service CHRYSLER CONCORDE 2004 2.G Service Manual

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
Suggestions For Obtaining Service For Your
Vehicle
..............................252
▫Prepare For The Appointment............252
▫Prepare A List........................252
▫Be Reasonable With Requests.............252
If You Need Assistance..................252
Warranty Information...................254
MoparParts.........................255
Reporting Safety Defects.................255
▫In Canada..........................255
Publication Order Forms.................257
Department Of Transportation Uniform Tire
Quality Grades
........................259
▫Treadwear..........................259
▫Traction Grades......................259
▫Temperature Grades...................259
9

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many dealers you may obtain a rental vehicle at a minimal
daily charge. If you need a rental, it is advisable to make
these arrangements when you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Your selling dealer is best equipped and most anxious to
provide prompt resolution for any warranty issue or
related matter that you may experience. The manufactur-
er’s dealers have the facilities, factory-trained techni-
cians, special tools, and the latest information to assure
your vehicle is fixed correctly and in a timely manner.
The manufacturer has empowered its dealers to make
warranty and repair decisions that ensure you are not
inconvenienced. There is no need for you to wait for a
decision from the manufacturer. If a special circumstance
occurs that requires information from the manufacturer,
we have asked the dealer’s service management to make
the contact on your behalf.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
252 IF YOU NEED CONSUMER ASSISTANCE

Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer’s new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer’s Service Contracts. If you
purchased a manufacturer’s Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your service
contract, call the manufacturer’s Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s Service Contract. It
is not responsible for any service contract other than the
manufacturer’s Service Contract. If you purchased a
service contract that is not a manufacturer’s Service
Contract, and you require service after your manufactur-
er’s new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You’ll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARRANTY INFORMATION
See your manufacturer’s Warranty Information Booklet
for information on warranty coverage and transfer of
warranty.
254 IF YOU NEED CONSUMER ASSISTANCE

MOPARPARTS
Moparfluids, lubricants, parts, and accessories are
available from your dealer. They will help you keep your
vehicle operating at its best.
REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect which could cause
a crash or cause injury or death, you should immediately
inform the National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, and the
manufacturer.To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1-800-424-9393 (or 366-0123 in Wash-
ington DC area) or write to: NHTSA, U.S. Dept. of
Transportation, Washington DC 20590. You can also
obtain other information about motor vehicle safety from
the Hotline.In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
IF YOU NEED CONSUMER ASSISTANCE 255
9

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire’s
manufacturer in each category is shown on the sidewall
of the tires on your car.
All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
Treadwear
The treadwear grade is a comparative rating based on the
wear rate of the tire when tested under controlled con-
ditions on a specified government test course. For ex-
ample, a tire graded 150 would wear one and a half (1
1/2) times as well on the government course as a tire
graded 100. The relative performance of tires depends
upon the actual conditions of their use, however, and
may depart significantly from the norm due to variations
in driving habits, service practices and differences in road
characteristics and climate.
Traction Grades
The traction grades, from highest to lowest, are A, B, and
C, and they represent the tire’s ability to stop on wet
pavement as measured under controlled conditions on
specified government test surfaces of asphalt and con-
crete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade is based on braking (straight-
ahead) traction tests and does not include cornering
(turning) performance.
Temperature Grades
The temperature grades are A (highest), B, and C, repre-
senting the tire’s resistance to the generation of heat and
its ability to dissipate heat when tested under controlled
conditions on a specified indoor laboratory test wheel.
Sustained high temperature can cause the material of the
tire to degenerate and reduce tire life, and excessive
temperature can lead to sudden tire failure. The grade C
IF YOU NEED CONSUMER ASSISTANCE 259
9

Instrument Panel..................... 223
Seat Belts........................... 223
Vinyl.............................. 221
Washing............................ 220
Waxing............................. 221
Wheels............................. 221
Windshield Wiper Blades............... 209
Climate Control........................ 137
Clock................................ 113
Coat Hook............................. 55
Compact Disc Maintenance............... 136
Compact Disc Player................. 114,119
Compact Spare Tire..................... 162
Compass............................94,98
Compass Calibration...................94,98
Compass Variance....................... 95
Computer, Trip/Travel..................93,96
Console, Overhead....................... 75
Contract, Service....................... 254
Cooling System........................ 210
Adding Coolant (Antifreeze)............. 211
Coolant Level........................ 213
Disposal of Used Coolant............... 211Drain, Flush, and Refill................. 211
Inspection........................... 210
Points to Remember................... 213
Pressure Cap........................ 212
Radiator Cap........................ 212
Rubber and Plastic Components.......... 214
Selection of Coolant................... 211
Corrosion Protection.................... 220
Courtesy Lights......................... 66
Crankcase Emission Control System......... 202
Cruise Light.........................73,110
Cup Holder............................ 55
Customer Assistance.................... 252
Daytime Brightness, Interior Lights.......... 65
Daytime Running Lights.................. 68
Dealer Service......................... 193
Defroster, Rear Window.................. 139
Defroster, Windshield...............50,138,143
Diagnostic System, Onboard............ 111,191
Dimmer Switch, Headlight................. 69
Disabled Vehicle Towing................. 186
264 INDEX

Dome............................... 75
Door Ajar........................... 110
Exterior Check........................ 50
Fog .............................68,230
Front Replacement.................... 226
Hazard Warning Flasher................ 176
Headlight Switch...................... 66
Headlights.....................66,226,227
High Beam Indicator................... 110
Illuminated Entry...................... 14
Instrument Cluster..................... 65
Interior...........................14,65
License............................. 232
Low Fuel........................... 109
Malfunction Indicator...............169,191
Map Reading......................... 66
Oil Pressure......................... 109
Park..........................66,227,230
Passing............................. 69
Reading............................. 75
Rear Tail............................ 231
Seat Belt Reminder.................... 110
Security Alarm........................ 24Service Engine Soon................... 191
Side Marker......................226,230
Theft Alarm.......................... 10
Traction Control....................72,159
Trunk Ajar.......................... 109
Turn Signal.................... 110,230,231
Voltage............................. 112
Locks
Cylinder Maintenance.................. 15
Door.............................14,15
Glove Compartment.................... 13
Lubricants............................ 207
Luggage Carrier........................ 172
Luggage Rack......................... 172
Lumbar Support........................ 61
Maintenance Free Battery................. 203
Maintenance Schedule................... 236
Light Duty ScheduleB................ 239
ScheduleA......................... 246
ScheduleB
......................... 239
Malfunction Indicator Light......... 111,169,192
Manual, Service........................ 257
268 INDEX

Seats................................. 59
Cleaning............................ 221
Glide-To-Exit......................... 60
Heated.............................. 61
Lumbar Support....................... 61
Power.............................. 59
Reclining............................ 59
Sentry Key............................. 9
Service Assistance...................... 252
Service Contract........................ 254
Service Engine Soon Light................ 191
Service Manuals........................ 257
Setting the Clock....................... 113
Shoulder Belts.......................... 32
Side Airbag............................ 39
Side View Mirror Adjustment............... 57
Side Window Demisters.................. 144
Slippery Surfaces, Driving On............. 185
Snow Chains.......................... 163
Snow Tires............................ 164
Spare Tire............................ 162
Spark Plugs........................... 200
Specifications.......................... 232Engine............................. 232
Speed Control.......................... 72
Speed Proportional Steering............... 158
Speedometer.......................... 110
Starting.............................. 151
Steering
Linkage............................ 207
Power...........................158,205
Speed Proportional.................... 158
Tilt Column.......................... 71
Steering Wheel Mounted Sound System
Controls............................ 133
Stuck, Freeing......................... 186
Sulfur in Gasoline...................... 169
Sun Roof............................87,88
Supplemental Restraint System - Airbag....... 33
Synthetic Engine Oil..................... 199
Tachometer........................... 109
Tape Player........................... 134
Temperature Gauge, Engine Coolant......... 177
Theft Alarm............................ 23
Theft System........................... 23
INDEX 271
10

Tilt Steering Column..................... 71
Time Delay, Headlight.................... 67
Timing Belt........................... 202
Tires ...........................50,159,259
Air Pressure......................159,161
Alignment.......................... 167
Balancing........................... 167
Chains............................. 163
Changing........................177,178
Flat Changing........................ 177
High Speed......................... 161
Jacking............................. 178
Pressure Label....................... 161
Quality Grading...................... 259
Radial............................. 162
Replacement......................... 165
Rotation............................ 166
Snow Tires.......................... 164
Spare Tire........................... 162
Spinning............................ 163
Tread Wear Indicators.................. 164
To Open Hood.......................... 64Towing.............................. 172
Disabled Vehicle...................... 186
Trailering........................... 172
Traction Control...................72,109,159
Trailer Towing......................... 172
Transaxle
Additives........................... 219
Automatic........................153,217
Filter.............................. 219
Operation........................... 154
Selection of Lubricant.................. 217
Transmission
Range Indicator.................... 112,154
Transmitter Battery Service................ 22
Transmitter, Garage Door Opener..........76,81
Transmitter Programming................. 20
Transporting Pets........................ 48
Traveler Trip Computer................... 93
Tread Wear Indicators................... 164
Trip Computer........................93,96
Trip Odometer.......................... 98
Trip Odometer Reset Button............... 111
272 INDEX