Delayed Exit Lighting . . . . . . . . . . . 6-7
Delayed Headlamps . . . . . . . . . . . . 6-3
Delayed Locking . . . . . . . . . . . . . . . . 2-7
Devices Auxiliary . . . . . . . . . . . . . . . . . . . . . . 7-34
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-5
Distracted Driving . . . . . . . . . . . . . . . 9-2
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-5

Black plate (8,1)Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014422) - 2014 - crc - 3/26/13
i-8 INDEX
Monitor System, TirePressure . . . . . . . . . . . . . . . . . . . . 10-44
MP3 . . . . . . . . . . . . . . . . . . . . . 7-25, 7-30
Multi-band Antenna . . . . . . . . . . . . 7-20
N
Navigation OnStar®. . . . . . . . . . . . . . . . . . . . . . 14-2
Net, Convenience . . . . . . . . . . . . . . 4-4
New Vehicle Break-In . . . . . . . . . . 9-14
O
Object Detection System
Messages . . . . . . . . . . . . . . . . . . . . 5-36
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-12
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . . 9-5
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 10-7
Engine Oil Life System . . . . . . . 10-9
Messages . . . . . . . . . . . . . . . . . . . . 5-35
Pressure Light . . . . . . . . . . . . . . . . 5-22 Older Children, Restraints . . . . . 3-36
Online Owner Center . . . . . . . . . . 13-4
OnStar
®
System, In Brief . . . . . . . . . . . . . . 1-25
OnStar®Additional
Information . . . . . . . . . . . . . . . . . . . 14-5
OnStar
®Connections . . . . . . . . . . 14-3
OnStar®Diagnostics . . . . . . . . . . . 14-5
OnStar®Emergency . . . . . . . . . . . 14-2
OnStar®Navigation . . . . . . . . . . . . 14-2
OnStar®Overview . . . . . . . . . . . . . 14-1
OnStar®Security . . . . . . . . . . . . . . 14-2
Operation, Infotainment System . . . . . . . . . . . . . . . . . . . . 7-5, 7-8
Ordering Service Publications . . . . . . . . .13-11
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Overheated Engine Protection
Operating Mode . . . . . . . . . . . . . 10-18
Overheating, Engine . . . . . . . . . . 10-16
Overview, Infotainment System . . . . . . . . . . . . . . . . . . . . 7-3, 7-5
P
Parade Dimming . . . . . . . . . . . . . . . . 6-7
ParkShifting Into . . . . . . . . . . . . . . . . . . . 9-19
Shifting Out of . . . . . . . . . . . . . . . . 9-20
Tilt Mirrors . . . . . . . . . . . . . . . . . . . . 2-17
Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-27
Brake and P (Park)Mechanism Check . . . . . . . . 10-24
Over Things That Burn . . . . . . . 9-21
Parking Assist Ultrasonic . . . . . . . . . . . . . . . . . . . . . 9-34
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . 5-15
Passenger Compartment Air
Filter . . . . . . . . . . . . . . . . . . . . . . . . . 8-11
Passenger Sensing System . . . 3-29
Perchlorate Materials Requirements, California . . . . . 10-2
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-42
Phone Bluetooth . . . . . . . . . . . . . . . . . . . . . 7-37

Black plate (11,1)Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014422) - 2014 - crc - 3/26/13
INDEX i-11
Start Assist, Hills . . . . . . . . . . . . . . 9-28
Start Vehicle, Remote . . . . . . . . . . 2-4
Starter Switch Check . . . . . . . . . 10-23
Starting the Engine . . . . . . . . . . . . 9-16
Steering . . . . . . . . . . . . . . . . . . . . . . . . 9-4Fluid, Power . . . . . . . . . . . . . . . . 10-18
Heated Wheel . . . . . . . . . . . . . . . . . 5-3
Wheel Adjustment . . . . . . . . . . . . . 5-2
Wheel Controls . . . . . . . . . . . . . . . . 5-2
Storage Areas Armrest . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Cargo Cover . . . . . . . . . . . . . . . . . . . 4-3
Cargo Management System . . . 4-3
Center Console . . . . . . . . . . . . . . . . 4-2
Convenience Net . . . . . . . . . . . . . . 4-4
Glove Box . . . . . . . . . . . . . . . . . . . . . 4-1
Instrument Panel . . . . . . . . . . . . . . 4-1
Roof Rack System . . . . . . . . . . . . . 4-4
Storage Compartments . . . . . . . . . 4-1
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 9-9
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-20
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv System
Forward Collision
Alert (FCA) . . . . . . . . . . . . . . . . . . 9-32
Infotainment . . . . . . . . . . . . . . .13-15, 7-1
Roof Rack . . . . . . . . . . . . . . . . . . . . . 4-4
T
Tachometer . . . . . . . . . . . . . . . . . . . . 5-12
Taillamps Turn Signal andStoplamps . . . . . . . . . . . . . . . . 10-26
Text Telephone (TTY) Users . . . 13-4
Theft-Deterrent Systems . . . . . . . 2-13 Immobilizer . . . . . . . . . . . . . . . . . . . 2-13
Third-Row Seats . . . . . . . . . . . . . . . 3-11
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Tires Buying New Tires . . . . . . . . . . . 10-50
Chains . . . . . . . . . . . . . . . . . . . . . . 10-55
Changing . . . . . . . . . . . . . . . . . . . 10-57
Compact Spare . . . . . . . . . . . . . 10-65
Designations . . . . . . . . . . . . . . . 10-39
Different Size . . . . . . . . . . . . . . . 10-52
If a Tire Goes Flat . . . . . . . . . . 10-55
Inflation Monitor System . . . . 10-45
Inspection . . . . . . . . . . . . . . . . . . 10-48 Tires (cont'd)
Messages . . . . . . . . . . . . . . . . . . . . 5-39
Pressure Light . . . . . . . . . . . . . . . . 5-22
Pressure Monitor System . . . 10-44
Rotation . . . . . . . . . . . . . . . . . . . . 10-48
Sidewall Labeling . . . . . . . . . . . 10-37
Terminology and
Definitions . . . . . . . . . . . . . . . . . 10-40
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . 10-52
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . 10-54
Wheel Replacement . . . . . . . . 10-54
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . 10-49
Winter . . . . . . . . . . . . . . . . . . . . . . 10-36
Tow/Haul Mode . . . . . . . . . . . . . . . . 9-25
Tow/Haul Mode Light . . . . . . . . . . 5-21
Towing Driving Characteristics . . . . . . . . 9-47
Equipment . . . . . . . . . . . . . . . . . . . . 9-52
General Information . . . . . . . . . . 9-47
Recreational Vehicle . . . . . . . . 10-70
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 9-50
Vehicle . . . . . . . . . . . . . . . . . . . . . 10-70
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . 9-28