tow DODGE DURANGO 2022 Repair Manual

236IN CASE OF EMERGENCY
ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and you
will be connected to a representative for assis-
tance. Roadside Assistance will know what
vehicle you’re driving and its location. Additional
fees may apply for roadside assistance.
SiriusXM Guardian™ Customer Care – In-vehicle
support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
Uconnect Customer Care - Total support for
Radio, Phone and NAV issues.
SOS Call

1. Push the SOS Call button on the Rearview Mirror.

NOTE:In case the SOS Call button is pushed in error,
there will be a 10 second delay before the SOS Call
system initiates a call to a SOS operator. To cancel
the SOS Call connection, push the SOS call button
on the Rearview Mirror or press the cancellation
button on the Device Screen. Termination of the
SOS Call will turn off the green LED light on the
Rearview Mirror. 2. The LED light located between the SOS and
ASSIST buttons on the Rearview Mirror will
turn green once a connection to a SOS
operator has been made.
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call system
may transmit the following important vehicle
information to a SOS operator:
Indication that the occupant placed a
SOS Call
The vehicle brand
The last known GPS coordinates of the
vehicle
4. You should be able to speak with the SOS operator through the vehicle audio system to
determine if additional assistance is needed.
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper -
ator, the SOS operator may be able to open
a voice connection with the vehicle to deter -
mine if additional assistance is needed.
Once the SOS operator opens a voice
connection with the vehicle’s SOS Call
system, the operator should be able to
speak with you or other vehicle occupants
and hear sounds occurring in the vehicle.
The vehicle’s SOS Call system will attempt
to remain connected with the SOS operator
until the SOS operator terminates the
connection.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.

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240IN CASE OF EMERGENCY
JACK LOCATION
The scissor-type jack and tire changing tools are
located in rear cargo area, below the load floor.

Load Floor Handle

Lift up on the load floor handle to access the jack
and tools in the cargo area.

Jack And Tools Storage Cover
To remove, press down firmly on the upper tabs of
the jack storage cover to release.

Thumb Screw Location

Rotate the plastic thumb screw on the end of the
jack to loosen the jack and remove from the
bracket.

Jack Removal

SPARE TIRE STOWAGE
The spare tire is stowed under the rear of the
vehicle by means of a cable winch mechanism. To
remove or stow the spare, use the jack handle/lug
wrench connected to the square socket extension
to rotate the “spare tire drive” nut. The nut is
located under a plastic cover at the center-rear of
the cargo floor area, just inside the liftgate
opening.
Spare Tire Location

CAUTION!
The winch mechanism is designed for use with
the jack wrench extension tool only. Use of air
wrench or power tool may damage the winch.

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IN CASE OF EMERGENCY241
SPARE TIRE REMOVAL
Remove the spare tire before attempting to jack up
the vehicle. The spare tire is stowed underneath
the rear cargo area on the outside of the vehicle.
For spare tire removal, see the following steps:

1. Remove the jack tools from the bag.

2. Raise the rubber mat and remove the plug
from storage compartment floor.

Winch Plug Location

3. Fit the jack handle extension over the drive nut. Use the lug wrench handle and extension
to completely lower the spare tire. Keep
turning the handle counterclockwise until the
winch stops.
Winch Location
Wrench Rotation
4. Slide the tire out from under the vehicle and
rotate it vertically behind the rear fascia/
bumper.

Spare Tire

NOTE:Depending on the vehicle trim, the vehicle may
come equipped with both, a metal retainer and
plastic plate or a metal retainer only when
removing the spare Ú page 297.
CAUTION!
The winch mechanism is designed for use with
the jack wrench extension tool only. Use of air
wrench or power tool may damage the winch.
7

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242IN CASE OF EMERGENCY
(Continued)
5. Pull the metal stamping toward you to release
it from the plastic plate (if equipped).

Spare Tire Retainer

6. Slide the metal stamping up the steel extension tube and winch cable. Rotate the
metal stamping and push it through the hole in
the plastic plate (if applicable) and wheel.

Sleeve And Cable
7. If your vehicle is equipped with a spare tire
retainer and plastic plate. Pinch the three
short and two long tubes to remove the
protective plate from the steel spare wheel.

Releasing Protective Plate

JACKING INSTRUCTIONS
WARNING!
Carefully follow these tire changing warnings to
help prevent personal injury or damage to your
vehicle:
Always park on a firm, level surface as far from
the edge of the roadway as possible before
raising the vehicle.
Turn on the Hazard Warning Flashers.
Apply the parking brake firmly and set the
transmission in PARK.
Block the wheel diagonally opposite the wheel
to be raised.
Never start or run the engine with the vehicle
on a jack.
Do not let anyone sit in the vehicle when it is
on a jack.
Do not get under the vehicle when it is on a
jack. If you need to get under a raised vehicle,
take it to a service center where it can be
raised on a lift.
Only use the jack in the positions indicated
and for lifting this vehicle during a tire change.
If working on or near a roadway, be extremely
careful of motor traffic.
To assure that spare tires, flat or inflated, are
securely stowed, spares must be stowed with
the valve stem facing the ground.
WARNING!

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244IN CASE OF EMERGENCY
4. For a rear tire, place the jack in the slot on the rear tie-down bracket, just forward of the rear
tire. Do not raise the vehicle until you are sure
the jack is fully engaged.

Rear Lifting Point
Rear Jacking Location
5. Raise the vehicle by turning the jack screw
clockwise. Raise the vehicle just enough to
remove the flat tire.
6. Remove the lug nuts and wheel.
7. Install the spare wheel/tire on the vehicle and install the lug nuts with the cone-shaped end
toward the wheel. Lightly tighten the nuts.
Mounting Spare Tire

8. Lower the vehicle by turning the jack screw counterclockwise, and remove the jack and
wheel blocks.
9. Finish tightening the wheel bolts. Push down on the wrench while at the end of the handle
for increased leverage. Tighten the wheel bolts
in a star pattern until each wheel bolt has been
tightened twice. If in doubt about the correct
tightness, have them checked with a torque
wrench by an authorized dealer or at a service
station Ú page 307.
WARNING!
Raising the vehicle higher than necessary can
make the vehicle less stable. It could slip off the
jack and hurt someone near it. Raise the vehicle
only enough to remove the tire.
WARNING!
To avoid the risk of forcing the vehicle off the
jack, do not tighten the wheel nuts fully until the
vehicle has been lowered. Failure to follow this
warning may result in serious injury.
CAUTION!
Be sure to mount the spare tire with the valve
stem facing outward. The vehicle could be
damaged if the spare tire is mounted incorrectly.

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246IN CASE OF EMERGENCY
14. Lower the jack to the fully closed position. Return the tools to the proper positions in the
tool bag. Fold the flap on the tool bag under
the tools and roll the tools in the bag
underneath the others. Use the hook and loop
fasteners to secure the tool bag to the jack
with the lug wrench on the forward side of the
jack. Expand the jack on the bracket by turning
the thumb screw clockwise until it is tight to
prevent rattles.
15. Reinstall the plastic plug into the floor of the cargo area. Roll up and store the Jack, Tool Kit
and Tire Changing Instructions. Reinstall the
cover for the jack in the rear storage bin.
16. Have the aluminum road wheel and tire repaired as soon as possible and properly
secure the spare tire, jack and tool kit.
JUMP STARTING
If your vehicle has a discharged battery, it can be
jump started using a set of jumper cables and a
battery in another vehicle, or by using a portable
battery booster pack. Jump starting can be
dangerous if done improperly, so please follow the
procedures in this section carefully.
NOTE:When using a portable battery booster pack, follow
the manufacturer's operating instructions and
precautions.
PREPARATIONS FOR JUMP START
The battery in your vehicle is located under the
passenger's front seat. There are remote terminals
located under the hood to assist in jump starting.

Under Hood Jump Starting Location

NOTE:Be sure that the disconnected cable ends do not
touch each other, or either vehicle, before properly
connected for jump starting.
WARNING!
A loose tire or jack thrown forward in a collision
or hard stop, could endanger the occupants of
the vehicle. Always stow the jack parts and the
spare tire in the places provided.
WARNING!
Do not attempt jump starting if the battery is
frozen. It could rupture or explode and cause
personal injury.
CAUTION!
Do not use a portable battery booster pack or
any other booster source with a system voltage
greater than 12 Volts or damage to the battery,
starter motor, alternator or electrical system
may occur.Remote Positive (+) Post
(Covered With Protective Cap)
Remote Negative (-) Post
(Covered With Protective Cap)

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250IN CASE OF EMERGENCY
In the event it is observed that the temperature
gauge is moving towards or close to the HOT (H)
position, you can reduce the potential for
overheating by taking the appropriate action.
On the highways — slow down.
In city traffic — while stopped, place the trans -
mission in NEUTRAL (N), but do not increase the
engine idle speed while preventing vehicle
motion with the brakes.
If your Air Conditioner (A/C) is on, turn it off. The
A/C system adds heat to the engine cooling
system and turning the A/C off can help remove
this heat.
You can also turn the temperature control to
maximum heat, the mode control to floor and
the blower control to high. This allows the heater
core to act as a supplement to the radiator and
aids in removing heat from the engine cooling
system.
MANUAL PARK RELEASE
In order to move the vehicle in cases where the
transmission will not shift out of PARK (P) (such as
a depleted battery), a Manual Park Release is
available. Follow these steps to use the Manual Park
Release:

1. Firmly apply the parking brake.

2. Open the center console and locate the
Manual Park Release cover, remove it by
snapping the cover away from the console
hinges.

Manual Park Release Cover

NOTE:Depending on your vehicle’s trim level, the Manual
Park Release cable may be located in a different
area on the center console.
3. Press and maintain firm pressure on the brake pedal.CAUTION!
Driving with a hot cooling system could damage
your vehicle. If the temperature gauge reads
HOT (H), pull over and stop the vehicle. Idle the
vehicle with the air conditioner turned off until
the pointer drops back into the normal range. If
the pointer remains on HOT (H), and you hear
continuous chimes, turn the engine off
immediately and call for service.
WARNING!
You or others can be badly burned by hot engine
coolant (antifreeze) or steam from your radiator.
If you see or hear steam coming from under the
hood, do not open the hood until the radiator
has had time to cool. Never try to open a cooling
system pressure cap when the radiator or
coolant bottle is hot.
WARNING!
Always secure your vehicle by fully applying the
parking brake before activating the Manual Park
Release. In addition, you should be seated in the
driver’s seat with your foot firmly on the brake
pedal when activating the Manual Park Release.
Activating the Manual Park Release will allow
your vehicle to roll away if it is not secured by the
parking brake, or by proper connection to a tow
vehicle. Activating the Manual Park Release on
an unsecured vehicle could lead to serious
injury or death for those in or around the vehicle.

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IN CASE OF EMERGENCY251
4. Using a screwdriver or similar tool, push the metal latch in towards the tether strap.

Release Latch

5. While the metal latch is in the open position, pull upward on the tether strap until the lever
clicks and latches in the released position. The
transmission is now out of PARK (P) and the
vehicle can be moved.
Released Position

NOTE:To prevent the vehicle from rolling unintentionally,
firmly apply the parking brake.
To Disengage The Manual Park Release Lever:

1. To disengage the Manual Park Release, apply
tension upward while pushing the release
latch towards the tether to unlock the lever.
Release Latch

2. Once the tension has been released and the lever has been unlocked, be sure it is stowed
properly and locks into position.

Stowed Position

NOTE:Be sure to replace the cover by snapping it back in
place.
CAUTION!
Closing the armrest while the Manual Park
Release is activated may damage the Manual
Park Release mechanism, the transmission,
and/or the armrest.
7

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IN CASE OF EMERGENCY253
TOWING A DISABLED VEHICLE
This section describes procedures for towing a disabled vehicle using a commercial towing service.
If the transmission and drivetrain are operable, disabled 4x4 vehicles may also be towed as described under Ú page 149.
Proper towing or lifting equipment is required to
prevent damage to your vehicle. Use only tow bars
and other equipment designed for this purpose,
following equipment manufacturer’s instructions.
Use of safety chains is mandatory. Attach a tow bar
or other towing device to main structural members
of the vehicle, not to fascia/bumpers or associated
brackets. State and local laws regarding vehicles
under tow must be observed. If you must use the accessories (wipers,
defrosters, etc.) while being towed, the ignition
must be in the ON/RUN mode, not the ACC mode.
If the vehicle's battery is discharged, instructions
on shifting the automatic transmission out of PARK
(P) in order to move the vehicle can be found on
Ú
page 250.
Towing Condition Wheels OFF The Ground Rear-Wheel Drive
Models All-Wheel Drive Models
With Single-Speed Transfer Case All-Wheel Drive Models With Two-Speed
Transfer Case
Flat Tow NONE NOT ALLOWEDNOT ALLOWEDDetailed Instructions
Úpage 149Transmission in PARK
Transfer case in NEUTRAL (N)
Tow in forward direction
Wheel Lift Or Dolly Tow Front
NOT ALLOWEDNOT ALLOWEDNOT ALLOWED
Rear OKNOT ALLOWEDNOT ALLOWED
Flatbed ALL BEST METHODOKBEST METHOD
NOTE:When towing your vehicle, always follow applicable state and provincial laws. Contact state and provincial Highway Safety offices for additional details.
CAUTION!
Do not use sling type equipment when towing.
Vehicle damage may occur.
When securing the vehicle to a flat bed truck,
do not attach to front or rear suspension
components. Damage to your vehicle may
result from improper towing.
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254IN CASE OF EMERGENCY
(Continued)
REAR WHEEL DRIVE MODELS
FCA US LLC recommends towing your vehicle with
all four wheels OFF the ground using a flatbed.
If flatbed equipment is not available, and the
transmission is operable, the vehicle may be towed
(with rear wheels off the ground) under the
following conditions:
The transmission must be in NEUTRAL (N).
For instructions on shifting the transmission to
NEUTRAL (N) when the engine is off
Ú page 250.
The towing speed must not exceed 30 mph
(48 km/h).
The towing distance must not exceed 30 miles
(48 km).
If the transmission is not operable, or the vehicle
must be towed faster than 30 mph (48 km/h) or
farther than 30 miles (48 km), tow with the rear
wheels OFF the ground. Acceptable methods are to tow the vehicle on a flatbed, or with the front
wheels raised and the rear wheels on a towing
dolly, or (when using a suitable steering wheel
stabilizer to hold the front wheels in the straight
position) with the rear wheels raised and the front
wheels
ON the ground.
ALL WHEEL DRIVE MODELS
FCA US LLC recommends towing with all wheels
OFF the ground. Acceptable methods are to tow
the vehicle on a flatbed or with one end of the
vehicle raised and the opposite end on a towing
dolly.
If flatbed equipment is not available, and the
transfer case is operable, vehicles with a
two-speed transfer case may be towed (in the
forward direction, with ALL wheels on the ground),
IF the transfer case is in NEUTRAL (N) and the
transmission is in PARK Úpage 149.
Vehicles equipped with a single-speed transfer
case have no NEUTRAL (N) position, and therefore
must be towed will all four wheels OFF the ground.ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS)
This vehicle is equipped with an Enhanced
Accident Response System.
This feature is a communication network that
takes effect in the event of an impact Úpage 214.
EVENT DATA RECORDER (EDR)
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR is to
record data that will assist in understanding how a
vehicle’s systems performed under certain crash
or near crash-like situations, such as an air bag
deployment or hitting a road obstacle Úpage 215.CAUTION!
Towing faster than 30 mph (48 km/h) or
farther than 30 miles (48 km) with rear
wheels on the ground can cause severe trans -
mission damage. Damage from improper
towing is not covered under the New Vehicle
Limited Warranty.
CAUTION!
Front or rear wheel lifts must not be used
(if the remaining wheels are on the ground).
Internal damage to the transmission or
transfer case will occur if a front or rear wheel
lift is used when towing.
Towing this vehicle in violation of the above
requirements can cause severe transmission
and/or transfer case damage. Damage from
improper towing is not covered under the New
Vehicle Limited Warranty.
CAUTION!

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