light CITROEN JUMPY 2021 Owner's Guide

95
Lighting and visibility
4Before removing a windscreen wiper blade

Operating the wiper control stalk immediately
after switching off the ignition will place the wiper
blades in a vertical position.
►
Proceed with the desired operation or the
replacement of the wiper blades.
After refitting a windscreen wiper blade
► To return the wiper blades to their initial
position after the operation, switch on the ignition
and operate the wiper control stalk.
Changing a wiper blade
Removing/Refitting at the front

► Carry out these wiper blade replacement
operations from the driver's side.
►

Starting with the wiper blade farthest from
you, hold each arm by the rigid section and raise
it as far as possible.
Do not touch the wiper blades - risk of
irreparable deformation.
Do not release them while moving them. Risk
of damaging the windscreen!
►

Clean the windscreen using screenwash
fluid.
Do not apply "Rain X" type water-
repellent products.
►

Unclip the worn wiper blade closest to you
and remove it. ►


Install the new wiper blade and clip it to the
arm.
►

Repeat the procedure for the other wiper
blade.
►

Starting with the wiper blade closest to you,
once again hold each arm by the rigid section,
then guide it carefully onto the windscreen.
Removing/refitting at the rear
► Hold the arm by the rigid section and raise it
as far as possible.
►

Clean the rear screen using screenwash
fluid.
►


Unclip the worn wiper blade and remove it.
►


Install the new wiper blade and clip it to the
arm.
►


Once again hold the arm by the rigid section,
then guide it carefully onto the rear screen.

97
Safety
5Emergency or assistance
call




1. Localised Emergency Call
2. Localised Assistance Call
eCall (SOS)
Your vehicle may be fitted with the eCall (SOS)
system either as standard or as an option.
The eCall (SOS) system provides direct access
to the emergency services and is built directly
into the vehicle.
According to the country of sale, the eCall
(SOS)
system
corresponds to the systems PE112,
ERAGLONASS, 999, etc.
The eCall
(SOS) system is activated by default.
►

In an emergency
, press button 1 for more
than 2 seconds.
* In accordance with the general conditions of use of the service, available from dealers an\
d subject to technological and technical limitations.
** Depend ing on the geographic coverage of the "eCall (SOS)" and "ASSISTANCE" systems.
The list of countries covered and the telematic services provided is ava\
ilable from dealers or on the website for your country.
The lit indicator lamp and a voice message
confirm that the call has been made to the
emergency services*.
The eCall
(SOS) system immediately locates
your vehicle and puts you in contact with the
appropriate emergency services**.
►

Pressing again immediately cancels the
request.
The indicator lamp flashes while the vehicle
data is being sent, and then remains lit when
communication is established.
If an impact is detected by the airbag
control unit, an emergency call is made
automatically, irrespective of the deployment
of any airbags.
This system is a public service and is free of charge.
Operation of the system
– Upon switching on the ignition, the indicator
lamp lights up red, then green, and then goes
out: the system is operating correctly
.
–

The indicator lamp flashes red: replace the
back-up battery

.
– The indicator lamp is fixed red: system
malfunction. The emergency and assistance call
services may not work.
–

If the indicator lamp does not come on when
the ignition is switched on, this also means that
there is a system malfunction.
If the problem persists, contact a qualified
workshop as soon as possible.
A system fault does not prevent the vehicle from being driven.
Data processing
All processing of personal information
by the "Localised Emergency Call" system
(PE112) complies with the framework for
protection of personal information established
by Regulation 2016/679 (GDPR) and
Directive 2002/58/EC of the European
Parliament and the Council, and in particular,
seeks to protect the vital interests of the
data subject, in accordance with Article
6.1,
paragraph
d) of Regulation 2016/679.
Personal information processing is strictly
limited to the management of the "Localised
Emergency Call" system used with the “112”
European single emergency call number.
The "Localised Emergency Call" system is
able to collect and process only the following

98
Safety
data relating to the vehicle: chassis number,
type (passenger vehicle or light commercial
vehicle), fuel type or power source, most
recent three locations and direction of travel,
and a timestamped log file recording the
automatic activation of the system.
The recipients of the processed data are the
emergency call handling centres designated
by the relevant national authorities in the
territory in which they are located, enabling
priority reception and handling of calls to the
“112” emergency number.
Data storage
Data contained in the system’s memory
is not accessible from outside the system until
a call is made. The system is not traceable
and is not continuously monitored in its
normal operating mode.
The data in the system's internal memory is
automatically and continuously erased. Only
the vehicle’s three most recent locations are
stored.
When an emergency call is triggered, the data
log is stored for no more than 13
hours.
* Depending on the geographic coverage of "Localised Emergency Call", "Localised Assistance Call" and the official national language chosen by the
owner of the vehicle.
The list of countries covered and the telematic services provided is ava\
ilable from dealers or on the website for your country.
Access to data
You have the right to access the data
and, if necessary, submit a request to
rectify, erase or restrict the processing of
any personal information not processed in
accordance with the provisions of Regulation
2016/679 (GDPR). Third parties to which data
has been communicated shall be notified of
any rectification, erasure or restriction carried
out in accordance with the aforementioned
Directive, unless doing so would be
impossible or require a disproportionate effort.
You also have the right to lodge a complaint
with the relevant data protection authority.
Localised Assistance Call
► If the vehicle breaks down, press button 2
for more than 2 seconds to request assistance
(confirmed by a voice message*).
►

Pressing again immediately cancels the
request.
Privacy mode allows you to manage the
level of sharing (data and/or location)
between your vehicle and CITROËN.
It can be configured in the Settings touch
screen menu.
By default, depending on equipment,
deactivate/reactivate geolocation by
simultaneously pressing the 2 buttons, then
press the "ASSISTANCE" button to confirm.
If you purchased your vehicle outside the
CITROËN dealer network, we invite you
to have a dealer check the configuration of
these services and, if desired, modify them to
suit your wishes. In a multilingual country,
configuration is possible in the official national
language of your choice.
For technical reasons, in particular to
improve the quality of telematic services
for customers, the Manufacturer reserves the
right to carry out updates to the vehicle's
on-board telematic system at any time.
If you benefit from the Citroën Connect
Box offer with the SOS and Assistance
Pack included, there are additional services
available to you in your personal space, via
the website for your country.
For information about the SOS and
Assistance Pack, please refer to the general
conditions for these services.

99
Safety
5Horn

► Press the central part of the steering wheel.
Pedestrian horn (Electric)
This system alerts pedestrians that the vehicle is approaching.
The pedestrian horn operates once the vehicle
is moving and at speeds of up to 19 mph
(30
km/h), in forward or reverse gear.
This function cannot be deactivated.
Malfunction
In the event of a malfunction, this warning
lamp lights up on the instrument panel.
Have it checked by a CITROËN dealer or a
qualified workshop.
Electronic stability control
(ESC)
The electronic stability control programme includes the following systems:
–

Anti-lock braking system (ABS) and Electronic
brake force distribution (EBFD).
–


Emergency braking assistance (EBA).
–


Anti-slip regulation (ASR).
–


Dynamic stability control (DSC).
–


Intelligent traction control.
–


T
railer stability assist (TSA).
Anti-lock braking system (ABS)/Electronic brake force
distribution (EBFD)
These systems enhance the vehicle’s stability
and handling during braking, and enable greater
control while cornering, particularly on poor or
slippery road surfaces.
ABS prevents wheel locking in the event of
emergency braking.
Electronic brake force distribution (EBFD)
manages overall braking pressure on each
individual wheel.
►

When braking in an emergency
, depress
the pedal very firmly and maintain this
pressure.
Normal operation of the ABS may make
itself felt by slight vibrations of the brake
pedal.
The fixed illumination of this warning lamp signals that there is a fault with the ABS.
The vehicle retains conventional braking. Drive
carefully at a moderate speed.
Have it checked by a CITROËN dealer or a
qualified workshop.
This warning lamp, when lit together with the STOP and ABS warning lamps,
accompanied by a message and an audible
signal, indicates an EBFD malfunction.
You must stop the vehicle.
Stop as soon as it is safe to do so and switch off
the ignition.
Contact a CITROËN dealer or a qualified
workshop.
When changing wheels (tyres and rims),
ensure that these are approved for your
vehicle.
After an impact
Have it checked by a CITROËN dealer or
a qualified workshop.
Emergency braking
assistance (EBA)
In an emergency, this system enables you
to reach the optimum braking pressure more
quickly and therefore reduce the stopping
distance.
It is triggered in relation to the speed at which
the brake pedal is pressed. This is felt by a

100
Safety
reduction in the resistance of the pedal and an
increase in braking efficiency.
Anti-slip regulation (ASR)/Dynamic stability control
(DSC)
Anti-slip regulation (or traction control) optimises
traction by using engine braking and by applying
the brakes on the driving wheels to avoid one
or more wheels spinning. It also enhances the
vehicle's directional stability.
If there is a difference between the vehicle’s
trajectory and the path desired by the driver, the
dynamic stability control system automatically
uses engine braking and the brakes on one or
more wheels to return the vehicle to the desired
path, within the limits of the laws of physics.
These systems are activated automatically every
time the vehicle is started.
These systems are activated in the event of a problem with grip or trajectory
(confirmed by this warning lamp flashing on the
instrument panel).
Deactivation/Reactivation
In exceptional conditions (moving a vehicle that
is bogged down in mud, stuck in snow, on loose
soil, etc.), it may prove useful to deactivate the
DSC/ASR systems, so that the wheels can move
freely and regain grip.
However, it is recommended that the systems be
reactivated as soon as possible.
Only the ASR system can be deactivated
from the touch screen.
Deactivating using the button or Advanced
Grip Control
Press this button or turn the thumbwheel
to this position.
The indicator lamp in the button or thumbwheel
comes on: the DSC/ASR systems no longer
have an effect on engine operation.
Deactivating using the touch screen
In the "Driving/Vehicle" menu, deactivate
the ASR system.
A confirmation message is displayed and this warning lamp on the instrument panel
comes on.
The ASR system no longer acts on the operation
of the engine.
Reactivating using the button or Advanced
Grip Control
Press this button.
Or
Turn the thumbwheel to this position.
The indicator lamp in the button or thumbwheel
goes off.
Reactivating using the touch screen
In the "Driving/Vehicle" menu, activate
the ASR system.
A confirmation message is displayed and this warning lamp on the instrument panel
goes off.
These systems are reactivated automatically
every time the ignition is switched off, or at
speeds over 31 mph (50
km/h).
Below 31 mph (50
km/h), these systems must be
reactivated manually.
Malfunction
In the event of a malfunction, this warning
lamp lights up on the instrument panel,
accompanied by the display of a message and
an audible signal.
Have it checked by a CITROËN dealer or a
qualified workshop.
ASR/DSC
These systems enhance safety during
normal driving, but should not encourage
the driver to take extra risks or drive at high
speed.
It is in conditions of reduced grip (rain, snow,
ice) that the risk of loss of grip increases. It
is therefore important for your safety to keep
these systems activated in all conditions, and
particularly in difficult conditions.
Correct operation of these systems depends
on compliance with the manufacturer's
recommendations relating to the wheels
(tyres and rims), braking and electronic
components, as well as the assembly and
repair procedures provided by CITROËN
dealers.
In order to ensure that these systems remain
effective in wintry conditions, the use of snow

101
Safety
5or all-season tyres is recommended. All four
wheels must be fitted with tyres approved for
your vehicle.
All tyre specifications are listed on the
tyre/paint label. For more information
on Identification markings, refer to the
corresponding section.
Intelligent traction control
("Snow motion")
(Depending on version)
The intelligent traction control system helps
improve grip when driving on snow.
This system detects situations of poor surface
grip that could make it difficult to move off
or make progress on deep fresh snow or
compacted snow.
In these situations, the system limits the amount
of wheel spin to provide the best traction and
trajectory control for the vehicle.
The use of winter tyres is strongly recommended on slippery surfaces.
Trailer stability assist (TSA)
When towing, this system reduces the risk of the
vehicle or trailer snaking.
Operation
The system is activated automatically when the
ignition is switched on.
The electronic stability control system (ESC)
must not have any faults.
The vehicle speed must be between 37 and 99
mph (60 and 160
km/h).
If the system detects that the trailer is
snaking, it applies the brakes to stabilise
the trailer and reduces engine power, if
necessary, to slow the vehicle (indicated by the
flashing of this warning lamp on the instrument
panel and the brake lamps coming on).
For information on weights and towed loads,
refer to the Engine technical data and towed
loads section or your vehicle’s registration
certificate.
To ensure safe driving with a Towing device,
refer to the corresponding section.
Malfunction
If a fault occurs, this warning lamp lights
up on the instrument panel, accompanied
by a message and an audible signal.
To continue towing a trailer, reduce speed and
drive carefully!
Have it checked by a CITROËN dealer or a
qualified workshop.
The trailer stability control system provides an extra safety feature under
normal driving conditions, when following the
recommendations for use of trailers and
current legislation in force in your country. It
must not encourage the driver to take extra
risks, such as using a trailer in unsuitable
conditions of operation (e.g. excessive load,
exceeded nose weight, worn or under-inflated
tyres, faulty braking system) or driving at
excessive speed.
In certain cases, the system may not detect
trailer snaking, particularly with a light trailer
.
When driving on slippery or poor surfaces, the
system may not be able to prevent sudden
trailer snaking.
Advanced Grip Control
(Depending on version)
A special, patented traction control system,
which improves driveability on snow, mud and
sand.
This system, optimised for operation in a range
of conditions, enables you to manoeuvre in most
slippery conditions (encountered during normal
passenger car use).
When combined with all-season Peak Mountain
Snow Flake tyres, this system offers a
compromise between safety, grip and driveability.
The accelerator pedal should be pressed
sufficiently to allow the system to harness the
power of the engine. Operation at high engine
speeds is completely normal.
A five-position selector knob allows you to
choose the setting best suited to the driving
conditions encountered.

103
Safety
5over. It can be released by pulling the strap firmly
and then releasing it so that it reels in slightly.
Pyrotechnic pretensioning
This system improves safety in the event of a
frontal or side impact.
Depending on the severity of the impact, the
pyrotechnic pretensioning system instantly
tightens the seat belts against the body of the
occupants.
The pyrotechnic pretensioning seat belts are
enabled when the ignition is on.
Force limiting system
This system reduces the pressure of the seat
belt on the chest of the occupant, thus improving
their protection.
In the event of an impact
Depending on the nature and
seriousness of the impacts, the pyrotechnic
device may trigger before and independently
of airbag deployment. Deployment of the
pretensioners is accompanied by a slight
discharge of harmless smoke and a noise,
due to the activation of the pyrotechnic
cartridge incorporated in the system.
In all cases, the airbag warning lamp comes
on.
Following an impact, have the seat belt
system checked, and if necessary replaced,
by a CITROËN dealer or a qualified
workshop.
Front seat belts

The front seat belts are fitted with a pyrotechnic
pretensioning system and a force limiting
system.
This system improves safety in the front seats in
the event of a front or side impact.
Depending on the severity of the impact, the
pyrotechnic pretensioning system instantly
tightens the seat belts against the body of the
occupants.
The pyrotechnic pretensioning seat belts are
enabled when the ignition is on. The force limiter reduces the pressure of the
seat belt on the chest of the occupant, thus
improving their protection.
Fastening

► Pull the strap, then insert the tongue into the
buckle.
►

Check that the seat belt is fastened correctly
by pulling on the strap.
Unfastening
► Press the red button on the buckle.
► Guide the seat belt as it reels in.

106
Safety
Airbags
General information
System designed to help improve the safety
of the occupants sitting in the front seats and
the rear outer seats, in the event of a violent
collision. The airbags supplement the action
of the seat belts equipped with a force limiting
system.
Electronic detectors record and analyse the
front and side impacts sustained in the impact
detection zones:
–
In the event of violent impact, the airbags
deploy instantly and help better protect the
occupants of the vehicle; immediately after the
impact, the airbags deflate rapidly in order not
to hinder the visibility or the possible exit of the
occupants.
–


In the event of a slight impact, a rear impact
and under certain rollover conditions, the airbags
may not deploy; only the seat belt helps to
protect you in these situations.
The seriousness of the impact depends on the
nature of the obstacle and the speed of the
vehicle at the moment of collision.
The airbags do not operate when the
ignition is switched off.
This equipment will only deploy once. If a
second impact occurs (during the same or a
* For more information on Deactivating the front passenger airbag, refer t\
o the corresponding section.
subsequent accident), the airbag will not be
deployed again.
Impact detection zones
A. Front impact zone
B. Side impact zone
When one or more airbags are deployed,
the detonation of the pyrotechnic charge
incorporated in the system makes a noise and
releases a small quantity of smoke.
This smoke is not harmful, but sensitive
individuals may experience irritation.
The detonation noise associated with the
deployment of one or more airbags may result
in a slight loss of hearing for a short time.
Front airbags

This system protects the driver and front
passenger in the event of a serious front impact,
limiting the risk of head and chest injury.
The driver's airbag is fitted in the centre of the
steering wheel; the front passenger airbag is
fitted in the dashboard above the glove box.
Deployment
They are deployed, except for the front
passenger airbag if it is deactivated*, in the
event of a violent front impact applied to all or
part of front impact zone A.
The front airbag inflates between the chest and
head of the front occupant of the vehicle and
the steering wheel, on the driver's side, and the
dashboard, on the passenger's side, to cushion
their forward movement.

107
Safety
5

When driving, keep the storage
compartment closed. Otherwise, there is
a risk of injury in the event of an accident or
sudden braking.
Lateral airbags

This system protects the driver and front
passenger in the event of a serious side impact,
limiting the risk of injury to the chest, between
the hip and the shoulder.
Each lateral airbag is fitted in the seat backrest
frame, on the door side.
Deployment
They are deployed on one side in the event
of a serious side impact applied to all or part
of the side impact zone, perpendicular to the
longitudinal centreline of the vehicle on a
horizontal plane and directed from the outside
towards the inside of the vehicle.
The lateral airbag inflates between the front
occupant's abdomen and head and the
associated door trim panel.
Curtain airbags (Row 2 & 3)
Feel, Shine, Business Lounge
If fitted to your vehicle, this is a system that
contributes towards greater protection for
passengers (with the exception of the centre
seats) in the event of a serious side impact, in
order to limit the risk of injury to the side of the
head.
Each curtain airbag is built into the pillars and
the upper passenger compartment area.
Deployment
They are deployed on one side in the event
of a serious side impact applied to all or part
of the side impact zone, perpendicular to the
longitudinal centreline of the vehicle on a
horizontal plane and directed from the outside
towards the inside of the vehicle.
The curtain airbag inflates between the outer
rear passenger and the windows.
Malfunction
In the event of a malfunction, this warning
lamp lights up on the instrument panel.
Contact a CITROËN dealer or a qualified
workshop to have the system checked.
The airbags may not be deployed in the event of
a serious impact.
In the event of a minor impact or bump at
the side of the vehicle or if the vehicle
rolls over, the airbags may not be deployed.
In the event of a rear or front collision, none of
the lateral airbags are deployed.
Advice
For the airbags to be fully effective,
observe the safety recommendations
below.
Adopt a normal and upright sitting position.
Fasten your seat belt and position it correctly.
Do not place anything between the occupants
and the airbags (e.g.
child, animal, object), do

135
Driving
6

If the vehicle absolutely must drive through a
flooded section of road:
►
Check that the depth of the water does not
exceed 15

cm, taking account of waves that
might be generated by other users.
►

Deactivate the Stop & Start function.
►


Drive as slowly as possible without stalling. In
all cases, do not exceed 6 mph (10

km/h).
►

Do not stop and do not switch off the engine.
On leaving the flooded road, as soon as safety
conditions allow

, make several light brake
applications to dry the brake discs and pads.
If in doubt about the state of your vehicle,
contact a CITROËN dealer or a qualified
workshop.
Noise (Electric)
On the outside
Due to the vehicle’s quiet operation when
driving, the driver must pay particular attention.
When manoeuvring, the driver must always
check the vehicle's immediate surroundings.
At speeds of up to 19 mph (30 km/h), the
pedestrian horn warns other road users of the
vehicle’s presence.
Cooling the traction battery
The cooling fan comes on during
charging to cool the on-board charger and the
traction battery.
On the inside
During use, you may hear certain perfectly
normal noises specific to electric vehicles, such
as:
–

T
raction battery relay when starting.
–

V
acuum pump when braking.
–

V
ehicle tyres or aerodynamics when driving.
–

Jolting and knocking noise during hill starts.
Towing
Driving with a trailer places greater
demands on the towing vehicle and
particular care must be taken.
Do not exceed the maximum towable
weights.
At altitude: reduce the maximum load by
10% per 1,000 metres of altitude; the lower
air density at high altitudes decreases engine
performance.
New vehicle: do not tow a trailer until the
vehicle has driven at least 620 miles
(1,000 kilometres).
If the outside temperature is high, let the
engine idle for 1 to 2 minutes after the
vehicle comes to a stop, to help it to cool.
Before setting off
Nose weight
► Distribute the load in the trailer so that the
heaviest items are located as close as possible
to the axle, and the nose weight (at the point
where it joins your vehicle) approaches the
maximum permitted, without exceeding it.
Tyres
► Check the tyre pressures of the towing
vehicle and of the trailer , observing the
recommended pressures.
Lighting
► Check the electrical signalling on the trailer
and the headlamp beam height of your vehicle.
If a genuine CITROËN towing device is
used, the rear parking sensors will be
deactivated automatically to avoid activating
the audible signal.
When driving
Cooling
Towing a trailer uphill causes the coolant
temperature to increase. The maximum towable
load depends on the gradient and the exterior