CHRYSLER PACIFICA 2017 2.G Owners Manual

facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office) •
Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
11
CUSTOMER ASSISTANCE 799

In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
800 CUSTOMER ASSISTANCE

Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State
of California to cause cancer and birth defects, or
other reproductive harm. In addition, certain fluids
contained in vehicles and certain products of compo-
nent wear contain, or emit, chemicals known to the
State of California to cause cancer and birth defects,
or other reproductive harm.
11
CUSTOMER ASSISTANCE 801

WARRANTY INFORMATION
See the Warranty Information Booklet, located on the
DVD, for the terms and provisions of FCA US LLC
warranties applicable to this vehicle and market.
MOPAR PARTS
MOPAR fluids, lubricants, parts, and accessories are
available from an authorized dealer. They are recom-
mended for your vehicle in order to help keep the vehicle
operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153),
or go to http://www.safercar.gov; or write to: Adminis-
trator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590.
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
802 CUSTOMER ASSISTANCE

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes). Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward lan-
guage with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
11
CUSTOMER ASSISTANCE 803

Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific FCA US LLC vehicles. Included
are starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and safety
tips.Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
804 CUSTOMER ASSISTANCE

INDEX
12

Adaptive Cruise Control (ACC) (Cruise Control) . . .409
Adding Engine Coolant (Antifreeze)............632
Additives, Fuel .......................... .678
Adjust Forward ..............................85
Rearward ..............................85
AirBag ............................... .322
Advance Front Air Bag ...................323
Air Bag Operation ...................... .324
Air Bag Warning Light ................325, 342
Driver Knee Air Bag .....................334
Enhanced Accident Response ............341, 608
Event Data Recorder (EDR) .............345, 609
FrontAirBag ......................... .325
If A Deployment Occurs ..................340
Knee Impact Bolsters .....................334
Maintaining Your Air Bag System ............344
Redundant Air Bag Warning Light ...........343
Side Air Bags ......................... .335Transporting Pets
...................... .373
Air Bag Light .....................231, 342, 375
Air Bag Maintenance ...................... .344
Air Cleaner, Engine (Engine Air Cleaner Filter) . . . .625
Air Conditioner Maintenance .................625
Air Conditioning ......................... .124
Air Conditioning Controls ...................124
Air Conditioning Filter .....................147
Air Conditioning, Operating Tips ..............146
Air Conditioning, Rear Zone ..............130, 143
Air Conditioning Refrigerant ..............625, 626
Air Conditioning System .............124, 132, 625
Air Filter .............................. .625
Air Pressure, Tires ........................ .650
Alarm Arm The System ........................38
Disarm The System .......................39
Alarm (Security Alarm) ..................240, 261
Alterations/Modifications, Vehicle ...............6
806 INDEX

Antifreeze (Engine Coolant)...............631, 686
Disposal ............................. .634
Anti-Lock Brake System (ABS) ................266
Anti-Lock Warning Light ....................243
Ashtray ............................... .199
Assist, Hill Start ......................... .275
Audio Systems (Radio) .....................694
Automatic Dimming Mirror ..................105
Automatic Headlights ......................111
Automatic Temperature Control (ATC) ..........132
Automatic Transaxle ...................... .394
Automatic Transmission .................396, 639
Adding Fluid ...................... .639, 689
Fluid And Filter Changes ..................639
Fluid Change ......................... .639
Fluid Level Check ...................637, 638
Fluid Type ........................ .637, 689
Special Additives ...................... .638
Auxiliary Electrical Outlet (Power Outlet) ........194Auxiliary Power Outlet
.....................194
Axle Lubrication ......................... .689
Battery ............................ .235, 620
Charging System Light ...................235
Jump Starting ......................... .595
Keyless Transmitter Replacement (RKE) ........26
Remote Battery Replacement ................26
Saving Feature (Protection) ................116
Transmitter Battery Replacement .............26
Belts, Seat .............................. .375
Blind Spot Monitoring ..................... .278
Body Mechanism Lubrication .................627
B-Pillar Location ......................... .644
Brake Assist System ...................... .268
Brake Control System, Electronic ..............268
Brake Fluid ............................ .689
Brake System ........................... .636
Fluid

Check ....................... .636, 689
12
INDEX 807

Master Cylinder....................... .636
Parking ............................. .389
Warning Light ........................ .233
Brake/Transmission Interlock .................396
Brightness, Interior Lights ...................118
Bulb Replacement ........................ .543
Bulbs, Light ...................... .377, 537, 543
Camera, Rear ........................ .494, 497
Capacities, Fluid ......................... .686
Caps, Filler Fuel ............................ .502, 599
Radiator (Coolant Pressure) ................633
Carbon Monoxide Warning ...............374, 681
Cargo Compartment Luggage Carrier ....................... .201
Cargo (Vehicle Loading) ....................168
Car Washes ............................ .669
Cellular Phone .......................... .770Center High Mounted Stop Light
..............546
Certification Label ........................ .504
Chains, Tire ............................ .661
Changing A Flat Tire ....................559, 639
Checking Your Vehicle For Safety ..............373
Checks, Safety .......................... .373
Child Restraint .......................... .346
Child Restraints Booster Seats ......................... .351
Center Seat LATCH ..................... .361
Child Restraints ....................... .346
Child Seat Installation .................365, 367
How To Stow An Unused ALR Seat Belt .......363
Infants And Child Restraints ...............349
Installing Child Restraints Using The Vehicle Seat
Belt ................................ .364
Lower Anchors And Tethers For Children ......354
Older Children And Child Restraints .........350
Seating Positions ....................... .353
808 INDEX