Getting to know your vehicle CHRYSLER PACIFICA 2020 Owners Manual

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION ............................................................................................................................. 9
2 GETTING TO KNOW YOUR VEHICLE ..................................................................................12
3 GETTING TO KNOW YOUR INSTRUMENT PANEL ...................................................... 125
4 SAFETY ......................................................................................................................................... 152 5 STARTING AND OPERATING ............................................................................................... 219
6 IN CASE OF EMERGENCY .....................................................................................................301 7 SERVICING AND MAINTENANCE ...................................................................................... 345
8 TECHNICAL SPECIFICATIONS ............................................................................................ 388
9 MULTIMEDIA .............................................................................................................................. 397
10 CUSTOMER ASSISTANCE .....................................................................................................499 11 INDEX .............................................................................................................................................503

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2
INTRODUCTION
HOW TO USE THIS MANUAL ................................10
Essential Information .................................. 10
Symbols ........................................................ 10
WARNINGS AND CAUTIONS ...............................10
VEHICLE MODIFICATIONS/ALTERATIONS ........11
GETTING TO KNOW YOUR VEHICLE
VEHICLE USER GUIDE — IF EQUIPPED ...............12
KEYS ......................................................................13
Key Fob......................................................... 13
IGNITION SWITCH .................................................18
Keyless Enter-N-Go — Ignition ..................... 18
REMOTE STARTING SYSTEM — IF EQUIPPED ...19
How To Use Remote Start ........................... 20
Remote Start Cancel Message —
If Equipped ................................................... 20 To Enter Remote Start Mode ...................... 21
To Exit Remote Start Mode Without Driving
The Vehicle .................................................. 21 To Exit Remote Start Mode And Drive The
Vehicle .......................................................... 21 Remote Start Comfort Systems —
If Equipped ................................................... 21 General Information .................................... 22 SENTRY KEY.......................................................... 22
Key Programming ....................................... 23
Replacement Keys....................................... 23
General Information .................................... 23
VEHICLE SECURITY ALARM — IF EQUIPPED ..... 24
To Arm The System ..................................... 24
To Disarm The System ................................ 24
Rearming Of The System............................. 25
DOORS ................................................................... 25
Manual Lock ................................................ 25
Central Lock/Unlock — If Equipped ............ 26
Unlock Doors Automatically On Exit — If
Equipped ...................................................... 27 Keyless Enter-N-Go — Passive Entry........... 27
Manual Sliding Side Door............................ 30
Power Sliding Side Door — If Equipped ...... 30
Hands-Free Sliding Doors — If Equipped.... 32
Child Locks ................................................... 32
DRIVER MEMORY SETTINGS — IF EQUIPPED .. 34
Programming The Memory Feature............ 34
Linking And Unlinking The Key Fob To
Memory ........................................................ 34 Memory Position Recall............................... 35 SEATS ....................................................................35
Manual Adjustment (Front Seats) — If
Equipped ...................................................... 35 Manual Adjustment (Rear Seats) ............... 37
Power Adjustment (Front Seats) —
If Equipped ................................................... 48 Power Adjustment (Rear Seats) —
If Equipped ................................................... 50 Heated Seats ............................................... 53
Ventilated Seats — If Equipped................... 54
Adjustable Armrest (Front Seats) —
If Equipped ................................................... 54 Plastic Grocery Bag Retainer Hooks .......... 54
HEAD RESTRAINTS ..............................................55
Head Restraints — Front Seats................... 55
Head Restraints — Second Row
Quad Seats .................................................. 56 Head Restraints — Second Row Bench...... 56
Head Restraints — Third Row ..................... 57
STEERING WHEEL.................................................58
Tilt/Telescoping Steering Column .............. 58
Heated Steering Wheel — If Equipped ....... 58

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GETTING TO KNOW YOUR INSTRUMENT PANEL
INSTRUMENT CLUSTER..................................... 125
Instrument Cluster Descriptions ...............126
INSTRUMENT CLUSTER DISPLAY ................... 127
Instrument Cluster Display Location And
Controls ......................................................128 Oil Life Reset ..............................................129
Fuel And Oil Refresh Mode .......................129
KeySense Cluster Messages —
If Equipped .................................................130 Instrument Cluster Display Menu Items ..131
Battery Saver On/Battery Saver Mode
Message — Electrical Load Reduction
Actions — If Equipped ................................138 Instrument Cluster Display Programmable
Features Screen Setup.............................. 139
TRIP COMPUTER ............................................... 140
WARNING LIGHTS AND MESSAGES ............... 141
Red Warning Lights....................................141
Yellow Warning Lights ...............................144
Yellow Indicator Lights...............................147
Green Indicator Lights ...............................148
Blue Indicator Lights ..................................149White Indicator Lights................................149
ONBOARD DIAGNOSTIC SYSTEM — OBD II .... 150
Onboard Diagnostic System (OBD II)
Cybersecurity..............................................150
EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS ........................................................ 151
SAFETY
SAFETY FEATURES .............................................152 Anti-Lock Brake System (ABS) ................. 152
Electronic Brake Control (EBC) System ... 153
AUXILIARY DRIVING SYSTEMS.........................159 Blind Spot Monitoring (BSM) —
If Equipped ................................................. 159 Forward Collision Warning (FCW) With
Mitigation — If Equipped............................ 164 Tire Pressure Monitoring
System (TPMS) .......................................... 167
OCCUPANT RESTRAINT SYSTEMS .................. 171 Occupant Restraint Systems Features .... 171
Important Safety Precautions ................... 172
Seat Belt Systems ..................................... 172
Supplemental Restraint Systems (SRS)... 184
Child Restraints ......................................... 198
Transporting Pets ...................................... 215
SAFETY TIPS ....................................................... 216 Transporting Passengers .......................... 216Exhaust Gas .............................................. 216
Safety Checks You Should Make Inside
The Vehicle ................................................ 217 Periodic Safety Checks You Should Make
Outside The Vehicle ................................... 218
STARTING AND OPERATING
STARTING THE ENGINE .....................................219 Normal Starting.......................................... 219Cold Weather Operation (Below –22°F
Or −30°C) ................................................. 223 After Starting — Warming Up The
Engine ........................................................ 223 If Engine Fails To Start ............................. 223
To Turn Off The Engine Using ENGINE
START/STOP Button .................................. 223
ENGINE BLOCK HEATER — IF EQUIPPED ....... 224
ENGINE BREAK-IN RECOMMENDATIONS ...... 224
PARK BRAKE...................................................... 225 Electric Park Brake (EPB) ......................... 225
AUTOMATIC TRANSMISSION ........................... 228 Ignition Park Interlock ............................... 229Brake/Transmission Shift Interlock
System........................................................ 229 Nine-Speed Automatic Transmission ...... 230
Gear Ranges .............................................. 230
ACTIVE NOISE CANCELLATION ........................ 234
POWER STEERING............................................. 234
STOP/START SYSTEM — IF EQUIPPED ........... 235
Auto Stop/Start.......................................... 235
Possible Reasons The Engine Does Not
Autostop ..................................................... 235 To Start The Engine While In Auto
Stop/Start .................................................. 236 To Manually Turn Off The Stop/Start
System........................................................ 236 To Manually Turn On The Stop/Start
System........................................................ 237 System Malfunction................................... 237

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HOW TO USE THIS MANUAL
Essential Information
Consult the Table of Contents to determine which section contains the information you desire.
Since the specification of your vehicle depends on the items of equipment ordered, certain descriptions and illustrations may differ from your vehicle's
equipment.
The detailed Index at the back of this Owner's Manual contains a complete listing of all subjects.
Symbols
Some vehicle components have colored labels whose symbols indicate precautions to be observed when using this component. Refer to “Warning
Lights and Messages” in “Getting To Know Your Instrument Panel” for further information on the symbols used in your vehicle.
WARNINGS AND CAUTIONS
This Owner’s Manual contains WARNINGS against operating procedures that could result in a collision, bodily injury and/or death. It also contains
CAUTIONS against procedures that could result in damage to your vehicle. If you do not read this entire Owner’s Manual, you may miss important
information. Observe all Warnings and Cautions.

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12
GETTING TO KNOW YOUR VEHICLE
VEHICLE USER GUIDE — IF EQUIPPED
Access your Owner’s Information right through
your Uconnect 4C or 4C NAV touchscreen
system (if equipped).
To access the Vehicle User Guide on your
Uconnect Touchscreen: Press the Uconnect
Apps button. From there, press the Vehicle User
Guide icon on your touchscreen. No Uconnect
registration is required.

Uconnect 4C NAV With 8.4–inch Display Vehicle User Guide Touchscreen Icon
NOTE:
Vehicle User Guide features are not available
while the vehicle is moving. If you try to access
while the vehicle is in motion, the system will
display: Feature not available while the vehicle
is in motion.
Pre-Installed Features
Your User Guide — Updated in real-time
Touchscreen convenience
Maintenance schedules and information
Comprehensive icon and symbol glossary
Available when and where you need it
Customizable interface
Multilingual
Once you launch your Vehicle User Guide, you
will be able to explore your warranty information
and radio manual when and where you need
them. Your Uconnect system displays the
Vehicle User Guide on your touchscreen radio to
assist in better understanding your vehicle.
There’s no app to download, no phone to
connect and no external device needed for
playback. Plus, it’s updated throughout the
year, in real-time, so it never goes out of date.

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GETTING TO KNOW YOUR VEHICLE13
Features/Benefits

Pre-installed on your Uconnect touchscreen radio

Enhanced search and browsing capability
Robust NAV application (if equipped)
Add selected topics to a fast-access Favor -
ites category
Icon and symbol glossary
Warranty information
Crucial driver information and assistance:
Operating Instructions
Warranty Information
Fluid Level Standards
Maintenance Schedules
Emergency Procedures
911 Contact and More
TIP:
When viewing a topic, tap the star icon to add it
to your Favorites, for easy access in the future.
KEYS
Key Fob
Your vehicle uses a keyless ignition system. The
ignition system consists of a key fob with
Remote Keyless Entry (RKE) and a START/STOP
push button ignition system. The RKE system
uses a receiver module in the vehicle that
wirelessly links with the key fob.
NOTE:
The key fob may not be found if it is located next
to a mobile phone, laptop or other electronic
device; these devices may block the key fob’s
wireless signal.
This system allows you to lock or unlock the
doors and liftgate, activate the Panic Alarm,
optional power liftgate, left power sliding door,
and right power sliding door from distances up
to approximately 66 ft (20 m) using a key fob.
When any button on the key fob is pushed, or when any signal is being transferred between
the key fob and the vehicle, an LED light on the
key fob will flash as an indicator. The key fob
does not need to be pointed at the vehicle to
activate the system.
NOTE:
The emergency key allows for entry into the
vehicle should the battery in the vehicle or the
key fob become depleted. The emergency key is
also for locking/unlocking the glove compart
-
ment. You can keep the emergency key with you
when valet parking.
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14GETTING TO KNOW YOUR VEHICLE

Key Fob
In case the ignition switch does not change with
the push of a button, the key fob may have a low
or fully depleted battery. A low key fob battery
can be verified by referring to the instrument
cluster, which will display directions to follow.
NOTE:
A low key fob battery condition may be indi
-
cated by a message in the instrument cluster
display, or by the LED light on the key fob. If
the LED key fob light no longer illuminates
from key fob button pushes, then the key fob
battery requires replacement.
The key fob LED light brightness is designed
for indoor light viewing, so the LED light may
not be visible in direct sunlight. In a situation where the battery is low or fully
depleted, a back up method can be used to
operate the ignition switch. Put the nose side of
the key fob (side opposite of the Emergency
Key) against the START/STOP ignition button
and push to operate the ignition switch.
To Unlock The Doors
NOTE:

Uconnect Settings lets you program the system to
unlock either the driver's side doors on the first
push (default) or unlock all doors on the first push
of the unlock button on the key fob. To change
the default setting, refer to “Uconnect Settings”
in “Multimedia” for further information.

1st Push Of Key Fob Unlocks
Push and release the unlock button on the key
fob once to unlock the driver front door and
sliding door or twice within five seconds to
unlock all doors and liftgate. The hazard lights
will flash to acknowledge the unlock signal. The
illuminated entry system will be activated.
2nd Push Of Key Fob Unlocks
Push and release the unlock button on the key
fob twice within five seconds to unlock all doors
and liftgate. The turn signal lights will flash to
1 — LED Light
2 — Lock
3 — Remote Start
4 — Right Power Sliding Side Door
5 — PANIC Alarm
6 — Emergency Key
7 — Left Power Sliding Side Door
8 — Liftgate
9 — Unlock

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GETTING TO KNOW YOUR VEHICLE15
acknowledge the unlock signal. The illuminated
entry system will be activated.
This feature lets you program the system to
unlock either the driver's side doors or all doors
on the first push of the unlock button on the key
fob. To change the current setting, refer to
“Uconnect Settings” in “Multimedia” for further
information.
NOTE:
Your vehicle is equipped with Passive Entry;
refer to “Keyless Enter-N-Go — Passive Entry” in
this chapter for further information.
Emergency Key Feature
The key fob also contains an emergency key.
The emergency key is stored in the bottom of
the key fob.

Mechanical Latch To Release Emergency Key
The emergency key allows for entry into the
vehicle should the battery in the vehicle or the
key become depleted. The emergency key is
also for locking/unlocking the glove
compartment. You can keep the emergency key
with you when valet parking.
To remove the emergency key, press the
mechanical button on the side of the key fob
with your thumb and pull the emergency key out
with your other hand while pushing the
mechanical button.
To Lock The Doors And Liftgate
Push and release the lock button on the key fob
to lock all doors and liftgate. The hazard lights
will flash once and the horn will chirp once to
acknowledge the signal. Settings in radio can
change to lights only, chirp only, or both.
Refer to “Keyless Enter-N-Go — Passive Entry” in
this chapter for further information.
Key Fob With Remote Control And Integrated
Vehicle Key
If one or more doors are open or the liftgate is
open, the doors can be locked. This is signaled
by a quick flash of the turn signals.
Vehicles Equipped With Keyless Enter-N-Go —
Passive Entry
If one or more doors are open, or the liftgate is
open, the doors can be locked. The doors will
unlock again only if the key is inside the
passenger compartment.
Key Fob Battery Replacement
The recommended replacement battery is one
CR2032 battery.
NOTE:
Batteries contain harmful chemicals.
Dispose old batteries by placing them in
correct containers according to the law or by
taking them to a dealership, where they will
be handled appropriately.
Perchlorate Material — special handling may
apply. See www.dtsc.ca.gov/hazard
-
ouswaste/perchlorate for further informa -
tion.
Do not touch the battery terminals that are
on the back housing or the printed circuit
board.
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16GETTING TO KNOW YOUR VEHICLE

1. Remove the emergency key by pushing the
mechanical release button on the side of
the key fob with your thumb and then pull
the key out with your other hand.

Emergency Key Removal

2. Insert a coin, a flat blade screw driver, or the tip of your emergency key into the now
exposed slot and carefully pry on both sides
to disengage the snaps. Gently remove the
back cover from the fob, being careful not to
damage any of the snaps.
Separating The Key Fob Case

3. Remove the battery by sliding the battery rearward in its pocket until the battery lifts
up. Remove the depleted battery from the
battery pocket and dispose appropriately.
4. Fit a new CR2032 battery ensuring that the positive (+) side is facing upwards. Push the
battery into the pocket until it is firmly
seated in place and secured under both
tabs.
5. Align the back cover into its original position and snap it back in place by pushing it
against the fob until it is seated all around.Programming Additional Key Fobs
Programming the key fob may be performed by
an authorized dealer.
NOTE:
Once a key fob is programmed to a vehicle, it
cannot be repurposed and reprogrammed to
another vehicle.
Request For Additional Remote Controls
NOTE:
Only key fobs that are programmed to the
vehicle electronics can be used to start and
operate the vehicle. Once a key fob is
programmed to a vehicle, it cannot be
programmed to any other vehicle.
CAUTION!
Always remove the key fobs from the
vehicle and lock all doors when leaving the
vehicle unattended.
For vehicles equipped with Keyless
Enter-N-Go — Ignition, always remember to
place the ignition in the OFF position.

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GETTING TO KNOW YOUR VEHICLE17
Duplication of key fobs may be performed at an
authorized dealer. This procedure consists of
programming a blank key fob to the vehicle
electronics. A blank key fob is one that has
never been programmed.
NOTE:
When having the Sentry Key Immobilizer
System serviced, bring all vehicle keys with you
to an authorized dealer.
KeySense Features — If Equipped
This feature provides the vehicle owner with the
ability to customize vehicle settings that can be
applied to determine the driving experience for
other drivers of the vehicle. The vehicle settings
are protected by a unique 4-digit PIN, which the
vehicle owner creates when accessing the
specific settings for the first time.
KeySense also has additional features that are
always enabled when the specific key is in use
that cannot be set by the vehicle owner. While
this specific key fob is in use, the vehicle will
respond accordingly to the customized vehicle settings and mandatory features. This includes
enhanced driving assistance features,
increased driver alerts, and the locking of
certain optional features.

KeySense Key Fob

KeySense Unique Splash Screen
At start-up the KeySense splash screen should
inform the driver that the vehicle will be
functioning in KeySense mode when the
KeySense key is in use. Start-Up Display Features
Unique splash screen graphic
Telltale illuminated
After unique splash screen, and after stored
messages are cycled, then start-up
KeySense messages (Range & Max Speed)
are displayed
The following features are always enabled when
this key is in use:
Entertainment audio muted if 1st row occu -
pied seat belts are not fastened
Consistent seat belt unfastened chime

Maximum radio volume limited to 15 out of 39

Daytime Running Lights
Headlights On With Wipers
Rain Sensing Wipers
Automatic High Beams
Refer to “Uconnect Settings” in “Multimedia”
for further information.
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