phone CHRYSLER PACIFICA 2023 Owner's Manual

MULTIMEDIA179
Account Sign-in
The next step will be the option to sign in to your Amazon
account.
There are two options to sign into the system:
I already have an Amazon account: Sign in with an
already existing Amazon account
 I am new to Amazon: Create a new Amazon Account
If “I am new to Amazon” is selected, follow the on-screen
steps to set up an Amazon account with the system.
Parental Controls
Another feature that will appear during this first time set
up is parental controls.
When the parental controls page appears, it will give the
options “Enable Parental Controls” and “No Parental
Controls”. If “Enable Parental Controls” is selected, follow
the on-screen steps to set up parental controls for the
system.
ALEXA VOICE CONTROL
A feature with Rear Seat Entertainment with Fire TV
built-in that enhances your experience is Alexa. It is simple
to get started using this feature. Push the Microphone
button at the top of the Voice Remote with Alexa to
activate Alexa and get started.
LISTEN VIA VEHICLE SPEAKERS
A feature within Rear Seat Entertainment with Fire TV
built-in is the front radio Listen feature. On the front radio
Home screen for Fire TV, select the Listen button in the top
right corner on either card for Screen 1 or 2. This will allow
you to have either rear screen play audio through all the
speakers in the vehicle.
QUICK MENU
Accessing the quick menu will give you more options for
Fire TV.
To access the quick menu, tap the screen and it will
appear. The quick menu is also accessible by pushing the
Gear/Settings button on the Voice Remote with Alexa.
Some options of the quick menu are:
 Power — This will power the screen off.
 On-Screen Remote — This will bring up the on-screen
remote to use with the system.
 Back — This will let you go back a page.
 Home — This will take you to the Home screen.
 Gear/Settings — This will let you access certain settings
in the system. For more setting options, select
“Settings” within the on-screen Gear/Settings menu.
 Vehicle — This will bring up the Vehicle menu. From
here you can adjust rear climate controls and the Are
We There Yet? app.
PARENTAL CONTROLS (USING THE REAR
S
CREENS)
If parental controls were not set during the first time start
up of the system, they can be set by following these steps:

1. Push the Gear/Settings button on the Voice Remote
with Alexa or tap the screen to access Settings in the
“quick menu”.

2. Select the Gear/Settings icon on the screen.
3. Select “Settings” on the screen.
4. While in Settings, select “Preferences”.
5. Select “Parental Controls”; from here you can turn Parental Controls on or off and set up a PIN for the
controls using the Voice Remote with Alexa.
VOICE REMOTE WITH ALEXA PAIRING
(U
SING THE REAR SCREENS)
If the Voice Remote with Alexa needs to be paired again or
a new remote is being paired, follow these procedures:

1. Install batteries into the remote.

2. Tap the screen and Select the Gear/Settings icon on
the screen.
3. Select “Settings” on the screen.
4. In Settings, select “Controllers & Bluetooth® Devices”.
5. From this menu, select “Add New Remote”.
6. Follow the on-screen steps for Voice Remote with Alexa pairing.
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180MULTIMEDIA
A long press on the Home button can also re-pair a Voice
Remote with Alexa that has become disconnected.
NOTE:Your vehicle is included with two Voice Remotes with
Alexa. A Voice Remote with Alexa can be paired to each
rear screen. It will function with the rear screen it was
paired with. The pairing steps will need to be done for each
rear screen.
MEDIA SOURCES INPUT (USING THE
F
RONT RADIO AND REAR SCREENS)
Front Radio Screen
Inputs available within Launch Source under “Inputs” are
“Fire TV”, “HDMI”, “Blu-ray™”, “DVD”, and “USB”.
Rear Screens
To select inputs on the rear screen, scroll down on the Fire
TV Home screen and select your desired input under
“Input”.
Inputs can also be selected from the Brand tab in the top
menu. While in this tab, scroll down to “Inputs” for
selection options.
NOTE:The Brand tab naming in the top menu will depend on the
naming of the vehicle’s brand.
VOICE REMOTE WITH ALEXA

Voice Remote With Alexa

1.
Power Button
— Turns the screen for the selected
channel on or off.

2. 5-way Navigation Control — This control has options
by pressing the Circle button Up, Down, Left, or Right
to navigate on-screen for selections and pushing the
center button to confirm selections.
3. Back — Push to exit out of menus or return to the
previous screen.
4. Home — Push to return to the Fire TV Home screen.
5. Seek Backward/Rewind Button — Push and hold to
fast rewind through the current audio track or video
chapter. Push once to revert back to the previous
track.
6. Volume — Push the - button to decrease the volume
and + button to increase the volume.
7. Channel Guide — Push to access the channel guide
for the system.
8. Mute — Mutes headphone audio.
9. Prime Video — Push to launch Prime Video app.
10. App 1 — Push to navigate to App 1.
11. Microphone Button — Push to activate Alexa.
12. Menu — Push to access the Fire TV menu.
13. Seek Forward Button — Push and hold to fast forward
through the current audio track or video chapter.
Push once to skip to the next track.

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MULTIMEDIA183
FIRE TV APPS/GAMES (USING THE
R
EAR SCREENS)
Apps and games can be accessed using Rear Seat
Entertainment with Fire TV built-in.
To access Apps on the rear screen, turn on the system and
select “Find” in the top menu. On the Find page, select
“App store®”. Within the App store® you can purchase
apps and games. From here you can also select from all
the apps and games that have been purchased.
USING THE VIDEO USB PORT
Plug in a USB drive or mass storage device and play your
favorite music or movies.
NOTE:To view USB media on the rear screens, insert a USB drive
into the port next to the DVD/Blu-ray™ Disc player. The
USB drive port is located under the radio controls in the
instrument panel.
On the rear screen you can browse the content of the USB
device by going to the USB source in the inputs. Use the
search feature to find your media faster.
PLAY VIDEO GAMES
Connect the video game console to either of the HDMI
ports located behind either of the first row seats.

AUX/HDMI/USB

NOTE:
Certain high-end video games may exceed the power limit
of the vehicle's Power Inverter Úpage 77.
HEADPHONES OPERATION
Rear Seat Entertainment with Fire TV built-in does not
come equipped with headphones. Customers will need to
provide their own wireless headphones that can be paired
with the system using Bluetooth®. Customers can also
use their own wired headphones and plug them into a
Headphone Jack located under one of the rear screens.
Wireless Headphones Pairing
To pair wireless headphones with Rear Seat
Entertainment with Fire TV built-in using the rear screens,
follow these steps:

1. Push the Gear/Settings button on the Voice Remote with Alexa or tap the screen.

2. Select the Gear/Settings icon on the screen.
3. Select “Settings” on the screen.
4. While in Settings, select “Controllers & Bluetooth® Devices”.
5. Select “Other Bluetooth® Devices” and follow the on-screen steps for pairing.
While multiple headphones can be paired, only one will
output audio at a time.
1 — Headphone Jack (Headphone Output Only)
2 — HDMI Port
3 — USB Port (Charge Only)
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186MULTIMEDIA
LEGAL & COMPLIANCE
To access Legal and Compliance information about Rear
Seat Entertainment with Fire TV built-in from the rear
screens, follow these steps:

1. Push the Gear/Settings button on the Voice Remote
with Alexa or tap the screen.

2. Select the Gear/Settings icon on the screen.
3. Select “Settings” on the screen.
4. While in the Settings menu, select “My Fire TV” and then “Legal & Compliance”.
RADIO OPERATION AND MOBILE PHONES
Under certain conditions, the mobile phone being on in
your vehicle can cause erratic or noisy performance from
your radio. This condition may be lessened or eliminated
by repositioning the mobile phone within the vehicle. This
condition is not harmful to the radio. If your radio
performance does not satisfactorily improve from
repositioning the mobile phone, it is recommended that
the volume be turned down or off during mobile phone
operation when not using the Uconnect system.
REGULATORY AND SAFETY
I
NFORMATION
US/CANADA
Exposure to Radio Frequency Radiation
The radiated output power of the internal wireless radio is
far below the FCC and IC radio frequency exposure limits.
Nevertheless, the wireless radio will be used in such a
manner that the radio is 8 inches (20 cm) or further from
the human body.
The internal wireless radio operates within guidelines
found in radio frequency safety standards and
recommendations, which reflect the consensus of the
scientific community.
The radio manufacturer believes the internal wireless
radio is safe for use by consumers. The level of energy
emitted is far less than the electromagnetic energy
emitted by wireless devices such as mobile phones.
However, the use of wireless radios may be restricted in
some situations or environments, such as aboard
airplanes. If you are unsure of restrictions, you are
encouraged to ask for authorization before turning on the
wireless radio
Úpage 312.

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IN CASE OF EMERGENCY239
Vehicle Customer Care – Total support for all other
vehicle issues.
 Uconnect Customer Care – Total support for Radio,
Phone and NAV issues.
JACKING AND TIRE CHANGING —
IF EQUIPPED
Use this QR code to access your digital
experience.
PREPARATIONS FOR JACKING

1. Park the vehicle on a firm, level surface. Avoid ice or slippery areas.
2. Turn on the Hazard Warning Flashers.
3. Apply the parking brake.
4. Place the gear selector into PARK (P).
5. Place the ignition in OFF mode.
6. Block both the front and rear of the wheel diagonally
opposite the jacking position. For example, if the
driver’s front wheel is being changed, block the
passenger’s rear wheel.
Wheel Blocked Example

NOTE:
Passengers should not remain in the vehicle when the
vehicle is being lifted or raised.
CAUTION!
To avoid damage to the mirror during cleaning, never
spray any cleaning solution directly onto the mirror.
Apply the solution onto a clean cloth and wipe the
mirror clean.
WARNING!
 Do not attempt to change a tire on the side of the
vehicle close to moving traffic. Pull far enough off the
road to avoid the danger of being hit when operating
the jack or changing the wheel.
 Being under a jacked-up vehicle is dangerous. The
vehicle could slip off the jack and fall on you. You
could be crushed. Never put any part of your body
under a vehicle that is on a jack. If you need to get
under a raised vehicle, take it to a service center
where it can be raised on a lift.
 The jack is designed to be used as a tool for changing
tires only. The jack should not be used to lift the
vehicle for service purposes. The vehicle should be
jacked on a firm level surface only. Avoid ice or slip -
pery areas.
WARNING!
Do not attempt to change a tire on the side of the
vehicle close to moving traffic. Pull far enough off the
road to avoid being hit when operating the jack or
changing the wheel.
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308
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
All work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the current
problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident or
work done that is not on your maintenance log, let the
service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
(additional charges may apply). If you need a rental, it is
advisable to make these arrangements when you call for
an appointment.
IF YOU NEED ASSISTANCE
FCA US LLC and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. FCA US LLC’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer’s service manager first. If for some reason you are
still not satisfied, talk to the general manager or owner of
the authorized dealer. They want to know if you need
assistance. If an authorized dealer is unable to resolve the
concern, you may contact FCA US LLC's Customer
Assistance center.Any communication to FCA US LLC’s customer center
should include the following information:

Owner's name and address
 Owner's telephone number (home, mobile, and office)
 Authorized dealer name
 Vehicle Identification Number (VIN)
 Vehicle delivery date and mileage
ROADSIDE ASSISTANCE
Available 24 hours, 7 days a week.
Call 1-800-521-2779 or visit chrysler.rsahelp.com(USA)
Call 1-800-363-4869 or visit fca.roadsideaid.com
(Canada)
Who is Covered
You are covered by Roadside Assistance services if you
are a purchaser for use of the vehicle. Roadside
Assistance services last for five years or 60,000 miles on
the odometer, whichever occurs first, calculated from the
start date of the Basic Limited Warranty, as set forth in
your Warranty Information book.
1
1. Towing services provided through Cross Country Motor Club, Inc.
Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY, where services
are provided by Cross Country Motor Club of California, Inc., Thousand
Oaks, CA 91360.

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CUSTOMER ASSISTANCE309
What to Do
If your vehicle requires jump start assistance, out of gas/
fuel delivery, tire service, lockout service or towing as a
result of a mechanical breakdown, dial toll-free: USA:
1-800-521-2779/Canada: 1-800-363-4869. Provide your
name, Vehicle Identification Number (VIN) required for
covered services, license plate number, and your location,
including the telephone number from which you are
calling. Briefly describe the nature of the problem and
answer a few simple questions. You will be given the name
of the service provider and an estimated time of arrival. If
you feel you are in an unsafe situation, please let us know.
With your consent, we will contact local police or safety
authorities.
If Unable to Contact Roadside Assistance

If you are unable to contact Roadside Assistance or
unable to provide a valid Vehicle Identification Number
(VIN), and you obtain towing services on your own, you
may submit your original receipts from the licensed
towing or service facility, for services rendered within 30
days of the occurrence. Be sure to include your VIN,
odometer mileage at the time of service, and current
mailing address. We will process the claim based on
vehicle and service eligibility. If eligible, we will reimburse
you for the reasonable amount actually paid, based on
the usual and customary charges for that service in the
area where they were provided. FCA US LLC’s
determination relating to reimbursement is final.
Correspondence should be mailed to:
FCA US LLC Customer Assistance
P.O. Box 9145
Medford, MA 02155
Attention Claims Department
FCA US LLC reserves the right to modify the terms or
discontinue the Roadside Assistance Program at any time.
The Roadside Assistance program is subject to restrictions
and conditions of use, which are determined solely by FCA
US LLC.
Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a
service provider to use your vehicle’s temporary spare tire
(if equipped) as recommended in your Owner’s Manual.
This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being
nearby, especially when traveling away from home. We will
dispatch a service provider to deliver a small amount of
fuel (maximum two gallons) to get you to a nearby station.
This service is limited to two occurrences in a 12-month
period.
Battery Jump Assistance
No time is a good time for a depleted battery. With
Roadside Assistance, you do not have to worry about
being stranded. We will dispatch a service provider to
provide you with a battery jump anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen locks
are keeping you from getting on your way, help is just a
phone call away. This service is limited to providing access
to the vehicle’s seating area. It does not cover the cost of
replacement keys.
Towing Service
Our towing service gives you peace of mind and
confidence. If your vehicle becomes disabled as a result of
a mechanical breakdown, Roadside Assistance will
dispatch a towing service to transport your vehicle to the
closest authorized Chrysler, Dodge, Jeep®, or Ram dealer.
If you choose to go to another dealer, you will be
responsible for the cost if the extra distance exceeds
10 miles.
FCA U S LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA CANADA INC. CUSTOMER CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
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310CUSTOMER ASSISTANCE
MEXICO
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52)55 50817568
PUERTO RICO AND US VIRGIN ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (800) 247-9753
Fax: (787) 782-3345
CUSTOMER ASSISTANCE FOR THE
H
EARING OR SPEECH IMPAIRED
(TDD/TTY)
To assist customers who have hearing difficulties, FCA US
LLC has installed special TDD (Telecommunication
Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with FCA US LLC by
dialing 1-800-380-2479. Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711 and
for Voice callers, dial 1-800-855-0511 to connect with a
Bell Relay Service operator.
SERVICE CONTRACT
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after FCA US LLC's New Vehicle Limited Warranty
expires. The Mopar® Vehicle Protection plans are the
ONLY vehicle extended protection plans authorized,
endorsed and backed by FCA US LLC to provide additional
protection beyond your vehicle’s warranty. If you
purchased a Mopar® Vehicle Protection Plan, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of the vehicle delivery date.
If you have any questions about the service contract, call
FCA US LLC's Service Contract National Customer Hotline
at 1-800-521-9922 (Canadian residents, call (800)
465-2001 English / (800) 387-9983 French).
FCA US LLC is not responsible for any service contract you
may have purchased from another manufacturer. If you
require service after the FCA US LLC New Vehicle Limited
Warranty expires, please refer to the contract documents,
and contact the person listed in those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience.
WARRANTY INFORMATION
See the Warranty Information for the terms and provisions
of FCA US LLC warranties applicable to this vehicle and
market. Refer to www.mopar.com/om for further
information.
See the Warranty Information for the terms and provisions
of FCA Canada Inc. warranties applicable to this vehicle
and market. Refer to owners.mopar.ca/en/ for further
information.
Use this QR code to access your digital
experience.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle
components contain, or emit, chemicals known to the
State of California to cause cancer and birth defects, or
other reproductive harm. In addition, certain fluids
contained in vehicles and certain products of
component wear contain, or emit, chemicals known to
the State of California to cause cancer and birth
defects, or other reproductive harm.

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CUSTOMER ASSISTANCE311
MOPAR® PARTS
Mopar® original equipment parts & accessories and
factory filled fluids are available from an authorized
dealer. They are recommended for your vehicle to keep it
operating at its best and maintain its original condition.
REPORTING SAFETY DEFECTS
IN THE 50 UNITED STATES AND
W
ASHINGTON, D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in
addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds
that a safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, an authorized
dealer or FCA US LLC. To contact NHTSA, you may call the
Vehicle Safety Hotline toll free at
1-888-327-4236 (TTY:
1-800-424-9153); or go to http://
www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New Jersey
Avenue, SE., West Building, Washington,
D.C. 20590. You can also obtain other
information about motor vehicle safety
from http://www.safercar.gov.
IN CANADA
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle Defect
Investigations and Recalls at
1-800-333-0510 or go to
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/
PCDB-BDPP.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide a
complete working knowledge of the vehicle, system, and/
or components and is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These manuals make it
easy to find and fix problems on computer-controlled
vehicle systems and features. They show exactly how to
find and correct problems, using step-by-step
troubleshooting and drivability procedures, proven
diagnostic tests and a complete list of all tools and
equipment.
To order a hard copy of your Service or Diagnostic
Procedure manuals, visit:
www.techauthority.com (US and Canada).
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312CUSTOMER ASSISTANCE
Owner's Manuals
These Owner's Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific FCA vehicles.
To access your Owner's Information online, visit
www.mopar.com/om (US) or www.owners.mopar.ca
(Canada).
Or
Call Tech Authority toll free at:
1-800-890-4038 (US)
Owner's Manuals, Radio Manuals and Warranty
Information Books can be ordered through Archway at:
 1-800-387-1143 (Canada)
CHANGE OF OWNERSHIP OR ADDRESS
*If you have purchased this vehicle used or have changed
your address, please provide the following information
and mail to:
FCA US LLC
P.O. Box 21–8008
Auburn Hills, MI 48321–8004 Make sure to include the following:

Date of Sale (mm/dd/yy)
 Vehicle Indentification Number (17 Character ID
located on top left of the instrument panel)
 Exact Odometer Reading
 First and Last Name
 Phone Number
 Street Address, City, State and Zip Code
 Email Address
*Applies to US residents only.
GENERAL INFORMATION
The following regulatory statement applies to all Radio
Frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and
with Innovation, Science and Economic Development
Canada license-exempt RSS standard(s). Operation is
subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause undesired
operation. Le présent appareil est conforme aux CNR d`Innovation,
Science and Economic Development applicables aux
appareils radio exempts de licence. L'exploitation est
autorisée aux deux conditions suivantes:

1. l'appareil ne doit pas produire de brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est
susceptible d'en compromettre le fonctionnement.
La operación de este equipo está sujeta a las siguientes
dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su
operación no deseada.
NOTE:Changes or modifications not expressly approved by the
party responsible for compliance could void the user’s
authority to operate the equipment.

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