phone CHRYSLER PACIFICA 2020 Owners Manual

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway motor vehicle can
expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the
State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid
breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well-ventilated area and
wear gloves or wash your hands frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may also include a
description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and equipment described in this manual
that are not on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or make additions to or improvements to its products without
imposing any obligation upon itself to install them on products previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc.
used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling 1-800-247-9753 (U.S.)
or 1-800 -387-1143 (Canada) or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/ Uconnect manuals and
Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting www.techauthority.com and Canadian
residents can purchase replacement kits by calling 1-800 -387-1143.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and personal
injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the road. Use of any
electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle is moving is dangerous and
could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you find yourself unable to devote your
full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit the use of cellular telephones or texting
while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Chrysler brand vehicle and to provide a convenient reference source
for common questions.
Not all features shown in this manual may apply to your vehicle. For additional information, visit www.mopar.com (U.S.), www.mopar.ca (Canada) or your
local Chrysler brand dealer.
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood
alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver,
call a cab, a friend or use public transportation.
DRIVING AND ALCOHOL
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judgment
is impaired when you have been drinking. Never drink and then drive.
WARNING!

7
TECHNICAL SPECIFICATIONS
IDENTIFICATION DATA ...................................... 388Vehicle Identification Number ..................388
BRAKE SYSTEM ................................................. 388
WHEEL AND TIRE TORQUE
SPECIFICATIONS ................................................ 388 Torque Specifications ................................388
FUEL REQUIREMENTS ...................................... 389 3.6L Engine ...............................................389Reformulated Gasoline .............................390Materials Added To Fuel ..........................390
Gasoline/Oxygenate Blends......................390
Do Not Use E-85 In Non-Flex Fuel
Vehicles ......................................................391 CNG And LP Fuel System Modifications ...391MMT In Gasoline ........................................391
Fuel System Cautions ................................391Carbon Monoxide Warnings .....................392
FLUID CAPACITIES ............................................. 393
FLUIDS AND LUBRICANTS ................................ 394 Engine.........................................................394
Chassis .......................................................396
MULTIMEDIA
UCONNECT SYSTEMS ....................................... 397
CYBERSECURITY ............................................... 397
UCONNECT SETTINGS ....................................... 398
Customer Programmable Features —
Uconnect 4 Settings .................................398 Customer Programmable Features —
Uconnect 4C/4C NAV Settings ................. 415 SAFETY AND GENERAL INFORMATION ........... 436
Safety Guidelines....................................... 436
UCONNECT 4 WITH 7-INCH DISPLAY ..............437
Introduction................................................ 437
Radio Mode ................................................ 438
Media Mode ............................................... 447Phone Mode ............................................... 454
STEERING WHEEL AUDIO CONTROLS — IF
EQUIPPED ..........................................................467
Radio Operation ......................................... 467
Media Mode ............................................... 467
AUX/USB/MP3 CONTROL ................................. 468
UCONNECT THEATER — IF EQUIPPED ............. 469
Uconnect Theater Overview ...................... 469
Getting Started .......................................... 469Accessing The System From The Uconnect
System ........................................................ 469 Uconnect Theater Controls ....................... 470
Accessing The System From The Uconnect
Theater Rear Screens................................ 470 Pairing The Remote ................................... 471
Unpairing The Remote............................... 472Media Sources ........................................... 472
Uconnect Theater Remote Control ........... 473
Uconnect Theater Home Screen And
Controls ...................................................... 474 General Information .................................. 475
Play A DVD/Blu-ray™ Or USB Media File
From Uconnect System ............................. 475 Disc Menu .................................................. 477
Blu-ray™ Controls – Disc Specific
Functions ................................................... 477 Uconnect Theater Apps ............................. 477
Using The Rear Video USB Port ................ 479
Play Video Games ...................................... 479
Headphones Operation ............................. 480
Display Settings ......................................... 481Listening To Audio With The Screen
Closed......................................................... 482 Rear Climate Controls ............................... 482Accessibility — If Equipped ........................ 484
Wireless Streaming — If Equipped............ 484
BD And DVD Region Codes ....................... 485Product Agreement.................................... 487General Information .................................. 489
FCC/IC Regulatory Notices........................ 490
RADIO OPERATION AND MOBILE PHONES.... 491
Regulatory And Safety Information .......... 491
UCONNECT VOICE RECOGNITION QUICK
TIPS .................................................................... 493
Introducing Uconnect ................................ 493
Get Started................................................. 493Basic Voice Commands ............................ 494Radio .......................................................... 494

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8
Media ..........................................................494 Phone .........................................................495
Voice Text Reply .........................................495
Climate .......................................................496Navigation (4C NAV) ..................................496Siri® Eyes Free — If Equipped ..................496
Using Do Not Disturb ................................496Android Auto™ — If Equipped ...................497Apple CarPlay® — If Equipped ................. 497
General Information ..................................498Additional Information ...............................498
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ...................................................499
Prepare For The Appointment................... 499
Prepare A List............................................. 499
Be Reasonable With Requests ................. 499
IF YOU NEED ASSISTANCE ...............................499
FCA US LLC Customer Center ................... 500
FCA Canada Inc. Customer Center ........... 500
In Mexico Contact ...................................... 500
Puerto Rico And US Virgin Islands ............ 500
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ..................... 500 Service Contract ....................................... 500 WARRANTY INFORMATION .............................. 501
MOPAR PARTS................................................... 501
REPORTING SAFETY DEFECTS ........................ 501
In The 50 United States And
Washington, D.C. ....................................... 501 In Canada ................................................... 501
PUBLICATION ORDER FORMS ........................ 502

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12
GETTING TO KNOW YOUR VEHICLE
VEHICLE USER GUIDE — IF EQUIPPED
Access your Owner’s Information right through
your Uconnect 4C or 4C NAV touchscreen
system (if equipped).
To access the Vehicle User Guide on your
Uconnect Touchscreen: Press the Uconnect
Apps button. From there, press the Vehicle User
Guide icon on your touchscreen. No Uconnect
registration is required.

Uconnect 4C NAV With 8.4–inch Display Vehicle User Guide Touchscreen Icon
NOTE:
Vehicle User Guide features are not available
while the vehicle is moving. If you try to access
while the vehicle is in motion, the system will
display: Feature not available while the vehicle
is in motion.
Pre-Installed Features
Your User Guide — Updated in real-time
Touchscreen convenience
Maintenance schedules and information
Comprehensive icon and symbol glossary
Available when and where you need it
Customizable interface
Multilingual
Once you launch your Vehicle User Guide, you
will be able to explore your warranty information
and radio manual when and where you need
them. Your Uconnect system displays the
Vehicle User Guide on your touchscreen radio to
assist in better understanding your vehicle.
There’s no app to download, no phone to
connect and no external device needed for
playback. Plus, it’s updated throughout the
year, in real-time, so it never goes out of date.

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GETTING TO KNOW YOUR VEHICLE13
Features/Benefits

Pre-installed on your Uconnect touchscreen radio

Enhanced search and browsing capability
Robust NAV application (if equipped)
Add selected topics to a fast-access Favor -
ites category
Icon and symbol glossary
Warranty information
Crucial driver information and assistance:
Operating Instructions
Warranty Information
Fluid Level Standards
Maintenance Schedules
Emergency Procedures
911 Contact and More
TIP:
When viewing a topic, tap the star icon to add it
to your Favorites, for easy access in the future.
KEYS
Key Fob
Your vehicle uses a keyless ignition system. The
ignition system consists of a key fob with
Remote Keyless Entry (RKE) and a START/STOP
push button ignition system. The RKE system
uses a receiver module in the vehicle that
wirelessly links with the key fob.
NOTE:
The key fob may not be found if it is located next
to a mobile phone, laptop or other electronic
device; these devices may block the key fob’s
wireless signal.
This system allows you to lock or unlock the
doors and liftgate, activate the Panic Alarm,
optional power liftgate, left power sliding door,
and right power sliding door from distances up
to approximately 66 ft (20 m) using a key fob.
When any button on the key fob is pushed, or when any signal is being transferred between
the key fob and the vehicle, an LED light on the
key fob will flash as an indicator. The key fob
does not need to be pointed at the vehicle to
activate the system.
NOTE:
The emergency key allows for entry into the
vehicle should the battery in the vehicle or the
key fob become depleted. The emergency key is
also for locking/unlocking the glove compart
-
ment. You can keep the emergency key with you
when valet parking.
2

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GETTING TO KNOW YOUR VEHICLE19
(Continued)
ON/RUN
Driving position
All the electrical devices are available
START
Start the vehicle
The engine only runs in the ON/RUN ignition
position or from a remote start request.
In case the ignition switch does not change with
the push of a button, the key fob may have a low
or depleted battery. In this situation, a back up
method can be used to operate the ignition
switch. Put the nose side (side opposite of the
emergency key) of the key fob against the
START/STOP ignition button and push to
operate the ignition switch.

Backup Starting Method
NOTE:
The key fob may not be able to be detected by
the vehicle keyless-go system if it is located next
to a mobile phone, laptop or other electronic
device; these devices may block the key fob’s
wireless signal and prevent the keyless-go
system from starting the vehicle.
NOTE:
For further information, refer to "Starting The
Engine" in "Starting And Operating."
REMOTE STARTING SYSTEM — IF EQUIPPED
If applicable, refer to the “Hybrid Supplement”
for additional information.
This system uses the key fob to start the
engine conveniently from outside the
vehicle while still maintaining security.
The system has a range of 328 ft (100 m).

WARNING!
When leaving the vehicle, always remove
the key fob from the vehicle and lock your
vehicle.
Never leave children alone in a vehicle, or
with access to an unlocked vehicle.
Allowing children to be in a vehicle unat -
tended is dangerous for a number of
reasons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the gear selector.
Do not leave the key fob in or near the
vehicle, or in a location accessible to chil-
dren, and do not leave the ignition of a
vehicle equipped with Keyless Enter-N-Go
in the RUN mode. A child could operate
power windows, other controls, or move the
vehicle.
Do not leave children or animals inside
parked vehicles in hot weather. Interior
heat build-up may cause serious injury or
death.
CAUTION!
An unlocked car is an invitation. Always
remove the key fobs from the vehicle and lock
all doors when leaving the vehicle
unattended.
WARNING! (Continued)
2

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GETTING TO KNOW YOUR VEHICLE27
sound if the ignition is in the ACC or ON/RUN
position and a door is open, as a reminder to
place the ignition in the OFF position and
remove the key fob.
Unlock Doors Automatically On Exit — If
Equipped
The Unlock Doors Automatically On Exit feature
unlocks all of the vehicle doors when any door
is opened. This will occur only after the gear
selector has been placed into the PARK
position, after the vehicle has been driven (the
gear selector has been placed out of PARK and
all doors closed).
The Unlock Doors Automatically On Exit feature
will not operate if there is any manual operation
of the door locks (lock or unlock).
For further information, refer to “Uconnect
Settings” in “Multimedia”.
Keyless Enter-N-Go — Passive Entry
The Passive Entry system is an enhancement to
the vehicle’s Remote Keyless Entry (RKE)
system and a feature of Keyless Enter-N-Go.
This feature allows you to lock and unlock the
vehicle’s door(s) without having to push the key
fob lock or unlock buttons. NOTE:
Passive Entry may be programmed on/off.
Refer to “Uconnect Settings” in “Multimedia”
for further information.
If wearing gloves on your hands, or if it has
been raining/snowing on the Passive Entry
door handle, the unlock sensitivity can be
affected, resulting in a slower response time.
If the vehicle is unlocked by Passive Entry
and no door is opened within 60 seconds, the
vehicle will re-lock and will arm the security
alarm (if equipped).
The sliding side doors can be unlocked from
the outside using the hands free or Passive
Entry system.
The key fob may not be able to be detected by
the vehicle passive entry system if it is
located next to a mobile phone, laptop, or
other electronic device; these devices may
block the key fob’s wireless signal and
prevent the passive entry handle from
locking/unlocking the vehicle.
If set by the customer in the Uconnect
Settings, unlocking with Passive Entry will
initiate illuminated approach (low beams,
license plate lamp, position lamps) for the
time 0, 30 (default), 60 or 90 seconds.
Passive Entry also initiates two flashes of the
turn lamps.
To Unlock From The Driver's Side:
With a valid key fob within 5 ft (1.5 m) of the
driver’s door handle, grab the driver’s front door
handle to unlock the drivers side doors (driver/
sliding door) automatically. The interior door
panel lock knob will rotate when the door is
unlocked.

Grab The Door Handle To Unlock

2

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118GETTING TO KNOW YOUR VEHICLE
Once the screen is completely to the top of the
window, extend the top bar of the sun screen
over the two hooks attached to the top of the
window.

Sun Screen Extended

To lower the sun screen, gently lift the tab
upward to disengage the hooks, and feed the
screen back into the base sill.Power Outlets
Your vehicle is equipped with 12 Volt (15 Amp)
power outlets, and 5 Volt (2.5 Amp) USB power
outlets, that can be used to power cellular
phones, small electronics and other low
powered electrical accessories. The power
outlets can be labeled with either a “key” or a
“battery” symbol to indicate how the outlet is
powered. Power outlets labeled with a “key” are
powered when the ignition is in the ON or ACC
position, while the outlets labeled with a
“battery” are connected directly to the battery
and powered at all times.
NOTE:
All accessories connected to the “battery”
powered outlets should be removed or
turned off when the vehicle is not in use to
protect the battery against discharge. The front power outlet is located at the bottom
of the instrument panel.

12 Volt Front Power Outlet

In addition to the front power outlets, there is
also a power outlet located in the rear cargo
area.
CAUTION!
Power outlets are designed for accessory
plugs only. Do not insert any other object in
the power outlets as this will damage the
outlet and blow the fuse. Improper use of the
power outlet can cause damage not covered
by your New Vehicle Limited Warranty.

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GETTING TO KNOW YOUR VEHICLE119
(Continued)
The rear power outlet is located in the right rear
cargo area.
Rear Power Outlet
Power Outlet Fuse Locations

Power Inverter — If Equipped
There is a 115 Volt, 150 Watt Power Inverter
outlet located on the right side of the vehicle,
before the third row of seats to convert DC
current to AC current. The Power Inverter can
power cellular phones, electronics and other
low power devices requiring up to 150 Watts.
1 — F95A-F95B USB IP 10A
2 — F85 Cigar Lighter 20A
3 — F60 RR Cargo Power Outlet 20A
WARNING!
To avoid serious injury or death:
Only devices designed for use in this type of
outlet should be inserted into any 12 Volt
outlet.
Do not touch with wet hands.
Close the lid when not in use and while
driving the vehicle.
If this outlet is mishandled, it may cause an
electric shock and failure.
CAUTION!
Many accessories that can be plugged in
draw power from the vehicle's battery, even
when not in use (i.e., cellular phones, etc.).
Eventually, if plugged in long enough, the
vehicle's battery will discharge sufficiently
to degrade battery life and/or prevent the
engine from starting.
Accessories that draw higher power (i.e.,
coolers, vacuum cleaners, lights, etc.) will
degrade the battery even more quickly.
Only use these intermittently and with
greater caution.
After the use of high power draw accesso -
ries, or long periods of the vehicle not being
started (with accessories still plugged in),
the vehicle must be driven a sufficient
length of time to allow the generator to
recharge the vehicle's battery.
CAUTION! (Continued)
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234STARTING AND OPERATING
NOTE:
The torque converter clutch will not engage until
the engine and/or transmission is warm
(usually after 1 to 3 miles [2 to 5 km] of driving).
Because the engine speed is higher when the
torque converter clutch is not engaged, it may
seem as if the transmission is not shifting prop -
erly when the vehicle is cold. This is normal. The
torque converter clutch will function normally
once the powertrain is sufficiently warm.
ACTIVE NOISE CANCELLATION

Your vehicle is equipped with an Active Noise
Cancellation System. This system is designed
to address exhaust and engine noise. The
system relies on four microphones embedded
in the headliner, which monitor exhaust and
engine noise, and assists an onboard
frequency generator, which creates
counteracting sound waves in the audio
system’s speakers. This helps keep the vehicle
quiet at idle and during drive.

POWER STEERING
The electric power steering system will give you
good vehicle response and increased ease of
maneuverability in tight spaces. The system will
vary its assist to provide light efforts while
parking and good feel while driving. If the
electric steering system experiences a fault that
reduces assist or prevents the vehicle from
providing assist, you will still have the ability to
steer the vehicle manually.
If the Steering icon is displayed and the
“POWER STEERING SYSTEM OVER TEMP”
message is displayed on the instrument cluster
screen, they indicate that extreme steering
maneuvers may have occurred which caused
an over temperature condition in the power
steering system. Once driving conditions are
safe, pull over and let the vehicle idle for a few moments until the icon and message turn off.
Refer to “Instrument Cluster Display” in
“Getting To Know Your Instrument Panel” for
further information.
If the “SERVICE POWER STEERING"
OR "POWER STEERING ASSIST OFF -
SERVICE SYSTEM” message and a
steering wheel icon are displayed on
the instrument cluster screen, it indicates that
the vehicle needs to be taken to the dealer for
service. It is likely the vehicle has lost power
steering assistance. Refer to “Warning Lights
And Messages” in “Getting To Know Your
Instrument Panel” for further information.
NOTE:
Even if the power steering assistance is no
longer operational, it is still possible to steer
the vehicle. Under these conditions there will
be a substantial increase in steering effort,
especially at low speeds and during parking
maneuvers.
The power steering system is fully electric; it
requires no power steering fluid.
If the condition persists, see an authorized
dealer for service.
WARNING!
Continued operation with reduced assist
could pose a safety risk to yourself and
others. Service should be obtained as soon
as possible.

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