service DODGE DURANGO 2021 Vehicle Warranty

TIRES
2
TIRES
Tire Safety Information
Tire safety information will cover aspects of the following
in
formation: Tire Markings, Tire Identification Numbers, Tire
Terminology and Definitions, Tire Pressures, and Tire Loading.
Tire Markings
Tire Markings

NOTE:

• P (Passenger) — Metric tire sizing is based on US design standards.
P-Metric tires have the letter “P” molded into the sidewall
preceding the size designation. Example: P215/65R15 95H.
• European — Metric tire sizing is based on European design stan -
d
ards. Tires designed to this standard have the tire size molded into
th
e sidewall beginning with the section width. The letter "P" is
absent from this tire size designation. Example: 215/65R15 96H.
1 — US DOT Safety Standards Code (TIN)
2 — Size Designation
3 — Service Description
4 — Maximum Load
5 — Maximum Pressure
6 — Treadwear, Traction and Temperature Grades

TIRES
13
Tire Repair
If your tire becomes damaged, it may be repaired if it meets the
fo
llowing criteria:
• The tire has not been driven on when flat.
•
The damage is only on the tread section of your tire (sidewall
d
amage is not repairable).
• The puncture is no greater than a ¼ of an inch (6
mm).
Consult an authorized tire dealer for tire repairs and additional
in
formation.
Damaged Run Flat tires, or Run Flat tires that have experienced a loss
of
pressure should be replaced immediately with another Run Flat tire
of identical size and service description (Load Index and Speed
Symbol).
Run Flat Tires — If Equipped
Run Flat tires allow you the capability to drive 50 miles (80 km) at
50

mph (80 km/h) after a rapid loss of inflation pressure. This rapid
lo

ss of inflation is referred to as the Run Flat mode. A Run Flat mode
occurs when the tire inflation pressure is of/or below 14 psi (96 kPa).
Once a Run Flat tire reaches the run flat mode it has limited driving
capabilities and needs to be replaced immediately. A Run Flat tire is
not repairable.
It is not recommended to drive a vehicle loaded at full capacity or to
to
w a trailer while a tire is in the Run Flat mode.
See the Tire Pressure Monitoring System section for more information.
Tire Spinning
When stuck in mud, sand, snow, or ice conditions, do not spin your
ve
hicle's wheels above 30 mph (48 km/h) or for longer than 30 seconds
co

ntinuously without stopping.
Refer to “Freeing A Stuck Vehicle” in “In Case Of Emergency” in your
Ow
ner’s Manual for further information.

TIRES
15
Life Of Tire
The service life of a tire is dependent upon varying factors including,
bu
t not limited to:
• Driving style.
•
Tire pressure - Improper cold tire inflation pressures can cause
u
neven wear patterns to develop across the tire tread. These
abnormal wear patterns will reduce tread life, resulting in the need
for earlier tire replacement.
• Distance driven.
•
Performance tires, tires with a speed rating of V or higher, and
S
ummer tires typically have a reduced tread life. Rotation of these
tires per the vehicle scheduled maintenance is highly recom -
mended.
Keep dismounted tires in a cool, dry place with as little exposure to
l i

ght as possible. Protect tires from contact with oil, grease, and
gasoline.
Replacement Tires
The tires on your new vehicle provide a balance of many
ch
aracteristics. They should be inspected regularly for wear and
correct cold tire inflation pressures. FCA US LLC strongly
recommends that you use tires equivalent to the originals in size,
quality and performance when replacement is needed. Refer to the
paragraph on “Tread Wear Indicators” in this section. Refer to the Tire
and Loading Information placard or the Vehicle Certification Label for
the size designation of your tire. The Load Index and Speed Symbol
for your tire will be found on the original equipment tire sidewall.
See the Tire Sizing Chart example found in the “Tire Safety
In
formation” section of this manual for more information relating to
the Load Index and Speed Symbol of a tire.
WARNING!
Tires and the spare tire should be replaced after six years,
re
gardless of the remaining tread. Failure to follow this warning
can result in sudden tire failure. You could lose control and have a
collision resulting in serious injury or death.

DEPARTMENT OF TRANSPORTATION UNIFORM TIRE QUALITY GRADES
21
DEPARTMENT OF TRANSPORTATION UNIFORM TIRE
QUALITY GRADES
The following tire grading categories were established by the National
Highway Traffic Safety Administration. The specific grade rating
assigned by the tire's manufacturer in each category is shown on the
sidewall of the tires on your vehicle.
All passenger vehicle tires must conform to federal safety
re
quirements in addition to these grades.
Treadwear
The treadwear grade is a comparative rating, based on the wear rate
of
the tire when tested under controlled conditions on a specified
government test course. For example, a tire graded 150 would wear
one and one-half times as well on the government course as a tire
graded 100. The relative performance of tires depends upon the actual
conditions of their use, however, and may depart significantly from
the norm due to variations in driving habits, service practices, and
differences in road characteristics and climate.
Traction Grades
The traction grades, from highest to lowest, are AA, A, B, and C. These
gr
ades represent the tire's ability to stop on wet pavement, as
measured under controlled conditions on specified government test
surfaces of asphalt and concrete. A tire marked C may have poor
traction performance.
WARNING!
The traction grade assigned to this tire is based on straight-ahead
br
aking traction tests, and does not include acceleration,
cornering, hydroplaning, or peak traction characteristics.

TIRE WARRANTY
22
Temperature Grades
The temperature grades are A (the highest), B, and C, representing the
ti
re's resistance to the generation of heat and its ability to dissipate
heat, when tested under controlled conditions on a specified indoor
laboratory test wheel.
Sustained high temperature can cause the material of the tire to
de
generate and reduce tire life, and excessive temperature can lead to
sudden tire failure. The grade C corresponds to a level of performance,
which all passenger vehicle tires must meet under the Federal Motor
Vehicle Safety Standard No. 109. Grades B and A represent higher
levels of performance on the laboratory test wheel, than the minimum
required by law.
TIRE WARRANTY
Tire Limited Warranty And Adjustment Policy
When a tire is removed from service due to a covered warranty
co
ndition under a tire manufacturer’s “Limited Warranty Program”,
you may be eligible for a free tire replacement or a comparable new
tire on a “prorated basis”.
Certain conditions, such as irregular wear or tire damage due to road
ha
zards, collision, improper inflation, intentional alteration, and
misuse, are excluded from the Limited Warranty Program. The
Limited Warranty Program expires when your tires either wear to a
specified tread depth, and/or after a period of time from the date of
purchase, as stated in the Tire Warranty in this manual.

NOTE:

Refer to the Tire Warranty in this manual for specific information
re
lating to the tire manufacturer’s limited warranty for the tires
installed on your vehicle. If you have any questions regarding the
limited tire warranty coverage, contact your local authorized dealer or
your local authorized tire dealer.
WARNING!
The temperature grade for this tire is established for a tire that is
pr
operly inflated and not overloaded. Excessive speed,
under-inflation, or excessive loading, either separately or in
combination, can cause heat buildup and possible tire failure.

TIRE WARRANTY
23
Disclaimer:
THE MOST UP-TO-DATE INFORMATION FOR THE TIRE
MA
NUFACTURER’S LIMITED WARRANTY PROGRAM CAN BE
ACCESSED THROUGH THE SPECIFIC TIRE MANUFACTURER’S
WEBSITE.
THE TIRE MANUFACTURER’S LIMITED WARRANTY PROGRAM,
TH
E DETAILS OF WHICH CAN BE FOUND IN THIS MANUAL,
THE TIRE MANUFACTURER’S WEBSITE OR AT ANY
AUTHORIZED SERVICE CENTER ARE IN LIEU OF ALL OTHER
REMEDIES OR WARRANTIES, EXPRESS OR IMPLIED, ARISING BY
LAW OR OTHERWISE, INCLUDING FITNESS FOR A
PARTICULAR PURPOSE OR MERCHANTABILITY. THE TIRE
MANUFACTURER EXPRESSLY DISCLAIMS LIABILITY FOR
INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, LOST PROFIT, LOSS OF BUSINESS, LOSS OF
GOODWILL, LOSS OF REPUTATION, PUNITIVE OR ANY OTHER
DAMAGE, COST OR LOSS OF ANY KIND. SOME STATES AND
PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
WARNING!
Refer to the Owner’s Manual online for complete warning
in
formation that could prevent accidents, injuries and even
deaths.
WARNING!
Death, serious injury and/or property damage may result from tire
fa
ilure due to tire damage and/or improper tire maintenance.
• All tires (including spare) should be inspected regularly by a
q
ualified technician for signs of wear, and signs of damage, such
as puncture, impact, improper maintenance, under-inflation or
over-inflation and overloading.
• Only qualified persons should repair tires. See Rubber Manu -
f
acturer’s Association (RMA) established repair procedures at
ww
w.ustires.org for information on proper repair procedures.
• Only specially trained persons should mount tires.

BFGOODRICH® TIRES
25
BFGOODRICH® TIRES
ABOUT THIS WARRANTY
As the original purchaser of a BFGoodrich® brand passenger or light
tr
uck tire, you are covered by all the benefits and conditions (subject
to the maintenance recommendations and safety warnings) contained
in this booklet. To ensure your understanding of and compliance with
the terms and conditions of this warranty, please read it carefully. It is
essential that you also read and understand the safety and
maintenance recommendations for tires contained in this booklet.
WHAT IS COVERED AND FOR HOW LONG
Passenger and Light Truck Tires
BFGoodrich® brand passenger and light truck tires, used in normal
se
rvice on the vehicle on which they were originally fitted and in
accordance with the maintenance recommendations and safety
warnings contained in the attached Owner’s Manual, are covered by
this warranty against defects in workmanship and materials for the
life of the original usable tread, or six years from the date of purchase,
whichever occurs first. At that time, all warranties, express or implied,
expire. The life of the original usable tread is the original tread down
to the level of the tread wear indicators - 2/32 nds of an inch (1.6 mm)
of

tread remaining. Date of purchase is documented by new vehicle
registration or tire sales invoice. If no proof of purchase is available,
coverage will be based on the date of manufacture. Replacement will
be made in accordance with the terms and conditions described under
“How Replacement Charges are Calculated”.

NOTE:

Your vehicle manufacturer may provide additional tire warranty
co
verage over and above what is provided by BFGoodrich®. Consult
your vehicle Owner’s Manual for further information.
WHAT IS NOT COVERED
Tires Which Become Unserviceable Due To:
• Road hazard injury (e.g., a cut, snag, bruise, impact damage or
p
uncture)
• Incorrect mounting of the tire, tire/wheel imbalance or improper
r
epair

BFGOODRICH® TIRES
26
• Misapplication, improper maintenance, racing, underinflation,
overinflation or other abuse
• Operation without a properly functioning low pressure warning
s
ystem, for Comp T/A® ZR SSS tires
• Uneven or rapid wear which is caused by mechanical irregularity in
t
he vehicle such as wheel misalignment, a measured tread differ -
ence of 2/32 nds of an inch (1.6 mm) or more across the tread on the
sa

me tire
• Accident, fire, chemical corrosion, tire alteration or vandalism
•
Flat spotting caused by improper storage or brake lock
•
The adding of liquid, solid or gaseous materials other than air,
n
itrogen or carbon dioxide for example, waterbase sealers or
balancing substances
• Ozone or weather checking
H

OW REPLACEMENT CHARGES ARE CALCULATED
Passenger And Light Truck Tires Workmanship/Materials

A tire which becomes unserviceable due to a condition covered by this
wor
kmanship and materials limited warranty will be replaced with a
comparable new BFGoodrich® brand tire, free of charge, when 2/32 nds
of an inch (1.6 mm) or less of the original tread is worn, (or 25% or less,
whi

chever is more beneficial to you) and within 12 months of the date of
pu

rchase. The cost of mounting and balancing the tire is included. You
pay the cost of any other service charges and applicable taxes.

When more than 2/32 nds of an inch (1.6 mm) of the original tread has
be

en worn (or more than 25%, whichever is more beneficial to you) or
after 12 months from the date of purchase, you must pay the cost of a
co

mparable new BFGoodrich® brand passenger or light truck
replacement tire on a pro rated basis. The retailer shall determine the
charge by multiplying the percentage of the original usable tread
worn by the current selling price at the adjustment location or the
price on the current BFGoodrich® brand Base Price List, whichever is
lower. This list is based on a predetermined price intended to fairly
represent the actual selling price of the tire.
You pay the cost of mounting, balancing, and or any other service
ch
arges and applicable taxes.

BFGOODRICH® TIRES
27
WHAT YOU MUST DO WHEN MAKING A CLAIM
When making a claim under the terms of this limited warranty you
mu
st present your tire(s), your vehicle, and your original invoice to a
participating BFGoodrich® brand tire retailer. BFGoodrich® brand
tire retailers are listed in the yellow pages under “Tire Dealers-Retail”.
Personal identification (i.e. Driver’s License, Credit Card, etc.) and
vehicle registration may be required. You pay any service charges for
normal vehicle and tire maintenance.
CONDITIONS AND EXCLUSIONS
This limited warranty does not provide compensation for loss of time,
lo
ss of use of vehicle, inconvenience or incidental or consequential
damages.
Tires presented for claim remain the property of the consumer and
BF
Goodrich® brand accepts no responsibility for loss of, or damage
to, tires which are in the custody or control of a BFGoodrich® tire
retailer for the purpose of inspection for warranty adjustment.
In the event of a disputed claim, the consumer must make the tire
av
ailable for further inspection. Tires accepted for claim become the
property of Michelin North America Inc.
No BFGoodrich® brand representative, employee or retailer has the
au
thority to make or imply any representation, promise or agreement,
which in any way varies from the terms of this limited warranty. This
limited warranty applies only in the United States and Canada.
SAFETY MAINTENANCE INFORMATION
Read your Tire Owner’s Manual, the information on the sidewall of
yo
ur tires, your vehicle Owner’s Manual and vehicle tire information
placard for essential safety and maintenance information.
When service is required:
1. Contact a participating BFGoodrich® tire retailer listed in your
y
ellow pages.
2. If additional assistance is needed in locating a BFGoodrich®
r
etailer, please call or write to the Consumer Care Department
listed in this book.

BFGOODRICH® TIRES
37
manufacturer’s specification due to the actual load on that wheel
position. Some vehicles may have different sized tires mounted on the
front and rear axles, and these different sized tires have rotation
restrictions. Always check the vehicle Owner’s Manual for the proper
rotation recommendations.
FULL-SIZE SPARE
Full-size spare tires (not temporary spares) of the same size and
co
nstruction should be used in a five tire rotation. Always check the
inflation pressure of the full-size spare immediately before
incorporating it into rotation. Follow the vehicle manufacturer’s
recommended pattern for rotation, or if not available, see a qualified
tire technician.
REPLACEMENT OF TWO TIRES
It is recommended that all four tires are replaced at the same time.
Ho
wever, whenever only two tires are replaced, the new ones should
be put on the rear. The new tires, with deeper tread, may provide
better grip and water evacuation in wet driving conditions.
CUSTOMIZATION OF TIRES, WHEELS, OR SUSPENSION ON
SU
VS AND LIGHT TRUCKS
Due to their size, weight and higher center of gravity, vehicles such as
SU
Vs and light trucks do not
have the same handling characteristics
as automobiles. Because of these differing characteristics, failure to
operate your SUV/truck in a proper and safe manner can increase the
likelihood of vehicle rollover. Modifications to your SUV/truck tire
size, tire type, wheels or suspension can change its handling
characteristics and further increase the likelihood of vehicle rollover.
Whether your SUV/truck has the original equipment configuration
for tires, wheels and suspension or whether any of these items have
been modified, always drive safely, avoid sudden, sharp turns or lane
changes and obey all traffic laws. Failure to do so may result in loss of
vehicle control leading to an accident and serious injury or death.
TIRE ALTERATIONS
Do not make or allow to be made any alterations on your tires.
Al
terations may prevent proper performance, leading to tire damage
which can result in an accident. Tires which become unserviceable due
to alterations such as trueing, whitewall inlays, addition of balancing
or sealant liquids, or the use of tire dressing containing petroleum
distillates are excluded from warranty coverage.