service DODGE DURANGO 2023 Workshop Manual

IN CASE OF EMERGENCY231
(Continued)
SOS Call System Limitations
Vehicles sold in Mexico
DO NOT have SOS Call
system capabilities.
SOS or other emergency line operators in Mexico
may not answer or respond to SOS system calls.
If the SOS Call system detects a malfunction, any
of the following may occur at the time the
malfunction is detected, and at the beginning of
each ignition cycle:
The Rearview Mirror light located between the
ASSIST and SOS buttons will continuously illumi -
nate red.
The Device Screen will display the following
message “Vehicle device requires service.
Please contact an authorized dealer.”
An In-Vehicle Audio message will state “Vehicle
device requires service. Please contact an
authorized dealer.” Even if the SOS Call system is fully functional,
factors beyond FCA US LLC’s control may prevent
or stop the SOS Call system operation. These
include, but are not limited to, the following
factors:
The ignition is in the OFF position
The vehicle’s electrical systems are not intact
The SOS Call system software and/or hardware
are damaged during a crash
The vehicle battery loses power or becomes
disconnected during a vehicle crash
LTE (voice/data), 4G (data) network and/or
Global Positioning Satellite signals are unavail
-
able or obstructed
Equipment malfunction at the SOS operator
facility
Operator error by the SOS operator
LTE (voice/data), 4G (data) network congestion
Weather
Buildings, structures, geographic terrain, or
tunnels
NOTE:
Never place anything on or near the vehicle’s
LTE (voice/data), 4G (data) and GPS antennas.
You could prevent LTE (voice/data), 4G (data)
and GPS signal reception, which can prevent
your vehicle from placing an emergency call. An
operable LTE (voice/data), 4G (data) network
connection and a GPS signal is required for the
SOS Call system to function properly.
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user's authority to operate
the equipment.
WARNING!
Ignoring the Rearview Mirror light could mean
you will not have SOS Call services. If the Rear -
view Mirror light is illuminated, have an autho -
rized dealer service the SOS Call system
immediately.
The Occupant Restraint Control module turns
on the air bag Warning Light on the instrument
panel if a malfunction in any part of the
system is detected. If the Air Bag Warning
Light is illuminated, have an authorized dealer
service the Occupant Restraint Control system
immediately.
WARNING!
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is safe
to do so. Failure to do so may result in an
accident involving serious injury or death.
7

23_WD_OM_EN_USC_t.book Page 231

232IN CASE OF EMERGENCY
(Continued)
Automatic SOS — If Equipped
Automatic SOS is a hands-free safety service that
can immediately connect you with help in the event
that your vehicle’s airbags deploy. Please refer to
your provided radio supplement for complete
information.
ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and you
will be connected to a representative for assis-
tance. Roadside Assistance will know what
vehicle you’re driving and its location. Additional
fees may apply for roadside assistance.
SiriusXM Guardian™ Customer Care – In-vehicle
support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
Uconnect Customer Care - Total support for
Radio, Phone and NAV issues.
JACKING AND TIRE CHANGING
Use this QR code to access your
digital experience.
PREPARATIONS FOR JACKING

1. Park the vehicle on a firm, level surface as far
from the edge of the roadway as possible.
Avoid icy or slippery areas.

2. Turn on the Hazard Warning Flashers.
3. Apply the parking brake.
4. Place the gear selector into PARK (P).
5. Turn OFF the ignition.
CAUTION!
To avoid damage to the mirror during cleaning,
never spray any cleaning solution directly onto
the mirror. Apply the solution onto a clean cloth
and wipe the mirror clean.
WARNING!
Do not attempt to change a tire on the side of
the vehicle close to moving traffic. Pull far
enough off the road to avoid the danger of
being hit when operating the jack or changing
the wheel.
Being under a jacked-up vehicle is dangerous.
The vehicle could slip off the jack and fall on
you. You could be crushed. Never put any part
of your body under a vehicle that is on a jack.
If you need to get under a raised vehicle, take
it to a service center where it can be raised on
a lift.
Never start or run the engine while the vehicle
is on a jack.
The jack is designed to be used as a tool for
changing tires only. The jack should not be
used to lift the vehicle for service purposes.
The vehicle should be jacked on a firm level
surface only. Avoid ice or slippery areas.
WARNING!
Do not attempt to change a tire on the side of
the vehicle close to moving traffic. Pull far
enough off the road to avoid being hit when
operating the jack or changing the wheel.
WARNING!

23_WD_OM_EN_USC_t.book Page 232

236IN CASE OF EMERGENCY
(Continued)
JACKING INSTRUCTIONS

Jack Warning Label
1. Loosen (but do not remove) the wheel lug
nuts by turning them to the left, one turn,
while the wheel is still on the ground.

2. Assemble the jack and jacking tools.

Jack And Tool Assembly

NOTE:Placement for the front and rear jacking locations
are critical. See the following images for proper
jacking locations.
WARNING!
Carefully follow these tire changing warnings to
help prevent personal injury or damage to your
vehicle:
Always park on a firm, level surface as far from
the edge of the roadway as possible before
raising the vehicle.
Turn on the Hazard Warning Flashers.
Apply the parking brake firmly and set the
transmission in PARK.
Block the wheel diagonally opposite the wheel
to be raised.
Never start or run the engine with the vehicle
on a jack.
Do not let anyone sit in the vehicle when it is
on a jack.
Do not get under the vehicle when it is on a
jack. If you need to get under a raised vehicle,
take it to a service center where it can be
raised on a lift.
Only use the jack in the positions indicated
and for lifting this vehicle during a tire change.
If working on or near a roadway, be extremely
careful of motor traffic.
To assure that spare tires, flat or inflated, are
securely stowed, spares must be stowed with
the valve stem facing the ground.
CAUTION!
Do not attempt to raise the vehicle by jacking on
locations other than those indicated in the
Jacking Instructions for this vehicle.
WARNING!

23_WD_OM_EN_USC_t.book Page 236

238IN CASE OF EMERGENCY

Mounting Spare Tire

8. Lower the vehicle by turning the jack screw counterclockwise, and remove the jack and
wheel blocks. 9. Finish tightening the wheel bolts. Push down
on the wrench while at the end of the handle
for increased leverage. Tighten the wheel bolts
in a star pattern until each wheel bolt has been
tightened twice. If in doubt about the correct
tightness, have them checked with a torque
wrench by an authorized dealer or at a service
station Ú page 302.
10. Push out the small center cap using the jack tool from inside the aluminum road wheel and
position the wheel behind the rear fascia/
bumper with the protective plate facing
outward.

Installing Protective Plate On Damaged Wheel

NOTE:The plastic plate will prevent the road wheel from
being scratched when sliding it under the vehicle. 11. Insert the two long tubes on the plastic
protective plate in the lug holes of the road
wheel. Push the end of the winch’s cable,
spring, steel sleeve and stamped cone shape
wheel plate though the road wheel and
protective plate.

Installing Winch

12. Slide the road wheel on the ground using the protective plate until it is directly under the
winch and between the rear fascia/bumper
and exhaust system heat shields. Raise the
tire by turning the lug wrench on the winch
extension clockwise until it clicks/ratchets
three times to make sure the cable is tight.
WARNING!
To avoid the risk of forcing the vehicle off the
jack, do not tighten the wheel nuts fully until the
vehicle has been lowered. Failure to follow this
warning may result in serious injury.
CAUTION!
Be sure to mount the spare tire with the valve
stem facing outward. The vehicle could be
damaged if the spare tire is mounted incorrectly.

23_WD_OM_EN_USC_t.book Page 238

IN CASE OF EMERGENCY243
5. Remove funnel from filler pipe, clean off prior to putting back in the spare tire storage area.
IF YOUR ENGINE OVERHEATS
If the vehicle is overheating, it will need to be
serviced by an authorized dealer.
Potential signs of vehicle overheating can be:
Temperature gauge is at HOT (H)
Strong smell of coolant
White smoke coming from engine or exhaust
Coolant bottle coolant has bubbles present In the event it is observed that the temperature
gauge is moving towards or close to the HOT (H)
position, you can reduce the potential for
overheating by taking the appropriate action.
On the highways — slow down.
In city traffic — while stopped, place the trans
-
mission in NEUTRAL (N), but do not increase the
engine idle speed while preventing vehicle
motion with the brakes.
If your Air Conditioner (A/C) is on, turn it off. The
A/C system adds heat to the engine cooling
system and turning the A/C off can help remove
this heat.
You can also turn the temperature control to
maximum heat, the mode control to floor and
the blower control to high. This allows the heater
core to act as a supplement to the radiator and
aids in removing heat from the engine cooling
system.
MANUAL PARK RELEASE
In order to move the vehicle in cases where the
transmission will not shift out of PARK (P) (such as
a depleted battery), a Manual Park Release is
available.
CAUTION!
To avoid fuel spillage and overfilling, do not “top
off” the fuel tank after filling.
WARNING!
You or others can be badly burned by hot engine
coolant (antifreeze) or steam from your radiator.
If you see or hear steam coming from under the
hood, do not open the hood until the radiator
has had time to cool. Never try to open a cooling
system pressure cap when the radiator or
coolant bottle is hot.CAUTION!
Driving with a hot cooling system could damage
your vehicle. If the temperature gauge reads
HOT (H), pull over and stop the vehicle. Idle the
vehicle with the air conditioner turned off until
the pointer drops back into the normal range. If
the pointer remains on HOT (H), and you hear
continuous chimes, turn the engine off
immediately and call for service.
WARNING!
Always secure your vehicle by fully applying the
parking brake before activating the Manual Park
Release. In addition, you should be seated in the
driver’s seat with your foot firmly on the brake
pedal when activating the Manual Park Release.
Activating the Manual Park Release will allow
your vehicle to roll away if it is not secured by the
parking brake, or by proper connection to a tow
vehicle. Activating the Manual Park Release on
an unsecured vehicle could lead to serious
injury or death for those in or around the vehicle.
7

23_WD_OM_EN_USC_t.book Page 243

246IN CASE OF EMERGENCY
TOWING A DISABLED VEHICLE
This section describes procedures for towing a disabled vehicle using a commercial towing service.
If the transmission and drivetrain are operable, disabled 4x4 vehicles may also be towed as described under Ú page 146.
Proper towing or lifting equipment is required to prevent damage to your vehicle. Use only tow bars and other equipment designed for this purpose, following
equipment manufacturer’s instructions. Use of safety chains is mandatory. Attach a tow bar or other towing device to main structural members of the vehicle,
not to fascia/bumpers or associated brackets. State and local laws regarding vehicles under tow must be observed.
If you must use the accessories (wipers, defrosters, etc.) while being towed, the ignition must be in the ON/RUN mode, not the ACC mode.
If the vehicle's battery is discharged, instructions on shifting the automatic transmission out of PARK (P) in order to move the vehicle can be found on
Ú page 243. Towing Condition Wheels OFF The Ground
Rear-Wheel Drive
Models All-Wheel Drive Models
With Single-Speed
Transfer Case All-Wheel Drive Models With Two-Speed
Transfer Case
Flat Tow NONENOT ALLOWED NOT ALLOWEDDetailed Instructions
Ú page 146
Transmission in PARK
Transfer case in NEUTRAL (N)
Tow in forward direction
Wheel Lift Or Dolly Tow Front
NOT ALLOWED NOT ALLOWED NOT ALLOWED
Rear OKNOT ALLOWED NOT ALLOWED
Flatbed ALLBEST METHOD OKBEST METHOD
NOTE:When towing your vehicle, always follow applicable state and provincial laws. Contact state and provincial Highway Safety offices for additional details.

23_WD_OM_EN_USC_t.book Page 246

249
SERVICING AND MAINTENANCE
SCHEDULED SERVICING
Your vehicle is equipped with an automatic oil
change indicator system. The oil change indicator
system will remind you that it is time to take your
vehicle in for scheduled maintenance.
Based on engine operation conditions, the oil
change indicator message will illuminate. This
means that service is required for your vehicle.
Operating conditions such as frequent short-trips,
trailer tow, extremely hot or cold ambient
temperatures, and E85 fuel usage will influence
when the “Oil Change Required” message is
displayed. Have your vehicle serviced as soon as
possible, within the next 500 miles (805 km).An authorized dealer will reset the oil change
indicator message after completing the scheduled
oil change.
NOTE:Under no circumstances should oil change
intervals exceed 10,000 miles (16,000 km),
12 months or 350 hours of engine run time,
whichever comes first. The 350 hours of engine
run or idle time is generally only a concern for fleet
customers.
Once A Month Or Before A Long Trip:
Check engine oil level
Check windshield washer fluid level
Check the tire pressure and look for unusual
wear or damage
Check the fluid levels of the coolant reservoir,
brake master cylinder and fill as needed
Check function of all interior and exterior lights
8

23_WD_OM_EN_USC_t.book Page 249

252SERVICING AND MAINTENANCE
Replace accessory drive belt. X
Inspect accessory drive belt tensioner
and pulley, replace if necessary. X

Change transfer case fluid - Normal Usage.
X
Change transfer case fluid - Severe Usage
(police, taxi, fleet, off-road or frequent
trailer towing). X
X
Replace PCV valve. X
1. The spark plug change interval is mileage based only, yearly intervals do not apply.
Mileage Or Time Passed
(Whichever Comes First)
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
110,000
120,000
130,000
140,000
150,000
Or Years: 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Or Kilometers:
32,000
48,000
64,000
80,000
96,000
112,000
128,000
144,000
160,000
176,000
192,000
208,000
224,000
240,000
WARNING!
You can be badly injured working on or around a motor vehicle. Do only service work for which you have the knowledge and the right equipment. If you have
any doubt about your ability to perform a service job, take your vehicle to a competent mechanic.
Failure to properly inspect and maintain your vehicle could result in a component malfunction and affect vehicle handling and performance. This could
cause an accident.

23_WD_OM_EN_USC_t.book Page 252

256SERVICING AND MAINTENANCE
PRESSURE WASHING
Cleaning the engine compartment with a high
pressure washer is not recommended.
VEHICLE MAINTENANCE
An authorized dealer has the qualified service
personnel, special tools, and equipment to
perform all service operations in an expert
manner. Service Manuals are available which
include detailed service information for your
vehicle. Refer to these Service Manuals before
attempting any procedure yourself.
NOTE:Intentional tampering with emissions control
systems may void your warranty and could result in
civil penalties being assessed against you.
ENGINE OIL
Engine Oil Selection
Use only the manufacturer's recommended fluid
Úpage 307.
NOTE:Hemi engines at times can tick right after startup
and then quiet down after approximately 30 seconds. This is normal and will not harm the
engine. This characteristic can be caused by short
drive cycles. For example, if the vehicle is started
then shut off after driving a short distance. Upon
restarting, you may experience a ticking sound.
Other causes could be if the vehicle is unused for
an extended period of time, incorrect oil, extended
oil changes or extended idling. If the engine
continues to tick or if the Malfunction Indicator
Light (MIL) comes on, see the nearest authorized
dealer.
American Petroleum Institute (API)
Approved Engine Oil
These symbols mean that the oil has been certified
by the API. The manufacturer only recommends API
trademark oils.
The API Starburst trademark certifies
0W-20, 0W-30 and 5W-30 engine oils.
The API Donut trademark certifies
0W-40 and 5W-40 engine oil.
CAUTION!
It is essential when replacing the cables on
the battery that the positive cable is attached
to the positive post and the negative cable is
attached to the negative post. Battery posts
are marked positive (+) and negative (-) and
are identified on the battery case. Cable
clamps should be tight on the terminal posts
and free of corrosion.
If a “fast charger” is used while the battery is
in the vehicle, disconnect both vehicle battery
cables before connecting the charger to the
battery. Do not use a “fast charger” to provide
starting voltage.
CAUTION!
Precautions have been taken to safeguard all
parts and connections however, the pressures
generated by these machines is such that
complete protection against water ingress
cannot be guaranteed.
WARNING!
You can be badly injured working on or around a
motor vehicle. Only do service work for which
you have the knowledge and the proper
equipment. If you have any doubt about your
ability to perform a service job, take your vehicle
to a competent mechanic.
CAUTION!
Do not use chemical flushes in your engine oil as
the chemicals can damage your engine. Such
damage is not covered by the New Vehicle
Limited Warranty.

23_WD_OM_EN_USC_t.book Page 256

SERVICING AND MAINTENANCE257
Synthetic Engine Oils
Your engine was designed for synthetic engine oils,
only use synthetic API approved engine oils.
Synthetic engine oils which do not have both the
correct API trademark and the correct SAE viscosity
grade numbers should not be used.
Materials Added To Engine Oil
The manufacturer strongly recommends against
the addition of any additives (other than leak
detection dyes) to the engine oil. Engine oil is an
engineered product and its performance may be
impaired by supplemental additives.
Disposing Of Used Engine Oil And Oil
Filters
Care should be taken in disposing of used engine
oil and oil filters from your vehicle. Used oil and oil
filters, indiscriminately discarded, can present a
problem to the environment. Contact an
authorized dealer, service station or governmental
agency for advice on how and where used oil and
oil filters can be safely discarded in your area.
ENGINE OIL FILTER
The engine oil filter should be replaced with a new
filter at every engine oil change. Engine Oil Filter Selection
A full-flow type disposable oil filter should be used
for replacement. The quality of replacement filter
varies considerably. We recommend using a
MOPAR® engine oil filter, If a MOPAR® engine oil
filter is unavailable only use filters that meet or
exceed SAE/USCAR-36 Filter performance
requirements.
ENGINE AIR CLEANER FILTER
For the proper maintenance intervals
Úpage 250. Engine Air Cleaner Filter Selection
The quality of replacement filters varies
considerably. Only high quality Mopar® certified
filters should be used.
Engine Air Cleaner Filter Inspection and
Replacement
Engine Air Cleaner Filter Removal

1. Release the spring clips from the engine air
cleaner filter cover.

Engine Air Cleaner Filter Cover

WARNING!
The air induction system (air cleaner, hoses,
etc.) can provide a measure of protection in the
case of engine backfire. Do not remove the air
induction system (air cleaner, hoses, etc.) unless
such removal is necessary for repair or
maintenance. Make sure that no one is near the
engine compartment before starting the vehicle
with the air induction system (air cleaner, hoses,
etc.) removed. Failure to do so can result in
serious personal injury.
1 — Engine Air Cleaner Filter Cover
2 — Spring Clips
8

23_WD_OM_EN_USC_t.book Page 257