service CHRYSLER PACIFICA 2022 Vehicle Warranty

3
4. Other Terms Of Your Warranties................................. 15
4.1. EXCHANGED PARTS MAY BE USED IN WARRANTY REPAIRS................................................................ 15
4.2. PRE-DELIVERY SERVICE .......................................................... 16
4.3. PRODUCTION CHANGES .......................................................... 16
5. Emission Warranties Required By Law...................... 17
5.1. FEDERAL EMISSION WARRANTY ............................................. 17 A. Parts Covered For Two Years Or 24,000 Miles.................. 17
B. Parts Covered For Eight Years Or 80,000 Miles................ 17
5.2. EMISSION PERFORMANCE WARRANTY .................................. 18
6. How To Get Warranty Service ...................................... 19
6.1. WHERE TO TAKE YOUR VEHICLE ............................................. 19 A. In The United States, We Include US Possessions And Territories As Part Of The United States For Warranty
Purposes .............................................................................. 19
B. In Canada And Mexico......................................................... 19
C. In A Foreign Country Outside Of North America................. 19
D. If You Move .......................................................................... 20
E. Notice ................................................................................... 20
6.2. HOW TO GET ROADSIDE ASSISTANCE SERVICE — US OR CANADA ONLY * ........................................................... 20
A. Who Is Covered .................................................................... 20
B. What To Do........................................................................... 20
C. Covered Services ................................................................. 21
D. If Unable To Contact Roadside Assistance ........................ 21 6.3. EMERGENCY WARRANTY REPAIRS ......................................... 22
6.4. GETTING SERVICE UNDER THE FEDERAL EMISSION PERFORMANCE WARRANTIES................................................. 22
A. What To Do ........................................................................... 22
B. Further Steps You Can Take, And How To Get More Information ........................................................................... 22
7. How To Deal With Warranty Problems .................... 23
7.1. STEPS TO TAKE ........................................................................ 23 A. In General ............................................................................. 23
B. What FCA US LLC Will Do .................................................... 23
C. If Your Problem Still Is Not Resolved For Customers Residing In Arkansas, Idaho, Kentucky, Minnesota
And Montana ONLY.............................................................. 24
D. Notice Under State Lemon Laws ........................................ 25
7.2. HELPFUL ADDRESSES AND TELEPHONE NUMBERS ............. 26
8. Optional Service Contract ............................................. 27
9. Maintenance ........................................................................ 28
9.1. GENERAL INFORMATION ......................................................... 28
9.2. WHERE TO GO FOR MAINTENANCE ........................................ 28
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6WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES
2. WHAT IS COVERED UNDER FCA
US LLC'
S WARRANTIES
2.1. BASIC LIMITED WARRANTY
A. WHO IS COVERED

You are covered by the Basic Limited Warranty if you are a purchaser for
use of the vehicle.

B. WHAT IS COVERED

The Basic Limited Warranty covers the cost of all parts and labor needed
to repair any item on your vehicle when it left the manufacturing plant that
is defective in material, workmanship or factory preparation. There is no
list of covered parts since the only exceptions are the parts that are in
“section 2.1 C”. These warranty repairs or adjustments including all parts
and labor connected with them, will be made by an authorized dealer at no
charge, using new or remanufactured parts.

C. ITEMS COVERED BY OTHER WARRANTIES

The following are covered by separate warranties offered by their makers.
They are not covered by the Basic Limited Warranty:
• Tires
• Headphones
• Items added or changed after your vehicle left the manufacturing plant, such as accessories or protection products, or items changed because of
customization or van conversion
Be sure you get a copy of any warranty that applies to these items from the
manufacturer of the product.

D. TOWING COSTS ARE COVERED UNDER CERTAIN
C
IRCUMSTANCES

Roadside Assistance covers the cost of towing your vehicle to the nearest
Chrysler, Dodge, Jeep®, or Ram dealer if your vehicle becomes disabled
as a result of a mechanical breakdown. If you choose to go to another
dealership, you will be responsible for the cost if the extra distance
exceeds 10 miles. See “section 6.2” for information on how to get towing
service in the United States and Canada.

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WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES9
2.3. RESTRAINT SYSTEM LIMITED WARRANTY, VEHICLES SOLD
AND REGISTERED IN THE STATE OF KANSAS ONLY

For vehicles sold and registered in the State of Kansas, seat belts and
related seat belt components are warranted against defects in
workmanship and materials for 10 years, regardless of mileage.
This warranty does not cover replacement of seat belts and related
components required as the result of collision.

2.4. POWERTRAIN LIMITED WARRANTY
A. WHO IS COVERED

You are covered by the Powertrain Limited Warranty if you are a purchaser
for use of the vehicle.

B. WHAT IS COVERED

The Powertrain Limited Warranty covers the cost of all parts and labor
needed to repair a powertrain component listed in “section 2.4 E” below
that is defective in workmanship and materials.

C. HOW LONG IT LASTS

The Powertrain Limited Warranty lasts for up to five years or 60,000 miles
on the odometer, whichever occurs first, calculated from the start date of
the Basic Limited Warranty, as set forth in “section 2.1 E”.

D. TOWING COSTS ARE COVERED

Roadside Assistance covers the cost of towing your vehicle to the nearest
authorized Chrysler, Dodge, Jeep® or Ram dealer if your vehicle cannot be
driven because a covered part has failed.
If you choose to go to another dealership, you will be responsible for
the cost if the extra distance exceeds 10 miles. Refer to “section 6.2” for
information on how to get towing service in the United States and Canada.

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WHAT IS NOT COVERED11
3. WHAT IS NOT COVERED
3.1. MODIFICATIONS NOT COVERED
A. SOME MODIFICATIONS DO NOT VOID THE WARRANTIES BUT
A
RE NOT COVERED

Certain changes that you might make to your vehicle do not, by
themselves, void the warranties described in this booklet. Examples of
some of these changes are:
• Installing non-FCA US LLC parts, components, or equipment such as a
non-FCA US LLC radio or cruise control.
• Using special non-FCA US LLC materials or additives.
• Modifying the front fascia/bumper, vehicle body structure, or adding aftermarket side steps or running boards.
• Replacing windshields on vehicles equipped with Advanced Driver Assist systems with non-FCA US LLC parts.
• Using aftermarket collision parts.
• Attaching or installing any aftermarket accessories, including transparent material (e.g. glass tinting) or aftermarket grilles.

NOTE:

Non-FCA US LLC parts can also impact downstream or other related
safety systems.
Your warranties do not cover any part that was not on your vehicle when it
left the manufacturing plant or is not certified for use on your vehicle. Nor
do they cover the costs of any repairs or adjustments that might be caused
or needed because of the installation or use of non-FCA US LLC parts,
components, equipment, materials, or additives.
Performance or racing parts are considered to be non-FCA US LLC parts.
Repairs or adjustments caused by their use are not covered under your
warranties.
Examples of the types of alterations not covered are:
• Installing accessories, except for genuine FCA US LLC/Mopar® accesso
-
ries installed by an authorized Chrysler, Dodge, Jeep® or Ram dealer.
• Applying rustproofing or other protection products.
• Changing the vehicle's configuration or dimensions, such as converting the vehicle into a limousine or food service vehicle.
• Using any refrigerant that FCA US LLC has not approved.

B. MODIFICATIONS THAT WILL VOID YOUR WARRANTIES

These actions will void your warranties:
• Disconnecting, tampering with, or altering the odometer will void your warranties, unless your repairing technician follows the legal require -
ments for repairing or replacing odometers.
• Attaching any device that disconnects the odometer will also void your warranties.

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12WHAT IS NOT COVERED
3.2. ENVIRONMENTAL FACTORS NOT COVERED

Your warranties do not cover damage caused by environmental factors
such as airborne fallout, bird droppings, insect damage, chemicals, tree
sap, salt, ocean spray, acid rain, and road hazards. Nor do your warranties
cover damage caused by hailstorms, windstorms, tornadoes, sandstorms,
lightning, floods, and earthquakes.
Your warranties do not cover conditions resulting from anything impacting
the vehicle. This includes cracks and chips in glass, scratches and chips in
painted surfaces, or damage from collision.

3.3. MAINTENANCE COSTS NOT COVERED

Your warranties do not cover the costs of repairing damage caused by poor
or improper maintenance. Nor do they cover damage caused by the use of
contaminated fuels, or by the use of fuels, oils, lubricants, cleaners or
fluids other than those recommended in your Owner’s Manual.
The warranties do not cover the costs of your vehicle’s normal or
scheduled maintenance. Some of these parts and services, which your
warranties do not cover, include:
• Lubrication
• Engine tune-ups
• Replacing filters, coolant, spark plugs, or fuses (unless those costs result
from a covered repair)
• Cleaning and polishing
• Replacing worn wiper blades, worn brake pads and linings, or clutch linings

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OTHER TERMS OF YOUR WARRANTIES15
4. OTHER TERMS OF YOUR
W
ARRANTIES
4.1. EXCHANGED PARTS MAY BE USED IN WARRANTY REPAIRS

In the interest of customer satisfaction, FCA US LLC may offer exchange
service on some vehicle parts. This service is intended to reduce the
amount of time your vehicle is not available for your use because of
repairs. Parts used in exchange service may be new, remanufactured,
reconditioned, or repaired, depending on the part involved.
All exchange parts that might be used meet FCA US LLC standards, and
have the same warranties as new parts. Examples of the kinds of parts that might be serviced in this way are:
• Engine Assemblies
• Transmission Assemblies
• Instrument Cluster Assemblies
• Radios, CD and DVD Players
• Speedometers
• Powertrain Control Module (PCM)
To help control suspected ozone-depleting agents, the Environmental
Protection Agency (EPA) requires the capture, purification, and reuse of
automotive air conditioning refrigerant gases. As a result, a repair to the
sealed portion of your air conditioning system may involve the installation
of purified reclaimed refrigerant.

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16OTHER TERMS OF YOUR WARRANTIES
4.2. PRE-DELIVERY SERVICE

A defect in or damage to the mechanical, electrical, sheet metal, paint,
trim, and other components of your vehicle may have occurred at the
factory or while it was being shipped to an authorized dealer.
Such a defect or damage is usually detected and corrected at the factory.
In addition, dealers must inspect each vehicle before delivery. They repair
any defects or damage detected before the vehicle is delivered to you.

4.3. PRODUCTION CHANGES

Changes may be made in vehicles sold by FCA US LLC and their authorized
dealers at any time without incurring any obligation to make the same or
similar changes on vehicles previously built or sold.

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18EMISSION WARRANTIES REQUIRED BY LAW
5.2. EMISSION PERFORMANCE WARRANTY

The Emission Performance Warranty supplements the federal warranty
under “section 5.1”. It lasts for two years or 24,000 miles on the
odometer, whichever occurs first. If your vehicle has one of the parts listed
in “section 5.1 B”, the Federal Emission Warranty covers that part for a
period of eight years or 80,000 miles, whichever occurs first. These limits
are counted from the time when your Basic Limited Warranty begins under
“section 2.1 E”. The Emission Performance Warranty covers the cost of
repairing or adjusting any components or parts that might be needed for
your vehicle to pass Federal Emission Standards for a federally approved
state or local emissions test, but only if: • Your vehicle has failed a federally approved state or local emissions test.
• Your vehicle has been maintained and operated properly up until it fails
such a test.
• You face a real penalty for example, a fine or the loss of the use of your vehicle, because the vehicle has failed the test.
Refer to “section 6.4” (Getting Service Under The Federal Emission
Performance Warranties), for further information on how to get service
under this warranty.

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HOW TO GET WARRANTY SERVICE19
6. HOW TO GET WARRANTY SERVICE
6.1. WHERE TO TAKE YOUR VEHICLE
A. IN THE UNITED STATES, WE INCLUDE US POSSESSIONS AND
T
ERRITORIES AS PART OF THE UNITED STATES FOR WARRANTY
P
URPOSES

Warranty service must be done by an authorized Chrysler, Dodge, Jeep®
or Ram dealer. We strongly recommend that you take your vehicle to your
selling dealer. They know your vehicle best, and are most concerned that
you get prompt and high quality service. If you move within the United
States, warranty service may be requested from any authorized Chrysler,
Dodge, Jeep® or Ram dealer.

B. IN CANADA AND MEXICO

If you are traveling temporarily in Canada or Mexico, and your vehicle
remains registered in the United States, your FCA US LLC warranty still
applies. Service may be requested at any authorized Chrysler, Dodge,
Jeep® or Ram dealership.

C. IN A FOREIGN COUNTRY OUTSIDE OF NORTH AMERICA

If you are traveling temporarily outside of North America, and your vehicle
remains registered in the United States:
• You should take your vehicle to an authorized Chrysler, Dodge, Jeep® or
Ram dealer. They should give you the same warranty service you receive
in the United States.
• If the authorized dealership charges you for repairs which you feel should be covered under your warranty, please get a detailed receipt for the work
done. Make sure that this receipt lists all warranty repairs and parts that
were involved. This receipt will be similar to the one used by the autho -
rized dealer who normally services your vehicle.
• When your vehicle returns to the United States, contact the FCA US LLC Customer Assistance Center in “section 7.2” for reimbursement consid -
eration. You will normally need to provide a copy of the receipt, your
vehicle registration and any other relevant documents.
• Reimbursement will not be considered if the vehicle does not return to the United States.

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20HOW TO GET WARRANTY SERVICE
D. IF YOU MOVE

If you move to another country, be sure to contact the FCA US LLC
Customer Assistance Center in “section 7.2” and the customs department
of the destination country before you move. Vehicle importation rules vary
considerably from country to country. You may be required to present
documentation of your move to FCA US LLC in order to continue your
warranty coverage. You may also be required to obtain documentation
from FCA US LLC in order to register your vehicle in your new country.

E. NOTICE

If your vehicle is registered outside of the United States, and you have not
followed the procedure set out above, your vehicle will no longer be eligible
for warranty coverage of any kind. Vehicles registered to United States
government officials or military personnel on assignment outside of the US
will continue to be covered.

6.2. HOW TO GET ROADSIDE ASSISTANCE SERVICE — US OR
CANADA ONLY *
A. WHO IS COVERED

You are covered by Roadside Assistance services if you are a purchaser
for use of the vehicle. Roadside Assistance services last for five years or
60,000 miles on the odometer, whichever occurs first, calculated from the
start date of the Basic Limited Warranty, as set forth in “section 2.1 E”.
1

B. WHAT TO DO

If your vehicle requires jump start assistance, out of gas/fuel delivery, tire
service, lockout service or towing as a result of a mechanical breakdown,
call 800-521-2779 for assistance.
Provide your name, Vehicle Identification Number (VIN), license plate
number, and your location, including the telephone number from which
you are calling. Briefly describe the nature of the problem and answer a
few simple questions.
You will be given the name of the service provider and an estimated time
of arrival. If you feel you are in an “unsafe situation”, please let us know.
With your consent, we will contact local police or safety authorities.

1. * Towing services provided through Cross Country Motor Club, Inc., Medford, MA
02155, except in AK, CA, HI, OR, WI, and WY, where services are provided by Cross
Country Motor Club of California, Inc., 275 East Hillcrest Drive, Suite 165 Thousand
Oaks, CA 91360.
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