specification CITROEN RELAY 2019 Handbook (in English)

Welcome
Thank you for choosing a Citroën Jumper – Relay.
T his document presents the information and recommendations required
for you to be able to explore your vehicle in complete safety.
Your vehicle will be fitted with only some of the equipment described in
this document, depending on its trim level, model and the specification
for the country in which it was sold.
The descriptions and illustrations are given without any obligation.
Automobiles CITROËN reser ves the right to modify the technical
specifications, equipment and accessories without having to update this
edition of the guide.
If ownership of your vehicle is transferred, please ensure this Complete
Handbook is passed on to the new owner.
In this document, you will find all of the instructions and
recommendations on use that will allow you to enjoy your vehicle to the
fullest. It is strongly recommended that you familiarise yourself with it,
as well as the Maintenance and Warranty Guide which will provide you
with information about warranties, servicing and roadside assistance
associated with your vehicle. Key
Safety warning
Additional information Contributes to the protection of the environment
Left-hand drive vehicle
Right-hand drive vehicle
Key
This key will enable you to identify the special features of your vehicle: Van
Double cab
Crew cab
Chassis cab Floor cab
Tipper
Combi, minibus

67
General safety
recommendations
Labels are attached in different places on
your vehicle. They include safety warnings
as well as identification information for
your vehicle. Do not remove them: they
are an integral part of your vehicle.
For any work on your vehicle, use
a qualified workshop that has the technical
information, skills and equipment required,
all of which a
CITROËN dealer is able to
provide. We draw your attention to the following
points:
-

T
he fitting of electrical equipment
or accessories not approved by
CITROËN may cause excessive
current consumption and faults and
failures with the electrical system of
your vehicle. Contact a
CITROËN
dealer for information on the range of
recommended accessories.
-

A
s a safety measure, access to
the diagnostic socket, used for the
vehicle's electronic systems, is
reser ved strictly for CITROËN dealers
or qualified workshops, equipped
with the special tools required (risk
of malfunctions of the vehicle's
electronic systems that could cause
breakdowns or serious accidents).
The manufacturer cannot be held
responsible if this advice is not
followed.
-

A
ny modification or adaptation not
intended or authorised by CITROËN
or carried out without meeting the
technical requirements defined by
the manufacturer will result in the
suspension of the legal and contractual
warranties. Installation of accessory radio
communication transmitters
Before installing a


radio communication
transmitter, you must contact a CITROËN
dealer for the specification of transmitters
which can be fitted (frequency, maximum
power, aerial position, specific installation
requirements), in line with the Vehicle
Electromagnetic Compatibility
Directive (2004/104/EC).
Depending on country regulations, some
safety equipment may be compulsory:
high visibility safety vests, warning
triangles, breathalysers, spare bulbs,
spare fuses, fire extinguisher, first aid kit,
mud flaps at the rear of the vehicle, etc.
5
5
Safety

88
Manoeuvre cautiously, at low
speed
The dimensions of your vehicle differ from
those of a light vehicle, in width, in height, as
well as in length, and some obstacles will be
more difficult to notice.
Manoeuvre slowly.
Before turning, check that there are no
obstacles at mid-height along the sides.
Before reversing, check that there are no
obstacles, particularly at high level behind the
vehicle.
Be aware of the external dimensions, if ladders
are fitted.
Load the vehicle correctly
With a load, the vehicle must remain within the
m aximum authorised weight, the Gross Vehicle
Weight.
To avoid upsetting the balance of the vehicle,
the load should be centred and the heaviest part
placed on the floor in front of the rear wheels.
It is inadvisable to place heavy loads on a
roof
rack.
Loading also implies adherence to the
maximum load of the roof bar anchor points.
Adhere to the maximum permissible weight,
according to CITROËN dealer specifications.
Loads must be securely lashed down.
A load that is not properly secured inside the
vehicle may affect vehicle handling and create
a
risk of accident.
Drive the vehicle in a prudent
a nd efficient way
Take corners gently.
Anticipate the need to brake as the stopping
distance is increased, particularly on wet or icy
roads.
Be aware of the effect of side winds on the
vehicle.
Effective eco-driving saves fuel; accelerate
progressively, anticipate the need to slow down
and adapt your speed to suit the situation.
Indicate changes of direction well in advance
so that you are seen by other road users.
Take care
The tyres must be inflated to at least the
pressures indicated on the label, even over-
inflated by 0.2
to 0.3 bar for long journeys.
In case of towing
Driving with a trailer places greater
d emands on the towing vehicle and
requires extra care from the driver.
Distribution of loads
F Distribute the load in the trailer so that the heaviest items are as close as possible to
the axle and the nose weight approaches
the maximum permitted without
exceeding it.
Air density decreases with altitude, thus
reducing engine performance. The maximum
towed load must be reduced by 10% for every
1,000
metres of altitude.
For more information on the Technical
data of your vehicle and particularly on
towable loads, refer to the corresponding
section.
Side wind
F Take into account the increased sensitivity to wind.
If your vehicle is fitted with a

drop-side back,
the height and width of the load must remain
within the overall dimensions of the vehicle.
Driving

95
Reactivation
Malfunction
F Press this button again.
The system is active again; this is confirmed
by the button indicator lamp going out and the
display of a message.
In the event of a
fault with the system,
the Stop & Start system is deactivated
and this warning lamp comes on,
accompanied by a
message in the
instrument panel screen.
Maintenance
Before doing anything under the bonnet,
deactivate the Stop & Start system to
avoid any risk of injury resulting from an
automatic change to START mode.
The Stop & Start system makes use of
an advanced technology. All work on
this type of battery must be carried out
only by a
CITROËN dealer or a qualified
workshop.
Have it checked by a CITROËN dealer or by
a qualified workshop.
In the event of a
malfunction in STOP mode, it is
possible to restart the engine by depressing the clutch
pedal fully or by putting the gear lever into neutral.
This system requires a specific battery
w ith a special specification and technology
(reference numbers available from a
CITROËN
dealer or a
qualified workshop).
Fitting a
battery not approved by CITROËN
introduces the risk of malfunction of the
system.
For more information on the Battery , refer to
the corresponding section.
Hill start assist
System which keeps your vehicle stationary
for a short time (approximately 2 seconds)
when starting on a
gradient, the time it takes
to move your foot from the brake pedal to the
accelerator pedal.
This system (also called HHC – Hill Holder
Control), integrated with the dynamic stability
control system, is activated in the following
conditions:
-

t
he vehicle must be stationary, engine
running, foot on the brake,
-

t
he gradient of the road must be steeper
than 5%,
-

u
phill, the gearbox must be in neutral or in
a


gear other than reverse,
-
do

wnhill, reverse gear must be engaged.
The hill start assist system is a
driving
aid. It is not an automatic vehicle parking
function or an automatic parking brake.
6
Driving

110
Under-inflation detection
The tyre under-inflation detection system
is a driving aid which does not replace the
need for vigilance on the part of the driver.This system does not relieve you of
the monthly check of the tyre inflation
pressures (including the spare) and before
a


long journey.
Driving with under-inflated tyres impairs
handling, extends braking distances and
causes premature tyre wear, particularly
in adverse conditions (heavy loads, high
speeds, long journeys).
Driving with under-inflated tyres
increases fuel consumption.
The tyre pressure specifications for your
vehicle can be found on the tyre pressure
label.
Tyre pressures should be checked when
the tyres are "cold" (vehicle stopped for
1 hour or after a journey of less than
6 miles (10 km) at moderate speeds).
Other wise, add 0.3 bar to the values
indicated on the label.
For more information on Identification
markings , including in particular the tyre
pressure label, refer to the corresponding
section. The tyre pressure measurement unit can be
configured with the MODE
button: in the "Tyre
pressure measurement" menu, select "psi/bar/
k Pa".
For more information on Vehicle
configuration , refer to the corresponding
section.
Under-inflation warning
This warning is indicated by
continuous illumination of this lamp,
an audible signal and, depending on
the equipment installed, a message
displayed on the screen.
System which automatically checks the
pressures of the tyres while driving.
The system continuously monitors the
pressures of the four tyres, as soon as the
vehicle is moving.
A pressure sensor is located in the valve of
each tyre (except the spare wheel).
The system triggers an alert as soon as it
detects a

drop in the inflation pressure of one
or more tyres. In the event of a
problem with one of the tyres,
depending on equipment the symbol or the
message appears to identify it.
-

R

educe speed immediately, avoid excessive
steering movements and sudden braking.
-

S

top as soon as possible, as traffic
conditions allow.
-

I

n case of a puncture, use the temporary
puncture repair kit or the spare wheel
(depending on equipment).
-

I

n the event of under-inflation:
•

i

f you have a compressor (such as the
one in the temporary puncture repair kit)
check the pressures of the four tyres
when cold.
or
Driving

129
Checks
These operations allow your vehicle to be
kept in good working order. Ask for advice
from a CITROËN dealer or refer to the
manufacturer's service schedule included
in the handbook pack.
Battery
The battery does not require any
maintenance.
However, check regularly that the
terminals are correctly tightened
(models without quick release
terminals) and that the connections
are clean. Models equipped with Stop & Start are
fitted with a
12 V lead-acid battery of
specific technology and specification.
Its replacement should be carried out
only by a CITROËN dealer or a qualified
workshop.
Filter, air
At the start of winter, have your battery checked
by a CITROËN dealer or a qualified workshop.
For best quality cleaning and to prevent
freezing, this fluid must not be topped up or
replaced with plain water.
In wintry conditions, the use of an alcohol or
methanol based fluid is recommended.
Refer to the manufacturer's
ser vice schedule for details of
the replacement inter val for this
component.
Depending on the environment (e.g. dusty
atmosphere) and the use of the vehicle (e.g.
city driving), replace it twice as often if
necessary .
Filter, passenger
compartment
Refer to the manufacturer's
ser vice schedule for details of
the replacement inter val for this
component. Depending on the environment (e.g. dusty
atmosphere) and the use of the vehicle (e.g.
city driving), replace it twice as often if
necessary
.
Oil filter
Change the oil filter each time the
engine oil is changed.
Refer to the manufacturer's
ser vice schedule for details of
the replacement inter val for this
component.
Particle filter (Diesel)
A clogged passenger compartment
filter may have an adverse effect on
the per formance of the air conditioning
system and generate undesirable odours.
As an addition to the catalytic converter,
this filter makes an active contribution to the
preser vation of air quality by retaining unburnt
pollutant particles. Black exhaust fumes are
also eliminated.
7
Practical information

131
Brake disc wear
For information on checking brake
disc wear, contact a CITROËN or
a


qualified workshop.
Parking brake
If excessive travel or a loss of
e ffectiveness of this system is
noticed, the parking brake must
be checked, even between two
services.
This system must be checked by a
CITROËN
dealer or a
qualified workshop.
Diesel fuel filter
The Diesel fuel filter is located under the
bonnet, close to the brake fluid reser voir. If this warning lamp comes on, the
filter must be purged to remove
water.
You can also purge the fuel filter
regularly, every time the engine oil
is changed.
Purging water from the filterThe HDi engines use advanced technology.
All work must be done by personnel that
have had special training, which can be
ensured by going to a
CITROËN dealer or
a


qualified workshop.
Only use products recommended by
CITROËN or products of equivalent quality
and specification.
In order to optimise the operation of
components as important as those in the
braking system, CITROËN selects and
offers very specific products.
After washing the vehicle, dampness, or
in wintry conditions, ice can form on the
brake discs and pads: braking efficiency
may be reduced. Make light brake
applications to dry and defrost the brakes.
F

C

onnect a

transparent pipe to the head of
the purge screw 1 .
F

P

lace the other end of the transparent pipe
in a

container.
F

L

oosen the purge screw 2 .
F

S

witch the ignition on.
F

W

ait until the supply pump stops running.
F

S

witch the ignition off.
F

T

ighten the purge screw 2 .
F

R

emove and then empty the transparent
pipe and the container.
F

S

tart the engine.
F

C

heck that there are no leaks.
7
Practical information

143
With steel wheels:
With alloy wheels :
For more information on Identification
markings, including in particular the tyre
pressure label, refer to the corresponding
section.
F

H
ook the carrier I to the outer part.
F

S
crew in the handle H to secure the carrier
and steel wheel.
F

P
osition the support J on the carrier I .
F

T
ighten the handle H .
F

T
ighten the three fixing bolts K of the carrier
I onto the alloy wheel. F

I
nstall the long socket A, the wheelbrace D
and the bar B on the retaining bolt.
F

T
urn the assembly clockwise to fully draw
in the cable and raise the wheel under the
vehicle.
F

C
heck that the wheel is positioned
horizontally flat against the floor of the
vehicle and that the cut-out for the carrier
system is visible.
F

S
tow the tools and the trim (depending on
model).Changing a bulb
The headlamps have polycarbonate
lenses with a
protective coating:
F

d
o not clean them using a dr y or
abrasive cloth, nor with a
detergent
or solvent product,
F

u
se a sponge and soapy water or a pH
neutral product,
F

w
hen using a high pressure washer
on persistent marks, do not keep the
lance directed towards the lamps or
their edges for too long, so as not to
damage their protective coating and
seals.
Changing a


bulb must only be done with
the ignition off and after the headlamp has
been switched off for several minutes –
Risk of serious burns!
F

D
o not touch the bulb directly with your
fingers, use a
lint-free cloth.
It is essential only to use anti-ultraviolet
(UV) type bulbs, so as not to damage the
headlamp.
Always replace a
failed bulb with a new
bulb with the same type and specification.
8
In the event of a breakdown

149
Third brake lamp
Ty p e A, W5W – 5W (x 4)
F
R
emove the two lamp fixing screws.
F

R
emove the lamp by pulling it towards you.
F

R
emove the bulb holder by squeezing the
two tongues inwards.
F

R
emove the failed bulb by pulling it out.
F

C
hange the bulb.
Changing a fuse
The three fuseboxes are located on the
dashboard on the left-hand side, in the pillar
on the right-hand side and in the engine
compartment.
The designations provided are only for the
fuses that can be replaced by the user. For
any other work, visit a
CITROËN dealer or
a


qualified workshop. Professional repairers: for full information
on the fuses and relays, consult the
wiring information and diagrams via the
CITROËN dealer network.
Removing and fitting a fuse
CITROËN accepts no responsibility for the
cost incurred in repairing your vehicle or
for rectifying malfunctions resulting from
the installation of accessories not supplied
by and not recommended by CITROËN
and not installed in accordance with its
specifications, in particular when the
combined power consumption of all of the
additional equipment connected exceeds
10


milliamperes.Good
Failed
Before changing a fuse, the cause of the fault
must be found and rectified. The numbers of
the fuses are indicated on the fusebox.
Always replace a faulty fuse with a fuse of
the same rating.
8
In the event of a breakdown

155
To w i n g
General recommendations
Obser ve the legislation in force in your
c o u nt r y.
Ensure that the weight of the towing
vehicle is higher than that of the towed
vehicle.
The driver must remain at the wheel of
the towed vehicle and must have a valid
driving licence.
When towing a
vehicle with all four wheels
on the ground, always use an approved
towbar; rope and straps are prohibited.
The towing vehicle must move off gently.
When the vehicle is towed with its engine
off, there is no longer braking and steering
assistance.
In the following cases, you must always
call on a
professional recovery ser vice:
-

v
ehicle broken down on a motor way or
main road,
-
f

our-wheel drive vehicle,
-

w
hen it is not possible to put the
gearbox into neutral, unlock the
steering, or release the parking brake,
-

t
owing with only two wheels on the
ground,
-

w
here there is no approved towbar
available.
The charging operation must be carried
out in a

ventilated area away from naked
flames or any possible sources of sparks
to eliminate the risk of explosion and fire.
Do not try to charge a

frozen battery: it
must first be thawed out to avoid the risk
of explosion. If the battery has frozen,
before charging it have it checked by
a

specialist who will verify that the internal
components have not been damaged and
that the case is not cracked, which could
mean that there is a

risk of a

leak of toxic
and corrosive acid.
Proceed with a

slow charge at low current
for a

maximum of about 24

hours to avoid
damaging the battery.
Charging the battery using
a battery charger
F Go to the battery located in the front left
f l o o r.
F

D
isconnect the battery.
F

F
ollow the instructions for use provided by
the manufacturer of the charger.
F

R
econnect starting with the negative (-)
terminal.
F

C
heck the condition of the terminals and
clamps. If they are covered with sulphate
(whitish or greenish deposits), disconnect
them and clean them all.
After refitting of the battery by a
CITROËN
dealer or a
qualified workshop, the Stop
& Start system will only be active after
a


continuous period of immobilisation
of the vehicle, a period which depends
on the climatic conditions and the state
of charge of the battery (up to about
8


h o u r s).
The presence of this label, in particular
with the Stop & Start system, indicates
the use of a
12 V lead-acid battery with
special technology and specification;
the involvement of a
CITROËN dealer or
a
qualified workshop is essential when
replacing or disconnecting the battery.
8
In the event of a breakdown