App CITROEN DS7 CROSSBACK 2021 Owner's Manual

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Electronic key with remote
control function and
built-in key
Remote control function

The remote control can be used to perform
the following remote functions (depending on
version):
–
U
nlocking/Locking/Deadlocking the vehicle.
–

U
nlocking - Opening the boot.
–

Folding/U
nfolding the door mirrors.
–

Activ
ating/Deactivating the alarm.
–

Loc
ating the vehicle.
–

O
pening/Closing the windows.
–

C
losing the sunroof.
–

Activ
ating the vehicle’s electronic immobiliser.
Built-in key
Depending on version, using the remote control
built-in key, you can perform the following
operations:
–
Activ
ation/Deactivation of the manual child
lock.
– Activation/Deactivation of the front passenger
airbag.
–

Back
-up Unlocking/Locking of the doors.


► To eject the key or put it back in place, pull and
hold the button.
Once the built-in key is ejected, always
keep it with you to be able to carry out the
corresponding back-up procedures.
Unlocking the vehicle
Selective unlocking (driver’s door, boot) is
configured in the Settings > Vehicle touch
screen application.
Complete unlocking
►  If the selective unlocking is deactivated, press
the unlocking button.
Selective unlocking
Driver's door
►  Press the unlocking button.
The driver's door and the fuel filler flap are
unlocked (Petrol or Diesel).
The driver's door is unlocked (Rechargeable
hybrid).
►  Press it again to unlock the other doors and
the boot.
The charging nozzle can be unplugged on the
second press.
Complete or selective unlocking, and alarm
deactivation (depending on version), is confirmed
by the flashing of the direction indicators.
Depending on version, the door mirrors unfold.
Opening the windows
Depending on version, holding the
unlocking button pressed for more than 3
seconds opens the windows.
The windows stop when the button is released.
Selective unlocking and opening of the
tailgate
By default, selective unlocking of the tailgate
is deactivated and its motorised operation is
activated.
►  Press and hold this button to unlock
the boot and, depending on version, trigger
the motorised opening of the tailgate.
When selective unlocking of the tailgate is
activated, the doors and the fuel filler flap remain
locked.

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If selective unlocking of the tailgate is
deactivated, pressing the button unlocks the
whole vehicle.
If motorised operation of the tailgate is
deactivated, pressing the button partially
opens the tailgate.
To lock the vehicle, it is necessary to close the
tailgate again.
Locking the vehicle
Normal locking
►  Press the locking button.
The locking, and the activation of the alarm
depending on version, is confirmed by the lighting
of the direction indicators.
Depending on version, the door mirrors fold.
An access (door or boot) that is not
properly closed prevents locking of the
vehicle. However, if the vehicle is fitted with an
alarm, it will be activated after 45 seconds.
If the vehicle is unlocked but the doors or boot
are not subsequently opened, the vehicle will
automatically lock itself again after about
30 seconds. If the vehicle is fitted with an
alarm, it will be reactivated automatically.
Deadlocking
Deadlocking renders the interior door
controls inoperative. It also disables the
central locking button.
The horn remains operational.
Never leave anyone inside the vehicle when it
is deadlocked.
►  Press the locking button again within 5
seconds to deadlock the vehicle (confirmed by the
temporary lighting of the direction indicators).
Closing the windows and sunroof
An audible signal sounds before the start of
movement.
Maintaining pressure on the locking
button for more than 3 seconds allows the
windows and, depending on version, the sunroof
to be closed to the desired position.
This operation also closes the sunroof blind.
Ensure that no person or object could
prevent the correct closing of the
windows and sunroof.
If, on versions with alarm, you want to leave
the windows and/or sunroof partially open, you
must first deactivate the interior volumetric
alarm protection.
For more information on the Alarm, refer to the
corresponding section.
"DS LIGHT VEIL"
The additional daytime running lamps
and sidelamps illuminate in a scrolling pattern
upon locking and unlocking the vehicle.
Locating the vehicle
This function helps you to spot your vehicle from a
distance, with the vehicle locked:
–

The direction indic
ators flash for approximately
10 seconds.
–

The door mirror spo
tlamps come on.
–

The c
ourtesy lamps come on.
► Press this button.
Advice
Remote control
The remote control is a sensitive, high-
frequency device; avoid handling it in your
pocket, due to the risk of unintentionally
unlocking the vehicle.
Avoid pressing the remote control buttons
while out of range of the vehicle, due to
the risk of rendering the remote control
inoperative. It would then be necessary to
reset it.
Anti-theft protection
Do not modify the electronic vehicle
immobiliser, as this might result in
malfunctions.

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Locking the vehicle
Driving with the doors locked could make
it more difficult for the emergency services
to enter the passenger compartment in an
emergency.
As a safety precaution, take the electronic key
with you when leaving the vehicle, even for a
short time.
Purchasing a second-hand vehicle
Have the key codes memorised by
a dealer, to ensure that the keys in your
possession are the only ones able to start the
vehicle.
Keyless Entry and Start

This system allows the unlocking, locking
and starting of the vehicle, while carrying the
electronic key on your person in the recognition
zone A.
Unlocking the vehicle

Selective unlocking (driver’s door, boot) is
configured in the Settings > Vehicle touch
screen application.
Complete unlocking
►  Pass your hand behind the handle of one of the
four doors or press the tailgate opening control.
If the motorised tailgate opening control is
activated, this action triggers its automatic
opening.
Opening the windows
Depending on version, keeping your hand behind
the door handle or maintaining the press on the
tailgate opening control allows the windows to be
opened to the desired position.
Selective unlocking
Driver's door
►  Pass your hand behind the driver’s door
handle.
The driver's door and the fuel filler flap are
unlocked (Petrol or Diesel).
The driver's door is unlocked (Rechargeable
hybrid).
►  To unlock the vehicle completely, pass your
hand behind the handle of one of the passenger
doors with the electronic key close to the
passenger door, or press the tailgate opening
control with the electronic key close to the rear of
the vehicle.
Complete or selective unlocking, and deactivation
of the alarm depending on version, is confirmed
by the flashing of the direction indicators.
Depending on version, the door mirrors unfold.
Selective unlocking of the tailgate
►  Press the tailgate opening control to unlock
just the boot.
The doors remain locked.
If selective unlocking of the tailgate is
deactivated, pressing this control also
unlocks the doors.

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Locking the vehicle
Normal locking

► Press the handle on one of the four doors
(at the markings) or the locking control on the
tailgate.
It is not possible to lock the vehicle if one of the
electronic keys is left inside the vehicle.
Closing the windows and sunroof
Maintaining pressure on the door handle or
the tailgate control allows the windows and,
depending on version, the sunroof to be closed to
the desired position.
This operation also closes the sunroof blind.
Make sure that no item or person could
prevent the correct closing of the
windows and sunroof.
Pay particular attention to children when
operating windows.
The locking, and the activation of the alarm
depending on version, is confirmed by the
temporary lighting of the direction indicators.
Depending on version, the door mirrors fold.
For safety and theft protection reasons,
never leave the electronic key in the
vehicle, even when you are close to it.
Deadlocking
Deadlocking renders the interior door
controls inoperative. It also disables the
central locking button.
The horn remains operational.
Never leave anyone inside the vehicle when it
is deadlocked.


►  Press the handle on one of the four doors
(at the markings) or the locking control on the
tailgate to lock the vehicle.
►  Press it again within 5 seconds to deadlock
the vehicle (confirmed by the temporary lighting
of the direction indicators).
"DS LIGHT VEIL"
The additional daytime running lamps
and sidelamps illuminate in a scrolling pattern
upon locking and unlocking the vehicle.
If one of the doors or the boot is still open
or if the electronic key for the Keyless
Entry and Start

s
ystem has been left inside the
vehicle, central locking will not take place.
If the vehicle is unlocked but the doors or
tailgate are not subsequently opened, the
vehicle will automatically lock itself again
after about 30 seconds. If fitted to the vehicle,
the alarm is automatically reactivated (if
previously activated).
Automatic folding/unfolding of the door
mirrors is configured in the Settings >
Vehicle touch screen application.
As a safety measure, never leave the
vehicle, even for a short time, without
taking the Keyless Entry and Start system’s
electronic key with you.
Be aware of the risk of theft of the vehicle if
the key is present in one of the defined areas
while the vehicle is unlocked.
To preserve the battery charge in the
electronic key and the vehicle's battery,
the "hands-free" functions are set to

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hibernation mode after 21 days without use. To
restore these functions, press one of the
remote control buttons or start the engine with
the electronic key in the reader.
For more information on starting with the
Keyless Entry and Start system, refer to the
corresponding section.
Electrical interference
The electronic key may not work if it
is close to an electronic device (e.g. mobile
telephone (switched on or on standby), laptop
computer, strong magnetic fields). If this
occurs, move the electronic key away from the
electronic device.
Central locking



Manual
►  Press this button to lock/unlock the vehicle
(doors and boot) from inside the passenger
compartment.
The indicator lamp comes on to confirm the
central locking of the vehicle.
Central locking does not take place if any
of the doors are open.
When locking/deadlocking from the
outside
When the vehicle is locked or deadlocked from
the outside, the indicator lamp flashes and the
button is deactivated.
►  After normal locking, pull one of the interior
door controls to unlock the vehicle.
►  After deadlocking, you must use the remote
control, the "Keyless Entry and Start" system
or the built-in key to unlock the vehicle.
Automatic (anti-intrusion
security)
The doors and boot lock automatically while
driving (speed above 6 mph (10 km/h)).
To deactivate/reactivate this function (activated
by default):
►  Press the button until an audible signal is
triggered and a confirmation message appears.
Transporting long or voluminous objects
Press the central locking control to drive
with the boot open and the doors locked.
Otherwise, every time the speed of the vehicle
exceeds 6 mph (10 km/h), the sound of the
locks rebounding will be heard and an alert will
be displayed.
Back-up procedures
Lost keys, remote control,
electronic key
Go to a dealer with the vehicle’s registration
certificate and your personal identification
documents.
The dealer will be able to retrieve the key code
and the transponder code, enabling a new key to
be ordered.
Complete unlocking/locking of
the vehicle with the key
Use this procedure in the following situations:
– R emote control battery discharged.
–

R
emote control malfunction.
–

V
ehicle battery discharged.
–

V
ehicle in an area subject to strong
electromagnetic interference.
In the first case, change the remote control
battery.
In the second case, reinitialise the remote control.
Refer to the corresponding sections.

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►  Insert the key into the door lock.
►  Turn the key towards the front/rear to unlock/
lock the vehicle.
►  Turn the key towards the rear again within
5 seconds to deadlock the vehicle.
If the vehicle is fitted with an alarm, it will
not be activated when locking with the
key.
If the alarm is activated, the siren sounds
when the door is opened; switch on the ignition
to stop it.
Central locking not functioning
Use these procedures in the following cases:
– Cen tral locking malfunction.
–

Ba
ttery disconnected or discharged.
In the event of a malfunction of the
central locking system, the battery must
be disconnected to ensure that the vehicle is
locked fully.
Front left-hand door
►  Insert the key into the door lock.
►  Turn the key towards the rear of the vehicle to
lock it, or towards the front to unlock it.
Other doors
Unlocking
►  Pull the interior door opening control.
Locking

► Open the doors.
►  For the rear doors, check that the child lock is
not on.
Refer to the corresponding section.
►  Remove the black cap, located on the edge of
the door, using the key.
►  Insert the key into the socket without forcing
it, then turn the latch towards the inside of the
door.
►  Remove the key and refit the black cap.
►  Close the doors and check from the outside
that the vehicle is locked.
Changing the battery
A message is displayed on the instrument panel
when the battery needs changing.
Battery type: CR2032/3 volts.

►  Unclip the cover by inserting a small
screwdriver in the slot and lift the cover.
►  Remove the flat battery from its housing.
►  Put the new battery in place, respecting the
polarity. Start by inserting it into the contacts
located in the corner, then clip the cover onto the
unit.
►  Reinitialise the remote control.
For more information on Reinitialising the remote
control, refer to the corresponding section.
Do not throw remote control batteries
away, as they contain metals that are
harmful to the environment. Take them to an
approved disposal point.
This equipment contains a button type
battery.
Do not swallow the battery. Risk of chemical
burns!

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►  Raise the tailgate.
When selective unlocking is activated, the
electronic key must be close to the rear of
the vehicle.
The tailgate is not designed to hold a
bicycle carrier.
Closing the tailgate
►  Lower the tailgate using the interior grips.
►  Release the grips and press down on the
outside of the tailgate to close it.
In the event of a malfunction or if you
experience difficulty opening or closing
the tailgate, have it checked by a dealer or a
qualified workshop without delay, to avoid the
issue deteriorating and prevent any risk of the
tailgate dropping, potentially causing serious
injury.
Back-up release
To manually unlock the boot in the event of a
battery or central locking failure.
Unlocking
►  Fold the rear seats to gain access to the lock
from inside the boot.


►  Insert a small screwdriver into hole A of the
lock to unlock the boot.
►  Move the latch to the left.
Locking after closing
If the fault persists after closing again, the boot
will remain locked.
In the event of a fault with the central
locking system, it is essential to
disconnect the battery to lock the boot and so
ensure complete locking of the vehicle.
Motorised tailgate
(Depending on version)
The motorised tailgate must only be operated
with the vehicle stationary.


Check that there is enough space to allow
for the movement of the motorised
tailgate.


Never insert a finger in the locking system
of the motorised tailgate - risk of serious
injury!
Anti-pinch
The motorised tailgate has an obstacle detection
system that automatically interrupts and reverses
its movement by a few degrees, to allow the
obstacle to be cleared.
Please note that this anti-pinch system is not
active at the end of the closing travel (around
1 cm from completely closed).
To avoid the risk of injury through
pinching or trapping, before and during
operation of the motorised tailgate:
–

ensure tha
t there is no-one close to the rear
of the vehicle.

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– monitor the activity of the rear passengers,
particularly any children.
Bicycle carrier/Towing device
The motorised tailgate is not designed to support
a bicycle carrier.
When installing a bicycle carrier on the towing
device with connection of the cable to the trailer
socket, the motorised operation of the tailgate
will be automatically deactivated.
If using a towing device or bicycle carrier
not recommended by the Manufacturer, it
is essential to deactivate the motorised
operation of the tailgate.
Motorised operation
The motorised operation of the tailgate is
configured in the Settings > Vehicle touch
screen application.


There are several ways of operating the tailgate:
A. Using the Keyless Entry and Start system’s
electronic key
B. Using the exterior tailgate control
C. Using the interior tailgate control
D. Using the control on the dashboard
Opening
►  A long press on the central button A of the
electronic key.
or
►  A short press on the exterior tailgate control B,
with the electronic key on your person.
or
►  Two consecutive presses on the control D on
the dashboard.
The tailgate opens, either completely by
default, or to the position memorised
beforehand.
If motorised operation is not activated, these
actions release the tailgate (partially-open
position).
When the vehicle is locked, the request to open
the boot with one of the controls A or B unlocks
the vehicle, or only the boot if selective
unlocking is activated, prior to the opening of
the boot.
Closing
►  A short press on the interior tailgate control C.
It is possible to interrupt the operation of
the tailgate at any point.
Pressing one of these controls again interrupts
the movement that is underway.
Memorising an opening
position
To limit the opening angle of the motorised
tailgate:
►  move the tailgate to the desired position
manually or by pressing the button.
►  press button C or the exterior control B for
more than 3 seconds (memorisation is confirmed
by a brief audible signal).
A new memorisation operation cancels the
previous one.

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Memorising is not available until the
height of opening is more than or equal to
1 metre between the low position and the high
position of the tailgate.
Manual operation
The tailgate can be manoeuvred by hand, even
with motorised operation activated.
The tailgate must be stationary.
When opening and closing the motorised tailgate
manually, there is no assistance from gas struts.
Resistance to opening and closing is therefore
entirely normal.
Repeatedly opening and closing the
motorised tailgate can cause overheating
of its electric motor, after which opening and
closing will not be possible.
Allow at least 10 minutes for the electric motor
to cool down before operating the tailgate
again.
If you are unable to wait, operate it manually.
Manual closing of the
motorised tailgate in case of
failure
This operation is only necessary in the case of
failure of the tailgate motor.
If the failure originates from the battery, it is
recommended to recharge it or change it with the
tailgate closed.
In this situation, a significant force may be
needed to close the tailgate.
►  Close it gently without slamming, as slowly as
possible, by pushing at the centre of the tailgate.
Do not lower the tailgate by pushing at
one of its sides - risk of damage!
Precautions in use
In wintry conditions
To avoid any operating problems, remove
the snow or wait until the ice melts before
requesting motorised opening of the tailgate.
When washing
When washing the vehicle in an automatic
car wash, do not forget to lock and move
away from the vehicle to prevent any risk of
unwanted opening.
Hands-free function
(Hands-Free Tailgate
Access)
With the electronic key on your person, this
function allows the motorised tailgate to be
opened, closed or stopped via a "kicking"
movement under the rear bumper.
The "Handsfree Trunk Opening" function is
configured in the Settings > Vehicle touch
screen application.
Ensure that you are steady on your feet
before performing the "kicking"
movement.
Take care not to touch the exhaust system
which may be hot - risk of burns!
Rechargeable hybrid vehicles
The function is not available when the
vehicle is connected.

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► Position yourself behind the vehicle by the
number plate and perform a "kicking" movement
in the "OK" detection zone.
The "kicking" movement must be given forwards,
smoothly, not too fast and with a vertical
movement from low to high. Raise the foot
sufficiently and remove it immediately.
Acknowledgement of the "kicking" movement
is confirmed by the lighting of the direction
indicators.
"Sideward kicking" movements do not
work. If the "kicking" movement has not
been detected, wait at least 2 seconds before
repeating the movement.
Do not perform repetitive "kicking"
movements.
If the motorised tailgate has not started to open,
check that:
–

the function is activ
ated.
–

the electronic k
ey is on your person, outside the
vehicle in the rear recognition area.
–

the "kicking" mo
vement was performed in the
detection zone, close enough to the bumper.
–

the foo
t was removed from the bumper quickly
enough.
Automatic locking
It is possible to lock automatically the vehicle
using the hands-free function (Hands-Free
Tailgate Access).
The "Handsfree Trunk Locking" function is
configured in the Settings > Vehicle touch
screen application.
When the vehicle is locked, the request to
open the tailgate with this function
unlocks the vehicle, or only the tailgate if
selective unlocking is activated, prior to the
opening of the tailgate.
Closing the tailgate with the "Hands-Free
Tailgate Access" function enables you to lock
the vehicle.
Recommendations on the
hands-free function (Hands-
Free Tailgate Access)
If it does not work, check that the electronic key
is not exposed to a source of electromagnetic
interference (e.g. smartphone).
The function may be deactivated or affected if
there is rain or snow.
The function may not work correctly with a
prosthetic leg.
In some circumstances, the tailgate may open or
close by itself, particularly when:
–

hit
ching up or removing a trailer;
–

fitting or remo
ving a bicycle carrier;
–

loading or unloading bic
ycles on/from a bicycle
carrier;
–

depo
siting or lifting something behind the
vehicle;
–

an animal approache
s the rear bumper;
–

w
ashing the vehicle;
–

main
tenance is performed on the vehicle;
–

ac
cessing the spare wheel.
To avoid such operating problems, keep the
electronic key away from the recognition zone or
deactivate the hands-free function.
Towing device
The installation of a towing device may
disturb the detection system.
To avoid unintentionally opening the tailgate
while operating the towing device: