radio CHEVROLET VOLT 2019 Owner's Guide

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163007) - 2019 - CRC - 11/5/18
Customer Information 335
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 335
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 337
Customer Assistance for Text Telephone (TTY) Users . . . . . 338
Online Owner Center . . . . . . . . . 338
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 339
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 339
Scheduling Service Appointments . . . . . . . . . . . . . . . 341
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 341
Collision Damage Repair . . . . . 342
Publication Ordering Information . . . . . . . . . . . . . . . . . . 345
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 345
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 346
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 346
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 347
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 347
Event Data Recorders . . . . . . . . 347
OnStar . . . . . . . . . . . . . . . . . . . . . . . 348
Infotainment System . . . . . . . . . . 348
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163007) - 2019 - CRC - 11/5/18
338 Customer Information
Canada
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTYequipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:
Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 332.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163007) - 2019 - CRC - 11/5/18
Customer Information 345
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the vehicle. The owner
’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170 Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and Economic
Development (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163007) - 2019 - CRC - 11/5/18
Customer Information 347
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
In the U.S., call 1-800-222-1020,
or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-466-0811.
In other Central America and
Caribbean Countries, call
52-722-236-0680.
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
electric drive unit performance, to
monitor the conditions for airbag
deployment and to deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling.

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163007) - 2019 - CRC - 11/5/18
352 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 345.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163007) - 2019 - CRC - 11/5/18
354 OnStar
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
OnStar Hands-Free Calling name
tags, saved navigation destinations,
or pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated
with libcurl and unzip and for other
third party software please see
http://opensource.lge.com/index
www.onstar.com/us/en/ libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg, .
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the
above copyright notice and this
permission notice appear in all
copies.
THE SOFTWARE IS PROVIDED
“AS IS,”
WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT
LIMITED TO THE WARRANTIES
OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE
AND NONINFRINGEMENT OF
THIRD PARTY RIGHTS. IN NO
EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY,
WHETHER IN AN ACTION OF
CONTRACT, TORT OR

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163007) - 2019 - CRC - 11/5/18
364 Index
Driving for Better EnergyEfficiency . . . . . . . . . . . . . . . . . . . . . . 27
E
Electric Drive Unit . . . . . . . . . . . . . . 181
Electric Drive Unit Shift LockControl Function Check . . . . . . . 257
Electric Mode . . . . . . . . . . . . . . . . . . . 174
Electric Parking Brake . . . . . . . . . . 183
Electric Parking Brake Light . . . . 117
Electrical Equipment, Add-On . . . . . . . . . . . . . . . . . . . . . . . 233
Electrical Requirements for Battery Charging . . . . . . . . . . . . . . 228
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 264
Fuses and Circuit Breakers . . . 264
Instrument Panel Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . 267
Overload . . . . . . . . . . . . . . . . . . . . . 263
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 270
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 350
Energy Efficiency
Driving . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Energy Information . . . . . . . . . . . . . 131 Engine
Air Cleaner/Filter . . . . . . . . . . . . . 245
Check Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . .114
Compartment Overview . . . . . . . 240
Coolant Temperature Warning Light . . . . . . . . . . . . . . . 120
Cooling System . . . . . 246, 250, 251
Drive Belt Routing . . . . . . . . . . . . 334
Exhaust . . . . . . . . . . . . . . . . . . . . . . 180
Oil Life System . . . . . . . . . . . . . . . 243
Oil Pressure Light . . . . . . . . . . . . 121
Overheating . . . . . . . . . . . . . . . . . . 252
Running While Parked . . . . . . . . 180
Engine Air Filter Life System . . . . 244
Engine Unavailable Out of Fuel . . . . . . . . . . . . . . . . . . . 177
Entry Lighting . . . . . . . . . . . . . . . . . . . 148
Event Data Recorders . . . . . . . . . . 347
Exit Lighting . . . . . . . . . . . . . . . . . . . . 148
Extended Parking . . . . . . . . . . . . . . . 173
Extended Range Mode . . . . . . . . . 174
Extender, Seat Belt . . . . . . . . . . . . . . 66
Exterior Lamp Controls . . . . . . . . . 142
Exterior Lighting Battery Saver . . . . . . . . . . . . . . . . . . . . . . . . . 148
F
Filter,Engine Air Cleaner . . . . . . . . . . . 245
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 144
Flashers, Hazard Warning . . . . . . 145
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 291
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 317
Fluid Brakes . . . . . . . . . . . . . . . . . . . . . . . . 254
Washer . . . . . . . . . . . . . . . . . . . . . . . 252
Folding Mirrors . . . . . . . . . . . . . . . . . . 49
Forward Automatic Braking . . . . . 208
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . . 206
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 345
Front Seats Adjustment . . . . . . . . . . . . . . . . . . . . . 54
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 57
Fuel Additives . . . . . . . . . . . . . . . . . . . . . 230
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . 232
Filling the Tank . . . . . . . . . . . . . . . 230
Foreign Countries . . . . . . . . . . . . 230
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . 111
Low Fuel Warning Light . . . . . . . 121
Prohibited Fuels . . . . . . . . . . . . . . 229

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163007) - 2019 - CRC - 11/5/18
368 Index
Passenger Sensing System . . . . . 74
Pedestrian Safety Signal . . . . . . . 102
Perchlorate MaterialsRequirements, California . . . . . . 237
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 137
Plug-In Charging . . . . . . . . . . . . . . . 214
Power
Button . . . . . . . . . . . . . . . . . . . . . . . . 168
Door Locks . . . . . . . . . . . . . . . . . . . . . 43
Flows . . . . . . . . . . . . . . . . . . . . . . . . . 123
Indicator Gauge . . . . . . . . . . . . . . .112
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Outlets . . . . . . . . . . . . . . . . . . . . . . . 104
Protection, Battery . . . . . . . . . . . . 148
Retained Accessory (RAP) . . . 171
Seat Adjustment . . . . . . . . . . . . . . . . 55
Windows . . . . . . . . . . . . . . . . . . . . . . . 50
Pregnancy, Using Seat Belts . . . . 65
Privacy Vehicle Data Recording . . . . . . . 347
Program Courtesy Transportation . . . . . . 341
Programmable Charging . . . . . . . . 123
Prohibited Fuels . . . . . . . . . . . . . . . . 229 Proposition
65 Warning,
California . . . . . . . . . . . .236, 255, 299,
Back Cover
Propulsion Power Messages . . . 136
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 345
R
Radio Frequency Statement . . . . 345
Reading Lamps . . . . . . . . . . . . . . . . . 147
Ready Indicator . . . . . . . . . . . . . . . . . 122
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 58
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 60
Rear Storage . . . . . . . . . . . . . . . . . . . . 98
Rear Vision Camera (RVC) . . . . . 202
Rearview Mirrors . . . . . . . . . . . . . . . . 49 Automatic Dimming . . . . . . . . . . . . . 49
Reclining Seatbacks . . . . . . . . . . . . . 55
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 329
Records Maintenance . . . . . . . . . . . . . . . . . . 331
Recreational Vehicle Towing . . . . 307
Regenerative Braking . . . . . . . . . . . 185 Reimbursement Program,
GM Mobility . . . . . . . . . . . . . . . . . . . 339
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . 31
Remote Start . . . . . . . . . . . . . . . . . . . . 38
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 80
Maintenance . . . . . . . . . . . . . . . . . . 330
Replacing Airbag System . . . . . . . . 80
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . 92
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 67
Reporting Safety Defects Canadian Government . . . . . . . . 346
General Motors . . . . . . . . . . . . . . . 347
U.S. Government . . . . . . . . . . . . . 346
Requirements Electrical Battery Charging . . . 228
Restraints Where to Put . . . . . . . . . . . . . . . . . . . 85
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . . 171
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 161
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 339
Rotation, Tires . . . . . . . . . . . . . . . . . . 284