service DODGE DURANGO 2021 Vehicle Warranty

GOODYEAR® DUNLOP® TIRES
123
• Temporary spare tires used on vehicles used in racing and on
passenger cars in special applications such as police pursuit service.
• Goodyear® Unisteel® Commercial Radial Light Truck Tires.
•
Tires removed from service due to improper repairs.
•
Tires supplied as Original Equipment are not eligible for any tread
l
ife warranty consideration.
• Cosmetic weather checking
•
Low Tire Pressure Monitoring System (TPMS) – refer to vehicle
m
anufacturer’s warranty.
• Ultra High-Performance summer tires are not recommended for
w
inter use, and tread or shoulder cracking on those tires resulting
from winter use will not be covered under our warranty.
WHAT ARE YOUR LEGAL RIGHTS?
No Representative or dealer has authority to make any representation,
pr
omise or agreement on behalf of Goodyear®, except as stated
herein. Any tire, no matter how well constructed, may fail in service
or otherwise become unserviceable due to conditions beyond the
control of the manufacturer. Under no circumstances is this warranty
a representation that a tire failure cannot occur.
DISCLAIMER: THIS WARRANTY IS IN LIEU OF, AND
GO
ODYEAR® HEREBY DISCLAIMS, ANY AND ALL OTHER
WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, AND NO OTHER WARRANTY OR REPRESENTATION
OF ANY KIND IS MADE BY GOODYEAR® OR SHALL BE IMPLIED
BY LAW.
LIMITATION OF DAMAGES: IN NO EVENT AND UNDER NO
CI
RCUMSTANCE SHALL GOODYEAR® BE LIABLE TO THE
BUYER FOR ANY INDIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL, LOST PROFIT, LOSS OF BUSINESS, LOSS OF
GOODWILL OR REPUTATION, PUNITIVE OR OTHER DAMAGE,
COST (INCLUDING FOR REPLACEMENT TRANSPORTATION),
EXPENSE OR LOSS OF ANY KIND. SOME STATES AND
PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

GOODYEAR® DUNLOP® TIRES
124
This warranty gives you specific legal rights and you may also have
other rights that vary from state to state or province to province.
HOW DO YOU OBTAIN AN ADJUSTMENT?
1. You must present the tire to be adjusted to an authorized Good -
y
ear® or Dunlop® service facility. Tires replaced on an adjustment
ba
sis become the property of The Goodyear Tire & Rubber
Company or Goodyear Canada Inc.
2. You must pay for taxes and any additional services you order at the
t
ime of adjustment plus any additional service that may be unique
to your application, e.g., Tire Pressure Monitoring System (TPMS).
3. You must submit your claim on an approved claim form supplied
b
y an authorized Goodyear® or Dunlop® service facility. The form
must be filled out completely and signed, where you the owner or
an authorized agent presented the tire for adjustment. You must go
to an authorized Goodyear® or Dunlop® outlet for replacement
tires and all warranty service.
SAFETY WARNINGS
Property damage, serious injury or death may result from:
• TIRE FAILURE DUE TO UNDERINFLATION/OVERLOADING/
M

ISAPPLICATION. Follow the vehicle Owner’s Manual or tire
placard in vehicle.
• TIRE FAILURE DUE TO IMPACT DAMAGE/IMPROPER
M

AINTENANCE. Tires should be inspected regularly by a quali -
fied technician for signs of damage, such as punctures or impacts.
• TIRE FAILURE DUE TO IMPROPER REPAIRS.
See Rubber
Manufacturers Association (RMA) established repair procedures at

www.ustires.org
and/or go to
www.goodyear.com
for information
on proper repair procedures.
• EXPLOSION OF TIRE/RIM ASSEMBLY DUE TO IMPROPER
M

OUNTING. Only specially trained persons should mount tires.
• FAILURE TO MOUNT RADIAL TIRES ON APPROVED RIMS.
• FAILURE TO DEFLATE SINGLE OR DUAL ASSEMBLIES
C

OMPLETELY BEFORE DEMOUNTING.

GOODYEAR® DUNLOP® TIRES
127
DO NOT SPIN YOUR TIRES EXCESSIVELY
Avoid excessive tire spinning when your vehicle is stuck in snow, ice,
mu
d or sand. The centrifugal forces generated by a free-spinning tire/
wheel assembly may cause sudden tire explosion, resulting in vehicle
damage and/or serious personal injury to you or a bystander. Never
exceed 35 mph (55 km/h), as indicated on your speedometer. Use a
ge

ntle backward and forward rocking motion to free your vehicle for
continued driving. Never stand near or behind a tire spinning at high
speeds, for example, while attempting to push a vehicle that is stuck
or when an on-the-car spin balance machine is in use.
DO CHECK YOUR TIRES FOR WEAR
Always remove tires from service when they reach two thirty-seconds
of
an inch (2/32") remaining tread depth. All new tires have tread
wear indicators which appear as smooth banks in the tread grooves
when they wear to the two thirty seconds of an inch (2/32") level.
Many wet weather accidents result from skidding on bald or nearly
bald tires. Excessively worn tires are also more susceptible to
penetrations.
DO CHECK YOUR TIRES FOR DAMAGE
Frequent (at least monthly) inspection of your tires for signs of
da
mage and their general condition is important for safety. If you
have any questions, have your tire dealer inspect them. Impacts,
penetrations, cracks, knots, bulges or air loss always require tire
removal and expert inspection. Never perform a temporary repair or
use an inner tube as a substitute for a proper repair. Only qualified
persons should repair tires.
PROPER TIRE REPAIR
Goodyear® does not warrant any inspection or repair process. The
re
pair is entirely the responsibility of the repairer and should be made
in accordance with established Rubber Manufacturers Association
(RMA) procedures.
Tire Pressure Monitoring System (TPMS) Alert
Refer to your vehicle Owner’s Manual for more information on what
to
do if the Tire Pressure Monitoring System (TPMS) alert activates.

GOODYEAR® DUNLOP® TIRES
128
THE CONVENIENCE (TEMPORARY) SPARE
The Convenience (Temporary) Spare is designed, built and tested to
th
e high engineering standards set by North America’s leading car
manufacturers and to Goodyear’s own high standards of quality
control. It is designed to take up a minimum of storage space and, at
the same time, fulfill the function of a spare tire when needed. The
spare is kept in its storage space, fully inflated at 60 psi. To be sure it
is always ready for use, the air pressure should be checked on a
regular basis.
The Convenience (Temporary) Spare can be used in combination with
th
e original tires on your vehicle. You can expect a tire tread life of up
to 3,000 miles (4,800 kilometers), depending on road conditions and
yo

ur driving habits. To conserve tire tread life, return the spare to the
storage area as soon as it is convenient to have the standard tire
repaired or replaced.
The Convenience (Temporary) Spare weighs less than a standard tire
so
it’s easier to handle. It also helps reduce the total car weight, which
contributes to fuel economy. The wheels used with the Convenience
(Temporary) Spare are specifically designed for use with high
pressure spares and should never be used with any other type tire.
DO NOT ATTEMPT TO MOUNT YOUR OWN TIRES
Serious injury or death may result from explosion of tire/rim
as
sembly due to improper mounting procedures. Follow tire
manufacturer’s instructions and match tire diameter to rim diameter.
Mount light truck radials on rims approved for radial service. Do not
apply bead sealer. This can inhibit bead seating. Lubricate beads and
tire rim (including tube or flap) contact surfaces. Lock assembly on
mounting machine or place in safety cage. STAND BACK and never
exceed 40 psi to seat beads. Never use a volatile substance or a rubber
“donut” (also known as a bead expander or “O-Ring”) to aid bead
seating. Only specially trained persons should mount tires.
DO NOT MIX TIRES OF DIFFERENT SIZES AND TYPES ON THE
SA
ME AXLE
For optimum handling and control, Goodyear® recommends fitment
of
four tires of the same type and size unless otherwise specified by the
vehicle manufacturer.

GOODYEAR® DUNLOP® TIRES
129
When replacing tires, you must maintain the outside diameter and
load-carrying capacity of the Original Equipment tire. Inflation
pressure may need to be adjusted to avoid overloading the tire.
Consult the Tire & Rim Association Load and Inflation Tables,
European Tire and Rim Technical Organization (ETRTO) or Japan
Automobile Tyre Manufacturers Association (JATMA) standards for
correct load and inflation information.
NEVER FIT TIRES TO A VEHICLE THAT HAVE LESS
LO
AD-CARRYING CAPACITY THAN REQUIRED BY THE
ORIGINAL EQUIPMENT MANUFACTURER
Examples: Many vehicles, such as large passenger vans, require Load
Ra
nge E tires as designated by the vehicle manufacturer. Fitment of a
tire, such as a Load Range D, with less carrying capacity is not
allowed. In other cases, tires of the same size may carry different load
indexes in the service description. You must make certain the
replacement tires fitted to the vehicle have a load-carrying capacity
equal to or greater than what the Original Equipment manufacturer
specifies.

NOTE:

Goodyear® manufactured and/or marketed European- Metric
pa
ssenger tires and P-Metric passenger tires are interchangeable as
long as they have the same section width, same aspect ratio, same rim
diameter.
WARNING!
Before you replace your tires, always consult the vehicle owner’s
ma
nual and follow the vehicle manufacturer’s replacement tire
recommendations. Vehicle handling may be significantly affected
by a change in tire size or type. When selecting tires that are
different from the Original Equipment size, see a professional
installer in order to make certain that proper clearance,
load-carrying capacity and inflation pressure are selected. Never
exceed the maximum load capacity and inflation pressure listed
on the sidewall of the tire. Always drive safely and obey all traffic
laws. Avoid sudden, sharp turns or aggressive lane changes.
Failure to follow this warning may result in loss of control of the
vehicle, leading to an accident and serious injury or death.

GOODYEAR® DUNLOP® TIRES
131
HOW TO READ A TIRE DOT SERIAL NUMBER
DOT stands for Department of Transportation and the number is on
th
e lower sidewall of each tire to show that the tire meets or exceeds
the Department of Transportation safety standards.
TIRE SERVICE LIFE
Tires are designed and built to provide many thousands of miles/
k i

lometers of excellent service. For maximum benefit, tires must be
maintained properly to avoid tire damage that may result in removal
from service before the tread is worn down to minimum depth.
It is not practical to accurately predict the service life of any specific
ti
re in chronological time since service conditions vary widely. The
serviceability of a tire over time is a function of the storage and service
conditions (inflation pressure, load, speed, road hazard injury, etc.) to
which a tire is subjected. Consumers should not rely solely on the
appearance of the tire, but should be aware of any change in dynamic
performance such as increased air loss, noise or vibration, which could
be a sign to remove the tire. Therefore, it is essential to have tires,
including spares, inspected regularly (at least monthly) for proper
inflation pressure, damage and treadwear.
Check your vehicle’s Owner’s Manual (or your vehicle) to
de
termine if it is equipped with run-flat (extended mobility) tires.
If your vehicle is equipped with run-flat tires, the following applies:

RUN-FLAT TECHNOLOGY EXTENDED MOBILITY TECHNOLOGY
(E
MT™), RUNONFLAT® (ROF) AND DUNLOP® SELF-SUPPORTING
TECHNOLOGY (DSST®) ORIGINAL EQUIPMENT TIRES

GOODYEAR® DUNLOP® TIRES
133
TO PROLONG TIRE LIFE DURING A SYSTEM ALERT
The Goodyear® or Dunlop® Run-Flat tire can be driven at low or zero
ai
r pressure (refer to your vehicle Owner’s Manual for these
limitations). To help prolong the life of a tire operating in
underinflation conditions, drive at a speed as far below 50 mph
(8

0 km/h) as possible. Also, drive the shortest distance possible before
ob

taining tire service. Taking these precautions will increase the
chance that your tire will be repairable.
SERVICE AFTER A SYSTEM ALERT®
To obtain service after operating under low-inflation conditions,
co
ntact your Goodyear® or Dunlop Run-Flat service facility. Trained
service personnel will inspect your tires to determine if they are in
need of repair or replacement. To locate the nearest authorized
Goodyear® or Dunlop® Run-Flat service facility, call 1-800-
GOODYEAR 1-800-466-3932.
TIRE REPAIR
Like any other Goodyear® or Dunlop® speed-rated,
h i

gh-performance tire, the Goodyear® or Dunlop® Run-Flat tire may
be repaired to correct a puncture in the tread, but PROPER
MATERIALS AND PROCEDURES MUST BE USED. Contact a
Goodyear® or Dunlop® Run-Flat service facility for information on
proper repairs. For the location of the nearest facility, call
1-800-GOODYEAR 1-800-466-3932.
WARNING!
Because of the unique characteristics of Run-Flat tires, the wheels
on
which they are mounted and your vehicle’s tire pressure
monitoring system, all tire service work other than routine
inflation maintenance and external inspections must be
performed by service personnel at a Goodyear or Dunlop
Run-Flat service facility.
Do not attempt to mount or demount Run-Flat tires yourself;
se
rious injury or death could result. Only specially trained
persons should mount, demount and repair Run-Flat tires, and
more than 40 psi (270 kPa) may be required to seat beads. A
safety cage and clip-on extension air hose must be used if more
than 40 psi (270 kPa) is need to seat beads.

GOODYEAR® DUNLOP® TIRES
134
FOR SERVICE ASSISTANCE OR INFORMATION, FIRST
CONTACT THE NEAREST GOODYEAR® OR DUNLOP®
RETAILER
1. For assistance in locating the nearest Goodyear® or Dunlop®
R
etailer, look in the Yellow Pages under Tire Dealers – New.
2. Go to
w
ww.goodyear.com
for US or
www.goodyear.ca
for Canada.
For Dunlop® tires, go to
www.dunloptires.com
for US & Canada. If
additional assistance is required, call the Customer Assistance Center
at
1-800-321-2136 for US or 1-800-387-3288 for Canada.
Or write to:
Customer Assistance Center Dept 728
200 Innovation Way
Akron, OH 44316-0001
WARNING!
Goodyear and Dunlop Run-Flat tires are designed for use only on
ce
rtain original equipment wheels supplied with a properly
operating low tire pressure-monitoring system. If applied to a
vehicle without a properly operating low tire pressure monitoring
system, the tires may fail when operated in an underinflated
condition, resulting in loss of vehicle control and possible serious
injury or death. Application of these tires to a vehicle not
equipped with specified operational low tire pressure-monitoring
system constitutes improper and unsafe use of this product.

HANKOOK TIRES
135
HANKOOK TIRES

LIMITED WARRANTY FOR ORIGINAL EQUIPMENT PASSENGER
CAR & LIGHT TRUCK TIRES INCLUDING TEMPORARY TIRES

WHAT IS COVERED AND FOR HOW LONG
Hankook warrants that a tire manufactured by Hankook and
eq
uipped originally on the vehicle is free from defects in materials or
workmanship in normal use for the life of the original usable tread.
The life of the original usable tread ends when the tire tread has been
worn down with only 1.6 mm (2/32 nds inch) remaining, at which
po

int the tire is considered to be fully worn out.
PASSENGER CAR AND LIGHT TRUCK TIRES
1. Free replacement I
f Hankook Radial Passenger & Light Truck Tires fail as a result of
de
fect in material and/or workmanship within the first 25% of
treadwear, the tire will be replaced with a new, comparable Han -
kook Tire at no charge including mounting and balancing charges.
2. Pro rated replacement T
ires not qualifying for free replacement will be allowed a credit to -
ward purchase of a new, comparable Hankook Tire based upon the
am
ount of tread actually worn. The cost of mounting, balancing
and any other service charges or applicable taxes shall be paid by
the user. Otherwise adjustment for compensation will be made on
a prorata basis calculated by multiplying the actual current dealer
selling price by the percentage of remaining usable tread depth.
HANKOOK TEMPORARY TIRE
1. A Temporary tire weighs less and provides more trunk storage
s
pace than a conventional tire. To conserve tire tread life, tempo -
rary tire should be returned to the trunk as soon as it is convenient
to
have your standard tire repaired or replaced.
2. If Hankook Temporary Tire fails as a result of defect in materials
a
nd/or workmanship during the first 50% of usable treadwear, the
tire will be replaced with a new, comparable tire at no charge
including mounting charge. No adjustment will be made for tires
that are worn more than 50%.

HANKOOK TIRES
138
pressure when tires are hot, use an accurate air pressure gauge to
check pressure and maintain it at the level recommended on the
vehicle tire placard or in the Owner’s Manual. Under inflation
produces extreme flexing of sidewalls and builds up heat to the
point that premature tire failure may occur. Over inflation can cause
the tires to be more susceptible to impact damage. Cold tire pres-
sures, however, should never be higher than the limit molded on the
si
dewall.
• LOAD LIMITS N
ever exceed the load-carrying limits molded onto the sidewall of
yo
ur tires or the maximum vehicle load limit as shown on the
vehicle tire placard, whichever is less. Overloading builds up exces-
sive heat in the tire and leads to early and/or sudden failure.
• HAZARDS A
void running over objects (e.g., chuckholes, rocks, curbs, metal,
gl
ass, etc.) which may possibly cause internal tire damage.
Continued use of a tire that has suffered internal damage (which
may not be externally visible) can lead to dangerous tire failure.
Determination of suspected internal damage requires demounting
the tire from its rim and examination by trained tire personnel.
• WORN TIRES N
ever drive on worn tires. Tires should be replaced by trained
pe
rsonnel when 2/32 nds inch (1.6 mm) of tread depth remain, as
in

dicated by treadwear indicators molded into the tread grooves.
Use of worn-out tires (less than 2/32 nds of an inch remaining tread
depth) increases the probability of tire failure. In most states, it is
illegal to drive with less than 2/32 nds of an inch of remaining tread
depth.
• SPEED LIMITS O
perating your vehicle in excess of lawful speed limits or the
ma
ximum speeds justified by driving conditions can be dangerous.
Excessive speed creates heat buildup in a tire, leading to possible
tire failure.
• SPEED-RATED TIRES S
peed-rated tires are identified by letters S, T, H, V, W, or Z as either
pa
rt of the size designation (e.g., HR), or part of the service descrip -
tion adjacent to the size designation (e.g., 94H) and indicates the
ma
ximum speed capability of the tire when properly loaded and