service DODGE DURANGO 2021 Vehicle Warranty

FALKEN TIRE CORPORATION
102
2. WHAT IS NOT COVERED BY THE WARRANTY
• Tires that becomes unserviceable due to road hazard damages
(
cuts, snags, punctures, bruises, impact breaks, etc.) improper
repair technique or materials, improper inflation, overload,
irregular wear, wheel imbalance, defective mechanical vehicle
components (brakes, suspension, wheels, etc.) improper suspen -
sion alignment, accident, fire, chemical damage, damage from
ch
ain use, racing, off-road use, run flat, improper installation,
vandalism, or abuse.
• Tires branded “NA” or a tire in which the DOT numbering has
b
een removed.
• Tires presented for a warranty claim by someone other than by
t
he original purchaser, or tires that were transferred to another
vehicle from the vehicle in which the tires were originally
installed.
• Tires having a failure or failures caused by a previous damages
o
r repairs.
• The cost of tire repair or retreading is not covered by this
w
arranty and will be the sole responsibility of the tire owner.
Possible NON Covered Reasons/Conditions due to:
Chipping/Chunking/Tearing Puncture
Corrosion/Wreck Racing or any Competition
Fire Repair Failure
Impact Break or Concussions Road Hazards
Improper Inflation Pressure Sidewall Cut or Damage
Improper Mounting/Dismount Theft or Vandalism
Mechanical Defects of the Vehicle Tread Cuts
Misalignment Wheel Imbalance
Misapplication Willful Abuse
Overloading

FALKEN TIRE CORPORATION
103
3. OWNER’S OBLIGATIONS
At least monthly, the vehicle owner(s) should check the tires’ air
pr
essure with a gauge and inflate to the recommended cold air
pressure level listed on the driver door placard. Do not rely on car
servicers to perform the checks. The tires should be rotated at least
every 8,000km (5,000 miles) or earlier if uneven wear is occurring,
an

d proof of maintenance records should be kept. The owner(s)
should have the tires rebalanced if vibration is experienced, and the
vehicle’s alignment should be checked if uneven or rapid wear is
occurring, or when suggested by the vehicle’s manufacturer.
All warranty claims must be presented to an authorized Falken
de
aler or participating car dealership. The owner(s) must present
any supporting maintenance records and documentation neces -
sary to help determine if the tire(s) in question are deemed covered
by
the limited warranty or not.
4. LEGAL RIGHTS A
ll implied warranties, including warranties of merchantability
an
d fitness for a particular purpose shall be limited in duration to
the above period. To the extent permitted by law, Falken Tire Cor -
poration shall not be responsible for incidental or consequential
da
mages, such as loss of use of the tire or the vehicle on which it is
used, inconvenience, or commercial loss, some states do not allow
limitations on how long an implied warranty lasts, or the exclusion
or limitation of incidental or consequential damages, so the above
limitations or exclusions may not apply to you. This warranty gives
you specific legal rights and you may also have other rights, which
vary from state to state. This is the only express warranty applica -
ble to Falken brand tires and supersedes the terms of any previous
wa
rranty. Falken neither assumes nor authorizes anyone to make
or assume for it any other warranty.
C) UNDERSTANDING YOUR TIRES
TIRE SPEED SYMBOLS
Tires that are speed-rated are identified by the following letter
sy
mbols: Q, S, T, U, H, V, W, Y, (Y), or (ZR). The Speed Rating’s
Symbol can be found as a part of the tire size designation (ex: 215/
65HR16) or after the load index immediately following the tire size
designation (ex: 215/65R16 97H). The Speed Rating’s Symbol
indicates the maximum speed that a tire can handle when properly
inflated and loaded.

FALKEN TIRE CORPORATION
104

NOTE:

** For tires with speed symbols W and Y, ZR may or may not also
ap
pear within the size designation. For tires with a maximum speed
above 186 mph a ZR must appear in the size designation.
DATE OF TIRE MANUFACTURE
The date that a tire was manufactured can be determined by
ex
amining the last four digits of the 12 digit DOT serial code, which is
found on at least one sidewall of a tire. For tires that were produced
after the year 2000, the last four digits of the serial code will identify
the week and the year that the tire was manufactured. If the last four
digits in the DOT serial code were to read “3013” it would mean that
the tire was manufactured the 30th week of 2013. If you are uncertain,
check with a qualified tire service professional to be sure.
Speed Symbol Maximum Speed (KMH) Maximum Speed (MPH)
Q 160 99
S 180 112
T 190 118
U 200 124
H 210 130
V 240 149
W 270 168
Y 300 186
(Y) Above 300 Above 186
ZR** Above 240 Above 149

FALKEN TIRE CORPORATION
106
MAX LOAD AND INFLATION
The maximum load and inflation pressure are marked on the tire
si
dewall in english and metric units.
PLY COMPOSITION AND MATERIALS
The number of plies and their generic composition of cord materials in
th
e sidewall and tread areas can be found on at least one sidewall of a
tire.
RADIAL MARKING
A radial ply tire will have the word “radial” marked on at least one
si
dewall. An “R” found in the tire size marking also refers to the tire
being a radial ply tire.
UNIFORM TIRE QUALITY GRADING SYSTEM (UTQG)
The Uniform Tire Quality Grading Standards (UTQG) were created to
he
lp you make an informed decision when purchasing passenger car
tires by providing relative information about a tire’s treadwear,
traction, and temperature characteristics. Here is a breakdown of the
different categories that the UTQG grades:
TREAD WEAR
The tread wear grade is a comparative rating based on the wear rate
of
the tire when tested under controlled conditions on a specified
government test course. For example, a tire graded 150 would wear
one and a half (1½) times as well on the government course as a tire
graded 100. The relative performance of tires depends upon the actual
conditions of their use, however, and may depart significantly from
the norm due to variations in driving habits, service practices, and
differences in road characteristics and climate.
TRACTION
The traction grades, from highest to lowest, are AA
, A, B and C. Those
grades represent the tire’s ability to stop on wet pavement as
measured under controlled conditions on specific government test
surfaces of asphalt and concrete. A tire marked C may have poor
traction performance.

GENERAL TIRE
113
GENERAL TIRE

LIMITED WARRANTY FOR ORIGINAL EQUIPMENT PASSENGER
CAR AND LIGHT TRUCK TIRES (Including SPECIAL SPARE Tires)

This booklet also includes important safety warnings.
ELIGIBILITY
This Limited Warranty and Adjustment Policy applies to the original
ow
ner of new General brand passenger and light truck (LT) tires that
are the new vehicle original equipment tires bearing the General
brand name and D.O.T. Tire Identification, operated in normal
service, and used on the same vehicle on which they were originally
installed according to the vehicle manufacturer’s recommendations.
Tire(s) on any vehicle registered and normally operated outside the
Un
ited States and Canada are excluded from eligibility under this
Limited Warranty and Adjustment Policy.
WHAT IS THE ADJUSTMENT POLICY AND HOW LONG IS IT
AP
PLICABLE?
BASIC COVERAGE:
Eligible Tires are covered by this Limited Warranty and Adjustment
Po
licy for a maximum of 72 months from the date of purchase,
de

termined by the new vehicle registration date or new vehicle sales
invoice showing date of purchase.
Where To Go For Warranty Replacement: C
ontact the vehicle dealer
from where you purchased the vehicle to determine the eligible
warranty coverage for your tires and where to proceed from there.
Free Replacement Period: I
f an eligible General brand passenger or
light truck tire becomes unserviceable from a condition other than
those listed under Section 3 during the first 12 months or first 2/32 nds
of

an inch (1.6 mm) of tread wear (whichever comes first) it will be
re

placed with a comparable new General brand tire FREE OF
CHARGE, including mounting and balancing. Owner pays all
applicable taxes.
Temporary Spare Tires: T
his Policy also extends to the original owner
of the General brand Temporary Spare Tire that was originally
equipped by the vehicle manufacturer as a temporary spare tire
bearing a General Department of Transportation (DOT) serial
number. An eligible Temporary Spare Tire under this Policy must

GENERAL TIRE
114
have been operated in normal service, used on the same vehicle on
which they were originally installed according to the vehicle
manufacturer’s recommendations,
This Policy is for a maximum period of 72 months from date of
pu

rchase, determined by the new vehicle registration date or new
vehicle sales invoice showing date purchased.
If a Temporary Spare Tire becomes unserviceable from a condition
ot
her than those listed in Section 3, during the first 1/32 nd (0.8 mm)
of

tread wear, then it will be replaced with a comparable new General
brand Temporary Spare Tire FREE OF CHARGE, including mounting
and balancing. The owner pays all applicable taxes.
After this “Free Replacement Policy” for your Temporary Spare Tire
ex
pires, no adjustment will be made.
After The Free Replacement Period:
The tire (except temporary spare tire) may still be eligible for a pro
ra
ted replacement for 72 months from date of original purchase until
th

e tread is worn down to the tread wear indicators (2/32 nds of an
inch or 1.6 mm of tread remaining.) If an eligible tire becomes
un

serviceable under the stipulations of this Limited Warranty and
Adjustment policy it will be replaced charging the owner a pro-rated
amount. Owner pays all applicable taxes including Federal Excise Tax
(FET), mounting and balancing charges.
The replacement tire price will be determined by multiplying the
pe
rcentage of the usable tread worn by the Dealers Selling Price
excluding all applicable taxes) at the time of the adjustment. The
usable tread is the original tread down to the tread wear indicators
(2/32 nds of an inch or 1.6 mm of tread remaining.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY
THE FOLLOWING ARE NOT COVERED:
• Road Hazard: A
ny General tire with road hazard damage. This
includes, but is not limited to: cuts, snags, punctures, bruises, and
impact breaks.

• Ride/Vibration: A
ny ride/vibration complaint after the first 2/32 nds
(1.6 mm) of an inch of tread wear or 12 months of service, whichever
co

mes first.

GENERAL TIRE
117
IN OBSERVANCE OF U.S. FEDERAL LAW, THIS LIMITED
WARRANTY AND ADJUSTMENT POLICY HAS BEEN
DESIGNATED A “LIMITED WARRANTY”. CTNA DOES NOT
INTEND TO REPRESENT THROUGH THIS LIMITED
WARRANTY AND ADJUSTMENT POLICY THAT TIRE
FAILURES CAN OR CANNOT HAPPEN.
CONTINENTAL TIRE NORTH AMERICA’S (CTNA) OBLIGATIONS
Contact the vehicle dealer from where you purchased the vehicle.
Yo
ur tires may be covered under the vehicle manufacturer’s limited
warranty. If not, this CTNA Policy applies and replacement of Eligible
Tires can be made by any vehicle dealer authorized to handle General
brand tire adjustments or a General brand authorized dealer
(“Authorized Dealer”). CTNA will replace the tire pursuant to the
terms of this Limited Warranty and Adjustment Policy. Tires that are
replaced under an adjustment basis under this Limited Warranty and
Adjustment Policy become the property of CTNA.
OWNER’S OBLIGATIONS

To make an eligible claim under this Limited Warranty and Adjustment
Po
licy, the owner must present a claim with the tire to an authorized
dealer. For the nearest authorized dealer, consult the Yellow Pages, the
General brand internet address, or the 800 telephone numbers shown
on the back of this Limited Warranty and Adjustment Policy. Owner
must present new vehicle registration form or new vehicle sales invoice
indicating the date of purchase. Owner will be required to sign the
CTNA Limited Warranty Claim Form or dealer replacement sales
receipt.

Owner is responsible for paying all applicable taxes set forth under
th
is Limited Warranty and Adjustment Policy. Owner is also
responsible for paying local tire disposal fees and any parts or service
regardless of mileage or months of service. This includes payment for
tire rotation, alignment, towing, road service, valve stems and tire
repairs. Owner is responsible for maintaining proper tire air pressure
and for proper maintenance of the tire.

GENERAL TIRE
119
TEMPORARY SPARE TIRE OWNERS
CTNA does not recommend any repair to or reuse of punctured
Te
mporary Spare Tires.
In addition to the valuable warranty, safety and maintenance
in
formation you will find in this Limited Warranty and Adjustment
Policy we encourage you to visit General Tire Brand websites at:

www.generaltire.custhelp.com
or (
www.generaltire.ca
) for up-to-date
changes and a Self-Help knowledge base with downloadable
br
ochures (customer care link). Please also visit the US Tire
Manufacturer Association (USTMA) website at
www.ustires.org
.
THIS LIMITED WARRANTY AND ADJUSTMENT POLICY IS
NO
T A WARRANTY THAT YOUR TIRE WILL NOT FAIL OR
BECOME UNSERVICEABLE IF NEGLECTED OR MISTREATED.
FOR SERVICE ASSISTANCE OR INFORMATION
First, contact the nearest General brand tire dealer. For the nearest
Ge
neral brand tire dealer, consult the Yellow Pages or, if for any
reason local service or information is not available, call one of General
brand toll-free Customer Relations numbers:
In the United States call 1-
800-847-3349
In Canada, call 1-
800-461-1776
CTNA, Inc. 1830 MacMillan Park Dr. Fort Mill, SC 29707
CT Canada Inc. 6110 Cantay Rd. Mississauga, ON L5R 3W5

GOODYEAR® DUNLOP® TIRES
120
GOODYEAR® DUNLOP® TIRES
HIGHWAY AUTO AND LIGHT TRUCK TIRE WARRANTY AND
ADJUSTMENT POLICY (EXCLUDES GOODYEAR® UNISTEEL®
RADIAL LIGHT TRUCK TIRES)
WHO IS ELIGIBLE
You are eligible for the benefits of this Limited Warranty if you meet
al
l the following criteria:
• You are the owner or authorized agent of the owner of new Good -
y
ear® or Dunlop® highway auto or light truck tires supplied as
or
iginal equipment on your vehicle.
• Your tires bear Department of Transportation (DOT) prescribed tire
i
dentification numbers.
• Your tires have been used only on the vehicle on which they were
o
riginally installed according to the vehicle manufacturer’s or
Goodyear’s recommendations.
• Your tires were purchased on or after March 1, 2014.
L

ight truck tires are defined as all tires identified with the “LT”
de
signation in the sidewall stamping.
WHAT IS COVERED AND FOR HOW LONG
FREE TIRE REPLACEMENT
Any new Goodyear® or Dunlop® highway radial auto or radial light
tr
uck tire, covered by this policy, removed from service due to a
covered warranty condition during the first 2/32" of usable tread or
12 months from date of purchase, whichever comes first, will be
re

placed with a comparable new Goodyear® or Dunlop® tire at no
charge, including mounting and balancing. Without proof of purchase
the date of manufacture will be used to determine eligibility.
ALL OTHER HIGHWAY AUTO OR LIGHT TRUCK TIRES
Any new Goodyear® or Dunlop® highway auto or light truck tire,
ot
her than radial auto or radial light truck tires, removed from service
due to a covered warranty condition during the first 1/32" of usable
tread will be replaced with a comparable new Goodyear® or Dunlop®
tire at no charge, including mounting and balancing.

GOODYEAR® DUNLOP® TIRES
121
TEMPORARY SPARE TIRES
Any Goodyear® or Dunlop® temporary spare tire removed from
se
rvice due to a covered warranty condition during the first 50% of
usable tread wear (1/32") will be replaced with a comparable new
Goodyear® or Dunlop® temporary spare tire at no charge, including
mounting.
PRORATED ADJUSTMENT
Tires not eligible for free replacement that are removed from service
du
e to a covered warranty condition will be replaced with a
comparable new Goodyear® or Dunlop® tire on a prorated basis for
up to six years from the date of original new tire purchase or when the
treadwear indicators become visible (worn to 2/32"), whichever
occurs first. Without proof of purchase the date of manufacture will be
used to determine eligibility.
HOW WILL PRORATED CHARGES BE CALCULATED
Replacement price will be calculated by multiplying the tire’s
ad
vertised retail selling price at the time of adjustment by the
percentage of usable original tread that has been worn off. You pay for
mounting and balancing, and an amount equal to the current Federal
Excise Tax (FET) – US only, and any other applicable taxes and
government-mandated charges.
EXAMPLE: I
f your disabled tire had an original 8/32 of usable tread
wear and is worn to 4/32 usable tread remaining, you have used 50%
and therefore must pay 50% of the advertised retail selling price of the
comparable tire.
In addition, you must pay an amount equal to the full current FET (US
on
ly) or any other applicable taxes and government-mandated
charges for the comparable new replacement tire at the time of
adjustment. If the price of the new comparable tire is $130.00, the cost
to you would be $65.00 plus FET (US only) plus any other applicable
taxes and government-mandated charges.
WHAT IS A COMPARABLE TIRE?
A “comparable” new Goodyear® or Dunlop® tire will be the same
br
and tire and may be either the same line of tire or, in the event that
the tire is not available, the same brand tire with the same basic
construction and similar performance attributes with a different
sidewall or tread configuration. If a higher priced tire is accepted as