Maint DODGE GRAND CARAVAN 2020 Manual PDF

SERVICING AND MAINTENANCE261
Tire Rotation Recommendations
The tires on the front and rear of your vehicle
operate at different loads and perform different
steering, driving, and braking functions. For
these reasons, they wear at unequal rates.
These effects can be reduced by timely rotation
of tires. The benefits of rotation are especially
worthwhile with aggressive tread designs such
as those on all season type tires. Rotation will
increase tread life, help to maintain mud, snow
and wet traction levels, and contribute to a
smooth, quiet ride.
Refer to the “Maintenance Plan” for the proper
maintenance intervals. The reasons for any
rapid or unusual wear should be corrected prior
to rotation being performed.
The suggested rotation method is the “forward
cross” shown in the following diagram. This
rotation pattern does not apply to some
directional tires that must not be reversed.
Tire Rotation (Forward Cross)

DEPARTMENT OF TRANSPORTATION
UNIFORM TIRE QUALITY GRADES
The following tire grading categories
were established by the National
Highway Traffic Safety Administration.
The specific grade rating assigned by the
tire's manufacturer in each category is
shown on the sidewall of the tires on
your vehicle.
All passenger vehicle tires must conform
to Federal safety requirements in
addition to these grades.
Treadwear
The Treadwear grade is a comparative
rating, based on the wear rate of the tire
when tested under controlled conditions
on a specified government test course.
For example, a tire graded 150 would
wear one and one-half times as well on
the government course as a tire graded
100. The relative performance of tires
depends upon the actual conditions of
their use, however, and may depart
significantly from the norm due to
variations in driving habits, service
practices, and differences in road
characteristics and climate.
Traction Grades
The Traction grades, from highest to
lowest, are AA, A, B, and C. These grades
represent the tire's ability to stop on wet
pavement, as measured under
controlled conditions on specified
government test surfaces of asphalt and
concrete. A tire marked C may have poor
traction performance.
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262SERVICING AND MAINTENANCE
Temperature Grades
The Temperature grades are A (the
highest), B, and C, representing the tire's
resistance to the generation of heat and
its ability to dissipate heat, when tested
under controlled conditions on a
specified indoor laboratory test wheel.
Sustained high temperature can cause
the material of the tire to degenerate
and reduce tire life, and excessive
temperature can lead to sudden tire
failure. The grade C corresponds to a
level of performance, which all
passenger vehicle tires must meet
under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A
represent higher levels of performance
on the laboratory test wheel, than the
minimum required by law.
VEHICLE STORAGE
If you are leaving your vehicle dormant for more
than 21 days, you may want to take steps to
protect your battery. You may do the following:
Remove the 60 Amp cartridge in the Totally
Integrated Power Module (TIPM) labeled Igni
-
tion-Off Draw (IOD).
Or, disconnect the negative cable from the
battery.
Anytime you store your vehicle, or keep it out
of service for two weeks or more, run the air
conditioning system at idle for about five
minutes in the fresh air and high blower
setting. This will ensure adequate system
lubrication to minimize the possibility of
compressor damage when the system is
started again.
BODYWORK
Protection From Atmospheric Agents
Vehicle body care requirements vary according
to geographic locations and usage. Chemicals
that make roads passable in snow and ice and
those that are sprayed on trees and road
surfaces during other seasons are highly
corrosive to the metal in your vehicle. Outside
parking, which exposes your vehicle to airborne
contaminants, road surfaces on which the
vehicle is operated, extreme hot or cold weather
and other extreme conditions will have an
adverse effect on paint, metal trim, and
underbody protection.
The following maintenance recommendations
will enable you to obtain maximum benefit from
the corrosion resistance built into your vehicle.
WARNING!
The traction grade assigned to this tire is
based on straight-ahead braking traction
tests, and does not include acceleration,
cornering, hydroplaning, or peak traction
characteristics.
WARNING!
The temperature grade for this tire is
established for a tire that is properly inflated
and not overloaded. Excessive speed,
under-inflation, or excessive loading, either
separately or in combination, can cause heat
buildup and possible tire failure.

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SERVICING AND MAINTENANCE263
What Causes Corrosion?
Corrosion is the result of deterioration or
removal of paint and protective coatings from
your vehicle.
The most common causes are:
Road salt, dirt and moisture accumulation.
Stone and gravel impact.
Insects, tree sap and tar.
Salt in the air near seacoast localities.
Atmospheric fallout/industrial pollutants.
Body And Underbody Maintenance
Cleaning Headlights
Your vehicle is equipped with plastic headlights
and fog lights that are lighter and less
susceptible to stone breakage than glass
headlights.
Plastic is not as scratch resistant as glass and
therefore different lens cleaning procedures
must be followed. To minimize the possibility of scratching the
lenses and reducing light output, avoid wiping
with a dry cloth. To remove road dirt, wash with
a mild soap solution followed by rinsing.
Do not use abrasive cleaning components,
solvents, steel wool or other aggressive
material to clean the lenses.
Preserving The Bodywork
Washing
Wash your vehicle regularly. Always wash
your vehicle in the shade using Mopar Car
Wash, or a mild car wash soap, and rinse the
panels completely with clear water.
If insects, tar, or other similar deposits have
accumulated on your vehicle, use Mopar
Super Kleen Bug and Tar Remover to
remove.
Use a high quality cleaner wax, such as
Mopar Cleaner Wax to remove road film,
stains and to protect your paint finish. Take
care never to scratch the paint.
Avoid using abrasive compounds and power
buffing that may diminish the gloss or thin
out the paint finish.
CAUTION!
Do not use abrasive or strong cleaning
materials such as steel wool or scouring
powder that will scratch metal and painted
surfaces.
Use of power washers exceeding 1,200 psi
(8,274 kPa) can result in damage or
removal of paint and decals.
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264SERVICING AND MAINTENANCE
Special Care
If you drive on salted or dusty roads or if you
drive near the ocean, hose off the undercar -
riage at least once a month.
It is important that the drain holes in the
lower edges of the doors, rocker panels, and
trunk be kept clear and open.
If you detect any stone chips or scratches in
the paint, touch them up immediately. The
cost of such repairs is considered the respon -
sibility of the owner.
If your vehicle is damaged due to a collision
or similar cause that destroys the paint and
protective coating, have your vehicle repaired
as soon as possible. The cost of such repairs
is considered the responsibility of the owner.
If you carry special cargo such as chemicals,
fertilizers, de-icer salt, etc., be sure that such
materials are well packaged and sealed.
If a lot of driving is done on gravel roads,
consider mud or stone shields behind each
wheel.
Use Mopar Touch Up Paint on scratches as
soon as possible. An authorized dealer has
touch up paint to match the color of your
vehicle.
INTERIORS
Seats And Fabric Parts
Use Mopar Total Clean to clean fabric
upholstery and carpeting.
Seat Belt Maintenance
Do not bleach, dye or clean the belts with
chemical solvents or abrasive cleaners. This will
weaken the fabric. Sun damage can also
weaken the fabric.
If the belts need cleaning, use a mild soap
solution or lukewarm water. Do not remove the
belts from the vehicle to wash them. Dry with a
soft cloth. Replace the belts if they appear frayed or worn
or if the buckles do not work properly.
Plastic And Coated Parts
Use Mopar Total Clean to clean vinyl upholstery.
WARNING!
Do not use volatile solvents for cleaning
purposes. Many are potentially flammable,
and if used in closed areas they may cause
respiratory harm.
WARNING!
A frayed or torn belt could rip apart in a
collision and leave you with no protection.
Inspect the belt system periodically, checking
for cuts, frays, or loose parts. Damaged parts
must be replaced immediately. Do not
disassemble or modify the system. Seat belt
assemblies must be replaced after a collision
if they have been damaged (i.e., bent
retractor, torn webbing, etc.).
CAUTION!
Direct contact of air fresheners, insect
repellents, suntan lotions, or hand sani
-
tizers to the plastic, painted, or decorated
surfaces of the interior may cause perma -
nent damage. Wipe away immediately.
Damage caused by these type of products
may not be covered by your New Vehicle
Limited Warranty.

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SERVICING AND MAINTENANCE265
Cleaning Plastic Instrument Cluster Lenses
The lenses in front of the instruments in this
vehicle are molded in clear plastic. When
cleaning the lenses, care must be taken to
avoid scratching the plastic.

1. Clean with a wet soft cloth. A mild soap
solution may be used, but do not use high
alcohol content or abrasive cleaners. If
soap is used, wipe clean with a clean damp
cloth.

2. Dry with a soft cloth.
Glass Surfaces
All glass surfaces should be cleaned on a
regular basis with Mopar Glass Cleaner, or any
commercial household-type glass cleaner.
Never use an abrasive type cleaner. Use caution
when cleaning the inside rear window equipped
with electric defrosters or windows equipped
with radio antennas. Do not use scrapers or
other sharp instruments that may scratch the
elements.
When cleaning the rear view mirror, spray
cleaner on the towel or cloth that you are using.
Do not spray cleaner directly on the mirror.
Cleaning The Instrument Panel Cupholders
Removal
Pull the flexible liner from the cupholder drawer
starting at one edge to ease removal.
Cleaning
The liner is top shelf dishwasher safe, or you
may follow the cleaning procedure below.
Soak the liner in a mixture of medium hot tap
water and one teaspoon of mild liquid dish
soap. Let soak for approximately 30 minutes.
After 30 minutes, pull the liner from the water
and dip it back into the water about six times.
This will loosen any remaining debris. Rinse the
liner thoroughly under warm running water.
Shake the excess water from the liner and dry
the outer surfaces with a clean soft cloth.
Installation
Place the liner into the cupholder drawer and
push the liner into place so that the retention
tabs seat into the corresponding openings in
the drawer.
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268TECHNICAL SPECIFICATIONS
Poor quality gasoline can cause problems such
as hard starting, stalling, and hesitations. If you
experience these symptoms, try another brand
of gasoline before considering service for the
vehicle.
Reformulated Gasoline
Many areas of the country require the use of
cleaner burning gasoline referred to as
“Reformulated Gasoline”. Reformulated
gasoline contains oxygenates and are specif -
ically blended to reduce vehicle emissions and
improve air quality.
The use of reformulated gasoline is
recommended. Properly blended reformulated
gasoline will provide improved performance
and durability of engine and fuel system
components.
Materials Added To Fuel
Besides using unleaded gasoline with the
proper octane rating, gasolines that contain
detergents, corrosion and stability additives are
recommended. Using gasolines that have these
additives will help improve fuel economy,
reduce emissions, and maintain vehicle
performance.
Designated TOP TIER Detergent
Gasoline contains a higher level of
detergents to further aide in
minimizing engine and fuel system
deposits. When available, the usage of TOP
TIER Detergent Gasoline is recommended.
Visit www.toptiergas.com for a list of TOP TIER
Detergent Gasoline Retailers.
Indiscriminate use of fuel system cleaning
agents should be avoided. Many of these
materials intended for gum and varnish
removal may contain active solvents or similar
ingredients. These can harm fuel system gasket
and diaphragm materials.
Gasoline/Oxygenate Blends
Some fuel suppliers blend unleaded gasoline
with oxygenates such as ethanol.
Problems that result from using gasoline
containing more than 15% ethanol (E-15) or
gasoline containing methanol are not the
responsibility of the manufacturer and may void
or not be covered under New Vehicle Limited
Warranty.
CAUTION!
DO NOT use E-85, gasoline containing
methanol, or gasoline containing more than
15% ethanol (E-15). Use of these blends may
result in starting and drivability problems,
damage critical fuel system components,
cause emissions to exceed the applicable
standard, and/or cause the Malfunction
Indicator Light to illuminate. Please observe
pump labels as they should clearly
communicate if a fuel contains greater than
15% ethanol (E-15).

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270TECHNICAL SPECIFICATIONS
(Continued)
Fuel System Cautions
NOTE:
Intentional tampering with the emissions
control system can result in civil penalties being
assessed against you.
Carbon Monoxide Warnings
CAUTION!
Follow these guidelines to maintain your
vehicle’s performance:
The use of leaded gasoline is prohibited by
Federal law. Using leaded gasoline can
impair engine performance and damage
the emissions control system.
An out-of-tune engine or certain fuel or igni -
tion malfunctions can cause the catalytic
converter to overheat. If you notice a
pungent burning odor or some light smoke,
your engine may be out of tune or malfunc -
tioning and may require immediate service.
Contact an authorized dealer for service
assistance.
The use of fuel additives, which are now
being sold as octane enhancers, is not
recommended. Most of these products
contain high concentrations of methanol.
Fuel system damage or vehicle perfor -
mance problems resulting from the use of
such fuels or additives is not the responsi -
bility of the manufacturer and may void or
not be covered under the New Vehicle
Limited Warranty.
CAUTION! (Continued)
WARNING!
Carbon monoxide (CO) in exhaust gases is
deadly. Follow the precautions below to
prevent carbon monoxide poisoning:
Do not inhale exhaust gases. They contain
carbon monoxide, a colorless and odorless
gas, which can kill. Never run the engine in
a closed area, such as a garage, and never
sit in a parked vehicle with the engine
running for an extended period. If the
vehicle is stopped in an open area with the
engine running for more than a short
period, adjust the ventilation system to
force fresh, outside air into the vehicle.
Guard against carbon monoxide with
proper maintenance. Have the exhaust
system inspected every time the vehicle is
raised. Have any abnormal conditions
repaired promptly. Until repaired, drive with
all side windows fully open.

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MULTIMEDIA277
Care And Maintenance
Touchscreen
Do not press the touchscreen with any hard
or sharp objects (pen, USB stick, jewelry,
etc.), which could scratch the touchscreen
surface!
Do not spray any liquid or caustic chemicals
directly on the screen! Use a clean and dry
microfiber lens cleaning cloth in order to
clean the touchscreen.
If necessary, use a lint-free cloth dampened
with a cleaning solution, such as isopropyl
alcohol or an isopropyl alcohol and water
solution ratio of 50:50. Be sure to follow the
solvent manufacturer's precautions and
directions.
RADIO 430/430 NAV
General Handling
User Interface Elements
Power to operate the radio is supplied through
the ignition switch, which must be in the ON/
RUN, ACC, or in ACC Delay mode in order to
operate the radio.
1 — Voice Recognition
Push the Voice Recognition (VR)
button located on the faceplate and
wait for the confirmation beep before
you say a voice command. 2 — Load
To open or close the display, push the Load
button on the faceplate.
After opening the display, it takes a few seconds
to eject a CD/DVD, if one is in the slot.
When inserting a disc, make sure the label is
facing up.
The display closes after inserting the disc.
NOTE:
It may take several seconds to recognize the
type of inserted disc (CD, DVD, MP3, etc.).
3 — Menu
Push the Menu button on the faceplate to
access the system settings menu.
NOTE:
Push the Menu button on the faceplate in an
active mode to change mode specific settings.
4 — Audio
Push the Audio button located on the faceplate
to access the speaker balance/fade and tone
controls.
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318MULTIMEDIA
Warning
Read this information carefully before starting
to operate the navigation system and follow the
instructions in this manual. Neither the FCA US
LLC nor Garmin® shall be liable for problems or
accidents resulting from failure to observe the
instructions in this manual.
Failure to avoid the following potentially
hazardous situations could result in an accident
or collision resulting in death or serious injury.
Always drive safely. Only use the navigation
features in this vehicle when it is safe to do
so. You accept full responsibility for the use
of the features in this vehicle.
When navigating, carefully compare informa -
tion displayed on the navigation system to all
available navigation sources, including road
signs, road closures, road conditions, traffic
congestion, weather conditions, and other
factors that may affect safety while driving.
For safety, always resolve any discrepancies
before continuing navigation, and defer to
posted road signs and road conditions.
The navigation system is designed to provide
route suggestions. It is not a replacement for
driver attentiveness and good judgment. Do
not follow route suggestions if they suggest
an unsafe or illegal maneuver or would place
the vehicle in an unsafe situation.
Be careful of the ambient temperature. Using
the navigation system at extreme tempera -
tures can lead to malfunction or damage.
Also note that the unit can be damaged by
strong vibration, metal objects, or by water
getting inside the unit.
Caution
The navigation system is designed to provide
you with route suggestions. It does not reflect
road closures or road conditions, weather
conditions, or other factors that may affect
safety or timing while driving.
Use the navigation system only as a naviga -
tional aid. Do not attempt to use the navigation
system for any purpose requiring precise
measurement of direction, distance, location,
or topography. The Global Positioning System (GPS) is
operated by the United States government,
which is solely responsible for its accuracy and
maintenance. The government system is
subject to changes that could affect the
accuracy and performance of all GPS
equipment, including the navigation system.
Notice
This navigation system can be used when the
ignition key is turned to ON/RUN or ACC. To
preserve the battery, however, it should be used
with the engine running whenever possible.
Using the navigation system for a long time with
the engine switched off can cause the battery to
run down.
Map Data Information
Garmin® uses a combination of governmental
and private data sources. Virtually all data
sources contain some inaccurate or incomplete
data. In some countries, complete and accurate
map information is either not available or is
prohibitively expensive.

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364
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss
additional charges with the service manager.
Keep a maintenance log of your vehicle's
service history. This can often provide a clue to
the current problem.
Prepare A List
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an
authorized dealer. We strongly recommend that
you take the vehicle to an authorized dealer.
They know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac
-
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage

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