maintenance DODGE DURANGO 2020 Owners Manual

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION .............................................................................................................................. 9
2 GETTING TO KNOW YOUR VEHICLE ..................................................................................12
3 GETTING TO KNOW YOUR INSTRUMENT PANEL ....................................................... 95
4 SAFETY ......................................................................................................................................... 122 5 STARTING AND OPERATING ............................................................................................... 184
6 IN CASE OF EMERGENCY ..................................................................................................... 261 7 SERVICING AND MAINTENANCE ...................................................................................... 294
8 TECHNICAL SPECIFICATIONS ............................................................................................350
9 MULTIMEDIA ............................................................................................................................... 361
10 CUSTOMER ASSISTANCE .................................................................................................... 444 11 INDEX .............................................................................................................................................448

20_WD_OM_EN_USC_t.book Page 1

3
EXTERIOR LIGHTS ................................................50 Multifunction Lever ...................................... 50
Headlight Switch ......................................... 50
Daytime Running Lights (DRLs) —
If Equipped .................................................. 51 High/Low Beam Switch ............................... 51
Automatic High Beam — If Equipped .......... 51
Flash-To-Pass .............................................. 52
Automatic Headlights ................................. 52
Parking Lights And Panel Lights ................. 52
Headlights On Automatically With
Wipers........................................................... 52 Headlight Delay ............................................ 52
Lights-On Reminder ..................................... 52
Fog Lights — If Equipped ............................. 53
Turn Signals ................................................. 53
Lane Change Assist — If Equipped ............. 53
Battery Saver................................................ 53
INTERIOR LIGHTS ................................................54
Courtesy Lights ............................................ 54
WINDSHIELD WIPERS AND WASHERS .............55
Windshield Wiper Operation ....................... 55
Rain Sensing Wipers — If Equipped ........... 57
Rear Window Wiper/Washer ...................... 58
CLIMATE CONTROLS ............................................58
Automatic Climate Control Overview .......... 58
Climate Control Functions ........................... 68
Automatic Temperature Control (ATC) ....... 69
Operating Tips ............................................. 69 WINDOWS ............................................................ 71
Power Windows............................................ 71
Wind Buffeting ............................................ 72
POWER SUNROOF — IF EQUIPPED .................... 73
Opening Sunroof .......................................... 73
Closing Sunroof............................................ 74
Wind Buffeting ............................................ 74
Sunshade Operation.................................... 74
Pinch Protect Feature.................................. 74
Sunroof Maintenance.................................. 74
Ignition Off Operation .................................. 74
HOOD ..................................................................... 75
Opening The Hood ....................................... 75
Closing The Hood ......................................... 75
LIFTGATE ............................................................... 75
Power Liftgate — If Equipped ...................... 75
Cargo Area Features ................................... 77
GARAGE DOOR OPENER — IF EQUIPPED ......... 78
Before You Begin Programming
HomeLink® .................................................. 79 Canadian/Gate Operator Programming ..... 81
Using HomeLink®........................................ 82
Security......................................................... 82
Troubleshooting Tips ................................... 82
General Information .................................... 83
INTERNAL EQUIPMENT ........................................ 83
Storage ......................................................... 83
Cupholders ................................................... 86
Electrical Power Outlets ............................. 87
Power Inverter — If Equipped ...................... 90
Sunglasses Bin Door ................................... 90 ROOF LUGGAGE RACK — IF EQUIPPED ............90
Deploying The Crossbars ............................ 91
Stowing The Crossbars................................ 93
GETTING TO KNOW YOUR
INSTRUMENT PANEL
INSTRUMENT CLUSTER .......................................95Instrument Cluster Descriptions................. 96
SRT INSTRUMENT CLUSTER ...............................97
SRT Instrument Cluster Descriptions ......... 98
INSTRUMENT CLUSTER DISPLAY .......................99
Location And Controls ................................. 99
Engine Oil Life Reset ................................ 101
Display And Messages .............................. 102
Instrument Cluster Display Menu
Items .......................................................... 103 Battery Saver On/Battery Saver Mode
Message — Electrical Load Reduction
Actions — If Equipped ............................... 108
WARNING LIGHTS AND MESSAGES ............... 109
Red Warning Lights ................................... 110
Yellow Warning Lights ............................... 113Yellow Indicator Lights .............................. 117
Green Indicator Lights ............................... 117White Indicator Lights ............................... 119Blue Indicator Lights ................................. 119

20_WD_OM_EN_USC_t.book Page 3

4
ONBOARD DIAGNOSTIC SYSTEM — OBD II .... 120 Onboard Diagnostic System
(OBD II) Cybersecurity ................................120
EMISSIONS INSPECTION AND
MAINTENANCE PROGRAMS ............................ 121
SAFETY
SAFETY FEATURES ............................................ 122
Anti-Lock Brake System (ABS) ................. 122
Electronic Brake Control (EBC) System ....123
AUXILIARY DRIVING SYSTEMS ........................ 131
Blind Spot Monitoring (BSM) —
If Equipped .................................................131 Forward Collision Warning (FCW) With
Mitigation ...................................................136 Tire Pressure Monitoring System
(TPMS) ........................................................ 138
OCCUPANT RESTRAINT SYSTEMS .................. 143
Occupant Restraint Systems Features.....143
Important Safety Precautions ...................143Seat Belt Systems ..................................... 144Supplemental Restraint Systems (SRS) ...153Child Restraints .........................................163
Transporting Pets ......................................180 SAFETY TIPS ....................................................... 180
Transporting Passengers .......................... 180Exhaust Gas .............................................. 180
Safety Checks You Should Make
Inside The Vehicle ..................................... 181 Periodic Safety Checks You Should Make
Outside The Vehicle ................................... 183STARTING AND OPERATING
STARTING THE ENGINE .....................................184
Automatic Transmission............................ 184
Keyless Enter-N-Go — Ignition ................... 184
Normal Starting ......................................... 185
If Engine Fails To Start ............................. 187Cold Weather Operation (Below –22°F
Or −30°C) ................................................. 188 After Starting .............................................. 188
ENGINE BLOCK HEATER — IF EQUIPPED ........188
ENGINE BREAK-IN RECOMMENDATIONS –
NON-SRT .............................................................. 188
ENGINE BREAK-IN RECOMMENDATIONS –
SRT ....................................................................... 189
PARKING BRAKE ............................................... 190 AUTOMATIC TRANSMISSION ........................... 191
Ignition Park Interlock ............................... 192Brake/Transmission Shift Interlock
System ....................................................... 192 Fuel Economy (ECO) Mode........................ 192
Eight-Speed Automatic Transmission ...... 193
SPORT MODE — IF EQUIPPED.......................... 199
ALL-WHEEL DRIVE OPERATION ....................... 199
Single-Speed Operating Instructions/
Precautions— If Equipped ........................ 199 Electronically Shifted Transfer Case
(Three-Position Switch) — If Equipped...... 199 Shifting Procedure ..................................... 201
FUEL SAVER TECHNOLOGY 5.7L/6.4L
ONLY — IF EQUIPPED ........................................ 202
POWER STEERING............................................. 202
STOP/START SYSTEM — IF EQUIPPED ........... 203 Automatic Mode ........................................ 203
Possible Reasons The Engine Does Not
Autostop ..................................................... 204 To Start The Engine While In Autostop
Mode .......................................................... 204 To Manually Turn Off The Stop/Start
System........................................................ 205 To Manually Turn On The Stop/Start
System........................................................ 205 System Malfunction................................... 205

20_WD_OM_EN_USC_t.book Page 4

5
SPEED CONTROL — IF EQUIPPED ................... 205 To Activate .................................................206
To Set A Desired Speed ............................206
To Vary The Speed Setting .......................206
To Accelerate For Passing ........................ 207To Resume Speed ..................................... 207To Deactivate ............................................207
ADAPTIVE CRUISE CONTROL (ACC) —
IF EQUIPPED ..................................................... 208
Adaptive Cruise Control (ACC)
Operation ....................................................209 Activating Adaptive Cruise Control
(ACC) ...........................................................210 To Activate/Deactivate .............................. 210
To Set A Desired ACC Speed .....................210To Cancel ....................................................211
To Turn Off .................................................. 211To Resume .................................................211
To Vary The Speed Setting .......................212
Setting The Following Distance In ACC.....213
Overtake Aid ...............................................214ACC Operation At Stop ...............................214
Adaptive Cruise Control (ACC) Menu ........214Display Warnings And Maintenance.........215
Precautions While Driving With ACC .........217
General Information ..................................219Normal (Fixed Speed) Cruise Control
Mode...........................................................219 PARKSENSE REAR PARK ASSIST —
IF EQUIPPED ...................................................... 221
ParkSense Sensors ................................... 222
ParkSense Display ..................................... 222
ParkSense Warning Display ...................... 224
Enabling And Disabling ParkSense .......... 225Operation With A Trailer ............................ 225
Service The ParkSense Rear Park Assist
System ........................................................ 225 Cleaning The ParkSense System.............. 226
ParkSense System Usage Precautions .... 226
PARKSENSE FRONT AND REAR PARK
ASSIST — IF EQUIPPED .....................................227
ParkSense Sensors ................................... 228
ParkSense Display ..................................... 228
ParkSense Warning Display ...................... 231
Enabling And Disabling ParkSense .......... 231Operation With A Trailer ............................ 231
Service The ParkSense Park Assist
System ........................................................ 232 Cleaning The ParkSense System.............. 232
ParkSense System Usage Precautions .... 233
LANESENSE — IF EQUIPPED ............................ 234
LaneSense Operation................................ 234
Turning LaneSense On Or Off ................... 234
LaneSense Warning Message .................. 235Changing LaneSense Status..................... 237 PARKVIEW REAR BACK UP CAMERA ............ 237
REFUELING THE VEHICLE ................................. 238
Emergency Fuel Filler Door Release ........ 240
VEHICLE LOADING ............................................. 240
Gross Vehicle Weight Rating (GVWR) ...... 240
Payload....................................................... 240
Gross Axle Weight Rating (GAWR) ............ 240
Tire Size ...................................................... 240Rim Size ..................................................... 241
Inflation Pressure ...................................... 241
Curb Weight ............................................... 241
Loading....................................................... 241
TRAILER TOWING ............................................. 241
Common Towing Definitions ..................... 241
Trailer Hitch Classification ........................ 243
Trailer Towing Weights (Maximum
Trailer Weight Ratings) — Non SRT .......... 244 Trailer Towing Weights (Maximum
Trailer Weight Ratings) — SRT .................. 245 Trailer Hitch Receiver Cover Removal —
If Equipped ................................................. 246 Trailer And Tongue Weight ....................... 246Towing Requirements .............................. 247
Towing Tips ............................................... 251
SNOW PLOW ...................................................... 252

20_WD_OM_EN_USC_t.book Page 5

6
RECREATIONAL TOWING (BEHIND
MOTORHOME, ETC.) ......................................... 253 Towing This Vehicle Behind Another
Vehicle .......................................................253 Recreational Towing — Rear-Wheel
Drive Models ..............................................254 Recreational Towing — All Wheel Drive
Models (Single-Speed Transfer Case) ......254 Recreational Towing — All-Wheel Drive
Models (Two-Speed Transfer Case) ..........254
DRIVING TIPS ..................................................... 257
On-Road Driving Tips .................................257
Off-Road Driving Tips .................................258
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS ....................... 261
ASSIST AND SOS MIRROR — IF EQUIPPED.... 261General Information ..................................265
BULB REPLACEMENT ....................................... 266
Replacement Bulbs .................................266
Bulb Replacement ....................................268
FUSES .................................................................. 269
General Information ..................................270Underhood Fuses.......................................270 JACKING AND TIRE CHANGING .......................275
Run Flat Tires ............................................. 276
Jack Location ............................................. 276
Spare Tire Stowage ................................... 277
Spare Tire Removal ................................... 277
Preparations For Jacking .......................... 279Jacking Instructions .................................. 279Road Tire Installation ................................ 283
JUMP STARTING ................................................ 283
Preparations For Jump Start ..................... 284Jump Starting Procedure .......................... 285
REFUELING IN EMERGENCY –
IF EQUIPPED ...................................................... 286
IF YOUR ENGINE OVERHEATS .........................287
MANUAL PARK RELEASE .................................. 287
FREEING A STUCK VEHICLE .............................289
TOWING A DISABLED VEHICLE .......................290 Rear Wheel Drive Models.......................... 292All Wheel Drive Models.............................. 292
TOWING A DISABLED SRT VEHICLE ................293
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) .................................................................293
EVENT DATA RECORDER (EDR) .......................293
SERVICING AND MAINTENANCE
SCHEDULED SERVICING — NON-SRT .............. 294
Maintenance Plan — Non-SRT .................. 294Heavy Duty Use Of The Vehicle................. 298
SCHEDULED SERVICING – SRT ....................... 298
Maintenance Plan — SRT .......................... 300
ENGINE COMPARTMENT .................................. 304
3.6L Engine ................................................ 304
5.7L Engine ................................................ 305
6.4L Engine ................................................ 306
Checking Oil Level ..................................... 307
Adding Washer Fluid ................................ 307
Maintenance-Free Battery ....................... 307Pressure Washing...................................... 308
DEALER SERVICE .............................................. 308
Engine Oil .................................................. 308
Engine Oil Filter ......................................... 311Engine Air Cleaner Filter............................ 311Air Conditioner Maintenance .................... 313Accessory Drive Belt Inspection ............... 315Body Lubrication ....................................... 316
Windshield Wiper Blades ......................... 316
Exhaust System ........................................ 320
Cooling System .......................................... 321
Brake System ............................................ 325Automatic Transmission............................ 326Front/Rear Axle Fluid ............................... 327Transfer Case ............................................ 327

20_WD_OM_EN_USC_t.book Page 6

7
RAISING THE VEHICLE ..................................... 327
TIRES ................................................................... 327 Tire Safety Information .............................327Tires — General Information .....................335Tire Types ...................................................339
Spare Tires — If Equipped ........................ 340Wheel And Wheel Trim Care ...................342Tire Chains and Traction Devices —
Non-SRT .....................................................343 Tire Chains and Traction Devices —
SRT .............................................................344 Tire Rotation Recommendations .............344
DEPARTMENT OF TRANSPORTATION
UNIFORM TIRE QUALITY GRADES ................... 344
Treadwear .................................................. 345Traction Grades .........................................345
Temperature Grades .................................345
STORING THE VEHICLE ..................................... 346
BODYWORK ........................................................ 346
Protection From Atmospheric Agents ......346Body And Underbody Maintenance ..........346
Preserving The Bodywork ..........................347
INTERIORS ......................................................... 348
Seats And Fabric Parts .............................. 348
Plastic And Coated Parts ...........................348
Leather Parts .............................................349Glass Surfaces ..........................................349
TECHNICAL SPECIFICATIONS
IDENTIFICATION DATA .......................................350
Vehicle Identification Number .................. 350
BRAKE SYSTEM .................................................. 350
WHEEL AND TIRE TORQUE
SPECIFICATIONS ............................................... 350
Torque Specifications ................................ 350
FUEL REQUIREMENTS ......................................351
3.6L Engine ................................................ 351
5.7L Engine ................................................ 351
6.4L Engine ................................................ 352
Reformulated Gasoline .......................... 352Materials Added To Fuel .......................... 352Gasoline/Oxygenate Blends .................... 353
Do Not Use E-85 In Non-Flex Fuel
Vehicles ...................................................... 353 CNG And LP Fuel System Modifications... 353
MMT In Gasoline ........................................ 353
Fuel System Cautions................................ 354
Carbon Monoxide Warnings ..................... 354
FLUID CAPACITIES — NON-SRT ........................355
FLUID CAPACITIES — SRT ................................. 356
FLUIDS AND LUBRICANTS — NON-SRT ........... 357
Engine ........................................................ 357
Chassis ....................................................... 358
FLUIDS AND LUBRICANTS — SRT .................... 359
Engine ........................................................ 359
Chassis ...................................................... 360
MULTIMEDIA
UCONNECT SYSTEMS ........................................ 361
CYBERSECURITY ................................................ 361
UCONNECT SETTINGS ....................................... 362Customer Programmable Features —
Uconnect 4 Settings .................................. 363 Customer Programmable Features —
Uconnect 4C/4C NAV Settings ................. 377
SAFETY AND GENERAL INFORMATION .......... 394
Safety Guidelines....................................... 394
UCONNECT 4 WITH 7-INCH DISPLAY .............. 395
Introduction................................................ 395
Radio Mode ................................................ 396
Media Mode ............................................... 404
Phone Mode............................................... 411
STEERING WHEEL AUDIO CONTROLS ............ 423
Radio Operation......................................... 423Media Mode ............................................... 423
IPOD®/USB/MP3 CONTROL —
IF EQUIPPED ....................................................... 424
Connecting The AUX Audio Input Or
External USB Device .................................. 424 Using This Feature..................................... 424
Second Row USB Charging Port ............... 425

20_WD_OM_EN_USC_t.book Page 7

9
INTRODUCTION
Dear Customer, congratulations on selecting your new vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality.
This is a specialized utility vehicle. It can go places and perform tasks that are not intended for conventional passenger vehicles. It handles and
maneuvers differently from many passenger vehicles both on-road and off-road, so take time to become familiar with your vehicle. If equipped, the
two-wheel drive version of this vehicle was designed for on-road use only. It is not intended for off-road driving or use in other severe conditions suited
for a four-wheel drive vehicle. Before you start to drive this vehicle, read the Owner’s Manual. Be sure you are familiar with all vehicle controls,
particularly those used for braking, steering, transmission, and transfer case shifting. Learn how your vehicle handles on different road surfaces. Your
driving skills will improve with experience. When driving off-road, or working the vehicle, don’t overload the vehicle or expect the vehicle to overcome
the natural laws of physics. Always observe federal, state, provincial and local laws wherever you drive. As with other vehicles of this type, failure to
operate this vehicle correctly may result in loss of control or a collision. Refer to “Driving Tips” in “Starting and Operating” for further information.
This Owner's Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance
of your vehicle. It is supplemented by customer-oriented documents. Within this information, you will find a description of the services that FCA US LLC
offers to its customers as well as the details of the terms and conditions for maintaining its validity. Please take the time to read all of these publications
carefully before driving your vehicle for the first time. Following the instructions, recommendations, tips, and important warnings in this manual will help
assure safe and enjoyable operation of your vehicle.
This Owner's Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated
in the text. Therefore, you should only consider the information which is related to the trim level, engine, and version that you have purchased. Any
content introduced throughout the Owner's Information, that may or may not be applicable to your vehicle, will be identified with the wording “If
Equipped”. All data contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant
improvement of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial
reasons. For further information, contact an authorized dealer.
When it comes to service, remember that authorized dealers know your vehicle best, have factory-trained technicians and genuine MOPAR® parts, and
care about your satisfaction.1

20_WD_OM_EN_USC_t.book Page 9

12
GETTING TO KNOW YOUR VEHICLE
VEHICLE USER GUIDE — IF EQUIPPED
Access your Owner’s Information right through
your Uconnect 4C or 4C NAV touchscreen
system (if equipped).
To access the Vehicle User Guide on your
Uconnect Touchscreen: Press the Uconnect
Apps button. From there, press the Vehicle User
Guide icon on your touchscreen. No Uconnect
registration is required.

Uconnect 4C NAV With 8.4–inch Display Vehicle User Guide Touchscreen Icon
NOTE:
Vehicle User Guide features are not available
while the vehicle is moving. If you try to access
while the vehicle is in motion, the system will
display the message “Feature not available
while the vehicle is in motion”.
Pre-Installed Features

Your User Guide — Updated in real-time
Touchscreen convenience
Maintenance schedules and information
Comprehensive icon and symbol glossary
Available when and where you need it
Customizable interface
Multilingual Once you launch your Vehicle User Guide, you
will be able to explore your warranty information
and radio manual when and where you need
them. Your Uconnect system displays the
Vehicle User Guide on your touchscreen radio to
assist in better understanding your vehicle.
There’s no app to download, no phone to
connect and no external device needed for
playback. Plus, it’s updated throughout the
year, in real-time, so it is never out of date.

20_WD_OM_EN_USC_t.book Page 12

GETTING TO KNOW YOUR VEHICLE13
Features/Benefits
Pre-installed on your Uconnect touchscreen
radio
Enhanced search and browsing capability
Robust NAV application (if equipped)
Add selected topics to a fast-access Favor -
ites category
Icon and symbol glossary
Warranty information
Crucial driver information and assistance:
Operating Instructions
Warranty Information
Fluid Level Standards
Maintenance Schedules
Emergency Procedures
911 Contact and More TIP:
When viewing a topic, tap the star icon to add it
to your Favorites, for easy access in the future.
KEYS
KEY FOB
Your vehicle uses a keyless ignition system. The
ignition system consists of a key fob with
Remote Keyless Entry (RKE) and a START/STOP
push button ignition system. The RKE system
consists of a key fob and Keyless Enter-N-Go
feature (if equipped).
NOTE:
The key fob may not be found if it is located next
to a mobile phone, laptop or other electronic
device; these devices may block the key fob’s
wireless signal.
The key fob also includes an emergency key,
which stores in the rear of the key fob.
The emergency key allows for entry into the
vehicle should the battery in the vehicle or the
key fob become depleted. The emergency key is
also for locking the glove compartment. You can
keep the emergency key with you when valet
parking.
To remove the emergency key, slide the
mechanical latch at the top of the key fob
sideways with your thumb and then pull the key
out with your other hand.
2

20_WD_OM_EN_USC_t.book Page 13

70GETTING TO KNOW YOUR VEHICLE
Vacation/Storage
Before you store your vehicle, or keep it out of
service (i.e., vacation) for two weeks or more,
run the Air Conditioning (A/C) system at idle for
about five minutes, in fresh air with the blower
setting on high. This will ensure adequate
system lubrication to minimize the possibility of
compressor damage when the system is started
again.
Window Fogging
Interior fogging on the windshield can be quickly
removed by turning the mode selector to
Defrost. The Defrost/Floor mode can be used to
maintain a clear windshield and provide
sufficient heating. If side window fogging
becomes objectionable, increase blower speed
to improve airflow and clearing of the side
windows. Vehicle windows tend to fog on the
inside in mild but rainy or humid weather.
NOTE:
Recirculate without A/C should not be used
for long periods, as fogging may occur.
Automatic Temperature Controls (ATC) will
automatically adjust the climate control
settings to reduce or eliminate window
fogging on the front windshield. When this
occurs, recirculation will be unavailable.
Outside Air Intake
Make sure the air intake, located directly in
front of the windshield, is free of obstructions,
such as leaves. Leaves collected in the air intake may reduce
airflow, and if they enter the plenum, they could
plug the water drains. In Winter months, make
sure the air intake is clear of ice, slush, and
snow.
A/C Air Filter
The climate control system filters outside air
containing dust, pollen and some odors. Strong
odors cannot be totally filtered out. Refer to
“Dealer Service” in “Servicing And
Maintenance” for filter replacement
instructions.
Operating Tips Chart
CAUTION!
Failure to follow these cautions can cause
damage to the heating elements:
Use care when washing the inside of the
rear window. Do not use abrasive window
cleaners on the interior surface of the
window. Use a soft cloth and a mild
washing solution, wiping parallel to the
heating elements. Labels can be peeled off
after soaking with warm water.
Do not use scrapers, sharp instruments, or
abrasive window cleaners on the interior
surface of the window.
Keep all objects a safe distance from the
window.
CAUTION!
Interior air enters the Rear Automatic
Temperature Control System through an
intake grille, located in the right side trim
panel behind the third row seats. The heater
outlets are located in the right side trim
panel, just behind the sliding door. Do not
block or place objects directly in front of the
inlet grille or heater outlets. The electrical
system cold overload causing damage to the
blower motor.

20_WD_OM_EN_USC_t.book Page 70