service DODGE GRAND CARAVAN 2020 Owners Manual

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway \
motor vehicle can expose you to
chemicals including engine exhaust, carbon monoxide, phthalates, and lea\
d, which are known to the State of California to
cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash\
your hands frequently
when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipme\
nt that are either standard or optional on this vehicle. This manual may also include
a description of features and equipment that are no longer available or \
were not ordered on this vehicle. Please disregard any features and equipment described in this
manual that are not on this vehicle. FCA US LLC reserves the right to make changes in design and specificat\
ions, and/or make additions to or improvements to its
products without imposing any obligation upon itself to install them on \
products previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall b\
e deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.
If you are the first registered retail owner of your vehicle, you may \
obtain a complimentary printed copy of the Warranty Booklet by calling 1-800-423-6343 (U.S.) or
1-800-387-1143 (Canada) or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of y\
our vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect manuals and
Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting www.techauthority.com and Canadian
residents can purchase replacement kits by calling 1-800-387-1143.The driver’s primary responsibility is the safe operation of the vehicle. Driving w\
hile distracted can result in loss of vehicle control, resulting in an accident and
personal injury. FCA US LLC strongly recommends that the driver use extreme caution whe\
n using any device or feature that may take their attention off the road.
Use of any electrical devices, such as cellular telephones, computers, p\
ortable radios, vehicle navigation or other devices, by the driver while the vehicle is moving
is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while th\
e vehicle is moving. If you find yourself
unable to devote your full attention to vehicle operation, pull off the \
road to a safe location and stop your vehicle. Some states or provinces prohibit the use of
cellular telephones or texting while driving. It is always the driver’\
s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Dodg\
e brand vehicle and to provide a convenient reference source
for common questions.
Not all features shown in this manual may apply to your vehicle. For add\
itional information, visit www.mopar.com (U.S.), www.mopar.ca (Canada) or your local
Dodge brand dealer.
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood alcohol levels
far below the legal minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab, a friend or use
public transportation.
DRIVING AND ALCOHOL
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judg\
ment is impaired
when you have been drinking. Never drink and then drive.
WARNING!

4
ENGINE BREAK-IN RECOMMENDATIONS ...... 163
PARK BRAKE ..................................................... 164
AUTOMATIC TRANSMISSION............................ 165 Key Ignition Park Interlock ........................ 166Brake/Transmission Shift Interlock
System ........................................................ 166 Fuel Economy (ECON) Mode .....................167Six-Speed Automatic Transmission ..........167
Gear Ranges ..............................................168
POWER STEERING ............................................. 172
Power Steering Fluid Check ......................173
SPEED CONTROL — IF EQUIPPED .................... 173
To Activate .................................................. 174To Set A Desired Speed .............................174To Vary The Speed Setting ........................ 174To Accelerate For Passing ........................ 175To Resume Speed......................................175
To Deactivate .............................................175
PARKSENSE REAR PARK ASSIST
— IF EQUIPPED ................................................... 175
ParkSense Sensors ...................................176
ParkSense Warning Display ......................176
ParkSense Display ..................................... 176Enabling/Disabling ParkSense ................. 178
Service The ParkSense Rear Park Assist
System ........................................................ 178 Cleaning The ParkSense System ..............178
ParkSense System Usage Precautions ....178 PARKVIEW REAR BACK UP CAMERA ............. 179
REFUELING THE VEHICLE ................................. 181
Loose Fuel Filler Cap Message ................. 181
VEHICLE LOADING ............................................182
Certification Label ..................................... 182
TRAILER TOWING ............................................... 183
Common Towing Definitions ..................... 183Trailer Hitch Classification ........................ 184
Trailer Towing Weights
(Maximum Trailer Weight Ratings) .......... 186 Trailer And Tongue Weight ....................... 186
Towing Requirements ............................... 187Towing Tips ................................................ 189
RECREATIONAL TOWING
(BEHIND MOTORHOME, ETC.) .......................... 191
Towing This Vehicle Behind Another
Vehicle ........................................................ 191 Recreational Towing — All Models ............ 191
DRIVING TIPS ...................................................... 192
Driving On Slippery Surfaces .................... 192
Driving Through Water .............................. 192
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS .......................194
BULB REPLACEMENT ........................................ 194Replacement Bulbs .................................. 194Replacing Exterior Bulbs ........................... 196 FUSES .................................................................. 197
General Information .................................. 198
Totally Integrated Power Module
(Fuses) ....................................................... 198
JACKING AND TIRE CHANGING ....................... 202
Jack Location ............................................. 203
Spare Tire Tools ......................................... 203To Access Spare Tire Winch Drive Nut ..... 203Spare Tire Removal .................................. 205
Spare Tire Removal Instructions .............. 205
Preparations For Jacking ......................... 206
Jacking Instructions................................... 206
Securing The Compact Spare Tire ............ 210
Road Tire Installation ................................ 211
TIRE SERVICE KIT — IF EQUIPPED ................... 212
JUMP STARTING ................................................ 219
Preparations For Jump Start ..................... 219
Jump Starting Procedure .......................... 220
IF YOUR ENGINE OVERHEATS ......................... 221
GEAR SELECTOR OVERRIDE ........................... 222
FREEING A STUCK VEHICLE ............................. 223
TOWING A DISABLED VEHICLE ....................... 224
ENHANCED ACCIDENT RESPONSE
SYSTEM (EARS) ................................................. 225
EVENT DATA RECORDER (EDR) ....................... 225

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5
SERVICING AND MAINTENANCE
SCHEDULED SERVICING .................................. 226Maintenance Plan......................................227
ENGINE COMPARTMENT .................................. 231
Engine Compartment — 3.6L ....................231
Checking Oil Level......................................232
Adding Washer Fluid .................................232
Maintenance-Free Battery .......................232
Pressure Washing ......................................233
DEALER SERVICE .............................................. 233
Engine Oil .................................................. 233Engine Oil Filter ..........................................234Engine Air Cleaner Filter ...........................235
Air Conditioner Maintenance ...................235Accessory Drive Belt Inspection................236Body Lubrication ........................................237
Windshield Wiper Blades ..........................238
Exhaust System ........................................238
Cooling System ..........................................239Brake System ............................................242
Automatic Transmission ............................243
RAISING THE VEHICLE ...................................... 244
TIRES ................................................................... 245
Tire Safety Information .............................245Tires — General Information .....................252Tire Types ...................................................256
Spare Tires — If Equipped .........................257
Wheel And Wheel Trim Care ....................259
Tire Chains and Traction Devices ............260
Tire Rotation Recommendations .............261 DEPARTMENT OF TRANSPORTATION
UNIFORM TIRE QUALITY GRADES .................. 261
Treadwear .................................................. 261
Traction Grades ......................................... 261
Temperature Grades ................................. 262
VEHICLE STORAGE .............................................262
BODYWORK ........................................................ 262
Protection From Atmospheric Agents....... 262
Body And Underbody Maintenance .......... 263Preserving The Bodywork .......................... 263
INTERIORS ......................................................... 264
Seats And Fabric Parts .............................. 264
Plastic And Coated Parts ........................... 264
Glass Surfaces .......................................... 265Cleaning The Instrument Panel
Cupholders ................................................. 265
TECHNICAL SPECIFICATIONS
IDENTIFICATION DATA .......................................266
Vehicle Identification Number .................. 266
BRAKE SYSTEM .................................................. 266
WHEEL AND TIRE TORQUE
SPECIFICATIONS ................................................ 266
Torque Specifications ................................ 266
FUEL REQUIREMENTS ......................................267
3.6L Engine ................................................ 267
Reformulated Gasoline ............................ 268
Materials Added To Fuel ........................... 268
Gasoline/Oxygenate Blends ..................... 268 Do Not Use E-85 In Non-Flex Fuel
Vehicles ...................................................... 269 CNG And LP Fuel System
Modifications ............................................. 269 MMT In Gasoline........................................ 269
Fuel System Cautions................................ 270
Carbon Monoxide Warnings...................... 270
FLUID CAPACITIES ............................................ 271
FLUIDS AND LUBRICANTS ................................ 272
Engine ........................................................ 272
Chassis ....................................................... 274
MULTIMEDIA
CYBERSECURITY ............................................... 275
SAFETY AND GENERAL INFORMATION .......... 276Safety Guidelines....................................... 276
RADIO 430/430 NAV........................................ 277
General Handling....................................... 277
Getting Started .......................................... 279
Radio Mode ................................................ 281
Media Mode ............................................... 286
Remote Devices......................................... 299Uconnect Phone— If Equipped ................. 304
Navigation — If Equipped .......................... 317
STEERING WHEEL AUDIO CONTROLS — IF
EQUIPPED .......................................................... 340
Radio Operation......................................... 340CD Player.................................................... 340

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6
USB/MP3 CONTROL — IF EQUIPPED .............. 340 Connecting The External USB Device .......341
Using This Feature ..................................... 341Controlling The External USB Device
Using Radio Buttons ..................................341 Play Mode...................................................341
List Or Browse Mode .................................342
Bluetooth® Streaming Audio (BTSA) .......343
UCONNECT MULTIMEDIA — VIDEO
ENTERTAINMENT SYSTEM (VES)
— IF EQUIPPED ................................................... 344
Getting Started........................................... 344
Play Video Games ......................................344
Play A DVD Using The Touchscreen
Radio...........................................................346 Play A DVD Using The VES Player
— If Equipped .............................................347 VES Remote Control — If Equipped ..........348
Remote Control Storage ............................349
Locking The Remote Control .....................349 Replacing The Remote Control
Batteries ..................................................... 349 Headphones Operation ............................. 350Controls ...................................................... 350
Replacing The Headphone Batteries ....... 350
Accessibility — If Equipped ........................ 350
Stereo Headphone Lifetime Limited
Warranty ..................................................... 351 System Information ................................... 351
RADIO OPERATION AND MOBILE PHONES .... 359
Regulatory And Safety Information........... 359
VOICE RECOGNITION QUICK TIPS
— IF EQUIPPED .................................................. 360
Voice Command System Operation ......... 360
Commands ................................................ 361
Voice Training ........................................... 363
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE .......................................... 364Prepare For The Appointment .................. 364Prepare A List............................................. 364
Be Reasonable With Requests ................. 364
IF YOU NEED ASSISTANCE .............................. 364
FCA US LLC Customer Center ................... 365
FCA Canada Inc. Customer Center ........... 365
In Mexico Contact ...................................... 365
Puerto Rico And U.S. Virgin Islands .......... 365Customer Assistance For The Hearing
Or Speech Impaired (TDD/TTY) ................ 365 Service Contract ....................................... 365
WARRANTY INFORMATION .............................. 366
MOPAR PARTS................................................... 366
REPORTING SAFETY DEFECTS ........................ 366
In The 50 United States And
Washington, D.C. ....................................... 366 In Canada ................................................... 366
PUBLICATION ORDER FORMS ........................ 367

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7
INTRODUCTION
Dear Customer,
Congratulations on selecting your new vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality. This Owner’s
Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance of your
vehicle. It is supplemented by Warranty Information and customer oriented documents. Within this information, you will find a description of the services
that FCA US LLC offers to its customers, the vehicle's warranty coverage, and the details of the terms and conditions for maintaining its validity. Please
take the time to read all of these publications carefully before driving your vehicle for the first time. Following the instructions, recommendations, tips,
and important warnings in this manual will help assure safe and enjoyable operation of your vehicle. Be sure you are familiar with all vehicle controls,
particularly those used for braking, steering, transmission, and transfer case shifting (if equipped). Learn how your vehicle handles on different road
surfaces. Your driving skills will improve with experience.
This Owner’s Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated
in the text. Therefore, you should only consider the information which is related to the trim level, engine, and version that you have purchased. Any
content introduced throughout the Owner’s Information, that may or may not be applicable to your vehicle, will be identified with the wording “If
Equipped”. All data contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant
improvement of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial
reasons. For further information, contact an authorized dealer.
When it comes to service, remember that authorized dealers know your vehicle best, have factory-trained technicians and genuine MOPAR® parts, and
care about your satisfaction.1

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14GETTING TO KNOW YOUR VEHICLE
The system uses a key fob, keyless push button
ignition and a Radio Frequency (RF) receiver to
prevent unauthorized vehicle operation.
Therefore, only key fobs that are programmed
to the vehicle can be used to start and operate
the vehicle. The system cannot reprogram a key
fob obtained from another vehicle.
After placing the ignition switch in the ON/RUN
position, the vehicle security light will turn on for
three seconds for a bulb check. If the light
remains on after the bulb check, it indicates
that there is a problem with the electronics. In
addition, if the light begins to flash after the
bulb check, it indicates that someone
attempted to start the engine with an invalid key
fob. In the event that a valid key fob is used to
start the engine but there is an issue with the
vehicle electronics, the engine will start and
shut off after two seconds.
If the vehicle security light turns on during
normal vehicle operation (vehicle running for
longer than ten seconds), it indicates that there
is a fault in the electronics. Should this occur,
have the vehicle serviced as soon as possible by
an authorized dealer. All of the key fobs provided with your new
vehicle have been programmed to the vehicle
electronics.
Key Programming
Key fob programming is performed at an
authorized dealer.
Replacement Keys
NOTE:
Only key fobs that are programmed to the
vehicle electronics can be used to start and
operate the vehicle. Once a key fob is
programmed to a vehicle, it cannot be
programmed to any other vehicle.NOTE:
Duplication of key fobs may be performed at an
authorized dealer. This procedure consists of
programming a blank key fob to the vehicle
electronics. A blank key fob is one that has
never been programmed.
When having the Sentry Key Immobilizer
System serviced, bring all vehicle keys with you
to an authorized dealer.
General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful
interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation.
CAUTION!
The Sentry Key Immobilizer system is not
compatible with some aftermarket remote
starting systems. Use of these systems may
result in vehicle starting problems and loss of
security protection.
CAUTION!
Always remove the key fobs from the vehicle
and lock all doors when leaving the vehicle
unattended.

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GETTING TO KNOW YOUR VEHICLE17
(Continued)
Power Door Locks — If Equipped
Power door lock switches are located on each
front door trim panel. Use these switches to lock
or unlock the doors.
Driver Power Door Lock Switches
If you push the power door lock switch while the
key fob is in the ignition, and any front door is
open, the power locks will not operate. This
prevents you from accidentally locking your
keys in the vehicle. Removing the key fob or
closing the door will allow the locks to operate.
A chime will sound if the key fob is in the ignition
switch and a door is open, as a reminder to
remove the key fob.
NOTE:
If you push the power door lock switch while the
sliding door is open, the sliding door will lock.
Automatic Door Locks — If Equipped
The auto door lock feature default condition is
enabled. When enabled, the door locks will lock
automatically when the vehicle's speed exceeds
15 mph (24 km/h). The auto door lock feature
can be enabled or disabled by your authorized
dealer per written request of the customer.
Please see an authorized dealer for service.
Before exiting a vehicle, always shift the
automatic transmission into PARK or the
manual transmission into FIRST gear or
REVERSE, apply the parking brake, turn the
vehicle OFF, remove the key fobs from
vehicle, and lock all doors. and lock your
vehicle.
Never leave children alone in a vehicle, or
with access to an unlocked vehicle. Leaving
children in a vehicle unattended is
dangerous for a number of reasons. A child
or others could be seriously or fatally
injured. Children should be warned not to
touch the parking brake, brake pedal or the
gear selector.
Allowing children to be in a vehicle unat
-
tended is dangerous for a number of
reasons. A child or others could be seriously
or fatally injured. Children should be
warned not to touch the parking brake,
brake pedal or the gear selector.
WARNING! (Continued)
Do not leave the key fob in or near the
vehicle, or in a location accessible to chil-
dren. A child could operate power windows,
other controls, or move the vehicle.
WARNING! (Continued)
2

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GETTING TO KNOW YOUR VEHICLE31
(Continued)

Active Head Restraint (Tilted)

NOTE:
The head restraints should only be removed
by qualified technicians, for service purposes
only. If either of the head restraints require
removal, see an authorized dealer.
In the event of deployment of an Active Head
Restraint, refer to “Occupant Restraints/
Resetting Active Head Restraints (AHR)” in
“Safety” for further information.
Head Restraints — Second Row Quad Seats
The head restraints on the second row quad
seats are non-adjustable and non-removable.
The head restraint will automatically fold
forward when the seat release lever is pulled
during the Stow n’ Go procedure. Refer to
“Seats” in this chapter for further information.
WARNING!
ALL the head restraints MUST be rein -
stalled in the vehicle to properly protect the
occupants.
All occupants, including the driver, should
not operate a vehicle or sit in a vehicle’s
seat until the head restraints are placed in
their proper positions in order to minimize
the risk of neck injury in the event of a
collision.
Do not place items over the top of the
Active Head Restraint, such as coats, seat
covers or portable DVD players. These
items may interfere with the operation of
the Active Head Restraint in the event of a
collision and could result in serious injury or
death.
Active Head Restraints may be deployed if
they are struck by an object such as a hand,
foot or loose cargo. To avoid accidental
deployment of the Active Head Restraint
ensure that all cargo is secured, as loose
cargo could contact the Active Head
Restraint during sudden stops. Failure to
follow this warning could cause personal
injury if the Active Head Restraint is
deployed.
WARNING! (Continued)
2

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GETTING TO KNOW YOUR VEHICLE57
3. When the system is set up for your comfort
level, it is not necessary to change the
settings. You will experience the greatest
efficiency by simply allowing the system to
function automatically.
NOTE:
It is not necessary to move the temperature
settings for cold or hot vehicles. The system
automatically adjusts the temperature,
mode, and blower speed to provide comfort
as quickly as possible.
The temperature can be displayed in U.S. or
Metric units by selecting the U.S./Metric
customer programmable feature. To provide
you with maximum comfort in the Automatic
mode during cold start-ups, the blower fan
will remain on low until the engine warms up.
The blower will increase in speed and transi -
tion into AUTO mode.
Manual Operation Override
This system offers a full complement of manual
override features. The AUTO symbol in the front
ATC display will be turned off when the system
is being used in the manual mode.
Operating Tips
NOTE:
Refer to the chart at the end of this section for
suggested control settings for various weather
conditions.
Summer Operation
The engine cooling system must be protected
with a high-quality antifreeze coolant to provide
proper corrosion protection and to protect
against engine overheating. OAT coolant
(conforming to MS.90032) is recommended.
Refer to “Fluids And Lubricants” in “Technical
Specifications” for proper coolant selection.
Winter Operation
To ensure the best possible heater and
defroster performance, make sure the engine
cooling system is functioning properly and the
proper amount, type, and concentration of
coolant is used. Refer to “Fluids And
Lubricants” in “Technical Specifications” for
proper coolant selection. Use of the air Recircu -
lation mode during Winter months is not
recommended, because it may cause window
fogging.
Vacation/Storage
Before you store your vehicle, or keep it out of
service (i.e., vacation) for two weeks or more,
run the air conditioning system at idle for about
five minutes, in fresh air with the blower setting
on high. This will ensure adequate system
lubrication to minimize the possibility of
compressor damage when the system is started
again.
2

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GETTING TO KNOW YOUR INSTRUMENT PANEL85
NOTE:
The hard telltales will illuminate for a bulb check
when the ignition is first cycled.
INSTRUMENT CLUSTER DISPLAY
Your vehicle is equipped with an instrument
cluster display, which offers useful information
to the driver. With the ignition in the OFF
position (and the key removed, for vehicles with
mechanical key), opening/closing of a door will
activate the display for viewing, and display the
total miles or kilometers in the odometer. Your
instrument cluster display is designed to display
important information about your vehicle’s
systems and features. Using a driver interactive
display located on the instrument panel, your
instrument cluster display can show you how
systems are working and give you warnings
when they are not. The steering wheel mounted
controls allow you to scroll through and enter
the main menus and submenus. You can
access the specific information you want and
make selections and adjustments.
Instrument Cluster Display Location And
Controls
The vehicle’s instrument cluster is equipped
with an instrument cluster display, which offers
useful information to the driver. With the
ignition in the OFF position, opening/closing of
a door will activate the instrument cluster
display for viewing, and display the total miles
or kilometers in the odometer.

Instrument Cluster Display

WARNING!
Driving with a hot engine cooling system
could damage your vehicle. If the
temperature gauge reaches “H” pull over and
stop the vehicle. Idle the vehicle with the air
conditioner turned off until the gauge drops
back into the normal range and is no longer
red. If the gauge remains on the “H”, turn the
engine off immediately and call an authorized
dealer for service.
WARNING!
A hot engine cooling system is dangerous.
You or others could be badly burned by steam
or boiling coolant. You may want to call an
authorized dealer for service if your vehicle
overheats. If you decide to look under the
hood yourself, see “Servicing And
Maintenance”.
1 – Instrument Cluster Display Controls
2 – Instrument Cluster Display Screen
3

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