CHRYSLER PACIFICA HYBRID 2020 User Guide

9
INTRODUCTION
Dear Customer,
Congratulations on selecting your new vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality. This Owner's
Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance of your
vehicle. It is supplemented by Warranty Information, and customer-oriented documents. Within this information, you will find a description of the
services that FCA US LLC offers to its customers, the vehicle's warranty coverage, and the details of the terms and conditions for maintaining its validity.
Please take the time to read all of these publications carefully before driving your vehicle for the first time. Following the instructions, recommendations,
tips, and important warnings in this manual will help assure safe and enjoyable operation of your vehicle.
This Owner's Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated
in the text. Therefore, you should only consider the information which is related to the trim level, engine, and version that you have purchased. Any
content introduced throughout the Owner's Information, that may or may not be applicable to your vehicle, will be identified with the wording “If
Equipped”. All data contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant
improvement of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial
reasons. For further information, contact an authorized dealer.
When it comes to service, remember that authorized dealers know your vehicle best, have factory-trained technicians and genuine MOPAR® parts, and
care about your satisfaction.1

20_RU_OM_EN_US_t.book Page 9

10
HOW TO USE THIS MANUAL
Essential Information
Consult the Table of Contents to determine which section contains the information you desire.
Since the specification of your vehicle depends on the items of equipment ordered, certain descriptions and illustrations may differ from your vehicle's
equipment.
The detailed Index at the back of this Owner's Manual contains a complete listing of all subjects.
Symbols
Some vehicle components have colored labels whose symbols indicate precautions to be observed when using this component. Refer to “Warning
Lights and Messages” in “Getting To Know Your Instrument Panel” for further information on the symbols used in your vehicle.
WARNINGS AND CAUTIONS
This Owner’s Manual contains WARNINGS against operating procedures that could result in a collision, bodily injury and/or death. It also contains
CAUTIONS against procedures that could result in damage to your vehicle. If you do not read this entire Owner’s Manual, you may miss important
information. Observe all Warnings and Cautions.

20_RU_OM_EN_US_t.book Page 10

11
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!
Any modifications or alterations to this vehicle could seriously affect its roadworthiness and safety and may lead to a collision resulting in serious
injury or death.
WARNING!
To prevent SERIOUS INJURY or DEATH when using “Track-Use” parts and equipment:
NEVER use any “Track-Use” equipment on public roads. FCA US LLC does not authorize the use of “Track-Use” equipment on public roads.
The intended use of “Track-Use” parts is for race vehicles on race tracks. To help ensure the safety of the race driver, engineers should supervise
the installation of “Track-Use” parts.
FCA US LLC does not authorize the installation or use of any part noted as “Track-Use” on any new vehicle prior to its first retail sale.
WARNING!
To prevent SERIOUS INJURY or DEATH:
ALWAYS remove any “Track-Use” equipment before driving on public roads.
ALWAYS properly use your three-point seat belts when driving on public roads.
In a collision, you and your passengers can suffer much greater injuries if you are not properly buckled up. You can strike the interior of your vehicle
or other passengers, or you can be thrown out of the vehicle.
1

20_RU_OM_EN_US_t.book Page 11

12
GETTING TO KNOW YOUR VEHICLE
VEHICLE USER GUIDE — IF EQUIPPED
Access your Owner’s Information right through
your Uconnect 4C or 4C NAV touchscreen
system (if equipped).
To access the Vehicle User Guide on your
Uconnect Touchscreen: Press the Uconnect
Apps button. From there, press the Vehicle User
Guide icon on your touchscreen. No Uconnect
registration is required.

Uconnect 4C NAV With 8.4–inch Display Vehicle User Guide Touchscreen Icon
NOTE:
Vehicle User Guide features are not available
while the vehicle is moving. If you try to access
while the vehicle is in motion, the system will
display: Feature not available while the vehicle
is in motion.
Pre-Installed Features
Your User Guide — Updated in real-time
Touchscreen convenience
Maintenance schedules and information
Comprehensive icon and symbol glossary
Available when and where you need it
Customizable interface
Multilingual
Once you launch your Vehicle User Guide, you
will be able to explore your warranty information
and radio manual when and where you need
them. Your Uconnect system displays the
Vehicle User Guide on your touchscreen radio to
assist in better understanding your vehicle.
There’s no app to download, no phone to
connect and no external device needed for
playback. Plus, it’s updated throughout the
year, in real-time, so it never goes out of date.

20_RU_OM_EN_US_t.book Page 12

GETTING TO KNOW YOUR VEHICLE13
Features/Benefits

Pre-installed on your Uconnect touchscreen radio

Enhanced search and browsing capability
Robust NAV application (if equipped)
Add selected topics to a fast-access Favor -
ites category
Icon and symbol glossary
Warranty information
Crucial driver information and assistance:
Operating Instructions
Warranty Information
Fluid Level Standards
Maintenance Schedules
Emergency Procedures
911 Contact and More
TIP:
When viewing a topic, tap the star icon to add it
to your Favorites, for easy access in the future.
KEYS
Key Fob
Your vehicle uses a keyless ignition system. The
ignition system consists of a key fob with
Remote Keyless Entry (RKE) and a START/STOP
push button ignition system. The RKE system
uses a receiver module in the vehicle that
wirelessly links with the key fob.
NOTE:
The key fob may not be found if it is located next
to a mobile phone, laptop or other electronic
device; these devices may block the key fob’s
wireless signal.
This system allows you to lock or unlock the
doors and liftgate, activate the Panic Alarm,
optional power liftgate, left power sliding door,
and right power sliding door from distances up
to approximately 66 ft (20 m) using a key fob.
When any button on the key fob is pushed, or when any signal is being transferred between
the key fob and the vehicle, an LED light on the
key fob will flash as an indicator. The key fob
does not need to be pointed at the vehicle to
activate the system.
NOTE:
The emergency key allows for entry into the
vehicle should the battery in the vehicle or the
key fob become depleted. The emergency key is
also for locking/unlocking the glove compart
-
ment. You can keep the emergency key with you
when valet parking.
2

20_RU_OM_EN_US_t.book Page 13

14GETTING TO KNOW YOUR VEHICLE

Key Fob
In case the ignition switch does not change with
the push of a button, the key fob may have a low
or fully depleted battery. A low key fob battery
can be verified by referring to the instrument
cluster, which will display directions to follow.
NOTE:
A low key fob battery condition may be indi
-
cated by a message in the instrument cluster
display, or by the LED light on the key fob. If
the LED key fob light no longer illuminates
from key fob button pushes, then the key fob
battery requires replacement.
The key fob LED light brightness is designed
for indoor light viewing, so the LED light may
not be visible in direct sunlight. In a situation where the battery is low or fully
depleted, a back up method can be used to
operate the ignition switch. Put the nose side of
the key fob (side opposite of the Emergency
Key) against the START/STOP ignition button
and push to operate the ignition switch.
To Unlock The Doors
NOTE:

Uconnect Settings lets you program the system to
unlock either the driver's side doors on the first
push (default) or unlock all doors on the first push
of the unlock button on the key fob. To change
the default setting, refer to “Uconnect Settings”
in “Multimedia” for further information.

1st Push Of Key Fob Unlocks
Push and release the unlock button on the key
fob once to unlock the driver front door and
sliding door or twice within five seconds to
unlock all doors and liftgate. The hazard lights
will flash to acknowledge the unlock signal. The
illuminated entry system will be activated.
2nd Push Of Key Fob Unlocks
Push and release the unlock button on the key
fob twice within five seconds to unlock all doors
and liftgate. The turn signal lights will flash to
1 — LED Light
2 — Lock
3 — Remote Start
4 — Right Power Sliding Side Door
5 — PANIC Alarm
6 — Emergency Key
7 — Left Power Sliding Side Door
8 — Liftgate
9 — Unlock

20_RU_OM_EN_US_t.book Page 14

GETTING TO KNOW YOUR VEHICLE15
acknowledge the unlock signal. The illuminated
entry system will be activated.
This feature lets you program the system to
unlock either the driver's side doors or all doors
on the first push of the unlock button on the key
fob. To change the current setting, refer to
“Uconnect Settings” in “Multimedia” for further
information.
NOTE:
Your vehicle is equipped with Passive Entry;
refer to “Keyless Enter-N-Go — Passive Entry” in
this chapter for further information.
Emergency Key Feature
The key fob also contains an emergency key.
The emergency key is stored in the bottom of
the key fob.

Mechanical Latch To Release Emergency Key
The emergency key allows for entry into the
vehicle should the battery in the vehicle or the
key become depleted. The emergency key is
also for locking/unlocking the glove
compartment. You can keep the emergency key
with you when valet parking.
To remove the emergency key, press the
mechanical button on the side of the key fob
with your thumb and pull the emergency key out
with your other hand while pushing the
mechanical button.
To Lock The Doors And Liftgate
Push and release the lock button on the key fob
to lock all doors and liftgate. The hazard lights
will flash once and the horn will chirp once to
acknowledge the signal. Settings in radio can
change to lights only, chirp only, or both.
Refer to “Keyless Enter-N-Go — Passive Entry” in
this chapter for further information.
Key Fob With Remote Control And Integrated
Vehicle Key
If one or more doors are open or the liftgate is
open, the doors can be locked. This is signaled
by a quick flash of the turn signals.
Vehicles Equipped With Keyless Enter-N-Go —
Passive Entry
If one or more doors are open, or the liftgate is
open, the doors can be locked. The doors will
unlock again only if the key is inside the
passenger compartment.
Key Fob Battery Replacement
The recommended replacement battery is one
CR2032 battery.
NOTE:
Batteries contain harmful chemicals.
Dispose old batteries by placing them in
correct containers according to the law or by
taking them to a dealership, where they will
be handled appropriately.
Perchlorate Material — special handling may
apply. See www.dtsc.ca.gov/hazard
-
ouswaste/perchlorate for further informa -
tion.
Do not touch the battery terminals that are
on the back housing or the printed circuit
board.
2

20_RU_OM_EN_US_t.book Page 15

16GETTING TO KNOW YOUR VEHICLE

1. Remove the emergency key by pushing the
mechanical release button on the side of
the key fob with your thumb and then pull
the key out with your other hand.

Emergency Key Removal

2. Insert a coin, a flat blade screw driver, or the tip of your emergency key into the now
exposed slot and carefully pry on both sides
to disengage the snaps. Gently remove the
back cover from the fob, being careful not to
damage any of the snaps.
Separating The Key Fob Case

3. Remove the battery by sliding the battery rearward in its pocket until the battery lifts
up. Remove the depleted battery from the
battery pocket and dispose appropriately.
4. Fit a new CR2032 battery ensuring that the positive (+) side is facing upwards. Push the
battery into the pocket until it is firmly
seated in place and secured under both
tabs.
5. Align the back cover into its original position and snap it back in place by pushing it
against the fob until it is seated all around.Programming Additional Key Fobs
Programming the key fob may be performed by
an authorized dealer.
NOTE:
Once a key fob is programmed to a vehicle, it
cannot be repurposed and reprogrammed to
another vehicle.
Request For Additional Remote Controls
NOTE:
Only key fobs that are programmed to the
vehicle electronics can be used to start and
operate the vehicle. Once a key fob is
programmed to a vehicle, it cannot be
programmed to any other vehicle.
CAUTION!
Always remove the key fobs from the
vehicle and lock all doors when leaving the
vehicle unattended.
For vehicles equipped with Keyless
Enter-N-Go — Ignition, always remember to
place the ignition in the OFF position.

20_RU_OM_EN_US_t.book Page 16

GETTING TO KNOW YOUR VEHICLE17
Duplication of key fobs may be performed at an
authorized dealer. This procedure consists of
programming a blank key fob to the vehicle
electronics. A blank key fob is one that has
never been programmed.
NOTE:
When having the Sentry Key Immobilizer
System serviced, bring all vehicle keys with you
to an authorized dealer.
KeySense Features — If Equipped
This feature provides the vehicle owner with the
ability to customize vehicle settings that can be
applied to determine the driving experience for
other drivers of the vehicle. The vehicle settings
are protected by a unique 4-digit PIN, which the
vehicle owner creates when accessing the
specific settings for the first time.
KeySense also has additional features that are
always enabled when the specific key is in use
that cannot be set by the vehicle owner. While
this specific key fob is in use, the vehicle will
respond accordingly to the customized vehicle settings and mandatory features. This includes
enhanced driving assistance features,
increased driver alerts, and the locking of
certain optional features.

KeySense Key Fob

KeySense Unique Splash Screen
At start-up the KeySense splash screen should
inform the driver that the vehicle will be
functioning in KeySense mode when the
KeySense key is in use. Start-Up Display Features
Unique splash screen graphic
Telltale illuminated
After unique splash screen, and after stored
messages are cycled, then start-up
KeySense messages (Range & Max Speed)
are displayed
The following features are always enabled when
this key is in use:
Entertainment audio muted if 1st row occu -
pied seat belts are not fastened
Consistent seat belt unfastened chime

Maximum radio volume limited to 15 out of 39

Daytime Running Lights
Headlights On With Wipers
Rain Sensing Wipers
Automatic High Beams
Refer to “Uconnect Settings” in “Multimedia”
for further information.
2

20_RU_OM_EN_US_t.book Page 17

18GETTING TO KNOW YOUR VEHICLE
General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful
interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement. La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no
cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
IGNITION SWITCH
Keyless Enter-N-Go — Ignition
If applicable, refer to the “Hybrid Supplement”
for additional information.
This feature allows the driver to start the vehicle
with the push of a button, as long as the key fob
is in the passenger compartment, and the
drivers foot is on the brake pedal.
The Keyless Push Button Ignition has four
operating positions; three of which are labeled
and will illuminate when in position. The three
positions are OFF, ACC, and ON/RUN. The fourth position is START; during START, RUN will
illuminate.

Engine START/STOP Button

The ignition can be placed in the following
positions:
OFF
The engine is stopped
Some electrical devices are available
ACC
The engine is stopped
Some electrical devices are available
1 — OFF
2 — ACC
3 — ON/RUN

20_RU_OM_EN_US_t.book Page 18