service DODGE JOURNEY 2015 1.G Manual Online

facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
•If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealer name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423–6343
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
614 IF YOU NEED CONSUMER ASSISTANCE

In Mexico Contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
9
IF YOU NEED CONSUMER ASSISTANCE 615

The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State
of California to cause cancer and birth defects, or
other reproductive harm. In addition, certain fluids
contained in vehicles and certain products of compo-
nent wear contain, or emit, chemicals known to the
State of California to cause cancer and birth defects,
or other reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, located on the
DVD, for the terms and provisions of Chrysler Group
LLC warranties applicable to this vehicle and market.
616 IF YOU NEED CONSUMER ASSISTANCE

MOPAR® PARTS
MOPAR® fluids, lubricants, parts, and accessories are
available from an authorized dealer. They are recom-
mended for your vehicle in order to help keep the vehicle
operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–
424– 9153), or go tohttp://www.safercar.gov; or write
to: Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
West Building, Washington, D.C. 20590. You can also
obtain other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go tohttp://www.tc.gc.ca/
roadsafety/
9
IF YOU NEED CONSUMER ASSISTANCE 617

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing Chrysler Group LLC ve-
hicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightforward
language with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific Chrysler Group LLC vehicles.
Included are starting, operating, emergency and mainte-
nance procedures as well as specifications, capabilities
and safety tips.
618 IF YOU NEED CONSUMER ASSISTANCE

Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and9
IF YOU NEED CONSUMER ASSISTANCE 619

Certification Label.........................491
Chains, Tire.............................468
Changing A Flat Tire.......................514
Chart, Tire Sizing.........................447
Check Engine Light (Malfunction Indicator Light) . .298
Checking Your Vehicle For Safety..............103
Checks, Safety...........................103
Child Restraint............................76
Child Restraints
Booster Seats...........................83
Child Restraints.........................76
Child Seat Installation.....................96
How To Stow An Unused ALR Seat Belt........94
Infants And Child Restraints................79
Install A LATCH-compatible Child Restraint.....93
Installing Child Restraints Using The Vehicle Seat
Belt..................................95
Locating The LATCH Anchorages............90
Lower Anchors And Tethers For Children.......86
Older Children And Child Restraints..........79
Seating Positions........................85
Using The Top Tether Anchorage............100
Child Safety Locks.........................32
Clean Air Gasoline........................481
Cleaning
Wheels...............................577
Coin Holder.............................275
Cold Weather Operation....................411
Compact Disc (CD) Maintenance..............372
Compact Spare Tire........................462
Computer, Trip/Travel......................318
Connector
UCI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..370
Universal Consumer Interface (UCI)..........370
Conserving Fuel..........................316
Console, Floor...........................275
Console, Overhead........................250
Contract, Service..........................61510
INDEX 625

Coolant Pressure Cap (Radiator Cap)...........565
Cooling System...........................561
Adding Coolant (Antifreeze)...............563
Coolant Capacity.......................597
Coolant Level..........................561
Disposal of Used Coolant.................565
Drain, Flush, and Refill...................562
Inspection............................566
Points to Remember.....................566
Pressure Cap..........................565
Radiator Cap..........................565
Selection of Coolant (Antifreeze).............562
Corrosion Protection.......................575
Cupholders.............................273
Customer Assistance.......................613
Data Recorder, Event.......................75
Daytime Brightness, Interior Lights.............229
Daytime Running Lights....................224
Dealer Service............................545
Defroster, Rear Window.....................288
Defroster, Windshield......................106
Delay (Intermittent) Wipers..................230
Diagnostic System, Onboard.................543
Dimmer Switch, Headlight...................227
Dipsticks
Automatic Transmission..................571
Oil (Engine)...........................547
Power Steering.........................430
Disabled Vehicle Towing....................535
Disposal
Antifreeze (Engine Coolant)................565
Door Locks
Door Locks............................28
Key Fob . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Remote...............................28
Remote Keyless Entry (RKE)................28
Door Locks, Automatic......................31
626 INDEX

Flash-To-Pass............................227
Flexible Fuel Vehicles
Cruising Range.........................488
Engine Oil............................487
Fuel Requirements......................485
Maintenance...........................488
Replacement Parts.......................488
Starting..............................488
Flooded Engine Starting.....................411
Floor Console............................275
Fluid, Brake.............................601
Fluid Capacities..........................597
Fluid Leaks.............................108
Fluid Level Checks
Automatic Transmission..................571
Brake................................568
Cooling System.........................561
Engine Oil............................547
Power Steering.........................430
Fluids, Lubricants and Genuine Parts...........598
Fog Lights..............................225
Fog Light Service.........................592
Folding Rear Seat.........................211
Freeing A Stuck Vehicle.....................532
Fuel...................................480
Adding..............................489
Additives.............................483
Clean Air.............................481
Conserving............................316
Ethanol..............................481
Filler Cap (Gas Cap).....................305
Filler Door (Gas Cap)....................305
Gasoline..............................480
Gauge...............................305
Light................................312
Materials Added........................483
Methanol.............................481
OctaneRating..........................48010
INDEX 629

Brake Assist Warning....................441
Brake Warning.........................303
Bulb Replacement.......................591
Courtesy/Reading......................229
Daytime Running.......................224
Dimmer Switch, Headlight.................226
Electronic Stability Program (ESP) Indicator.....441
Exterior..............................107
Fog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..225
Hazard Warning Flasher..................511
Headlights............................222
Headlights On Reminder..................225
Headlights On With Wipers................223
Headlight Switch.......................222
High Beam............................227
High Beam Indicator.....................300
High Beam/Low Beam Select...............227
Illuminated Entry........................19
Instrument Cluster......................222
Intensity Control........................228
Interior..............................227
License..............................596
Lights On Reminder.....................225
Low Fuel.............................312
Malfunction Indicator (Check Engine).........298
Map Reading..........................229
Parade Mode (Daytime Brightness)...........229
Park................................591
Passing..............................227
Reading..............................229
Rear Servicing.........................593
Rear Tail Lamps........................593
Seat Belt Reminder......................302
Security Alarm.........................305
Service...............................589
ServiceEngine Soon (Malfunction Indicator) . . . .298
Side Marker...........................591
Tire Pressure Monitoring (TPMS)............30110
INDEX 633