maintenance CHRYSLER PACIFICA 2020 Repair Manual

SERVICING AND MAINTENANCE381
Wheel And Wheel Trim Care
All wheels and wheel trim, especially aluminum
and chrome plated wheels, should be cleaned
regularly using mild (neutral Ph) soap and water
to maintain their luster and to prevent
corrosion. Wash wheels with the same soap
solution recommended for the body of the
vehicle and remember to always wash when the
surfaces are not hot to the touch.
Your wheels are susceptible to deterioration
caused by salt, sodium chloride, magnesium
chloride, calcium chloride, etc., and other road chemicals used to melt ice or control dust on
dirt roads. Use a soft cloth or sponge and mild
soap to wipe away promptly. Do not use harsh
chemicals or a stiff brush. They can damage the
wheel’s protective coating that helps keep them
from corroding and tarnishing.

When cleaning extremely dirty wheels including
excessive brake dust, care must be taken in the
selection of tire and wheel cleaning chemicals
and equipment to prevent damage to the wheels.
Mopar Wheel Treatment or Mopar Chrome
Cleaner or their equivalent is recommended or
select a non-abrasive, non-acidic cleaner for
aluminum or chrome wheels.

NOTE:
If you intend parking or storing your vehicle for
an extended period after cleaning the wheels
with wheel cleaner, drive your vehicle and apply
the brakes to remove the water droplets from
the brake components. This activity will remove
the red rust on the brake rotors and prevent
vehicle vibration when braking.
WARNING!
Limited use spares are for emergency use
only. Installation of this limited use spare tire
affects vehicle handling. With this tire, do not
drive more than the speed listed on the
limited use spare wheel. Keep inflated to the
cold tire inflation pressures listed on your Tire
and Loading Information Placard located on
the driver’s side B-Pillar or the rear edge of
the driver’s side door. Replace (or repair) the
original equipment tire at the first opportunity
and reinstall it on your vehicle. Failure to do
so could result in loss of vehicle control.
CAUTION!
Avoid products or automatic car washes that
use acidic solutions or strong alkaline
additives or harsh brushes. Many aftermarket
wheel cleaners and automatic car washes
may damage the wheel's protective finish.
Such damage is not covered by the New
Vehicle Limited Warranty. Only car wash soap,
Mopar Wheel Cleaner or equivalent is
recommended.
CAUTION!
Do not use scouring pads, steel wool, a bristle
brush, metal polishes or oven cleaner. These
products may damage the wheel's protective
finish. Such damage is not covered by the
New Vehicle Limited Warranty. Only car wash
soap, Mopar Wheel Cleaner or equivalent is
recommended.
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382SERVICING AND MAINTENANCE
(Continued)
Dark Vapor Chrome, Black Satin Chrome, or
Low Gloss Clear Coat Wheels
Tire Chains (Traction Devices)
Use of traction devices require sufficient
tire-to-body clearance. Follow these
recommendations to guard against damage:
Traction device must be of proper size for the
tire, as recommended by the traction device
manufacturer.
Install on front tires only.
For a 235/65R17 or 235/60R18 tire, use of
a snow traction device with a maximum
projection of 9 mm beyond the tire profile is
recommended.
Tire Rotation Recommendations
The tires on the front and rear of your vehicle
operate at different loads and perform different
steering, driving, and braking functions. For
these reasons, they wear at unequal rates.
These effects can be reduced by timely rotation
of tires. The benefits of rotation are especially
worthwhile with aggressive tread designs such
as those on all season type tires. Rotation will
increase tread life, help to maintain mud, snow
CAUTION!
If your vehicle is equipped with these
specialty wheels, DO NOT USE wheel
cleaners, abrasives, or polishing compounds.
They will permanently damage this finish and
such damage is not covered by the New
Vehicle Limited Warranty. HAND WASH ONLY
USING MILD SOAP AND WATER WITH A SOFT
CLOTH. Used on a regular basis; this is all that
is required to maintain this finish.
WARNING!
Using tires of different size and type (M+S,
Snow) between front and rear axles can
cause unpredictable handling. You could lose
control and have a collision.
CAUTION!
To avoid damage to your vehicle or tires,
observe the following precautions:
Because of restricted traction device clear-
ance between tires and other suspension
components, it is important that only trac-
tion devices in good condition are used.
Broken devices can cause serious damage.
Stop the vehicle immediately if noise
occurs that could indicate device breakage.
Remove the damaged parts of the device
before further use.
Install device as tightly as possible and
then retighten after driving about ½ mile
(0.8 km).
Do not exceed 30 mph (48 km/h).
Drive cautiously and avoid severe turns and
large bumps, especially with a loaded
vehicle.
Do not drive for a prolonged period on dry
pavement.
Observe the traction device manufacturer’s
instructions on the method of installation,
operating speed, and conditions for use.
Always use the suggested operating speed
of the device manufacturer’s if it is less
than 30 mph (48 km/h).
Do not use traction devices on a compact
spare tire.
CAUTION! (Continued)

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SERVICING AND MAINTENANCE383
and wet traction levels, and contribute to a
smooth, quiet ride.
Refer to the “Scheduled Servicing” for the
proper maintenance intervals. The reasons for
any rapid or unusual wear should be corrected
prior to rotation being performed.
The suggested rotation method is the “forward
cross” shown in the following diagram. This
rotation pattern does not apply to some
directional tires that must not be reversed.

Tire Rotation (Forward Cross)
DEPARTMENT OF TRANSPORTATION
UNIFORM TIRE QUALITY GRADES
The following tire grading categories
were established by the National
Highway Traffic Safety Administration.
The specific grade rating assigned by the
tire's manufacturer in each category is
shown on the sidewall of the tires on
your vehicle.
All passenger vehicle tires must conform
to Federal safety requirements in
addition to these grades.
Treadwear
The Treadwear grade is a comparative
rating, based on the wear rate of the tire
when tested under controlled conditions
on a specified government test course.
For example, a tire graded 150 would
wear one and one-half times as well on
the government course as a tire graded
100. The relative performance of tires depends upon the actual conditions of
their use, however, and may depart
significantly from the norm due to
variations in driving habits, service
practices, and differences in road
characteristics and climate.
Traction Grades
The Traction grades, from highest to
lowest, are AA, A, B, and C. These grades
represent the tire's ability to stop on wet
pavement, as measured under
controlled conditions on specified
government test surfaces of asphalt and
concrete. A tire marked C may have poor
traction performance.
WARNING!
The traction grade assigned to this tire is
based on straight-ahead braking traction
tests, and does not include acceleration,
cornering, hydroplaning, or peak traction
characteristics.
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384SERVICING AND MAINTENANCE
Temperature Grades
The Temperature grades are A (the
highest), B, and C, representing the tire's
resistance to the generation of heat and
its ability to dissipate heat, when tested
under controlled conditions on a
specified indoor laboratory test wheel.
Sustained high temperature can cause
the material of the tire to degenerate
and reduce tire life, and excessive
temperature can lead to sudden tire
failure. The grade C corresponds to a
level of performance, which all
passenger vehicle tires must meet
under the Federal Motor Vehicle Safety
Standard No. 109. Grades B and A
represent higher levels of performance
on the laboratory test wheel, than the
minimum required by law.
STORING THE VEHICLE
If the vehicle should remain stationary for more
than a month, observe the following
precautions:
Park your vehicle in a covered, dry and
possibly airy location the windows open
slightly.
Check that the Electric Park Brake is not
engaged.
Disconnect the negative (-) terminal from the
battery post and be sure that the battery is
fully charged. During storage check battery
charge quarterly.
If you do not disconnect the battery from the
electrical system, check the battery charge
every 30 days.
Clean and protect the painted parts by
applying protective waxes.
Clean and protect polished metal parts by
applying protective waxes.
Apply talcum powder to the front and rear
wiper blades and leave raised from the glass.
Cover the vehicle with an appropriate cover
taking care not to damage the painted
surface by dragging across dirty surfaces. Do
not use plastic sheeting which will not allow
the evaporation of moisture present on the
surface of the vehicle.
Inflate the tires at a pressure of +7.25 psi
(+0.5 bar) higher than recommended on the
tire placard and check it periodically.
Do not drain the vehicle’s cooling system.
Whenever you leave the vehicle stationary for
two weeks or more, idle the vehicle for
approximately five minutes, with the air
conditioning system on and high fan speed.
This will ensure proper lubrication of the
system, thus minimizing the possibility of
damage to the compressor when the vehicle
is put back into operation.
WARNING!
The temperature grade for this tire is
established for a tire that is properly inflated
and not overloaded. Excessive speed,
underinflation, or excessive loading, either
separately or in combination, can cause heat
buildup and possible tire failure.

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SERVICING AND MAINTENANCE385
BODYWORK
Protection From Atmospheric Agents
Vehicle body care requirements vary according
to geographic locations and usage. Chemicals
that make roads passable in snow and ice and
those that are sprayed on trees and road
surfaces during other seasons are highly
corrosive to the metal in your vehicle. Outside
parking, which exposes your vehicle to airborne
contaminants, road surfaces on which the
vehicle is operated, extreme hot or cold weather
and other extreme conditions will have an
adverse effect on paint, metal trim, and
underbody protection. The following maintenance recommendations
will enable you to obtain maximum benefit from
the corrosion resistance built into your vehicle.
What Causes Corrosion?
Corrosion is the result of deterioration or
removal of paint and protective coatings from
your vehicle.
The most common causes are:
Road salt, dirt and moisture accumulation
Stone and gravel impact
Insects, tree sap and tar
Salt in the air near seacoast localities
Atmospheric fallout/industrial pollutants
Body And Underbody Maintenance
Cleaning Headlights
Your vehicle is equipped with plastic headlights
and fog lights that are lighter and less
susceptible to stone breakage than glass
headlights.
Plastic is not as scratch resistant as glass and
therefore different lens cleaning procedures
must be followed.To minimize the possibility of scratching the
lenses and reducing light output, avoid wiping
with a dry cloth. To remove road dirt, wash with
a mild soap solution followed by rinsing.
Do not use abrasive cleaning components,
solvents, steel wool or other aggressive
material to clean the lenses.
Preserving The Bodywork
Washing
Wash your vehicle regularly. Always wash
your vehicle in the shade using Mopar Car
Wash, or a mild car wash soap, and rinse the
panels completely with clear water.
If insects, tar, or other similar deposits have
accumulated on your vehicle, use Mopar
Super Kleen Bug and Tar Remover to
remove.
Use a high quality cleaner wax, such as
Mopar Cleaner Wax to remove road film,
stains and to protect your paint finish. Take
care never to scratch the paint.
Avoid using abrasive compounds and power
buffing that may diminish the gloss or thin
out the paint finish.
CAUTION!
Before removal of the positive and negative
terminals to the battery, wait at least a
minute with ignition switch in the OFF position
and close the drivers door. When
reconnecting the positive and negative
terminals to the battery be sure the ignition
switch is in the OFF position and the drivers
door is closed.
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386SERVICING AND MAINTENANCE
Special Care
If you drive on salted or dusty roads or if you
drive near the ocean, hose off the undercar -
riage at least once a month.
It is important that the drain holes in the
lower edges of the doors, rocker panels, and
trunk be kept clear and open.
If you detect any stone chips or scratches in
the paint, touch them up immediately. The
cost of such repairs is considered the respon -
sibility of the owner.
If your vehicle is damaged due to a collision
or similar cause that destroys the paint and
protective coating, have your vehicle repaired
as soon as possible. The cost of such repairs
is considered the responsibility of the owner.
If you carry special cargo such as chemicals,
fertilizers, de-icer salt, etc., be sure that such
materials are well packaged and sealed.
If a lot of driving is done on gravel roads,
consider mud or stone shields behind each
wheel.
Use Mopar Touch Up Paint on scratches as
soon as possible. An authorized dealer has
touch up paint to match the color of your
vehicle.
INTERIORS
Seats And Fabric Parts
Use Mopar Total Clean to clean fabric
upholstery and carpeting.
Seat Belt Maintenance
Do not bleach, dye or clean the belts with
chemical solvents or abrasive cleaners. This will
weaken the fabric. Sun damage can also
weaken the fabric.
If the belts need cleaning, use a mild soap
solution or lukewarm water. Do not remove the
belts from the vehicle to wash them. Dry with a
soft cloth.
Replace the belts if they appear frayed or worn
or if the buckles do not work properly.CAUTION!

Do not use abrasive or strong cleaning mate -
rials such as steel wool or scouring powder
that will scratch metal and painted surfaces.

Use of power washers exceeding 1,200 psi
(8,274 kPa) can result in damage or
removal of paint and decals.
WARNING!
Do not use volatile solvents for cleaning
purposes. Many are potentially flammable,
and if used in closed areas they may cause
respiratory harm.
WARNING!
A frayed or torn belt could rip apart in a
collision and leave you with no protection.
Inspect the belt system periodically, checking
for cuts, frays, or loose parts. Damaged parts
must be replaced immediately. Do not
disassemble or modify the system. Seat belt
assemblies must be replaced after a collision
if they have been damaged (i.e., bent
retractor, torn webbing, etc.).

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SERVICING AND MAINTENANCE387
Plastic And Coated Parts
Use Mopar Total Clean to clean vinyl upholstery.
Cleaning Plastic Instrument Cluster Lenses
The lenses in front of the instruments in this
vehicle are molded in clear plastic. When
cleaning the lenses, care must be taken to
avoid scratching the plastic.

1. Clean with a wet soft cloth. A mild soap
solution may be used, but do not use high
alcohol content or abrasive cleaners. If soap
is used, wipe clean with a clean damp cloth.

2. Dry with a soft cloth.
Leather Parts
Mopar Total Clean is specifically recommended
for leather upholstery.
Your leather upholstery can be best preserved
by regular cleaning with a damp soft cloth.
Small particles of dirt can act as an abrasive
and damage the leather upholstery and should
be removed promptly with a damp cloth.
Stubborn soils can be removed easily with a soft
cloth and Mopar Total Clean. Care should be
taken to avoid soaking your leather upholstery
with any liquid. Please do not use polishes, oils,
cleaning fluids, solvents, detergents, or
ammonia-based cleaners to clean your leather
upholstery. Application of a leather conditioner
is not required to maintain the original
condition.
NOTE:
If equipped with light colored leather, it tends to
show any foreign material, dirt, and fabric dye
transfer more so than darker colors. The leather
is designed for easy cleaning, and FCA recom -
mends Mopar total care leather cleaner applied
on a cloth to clean the leather seats as needed.
Glass Surfaces
All glass surfaces should be cleaned on a
regular basis with Mopar Glass Cleaner, or any
commercial household-type glass cleaner.
Never use an abrasive type cleaner. Use caution
when cleaning the inside rear window equipped
with electric defrosters or windows equipped
with radio antennas. Do not use scrapers or
other sharp instruments that may scratch the
elements.
When cleaning the rear view mirror, spray
cleaner on the towel or cloth that you are using.
Do not spray cleaner directly on the mirror.
CAUTION!
Direct contact of air fresheners, insect
repellents, suntan lotions, or hand sani -
tizers to the plastic, painted, or decorated
surfaces of the interior may cause perma -
nent damage. Wipe away immediately.
Damage caused by these type of products
may not be covered by your New Vehicle
Limited Warranty.
CAUTION!
Do not use Alcohol and Alcohol-based and/or
Ketone based cleaning products to clean
leather seats, as damage to the seat may
result.
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392TECHNICAL SPECIFICATIONS
(Continued)
NOTE:
Intentional tampering with the emissions
control system can result in civil penalties being
assessed against you.
Carbon Monoxide Warnings
The use of fuel additives, which are now
being sold as octane enhancers, is not
recommended. Most of these products
contain high concentrations of methanol.
Fuel system damage or vehicle perfor-
mance problems resulting from the use of
such fuels or additives is not the responsi -
bility of the manufacturer and may void or
not be covered under the New Vehicle
Limited Warranty.
CAUTION! (Continued)
WARNING!
Carbon monoxide (CO) in exhaust gases is
deadly. Follow the precautions below to
prevent carbon monoxide poisoning:
Do not inhale exhaust gases. They contain
carbon monoxide, a colorless and odorless
gas, which can kill. Never run the engine in
a closed area, such as a garage, and never
sit in a parked vehicle with the engine
running for an extended period. If the
vehicle is stopped in an open area with the
engine running for more than a short
period, adjust the ventilation system to
force fresh, outside air into the vehicle.
Guard against carbon monoxide with
proper maintenance. Have the exhaust
system inspected every time the vehicle is
raised. Have any abnormal conditions
repaired promptly. Until repaired, drive with
all side windows fully open.
WARNING! (Continued)

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MULTIMEDIA437
Care And Maintenance
Touchscreen

Do not press the touchscreen with any hard or
sharp objects (pen, USB stick, jewelry, etc.),
which could scratch the touchscreen surface!

Do not spray any liquid or caustic chemicals
directly on the screen! Use a clean and dry
microfiber lens cleaning cloth in order to
clean the touchscreen.

If necessary, use a lint-free cloth dampened
with a cleaning solution, such as isopropyl
alcohol or an isopropyl alcohol and water solu -
tion ratio of 50:50. Be sure to follow the solvent
manufacturer's precautions and directions.

UCONNECT 4 WITH 7-INCH DISPLAY
Introduction
Uconnect 4 With 7-Inch Display

Uconnect 4 With 7-inch Display

NOTE:
Uconnect screen images are for illustration
purposes only and may not reflect exact soft -
ware for your vehicle.
1. Radio

Press the Radio button on the touchscreen
to enter Radio Mode. The different tuner
modes: AM, FM, and SXM can be selected
by pressing the corresponding buttons on
the touchscreen in Radio Mode.
2. Media Press the Media button on the touchscreen
to access media sources such as USB De -
vice, AUX, and Bluetooth® as long as the re -
quested media is present.
3. Climate Refer to “Climate Controls” in “Getting To
Know Your Vehicle” for further details.
4. Apps Press the Apps button on the touchscreen
to access Smartphone and Connected vehi -
cle options.
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499
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss
additional charges with the service manager.
Keep a maintenance log of your vehicle's
service history. This can often provide a clue to
the current problem.
Prepare A List
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized dealers, you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE

The manufacturer and its authorized dealers are
vitally interested in your satisfaction. We want you
to be happy with our products and services.

Warranty service must be done by an
authorized dealer. We strongly recommend that
you take the vehicle to an authorized dealer.
They know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac
-
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage10

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