key DODGE DURANGO 2021 Owners Manual

2021 DODGE DURANGO OWNER’S MANUAL
mopar.com/om
U. S.
owners.mopar.ca
Canada
2021 DODGE DURANGO
FOURTH EDITION 21_WD_OM_EN_USC
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appointment, we know you’ll find the app an important extension of your Dodge brand vehicle.

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2
INTRODUCTION
SYMBOLS KEY ...........................................................9
ROLLOVER WARNING ............................................. 9
VEHICLE MODIFICATIONS/ALTERATIONS .......... 10
SYMBOL GLOSSARY.............................................. 10
GETTING TO KNOW YOUR VEHICLE
KEYS ........................................................................ 14 Key Fob .............................................................14
SENTRY KEY .......................................................... 16
IGNITION SWITCH .................................................. 17
Keyless Enter ‘n Go™ Ignition .........................17
REMOTE START — IF EQUIPPED .......................... 18
How To Use Remote Start ................................19
To Exit Remote Start Mode ..............................19
Remote Start Front Defrost Activation —
If Equipped........................................................20
Remote Start Comfort Systems —
If Equipped........................................................20
Remote Start Windshield Wiper De–Icer
Activation — If Equipped ..................................21
Remote Start Cancel Message —
If Equipped........................................................21
VEHICLE SECURITY SYSTEM — IF EQUIPPED ..... 21
To Arm The System ..........................................21
To Disarm The System .....................................21
Rearming Of The System .................................22
Security System Manual Override ...................22
Tamper Alert .....................................................22 DOORS ....................................................................22
Manual Door Locks ..........................................22
Power Door Locks ............................................23
Keyless Enter ‘n Go™ — Passive Entry ...........23
Automatic Unlock On Exit Feature —
If Equipped........................................................26
Automatic Door Locks — If Equipped ..............26
Child-Protection Door Lock System —
Rear Doors .......................................................26
STEERING WHEEL ..................................................27
Manual Tilt/Telescoping Steering
Column — If Equipped .....................................27
Power Tilt/Telescoping Steering
Column — If Equipped ......................................27
Heated Steering Wheel — If Equipped ...........27
DRIVER MEMORY SETTINGS — IF EQUIPPED .....28
Programming The Memory Feature ................28
Linking And Unlinking The Remote
Keyless Entry Key Fob To Memory ..................29
Memory Position Recall ...................................29
SEATS ..................................................................29
Manual Adjustment (Front Seats) —
If Equipped........................................................30
Manual Adjustment (Rear Seats) ....................31
Power Adjustment (Front Seats) —
If Equipped .......................................................35
Power Passenger Seat Adjustment —
If Equipped........................................................36
Heated Seats — If Equipped ...........................37
Front Ventilated Seats — If Equipped .............38
Head Restraints .............................................39 UCONNECT VOICE RECOGNITION ....................... 41
Introducing Voice Recognition ........................ 41
Basic Voice Commands ................................... 41
Get Started .......................................................41
Additional Information ..................................... 42
MIRRORS ............................................................... 42
Inside Rearview Mirror..................................... 42
Illuminated Vanity Mirrors .............................. 43
Outside Mirrors ................................................ 43
Outside Automatic Dimming Mirrors —
If Equipped .......................................................44
Power Mirrors .................................................. 44
Heated Mirrors — If Equipped ......................... 44
Tilt Side Mirrors In Reverse — If Equipped ..... 44
UNIVERSAL GARAGE DOOR OPENER
(HOMELINK®) ....................................................... 45
Before You Begin Programming
HomeLink® ...................................................... 45
Erasing All The HomeLink® Channels ............ 45
Identifying Whether You Have A Rolling
Code Or Non-Rolling Code Device ................... 45
Programming HomeLink® To A Garage
Door Opener ..................................................... 46
Programming HomeLink® To A
Miscellaneous Device ...................................... 47
Reprogramming A Single HomeLink®
Button ............................................................... 47
Canadian/Gate Operator Programming ......... 47

21_WD_OM_EN_USC_t.book Page 2

9
SYMBOLS KEY
If you do not read this entire Owner’s Manual, you may miss important
information. Observe all Cautions and Warnings.
ROLLOVER WARNING
Utility vehicles have a significantly higher rollover rate than other types of
vehicles. This vehicle has a higher ground clearance and a higher center of
gravity than many passenger vehicles. It is capable of performing better in a
wide variety of off-road applications. Driven in an unsafe manner, all vehicles
can go out of control. Because of the higher center of gravity, if this vehicle is
out of control, it may roll over while some other vehicles may not.
Do not attempt sharp turns, abrupt maneuvers, or other unsafe driving actions
that can cause loss of vehicle control. Failure to operate this vehicle safely may
result in a collision, rollover of the vehicle, and severe or fatal injury. Drive
carefully.
Rollover Warning Label

Failure to use the driver and passenger seat belts provided is a major cause of
severe or fatal injury. In fact, the US government notes that the universal use
of existing seat belts could cut the highway death toll by 10,000 or more each
year and could reduce disabling injuries by two million annually. In a rollover
crash, an unbelted person is significantly more likely to die than a person
wearing a seat belt. Always buckle up.
WARNING!
These statements are against operating
procedures that could result in a collision, bodily
injury and/or death.
CAUTION! These statements are against procedures that
could result in damage to your vehicle.
NOTE: A suggestion which will improve installation,
operation, and reliability. If not followed, may
result in damage.
TIP: General ideas/solutions/suggestions on easier
use of the product or functionality.
PAGE REFERENCE
ARROW
Follow this reference for additional information on
a particular feature.
FOOTNOTE Supplementary and relevant information
pertaining to the topic. 1

21_WD_OM_EN_USC_t.book Page 9

14
GETTING TO KNOW YOUR VEHICLE
KEYS
KEY FOB
Your vehicle is equipped with a key fob which
supports Passive Entry, Remote Keyless Entry
(RKE), Keyless Enter ‘n Go™ (if equipped), Remote
Start (if equipped), and remote power liftgate
operation. The key fob allows you to lock or unlock
the doors and liftgate from distances up to
approximately 66 ft (20 m). The key fob does not need to be pointed at the vehicle to activate the
system. The key fob also contains an emergency
key, which is stored in the rear of the key fob.
NOTE:
The key fob’s wireless signal may be blocked if
the key fob is located next to a mobile phone,
laptop, or other electronic device. This may
result in poor performance.
With ignition in the ON position and the vehicle
moving at 2 mph (4 km/h), all RKE commands are disabled.
Key Fob
In case the ignition switch does not change with
the push of a button, the key fob may have a low or
fully depleted battery. A low key fob battery can be
verified by referring to the instrument cluster,
which will display directions to follow
Úpage 327.
To Lock/Unlock The Doors And Liftgate
Push and release the unlock button on the key fob
once to unlock the driver’s door, or twice within five
seconds to unlock all the doors and the liftgate. To
lock all the doors and the liftgate, push the lock
button once.
When the doors are unlocked, the turn signals will
flash and the illuminated entry system will be
activated. When the doors are locked, the turn
signals will flash and the horn will chirp.
1 — Unlock
2 — Liftgate
3 — Emergency Key
4 — Lock
5 — Remote Start
6 — PANIC

21_WD_OM_EN_USC_t.book Page 14

GETTING TO KNOW YOUR VEHICLE15
NOTE:
If the vehicle is unlocked with the key fob, and
no door is opened within 60 seconds, the
vehicle will relock and the security system will
arm (if equipped).
If one or more doors are open, or the liftgate is
open, the doors will lock. The doors will unlock
again automatically if the key is left inside the
passenger compartment, otherwise the doors
will stay locked.
All doors can be programmed to unlock on the first
push of the unlock button within Uconnect Settings
Ú page 159.
Replacing The Battery In The Key Fob
The recommended replacement battery is one
CR2032 battery.
NOTE:
Customers are recommended to use a battery
obtained from Mopar®. Aftermarket coin
battery dimensions may not meet the original
OEM coin battery dimensions.
Perchlorate Material — special handling may
apply. See www.dtsc.ca.gov/hazard -
ouswaste/perchlorate for further information.
Do not touch the battery terminals that are on
the back housing or the printed circuit board.
1. Remove the emergency key (2) by sliding the
emergency key release (1) on the back of the
key fob and pulling the emergency key out
with your other hand.

Emergency Key Removal

2. Separate the key fob halves using a #2 flat blade screwdriver or a coin, and gently pry the
two halves of the key fob apart. Make sure not
to damage the seal during removal.
Emergency Key Removal
Separating Case With A Coin

1 — Emergency Key Release
2 — Emergency Key
2

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16GETTING TO KNOW YOUR VEHICLE

Key Fob Battery Replacement

3. Remove the back cover to access and replace the battery. When replacing the battery, match
the (+) sign on the battery to the (+) sign on the
inside of the battery clip, located on the back
cover. Avoid touching the new battery with your
fingers. Skin oils may cause battery deterio -
ration. If you touch a battery, clean it with
rubbing alcohol.
4. To assemble the key fob case, snap the two halves together.
Programming And Requesting Additional
Key Fobs
Programming the key fob may be performed by an
authorized dealer.
NOTE:
Once a key fob is programmed to a vehicle, it
cannot be repurposed and reprogrammed to
another vehicle.
Only key fobs that are programmed to the
vehicle electronics can be used to start and
operate the vehicle. Duplication of key fobs may be performed at an
authorized dealer. This procedure consists of
programming a blank key fob to the vehicle
electronics.
NOTE:
When having the Sentry Key Immobilizer system
serviced, bring all vehicle keys with you to an
authorized dealer.
Keys must be ordered to the correct key cut to
match the vehicle locks.
SENTRY KEY
The Sentry Key Immobilizer system prevents
unauthorized vehicle operation by disabling the
engine. The system does not need to be armed or
activated. Operation is automatic, regardless of
whether the vehicle is locked or unlocked.
WARNING!
The integrated key fob contains a coin cell
battery. Do not ingest the battery; there is a
chemical burn hazard. If the coin cell battery is
swallowed, it can cause severe internal burns
in just two hours and can lead to death.
If you think a battery may have been swal-
lowed or placed inside any part of the body,
seek immediate medical attention.
Keep new and used batteries away from chil
-
dren. If the battery compartment does not
close securely, stop using the product and
keep it away from children.
WARNING!
Always remove the key fobs from the vehicle
and lock all doors when leaving the vehicle
unattended.
For vehicles equipped with Keyless Enter ‘n
Go™ Ignition, always remember to place the
ignition in the OFF position.

21_WD_OM_EN_USC_t.book Page 16

GETTING TO KNOW YOUR VEHICLE17
The system uses a key fob, keyless push button
ignition and a Radio Frequency (RF) receiver to
prevent unauthorized vehicle operation. Therefore,
only key fobs that are programmed to the vehicle
can be used to start and operate the vehicle. The
system will shut the engine off in two seconds if an
incorrect key fob is used to start the engine.
After placing the ignition in the ON/RUN position,
the Vehicle Security Light will turn on for three
seconds for a bulb check. If the light remains on
after the bulb check, it indicates that there is a
problem with the electronics. In addition, if the light
begins to flash after the bulb check, it indicates
that someone used an invalid key fob to start the
engine. Either of these conditions will result in the
engine being shut off after two seconds.
If the Vehicle Security Light turns on during normal
vehicle operation (vehicle running for longer than
10 seconds), it indicates that there is a fault in the
electronics. Should this occur, have the vehicle
serviced as soon as possible by an authorized
dealer. All of the key fobs provided with your new vehicle
have been programmed to the vehicle electronics
Ú
page 327.
IGNITION SWITCH
KEYLESS ENTER ‘N GO™ IGNITION
This feature allows the driver to operate the
ignition switch with the push of a button as long as
the key fob is in the passenger compartment.
The START/STOP ignition button has several
operating modes that are labeled and will
illuminate when in position. These modes are OFF,
ACC, ON/RUN, and START.

START/STOP Ignition Button
The push button ignition can be placed in the
following modes:
OFF
The engine is stopped
Some electrical devices (e.g. power locks,
alarm, etc.) are still available
ACC
Engine is not started
Some electrical devices are available
(e.g. power windows)
ON/RUN
Driving position
All electrical devices are available
(e.g. climate controls, etc.)
START
The engine will start (when foot is on the brake
pedal)
NOTE:If the ignition position does not change with a push
of the ignition button, and the instrument cluster
display message “Key Fob Not Detected” is being
displayed, the key fob may have a low or depleted
battery. In this situation, a back up method can be
used to operate the ignition switch. Put the nose
side of the key fob (side opposite of the emergency
key) against the START/STOP ignition button and
push to operate the ignition switch.
CAUTION!
The Sentry Key Immobilizer system is not
compatible with some aftermarket remote
starting systems. Use of these systems may
result in vehicle starting problems and loss of
security protection.
1 — OFF
2 — ACC
3 — ON/RUN
2

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18GETTING TO KNOW YOUR VEHICLE
(Continued)

Depleted Key Fob Battery Procedure

NOTE:
For more information on normal starting proce
-
dures, see Ú page 101.
When opening the driver's door with the ignition
in ON/RUN (engine not running), a chime will
sound to remind you to place the ignition in the
OFF position. In addition to the chime, the
message will display “Ignition Or Accessory On”
in the cluster.
REMOTE START — IF EQUIPPED
This system uses the key fob to start the
engine conveniently from outside the
vehicle while still maintaining security.
The system has a range of 328 ft
(100 m).
Remote Start is used to defrost windows in cold
weather, and to reach a comfortable climate in all
ambient conditions before the driver enters the
vehicle.
NOTE:Obstructions between the vehicle and key fob may
reduce this range Ú page 327.WARNING!
Before exiting a vehicle, always shift the auto -
matic transmission into PARK and apply the
parking brake. Always make sure the keyless
ignition is in the OFF position, remove the key
fob from the vehicle and lock the vehicle.
Never leave children alone in a vehicle, or with
access to an unlocked vehicle.
Allowing children to be in a vehicle unattended
is dangerous for a number of reasons. A child
or others could be seriously or fatally injured.
Children should be warned not to touch the
parking brake, brake pedal or the gear
selector.
Do not leave the key fob in or near the vehicle,
or in a location accessible to children, and do
not leave the ignition of a vehicle equipped
with Keyless Enter ‘n Go™ in the ACC or ON/
RUN position. A child could operate power
windows, other controls, or move the vehicle.
Do not leave children or animals inside parked
vehicles in hot weather. Interior heat buildup
may cause serious injury or death.
CAUTION!
An unlocked vehicle is an invitation. Always
remove the key fobs from vehicle, place the
ignition in the OFF position and lock all doors
when leaving the vehicle unattended.
WARNING!
WARNING!
Do not start or run an engine in a closed
garage or confined area. Exhaust gas contains
Carbon Monoxide (CO) which is odorless and
colorless. Carbon Monoxide is poisonous and
can cause serious injury or death when
inhaled.
Keep key fobs away from children. Operation
of the Remote Start system, windows, door
locks or other controls could cause serious
injury or death.

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GETTING TO KNOW YOUR VEHICLE19
HOW TO USE REMOTE START
Push and release the Remote Start button on the
key fob twice within five seconds. The vehicle
doors will lock, the parking lights will flash, and the
horn will chirp twice (if programmed). Then, the
engine will start, and the vehicle will remain in the
Remote Start mode for a 15 minute cycle. Pushing
the Remote Start button a third time shuts the
engine off.
To drive the vehicle, push the unlock button, and
with a valid Keyless Enter ‘n Go™ key fob in the
vehicle, place the ignition in the ON/RUN position.
NOTE:
With Remote Start, the engine will only run for
15 minutes.
Remote Start can only be used twice.
If an engine fault is present or fuel level is
low, the vehicle will start and then shut down in
10 seconds.
The park lamps will turn on and remain on
during Remote Start mode.
For security, power window operation is
disabled when the vehicle is in the Remote Start
mode.
The ignition must be placed in the ON/RUN posi -
tion before the Remote Start sequence can be
repeated for a third cycle. All of the following conditions must be met before
the engine will remote start:
Gear selector in PARK
Doors closed
Hood closed
Liftgate closed
Hazard switch off
Brake switch inactive (brake pedal not pressed)
Battery at an acceptable charge level
PANIC button not pushed
System not disabled from previous remote start
event
Vehicle Security system indicator flashing
Ignition in OFF position
Fuel level meets minimum requirement
Vehicle Security system is not signaling an
intrusion
Malfunction Indicator Light (MIL) is not
illuminated
TO EXIT REMOTE START MODE
To drive the vehicle after starting the Remote Start
system, either push and release the unlock button
on the key fob to unlock the doors, or unlock the
vehicle using Keyless Enter ‘n Go™ — Passive Entry
via the door handles, and disarm the Vehicle
Security system (if equipped). Then, prior to the
end of the 15 minute cycle, push and release the
START/STOP ignition button.
WARNING!
Do not start or run an engine in a closed
garage or confined area. Exhaust gas contains
Carbon Monoxide (CO) which is odorless and
colorless. Carbon Monoxide is poisonous and
can cause serious injury or death when
inhaled.
Keep key fobs away from children. Operation
of the Remote Start system, windows, door
locks or other controls could cause serious
injury or death.
2

21_WD_OM_EN_USC_t.book Page 19

20GETTING TO KNOW YOUR VEHICLE
The Remote Start system will turn the engine off
with another push and release of the Remote Start
button on the key fob, or if the engine is allowed to
run for the entire 15 minute cycle. Once the
ignition is placed in the ON/RUN position, the
climate controls will resume the previously set
operations (temperature, blower control, etc.).
NOTE:
To avoid unintentional shutdowns, the system
will disable for two seconds after receiving a
valid Remote Start request.
For vehicles equipped with the Keyless Enter ‘n
Go™ — Passive Entry feature, the message
“Remote Start Active — Push Start Button” will
display in the instrument cluster display until
you push the START/STOP ignition button.
REMOTE START FRONT DEFROST
A
CTIVATION — IF EQUIPPED
When Remote Start is active, and the outside
ambient temperature is 40°F (4.5°C) or below, the
system will automatically activate front defrost for
15 minutes or less. The time is dependent on the
ambient temperature. Once the timer expires, the
system will automatically adjust the settings
depending on ambient conditions. See “Remote
Start Comfort Systems — If Equipped” in the next
section for detailed operation.
REMOTE START COMFORT SYSTEMS —
I
F EQUIPPED
When Remote Start is activated, the front and rear
defrost will automatically turn on in cold weather.
The heated steering wheel and driver heated seat
feature will turn on if selected in the comfort menu
screen within Uconnect Settings Ú page 159. In
warm weather, the driver vented seat feature will
automatically turn on when Remote Start is
activated, if programmed in the comfort menu
screen. The vehicle will adjust the climate control
settings depending on the outside ambient
temperature.
Automatic Temperature Control (ATC) —
If Equipped
The climate controls will automatically adjust to
the optimal temperature and mode settings
depending on the outside ambient temperature.
This will occur until the ignition is placed in the
ON/RUN position, where the climate controls will
resume their previous settings. Manual Temperature Control (MTC) — If Equipped
In ambient temperatures at 40°F (4.5°C) or
below, the climate settings will default to
maximum heat, with fresh air entering the
cabin. If the front defrost timer expires, the
vehicle will enter Mix Mode.
In ambient temperatures from 40°F (4.5°C) to
78°F (26°C), the climate settings will be based
on the last settings selected by the driver.
In ambient temperatures at 78°F (26°C)
or above, the climate settings will default to
MAX A/C, Bi-Level Mode, and Recirculation on.
For more information on ATC, MTC, and climate
control settings, see Ú page 55.
NOTE:These features will stay on through the duration of
Remote Start until the ignition is placed in the
ON/RUN position. The climate control settings will
change if manually adjusted by the driver while the
vehicle is in Remote Start mode, and exit auto -
matic override. This includes the OFF button on the
climate controls, which will turn the system off.

21_WD_OM_EN_USC_t.book Page 20