Service CITROEN JUMPY 2022 Owner's Manual

98
Safety
data relating to the vehicle: chassis number,
type (passenger vehicle or light commercial
vehicle), fuel type or power source, most
recent three locations and direction of travel,
and a timestamped log file recording the
automatic activation of the system.
The recipients of the processed data are the
emergency call handling centres designated
by the relevant national authorities in the
territory in which they are located, enabling
priority reception and handling of calls to the
“112” emergency number.
Data storage
Data contained in the system’s memory
is not accessible from outside the system until
a call is made. The system is not traceable
and is not continuously monitored in its
normal operating mode.
The data in the system's internal memory is
automatically and continuously erased. Only
the vehicle’s three most recent locations are
stored.
When an emergency call is triggered, the data
log is stored for no more than 13
hours.
* Depending on the geographic coverage of "Localised Emergency Call", "Localised Assistance Call" and the official national language chosen by the
owner of the vehicle.
The list of countries covered and the telematic services provided is ava\
ilable from dealers or on the website for your country.
Access to data
You have the right to access the data
and, if necessary, submit a request to
rectify, erase or restrict the processing of
any personal information not processed in
accordance with the provisions of Regulation
2016/679 (GDPR). Third parties to which data
has been communicated shall be notified of
any rectification, erasure or restriction carried
out in accordance with the aforementioned
Directive, unless doing so would be
impossible or require a disproportionate effort.
You also have the right to lodge a complaint
with the relevant data protection authority.
Localised Assistance Call
► If the vehicle breaks down, press button 2
for more than 2 seconds to request assistance
(confirmed by a voice message*).
►

Pressing again immediately cancels the
request.
Privacy mode allows you to manage the
level of sharing (data and/or location)
between your vehicle and CITROËN.
It can be configured in the Settings touch
screen menu.
By default, depending on equipment,
deactivate/reactivate geolocation by
simultaneously pressing the 2 buttons, then
press the "ASSISTANCE" button to confirm.
If you purchased your vehicle outside the
CITROËN dealer network, we invite you
to have a dealer check the configuration of
these services and, if desired, modify them to
suit your wishes. In a multilingual country,
configuration is possible in the official national
language of your choice.
For technical reasons, in particular to
improve the quality of telematic services
for customers, the Manufacturer reserves the
right to carry out updates to the vehicle's
on-board telematic system at any time.
If you benefit from the Citroën Connect
Box offer with the SOS and Assistance
Pack included, there are additional services
available to you in your personal space, via
the website for your country.
For information about the SOS and
Assistance Pack, please refer to the general
conditions for these services.

179
Practical information
7Do not persist but introduce a Diesel type
filler nozzle.
It is still possible to use a fuel can to fill
the tank slowly.
In order to ensure a good flow of fuel, do
not place the nozzle of the fuel can in direct
contact with the flap of the misfuel prevention
device.
Travelling abroad
As Diesel fuel pump nozzles may be
different in other countries, the presence
of the misfuel prevention device may make
refuelling impossible.
Before travelling abroad, it is advisable to
check with a CITROËN dealer if the vehicle is
suitable for the distribution equipment of the
countries visited.
Charging system
(Electric)
400 V electrical system
The electric drive system, which operates at a
voltage of approximately 400 V, is identified by
orange cables and its components are marked
with this symbol:


An electric vehicle’s power train can become hot during use and after
switching off the ignition.
Comply with the warning messages shown
on the labels, particularly inside the charging
flap.
High voltage system voltage is
dangerous and can cause burns or other
injuries or even fatal electric shock.
Since damage to high voltage components is
not visible, CITROËN recommends that you:
–

Never touch the components, damaged
or not, and never let your jewelry or other
metallic objects come into contact with these
components.
–


Never work on the orange high voltage
cables or on any other high voltage
component marked with the Electric risk label.
Any intervention on the high voltage system
must be carried out by qualified persons in
workshops qualified and approved to carry
out this type of work.
–


Never damage, modify or remove the
orange high voltage cables or disconnect
them from the high voltage network.
– Never open, modify or remove the cover of
the traction battery .
–

Never work with cutting and forming
tools or heat sources near high voltage
components and cables.
In case of low level of fluid in the cooling
tank, the refilling shall only be performed in a
qualified and trained workshop to verify that
the leakage is not in the traction battery

.
Any intervention on the high voltage system
must be carried out by qualified persons in
workshops qualified and approved to carry
out this type of work.
Damage to the vehicle or the traction battery
could result in the leakage of toxic gases or
fluids either immediately or later. CITROËN
recommends that you:
–

Always inform the fire and emergency
services in the event of an incident, warning
that the vehicle is equipped with a traction
battery

.
–

Never touch the liquids leaking from the
traction battery

.
–

Do not inhale the gases emitted by the
traction battery which are toxic.
–


Move away from the vehicle in the event of
incident or accident, the gases emitted being
flammable and could cause a fire.

180
Practical information

This label is intended solely for use by firefighters and maintenance services in
the event of any work on the vehicle.
No other person must touch the device shown
on this label.
In the event of an accident or impact
to the vehicle’s underbody
In these situations, the electrical
circuit or the
traction battery can be seriously damaged.
Stop as soon as it is safe to do so and switch
off the ignition.
Contact a CITROËN dealer or a qualified
workshop.
In the event of exposure to a fire
Immediately exit and evacuate all
passengers from the vehicle. Never attempt
to fight the fire yourself - risk of electrocution!
You must immediately contact the emergency
services, informing them that the incident
involves an electric vehicle.
When washing
Before washing the vehicle, always
check that the charging flap is closed
correctly.
Never wash the vehicle while the battery is
on charge.
High-pressure washing
To avoid damaging the electrical
components, it is expressly prohibited to
use high-pressure washing in the engine
compartment or under the body.
Do not use a pressure greater than 80 bar
when washing the bodywork.
Never allow water or dust to enter the
connector or charging nozzle - risk of
electrocution or fire!
Never connect / disconnect the charging
nozzle or cable with wet hands - risk of
electrocution!
Traction battery
This battery stores the energy that powers
the electric motor and the thermal comfort
equipment in the passenger compartment. It is
discharged during use, and must therefore be
regularly recharged. There is no need to wait
for the traction battery to fall to its reserve level
before recharging.
The range of the battery may vary according
to the type of driving, the route, the use of
thermal comfort equipment and the ageing of its
components.
The lifespan of the traction battery depends on multiple factors, such as
climatic conditions, distance travelled and
how often it has been fast-charged.
To preserve the mileage of your vehicle and the durability of your traction battery,
CITROËN recommends that you:
–

Do not fully charge the battery of your
electric vehicle daily (charge the traction
battery below 80% as often as possible).
–


Do not completely discharge the battery
.
–

Do not store the vehicle for a long period
of non-use (more than 12

hours) when the
traction battery has a low or high charge level.
Prefer a charge level between 20 and 40%.
–

Limit the use of fast charging.
–


Do not expose the vehicle to temperatures
below -30°C and above +60°C for more than
24


hours.
–

A

void charging the vehicle at negative
temperatures (except if the vehicle ran more
than 20
minutes) or above +30°C.
–

Do not use the vehicle's traction battery as
a generator of energy

.
–

Do not use a generator to recharge your
vehicle's traction battery

.

194
Practical information
Diesel engine

1.Screenwash fluid reservoir
2. Engine coolant reservoir
3. Brake fluid reservoir
4. Battery
5. Remote earth point (-)
6. Fusebox
7. Air filter
8. Engine oil filler cap
9. Engine oil dipstick
10. Priming pump*
11 . Power steering fluid reservoir
Diesel fuel system
This system is under very high pressure.
All work must be carried out only by a
CITROËN dealer or a qualified workshop
* Depending on engine.
Electric motor

1. Screenwash fluid reservoir
2. Engine coolant reservoir (level only)
3. Brake fluid reservoir
4. Battery/Fuses
5. Remote earth point (-)
6. Fusebox
7. 400
V electrical circuit
8. Emergency circuit-breaker for emergency
services and maintenance technicians
9. Power steering fluid reservoir
For more information on the Charging system
(Electric), refer to the corresponding section.
Checking levels
Check all of the following levels regularly in
accordance with the manufacturer's service
schedule. Top them up if required, unless
otherwise indicated.
If a level drops significantly, have the
corresponding system checked by a CITROËN
dealer or a qualified workshop.
The fluids must comply with the manufacturer's requirements and with
the vehicle's engine.
Take care when working under the bonnet, as certain areas of the engine
may be extremely hot (risk of burns) and the
cooling fan could start at any time (even with
the ignition off).
Used products
Avoid prolonged contact of used oil or fluids with the skin.
Most of these fluids are harmful to health and
very corrosive.
Do not discard used oil or fluids into
sewers or onto the ground.
Empty used oil into the containers reserved
for this purpose at a CITROËN dealer or a
qualified workshop.
Engine oil
The level is checked, with the engine having been switched off for at least 30
minutes and on level ground, either using the oil
level indicator in the instrument panel when the

195
Practical information
7ignition is switched on (for vehicles equipped
with an electric gauge), or using the dipstick.
It is normal to top up the oil level between two
services (or oil changes). It is recommended
that you check the level, and top up if necessary,
every 3,000 miles (5,000 km).
In order to maintain the reliability of the
engine and emissions control system,
never use additives in the engine oil.
Checking using the dipstick
For the location of the dipstick, please refer
to the illustration of the corresponding engine
compartment.
►

Grasp the dipstick by its coloured grip and
pull it out completely

.
►

Wipe the end of the dipstick using a clean,
lint-free cloth.


► Reinsert the dipstick and push fully down,
then pull it out again to visually check the oil
level: the correct level is between marks

A
(max)
and
B (min).
Do not start the engine if the level is:
–

above mark
A: contact a CITROËN dealer or a
qualified workshop.
– below mark B : top up the engine oil
immediately.
Oil grade
Before topping up or changing the
engine oil, check that the oil is suitable
for your engine and complies with the
recommendations in the service schedule
supplied with the vehicle (or available from
your CITROËN dealer or qualified workshop).
Use of non-recommended oil may invalidate
your warranty in the event of engine failure.
Topping up the engine oil level
For the location of the engine oil filler cap, please
refer to the corresponding engine compartment
illustration.
►

Add oil in small quantities, avoiding any spills
on engine components (risk of fire).
►


W
ait a few minutes before checking the level
again using the dipstick.
►

T
op up the level if necessary.
►

After checking the level, carefully screw the
oil filler cap back on

and replace the dipstick in
its tube.
The oil level indication displayed on the instrument panel when the ignition is
switched on is not valid for 30 minutes
following an addition of oil.
Brake fluid
The level of this fluid should be close to
the "MAX" mark. If not, check the brake
pads for wear.
To know how often the brake fluid should be
replaced, refer to the manufacturer's servicing
schedule.
Clean the cap before removing it to refill.
Use only DOT4 brake fluid from a sealed
container.
Power steering fluid
The level of this fluid should be close to the "MAX" mark. Check it, with the
vehicle parked on level ground and with the
engine cold, by reading the level on the filler
neck.
Engine coolant
(Diesel)
It is normal to top up this fluid between
two services.
The check and top-up must only be done with
the engine cold.
A level of coolant that is too low risks causing
major damage to the engine; the coolant level
must be close to the "MAX" mark without ever
going above it.
If the level is close to or below the " MIN" mark, it
is essential to top it up.

196
Practical information
When the engine is hot, the temperature of the
coolant is regulated by the fan.
As the cooling system is pressurised, wait at
least one hour after switching off the engine
before carrying out any work.
In order to avoid the risk of scalding if you need
to top up in an emergency, wrap a cloth around
the cap and unscrew the cap by two turns to
allow the pressure to drop.
Once the pressure has dropped, remove the cap
and top up to the required level.
Vehicle with electric motorDo not top up the coolant.
If the level is close to or below
the "MIN" mark, it is essential to contact a
CITROËN dealer or a qualified workshop.
Screenwash fluid
Top up to the required level when necessary.
Fluid specification
The fluid must be topped up with a pre-mixed
product.
In winter (temperatures below zero), a fluid
containing an anti-freeze agent which is
appropriate for the temperature conditions
must be used in order to protect the system's
components (pump, tank, ducts, jets).
Filling with pure water is prohibited in all
circumstances (risk of freezing,
limescale, etc.).
Diesel fuel additive (Diesel
with particle filter)
On reaching the minimum level in
the particle filter additive tank, one
of these warning lamps comes on fixed,
accompanied by an audible signal and a warning
message.
Topping up
The topping up of this additive must be carried
out quickly.
Visit a CITROËN dealer or a qualified workshop.
AdBlue® (BlueHDi)
An alert is triggered when the reserve level is
reached.
For more information on the Indicators and in
particular the AdBlue range indicators, refer to
the corresponding section.
To avoid the vehicle being immobilised in
accordance with regulations, you must top up the
AdBlue tank.
For more information on AdBlue® (BlueHDi),
and in particular the supply of AdBlue, refer to
the corresponding section.
Checks
Unless otherwise indicated, check these
components in accordance with the
manufacturer's service schedule and according
to your engine.
Otherwise, have them checked by a CITROËN
dealer or a qualified workshop.
Only use products recommended by
CITROËN or products of equivalent
quality and specification.
In order to optimise the operation of
components as important as those in the
braking system, CITROËN selects and offers
very specific products.
12 V battery
The battery does not require any maintenance.
Check regularly that the terminals are correctly
tightened (versions without quick-release
terminals) and that the connections are clean.
For more information on the precautions
to take before any work on the 12 V
battery, refer to the corresponding section.

197
Practical information
7Versions equipped with Stop & Start are
fitted with a 12 V lead-acid battery with
special technology and specifications.
Its replacement should be carried out only by
a CITROËN dealer or a qualified workshop.
Passenger compartment
filter
Depending on the environment and the
use of the vehicle (e.g. dusty atmosphere,
city driving), change it twice as often, if
necessary .
A clogged passenger compartment filter
can adversely affect air conditioning
system performance and generate
undesirable odours.
Air filter
Depending on the environment and the
use of the vehicle (e.g. dusty atmosphere,
city driving), change it twice as often, if
necessary .
Oil filter
Change the oil filter each time the engine
oil is changed.
Particle filter (Diesel)
/ The start of clogging of the
particle filter is indicated by the
temporary lighting of this warning lamp,
accompanied by an alert message.
As soon as traffic conditions allow, regenerate
the filter by driving at a speed of at least 37
mph
(60
km/h), with an engine speed above 2,500
rpm, for about 15 minutes (until the warning lamp
goes out).
If it is not possible to reach 37
mph (60 km/h),
leave the engine running at idle for about 15
minutes, then drive with an engine speed
above
2,500 rpm for 15 minutes.
Do not switch off the engine until the filter
is fully regenerated; repeated intervals
can degrade the engine oil prematurely.
Regenerating the filter while the vehicle is
stationary is not recommended.
Following prolonged operation of the
vehicle at very low speed or at idle, you
may, in exceptional circumstances, notice
water vapour coming from the exhaust while
accelerating. These emissions have no
impact on the vehicle’s behaviour and the
environment.
New vehicle
During the first few particle filter
regeneration operations, you may notice a
"burning" smell. This is perfectly normal.
Manual gearbox
The gearbox does not require any maintenance (no oil change).
Automatic gearbox
The gearbox does not require any maintenance (no oil change).
Drive selector
The drive selector does not require any maintenance.
Manual parking brake
If you notice excessive brake lever travel
or decreased effectiveness, the parking
brake must be adjusted, even between two
services.
This system must be checked by a CITROËN
dealer or a qualified workshop.
Electric parking brake
This system does not require any routine servicing. However, in the event of a
problem, do not hesitate to have the system
checked by a CITROËN dealer or a qualified
workshop.
For more information on the Electric
parking brake, refer to the
corresponding section.

198
Practical information
Brake pads
Brake wear depends on the style of
driving, particularly in the case of vehicles
used in town, over short distances. It may be
necessary to have the condition of the brakes
checked, even between vehicle services.
Unless there is a leak in the circuit, a drop in the
brake fluid level indicates that the brake pads
are worn.
After washing the vehicle, moisture, or in wintry conditions, ice can form on the
brake discs and pads: braking efficiency may
be reduced. Gently dab the brakes to dry and
defrost them.
Brake disc/drum wear
For any information on checking brake
disc/drum wear, contact a CITROËN
dealer or a qualified workshop.
Wheels and tyres
The inflation pressure of all tyres, including the spare wheel, must be
checked on "cold” tyres.
The pressures indicated on the tyre pressure
label are valid for "cold" tyres. If you have driven
for more than 10 minutes or more than 6 miles
(10 kilometres) at over 31 mph (50
km/h), add
0.3 bar (30 kPa) to the values indicated on the
label.
Under-inflation increases energy
consumption. Non-compliant tyre
pressures cause tyres to wear prematurely
and have an adverse effect on the vehicle's
road holding - risk of accident!
Driving with worn or damaged tyres reduces the
braking and road holding performance of the
vehicle. Regularly check the condition of the
tyres (tread and sidewalls) and rims as well as
the presence of the valve caps.
When the wear indicators no longer appear set
back from the tread, the depth of the grooves is
less than 1.6 mm; replace the tyres as soon as
possible.
Using different size wheels and tyres from those
specified can affect the lifetime of tyres, wheel
rotation, ground clearance, the speedometer
reading and have an adverse effect on road
holding.
Fitting different tyres on the front and rear axles
can cause the ESC to mistime.
Always mark the direction of rotation on the tyres
that will be stored when fitting winter or summer
tyres. Store them in a cool, dry place and away
from direct exposure to the sun's rays.
Winter or 4-seasons tyres can be
identified by this symbol on their
sidewalls.
Shock absorbers
It is not easy for drivers to detect when
shock absorbers are worn. Nevertheless, the shock absorbers have a major impact on
road holding and braking performance.
For your safety and driving comfort, it is
important to have them regularly checked by a
CITROËN dealer or a qualified workshop.
Timing and accessory kits
The timing and accessory kits are used
from the time the engine is started until it
is switched off. It is normal for them to wear over
time.
A
faulty timing or accessory kit can damage
the engine, rendering it unusable. Observe the
recommended replacement frequency, stated in
distance travelled or time elapsed, whichever is
reached first.
AdBlue® (BlueHDi)
To respect the environment and ensure compliance with the Euro 6 standard, without
adversely affecting the performance or fuel
consumption of its Diesel engines, CITROËN
has taken the decision to equip its vehicles with
a system that combines SCR (Selective Catalytic
Reduction) with a Diesel Particle Filter (DPF) for
the treatment of exhaust gases.
SCR system
Using a liquid called AdBlue® that contains
urea, a catalytic converter turns up to 85% of
the nitrogen oxides (NOx) into nitrogen and

199
Practical information
7water, which are harmless to health and the
environment.
The AdBlue® is contained in a special
tank holding about 20 litres.
Its capacity allows a driving range of
approximately 3,000
miles (5,000 km) (which
may vary considerably depending on your
driving style and the vehicle). An alert system
is automatically triggered when the remaining
range reaches 1,500 miles (2,400
km), i.e. once
the reserve level has been reached.
Several alerts are triggered successively during
the remaining 1,500 miles (2,400
km) until the
tank is empty and the vehicle is immobilised.
If the estimated distance travelled by the vehicle
between two services is greater than 3,000
miles
(5,000

km), it will be necessary to top up the
AdBlue.
For more information on the Warning
and indicator lamps and the associated
alerts, or the Indicators, please refer to the
corresponding sections.
Once the AdBlue® tank is empty, a device
required by law prevents the engine from
being restarted.
If the SCR system is faulty, the level of
emissions from the vehicle will no longer meet
the Euro 6 standard and the vehicle starts
polluting the environment.
In the event of a confirmed SCR system
malfunction, it is essential to visit a CITROËN
dealer or a qualified workshop as soon as
possible. After 685 miles (1,100 km), a device
is automatically activated to prevent the
engine from starting.
In both cases, a range indicator indicates
the distance that can be travelled before the
vehicle is immobilised.
Freezing of the AdBlue®
AdBlue® freezes at temperatures below
around -11°C.
The SCR system includes a heater for the
AdBlue
® tank, allowing you to continue driving
in very cold conditions.
Supply of AdBlue®
It is recommended that the AdBlue® be topped
up as soon as the first alert is issued indicating
that the reserve level has been reached.
For the correct operation of the SCR
system:
–

Use
only AdBlue
® fluid that meets the ISO
22241 standard.
–

Never

transfer AdBlue
® to another container
as it would lose its purity.
–

Never

dilute AdBlue
® with water.
You can obtain AdBlue
® from a CITROËN dealer
or a qualified workshop, as well as service
stations equipped with AdBlue
® pumps specially
designed for passenger vehicles.
Never top up from an AdBlue® dispenser
reserved for heavy goods vehicles.
Recommendations on
storage
AdBlue® freezes at about -11°C and deteriorates
above +25°C. Containers should be stored in a
cool area and protected from direct sunlight.
Under these conditions, the fluid can be kept for
at least a year.
If the fluid has frozen, it can be used once it has
completely thawed out at room temperature.
Never store AdBlue® containers in your
vehicle.
Precautions for use
AdBlue® is a urea-based solution. This fluid is
non-flammable, colourless and odourless (when
kept in a cool place).
In the event of contact with the skin, wash the
affected area with soap and running water. In the
event of contact with the eyes, immediately rinse
the eyes with large amounts of water or with an
eye wash solution for at least 15 minutes. Seek
medical attention if you feel a persistent burning
sensation or irritation.
If swallowed, immediately wash out the mouth
with clean water and then drink plenty of water.
In certain conditions (high temperature, for
example), the risk of release of ammonia cannot

200
Practical information
be excluded: do not inhale the fluid. Ammonia
vapours have an irritant effect on mucous
membranes (eyes, nose and throat).
Store AdBlue® out of the reach of
children, in its original container.
Procedure
Before starting the top-up procedure, ensure that
the vehicle is parked on a flat and level surface.
In wintry conditions, ensure that the temperature
of the vehicle is above -11°C. Otherwise the
AdBlue
® may be frozen and so cannot be poured
into the tank. Park the vehicle in a warmer area
for a few hours to allow the top-up to be carried
out.
Never pour the AdBlue® into the Diesel
fuel tank.
If any AdBlue® is splashed, or if there are
any spillages on the bodywork, rinse
immediately with cold water or wipe with a
damp cloth.
If the fluid has crystallised, clean it off using a
sponge and hot water.
Important: in the event of a top-up after
a breakdown because of a lack of
AdBlue, it is essential to wait around 5
minutes before switching on the ignition,
without opening the driver’s door,
unlocking the vehicle, inserting the key
into the ignition switch, or bringing the
key for the "Keyless Entry and Start"
system into the passenger compartment.
Switch on the ignition, then wait for 10
seconds before starting the engine.
►

Switch off the ignition and remove the key
from the switch to switch off the engine.
or
►


With Keyless Entry and Start, press the
"

START/STOP" button to switch off the engine.
Accessing the AdBlue® tank

► To access the AdBlue® tank, open the front
left-hand door.
►

T

urn the blue cap a 6
th of a turn
anti-clockwise.
►

Release the cap upwards.
►


With a container of

AdBlue
®: after checking
the expiry date, read the instructions on the
label carefully before pouring the contents of the
container into the vehicle's AdBlue tank.
►

With an


AdBlue® pump: insert the nozzle and
fill the tank until the nozzle automatically cuts
out.
► After filling, perform the same sequence of
operations in reverse order .
In order not to overfill the AdBlue® tank:
–
Add between 10 and 13 litres using
AdBlue® containers.
–
Stop after the nozzle’ s first automatic cut-
out, if you are refilling at a service station.
The system only registers AdBlue
® top-ups of
5

litres or more.
If the AdBlue® tank is completely empty
– which is confirmed by the message
“Top up

AdBlue: Starting impossible ” – it is
essential to add at least 5 litres.
Free-wheeling
In certain situations, it is necessary to put the
vehicle into free-wheeling mode (e.g. towing, on
a rolling road, automatic car wash (Wash mode),
rail or sea transport).
The procedure varies according to the type of
gearbox and parking brake.
Never leave the vehicle unattended with
the vehicle into free-wheeling mode.