service CHRYSLER 300 SRT 2014 2.G Owners Manual

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
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IF YOU NEED CONSUMER ASSISTANCE 557

facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office) •
Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247–9753
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
558 IF YOU NEED CONSUMER ASSISTANCE

In Mexico Contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call
(800) 465–2001 English / (800) 387–9983 French).
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IF YOU NEED CONSUMER ASSISTANCE 559

The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.WARNING!
Engine exhaust, some of its constituents, and certain
vehicle components contain, or emit, chemicals
known to the State of California to cause cancer and
birth defects, or other reproductive harm. In addi-
tion, certain fluids contained in vehicles and certain
products of component wear contain, or emit, chemi-
cals known to the State of California to cause cancer
and birth defects, or other reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, located on the
DVD, for the terms and provisions of Chrysler Group
LLC warranties applicable to this vehicle and market.
560 IF YOU NEED CONSUMER ASSISTANCE

MOPAR® PARTS
MOPAR® fluids, lubricants, parts, and accessories are
available from an authorized dealer. They are recom-
mended for your vehicle in order to help keep the vehicle
operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedycampaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424– 9153),
or go to http://www.safercar.gov; or write to: Administra-
tor, NHTSA, 1200 New Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can also obtain other infor-
mation about motor vehicle safety from http://
www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
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IF YOU NEED CONSUMER ASSISTANCE 561

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing Chrysler Group LLC ve-
hicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightforward
language with illustrations, diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific Chrysler Group LLC vehicles.
Included are starting, operating, emergency and mainte-
nance procedures as well as specifications, capabilities
and safety tips.
562 IF YOU NEED CONSUMER ASSISTANCE

Call toll free at:
•1–800–890–4038 (U.S.)
• 1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
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IF YOU NEED CONSUMER ASSISTANCE 563

Compact Disc (CD) Maintenance..............354
Compact Spare Tire ....................... .429
Computer, Trip/Travel ..................... .327
Connector UCI................................ .351
Universal Consumer Interface (UCI) ..........351
Conserving Fuel ......................... .324
Console, Floor .......................... .291
Contract, Service ......................... .559
Coolant Pressure Cap (Radiator Cap) ...........503
Cooling System .......................... .499
Adding Coolant (Antifreeze) ...............502
Coolant Capacity ...................... .534
Coolant Level ......................... .500
Disposal of Used Coolant .................504
Drain, Flush, and Refill ...................500
Inspection ........................... .504
Points to Remember .....................505
Pressure Cap ......................... .503Radiator Cap
......................... .503
Selection of Coolant (Antifreeze) .............501
Corrosion Protection .......................511
Cruise Control (Speed Control) ................221
Cupholders ............................ .286
Customer Assistance ...................... .557
Customer Programmable Features .............332
Data Recorder, Event .......................74
Daytime Brightness, Interior Lights .............206
Daytime Running Lights ....................199
Dealer Service ........................... .486
Deck Lid, Emergency Release .................44
Deck Lid, Power Release .....................43
Defroster, Rear Window .....................297
Defroster, Windshield ..................... .102
Delay (Intermittent) Wipers ..................207
Diagnostic System, Onboard .................484
Dimmer Switch, Headlight ...................202
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INDEX 569

Brake Warning........................ .309
Bulb Replacement ...................... .529
Daytime Running ...................... .199
Dimmer Switch, Headlight .................201
Exterior ............................. .104
Fog ................................ .199
Hazard Warning Flasher ..................458
Headlights ........................... .195
Headlights On Reminder ..................199
Headlights On With Wipers ................196
Headlight Switch ...................... .195
High Beam ........................... .202
High Beam Indicator .....................303
High Beam/Low Beam Select ...............202
Illuminated Entry ........................21
Instrument Cluster ..................... .195
Intensity Control ....................... .204
Interior ............................. .204
License ............................. .532Lights On Reminder
.....................199
Low Fuel ............................ .318
Malfunction Indicator (Check Engine) .........306
Map Reading ......................... .202
Parade Mode (Daytime Brightness) ...........206
Passing ............................. .202
Reading ............................. .202
Seat Belt Reminder ..................... .312
Security Alarm ........................ .309
Service .............................. .528
Service Engine Soon (Malfunction Indicator) . . . .306
Tire Pressure Monitoring (TPMS) ............304
Traction Control ....................... .410
Turn Signal .......................... .104
Vanity Mirror ..........................116
Warning (Instrument Cluster Description) ......303
Loading Vehicle ......................... .453
Capacities ........................... .455
T

ires ............................... .418
576 INDEX

Locks..................................29
Automatic Door .........................32
Auto Unlock ...........................32
Child Protection .........................33
Door .................................29
Power Door ............................31
Low Tire Pressure System ...................437
Lubrication, Body ........................ .495
Lug Nuts .............................. .459
Maintenance Free Battery ....................490
Maintenance Procedures ....................487
Maintenance Schedule ..................... .538
Malfunction Indicator Light (Check Engine) .......306
Manual, Service ......................... .562
Master Cylinder (Brakes) ....................506
Memory Feature (Memory Seat) ...............189
Memory Seat ........................... .189
Memory Seats and Radio ....................189 Methanol
.............................. .446
Mini-Trip Computer ...................... .327
Mirrors ................................112
Electric Powered ........................115
Electric Remote .........................115
Exterior Folding ........................113
Heated ...............................116
Outside ..............................113
Vanity ...............................116
Mode Fuel Saver ........................... .324
Modifications/Alterations, Vehicle ...............7
Monitor, Tire Pressure System ................437
Mopar Parts ............................ .486
MTBE/ETBE ........................... .446
Multi-Function Control Lever .................201
New Vehicle Break-In Period ..................99
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INDEX 577