phone CHEVROLET TRAX 2015 1.G Warranty Guide

Black plate (4,1)Canadian Limited Warranty and Owner Assistance Information - 2014 - CRC -
11/7/12
2014 Canadian Limited Warranty and
Owner Assistance Information
Emission Control Systems
Warranty. . . . . . . . . . . . . . . . . . . . . . 27
How to Determine the
Applicable Emission Control
System Warranty . . . . . . . . . . . . . 27
Emission Control Warranty . . . . . 27
Emission Performance . . . . . . . . . 28
Emission Warranty Parts List. . .29
What Is Not Covered . . . . . . . . . . 32
Things to Know About the
Emission Control Systems
Warranty. . . . . . . . . . . . . . . . . . . . . . 33
Replacement Parts . . . . . . . . . . . . 33
Maintenance and Repairs . . . . . . 33
Claims Procedure . . . . . . . . . . . . . . 34Customer Satisfaction
Procedure. . . . . . . . . . . . . . . . . . . . 35
Special Coverage Adjustment
Programs Beyond the Warranty
Period. . . . . . . . . . . . . . . . . . . . . . . . 37
Customer Assistance Offices. . .38
Customer Assistance for Text
Telephone (TTY) Users. . . . . . . 40
Roadside Assistance
Program. . . . . . . . . . . . . . . . . . . . . . 41
Courtesy Transportation
Program. . . . . . . . . . . . . . . . . . . . . . 42

Black plate (22,1)Canadian Limited Warranty and Owner Assistance Information (GMNA-
Localizing-Canada-5853288) - 2014 - CRC - 11/7/12
22 Things to Know About the New Vehicle Limited Warranty
Tire Service
Any General Motors dealer handling
your vehicle line or tire dealer for
your brand of tires can assist you
with tire service. If, after contacting
one of these dealers, you need
further assistance or you have
questions, contact the Customer
Care Centre. The toll-free telephone
numbers are listed underCustomer
Assistance Offices on page 38.
After-Manufacture
“Rustproofing”
Your vehicle was designed and built
to resist corrosion. Application of
additional rust-inhibiting materials is
neither necessary nor required
under the Sheet Metal Coverage.
GM makes no recommendations
concerning the usefulness or value
of such products.Application of after-manufacture
rustproofing products may create an
environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damage
caused by such applications are not
covered under your New Vehicle
Limited Warranty.
Paint, Trim and Appearance
Items
Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new
vehicle preparation. If you find any
paint or appearance concerns,
advise your dealers as soon as
possible. Your owner manual has
instructions regarding the care of
these items.
Vehicle Operation and Care
Considering the investment you
have made in your new vehicle, we
know you will want to operate and
maintain it properly. We urge you to
follow the maintenance instructions
in your owner's manual.
If you have any questions on how to
keep your vehicle in good working
condition, see your General Motors
dealer, the place many customers
choose to have their maintenance
work done. You can rely on your
dealer to use proper parts and
repair practices.

Black plate (35,1)Canadian Limited Warranty and Owner Assistance Information (GMNA-
Localizing-Canada-5853288) - 2014 - CRC - 11/7/12
Customer Satisfaction Procedure 35
Your satisfaction and goodwill are
important to your dealership and to
General Motors. Normally, any
questions or concerns with the sales
transaction or the operation of your
vehicle will be resolved by your
dealership's Sales or Service
Departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE: Discuss your
concern with a member of dealer
management.Normally, concerns
can be resolved at that level. If the
concern has already been reviewed
with the Sales, Service, or Parts
Manager, contactthe owner of the
dealership or the General
Manager.STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved at the dealership without
further help, contactthe Customer
Care Centrein Oshawa by
calling 1-800-263-3777 (English),
1-800-263-7854 (French) 7:30 a.m.
to 11:30 p.m. Eastern Standard
Time. (For Customer Assistance
Offices in the U.S. contact the listed
General Motors Division Customer
Assistance Office.)
For prompt assistance, please have
the following information available
to give to the Customer Care
Ambassador:
.Your name, address, home and
business telephone number.
.Vehicle Identification Number
(This is available from the
vehicle registration or title, or the
plate above the left top of the
instrument panel and visible
through the windshield.)
.Dealership name and location.
.Vehicle's delivery date and
present odometer reading.
.Nature of concern.
General Motors encourages
customers to call their toll-free
number for assistance. However,
if a customer wishes to write to
General Motors, the letter should
be addressed to General Motors
Customer Care Centre in Oshawa.
The address is listed under
“Customer Assistance Offices”.
When contacting General Motors,
please remember your concern
will likely be resolved in the
dealership, using the dealer's
facilities, equipment and personnel.
This is why we suggest you follow
Step One first if you have a
concern.

Black plate (39,1)Canadian Limited Warranty and Owner Assistance Information (GMNA-
Localizing-Canada-5853288) - 2014 - CRC - 11/7/12
Customer Assistance Offices 39
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands)
General Motors de Mexico, S. de
R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada
C.P. 11520
Mexico, D.F.
Buick: 011-52-53 29 0818
Chevrolet: 01-800-466-0800
GMC: 01-800-466-0801
Long Distance Buick:
011-52-53 29 0818
Long Distance Chevrolet:
011-52-53 29 0800
Long Distance
GMC:011-52-53 29 0801
*For use with Text Telephone
devices (TTYs)

Black plate (40,1)Canadian Limited Warranty and Owner Assistance Information (GMNA-
Localizing-Canada-5853288) - 2014 - CRC - 11/7/12
40 Customer Assistance for Text Telephone (TTY) Users
To assist customers who are deaf or
hard of hearing and who use Text
Telephones (TTYs), General Motors
of Canada Limited has TTY
equipment available at its Customer
Care Centre in Oshawa, Ontario.
Any TTY user can communicate
with GM by dialing this toll-free
number: 1-800-263-3830.